By now, it's no secret that I've been on a journey of dealing with my father's estate that has included multiple trips to various public utilities, banks, and other professional settings to resolve his business. I've visited this branch of Everwise, formerly known as Teachers Credit Union, on a couple of occasions including just yesterday as I sought to obtain some documents to assist in year-end matters. This branch is located directly on Shadeland Avenue on Indy's north east side of town. I think it's an older branch (I'm surprised it doesn't have a review) situated amidst a row of office buildings, though it's a free-standing building. There are a couple accessible parking spots toward the front. They have automated doors, though the usual security mechanisms are in place. Of the three branches I've dealt with, this branch was ever so slightly the weaker link having made an error early on that had to be corrected. It was my lawyer who pointed out their error, though she also pointed out how to address it and that method, when I returned to the bank at another branch, worked perfectly. On the flip side, the employees here are friendly and helpful. They've been so upon my subsequent returns including yesterday. While it was a little weird having to return to resolve my concerns, they did so quite easily as I had all my necessary documents in order. This branch offers ATM/ITM, drive-up, night deposit, an in-branch coin counter, mortgage services, debit cards, and virtual appointments. It's a little tricky since Shadeland can get busy. Driving south, it's an easy turn-in, however, you'll have to cross lanes if you're driving north. Overall, I've been impressed with Everwise along this journey. Across three different branches, I've had good to great experiences by employees who protected my father's assets while also working with me well to resolve them. read more

Long waits, often only 1 teller working. Chronically understaffed locations. Advised me that appointment was needed to purchase a certificate. Many of the people that work there do not seem professional. They seem to have problems with there Internet working properly. At Avon location large amounts of glass look like they have not been cleaned in forever. Worst credit union in the area. read more

I am late in posting this but would like to thank branch Manager Tracy McCarty for reaching out to me. After the first review I received an email stating that Everwise would like my contact information so that a member of management could contact me. I submitted my information but really did not expect to receive a follow up. However, I did receive a follow up call from Tracy expressing her's and Everwise Credit Union's apology for the service I received from the Fraud Department and explained why the Fraud Department had not contacted me in regard to the fraudulent charge which the customer service rep had not been able to do. After receiving the call and speaking with Tracy I have upgraded my review to 4 stars. I would give them 5 but still not impressed with the customer service from Fraud Department. Honestly, I did not expect to receive a call, but I did and was impressed with the customer service I received from Tracy. read more

Not happy with the branch location on Allisonville Road. They did nothing to help me recover stolen money from my savings account. I had to go to corporate to receive help in getting my money retrieved. I've since switched banks because I didn't feel they protected my money. read more

Do not bank here! Nobody knows what they are doing and they just pass you on to another lost soul. Incompetent, rude, and no clue on the hierarchy of their company. Good luck trying to talk to a competent person who can actually get things accomplished. read more

After previously having a terrific experience here at this location, I must say a change of staff flipped my entire outlook of this place on its head. Tera the assistant manager decides to refuse member services, just so she can rush through the line and close the bank asap on a Saturday afternoon. It's a shame that a thoughtful person liked Rashaun has to work with her. read more

Do not stay with this bank or open an account. They will take your money, no matter the amount in your account, they will let your payment go through and charge you the nonsufficient funds fees., after being asked not to let that happen?, Deny the transaction, Geez. Now I'm stuck with paying it? I think I shouldn't have to. read more

It took five escalated phone calls to finally get to someone who actually knew their banking regulations after speaking to several colleagues and being misinformed. Withdrew and closed all my accounts immediately as time matters when it's your money and assets. read more

We came here to pay off some money owed on our car. This TCU location is very nice. They have a waiting area with a few chairs, tv, coffee maker, water fountain, and some magazines to skim through. It took less than ten minutes to do what we came here to do and both employees we talked to (the woman at the front desk and a man at one of the individual desks) were kind and helpful in pointing us in the right direction and completing the transaction. If ever needed, we will return to this TCU location. read more

I have been banking with TCU for quite a few years and have had mixed experiences. Usually I go through the drive-thru, which is convenient if you just need to make a deposit or withdrawal. However, the wait at the window is often pretty long and sometimes the teller inside either disappears for a few minutes so you are just left waiting and wondering if they have skipped town (not really, just a little humor added to this review) or as you are in line at one speaker you can hear them talking to the customer in the next lane over but they don't acknowledge you for a while to even say, "Welcome to TCU, I'll be right with you". Often--again, in the drive through lanes--when I have experiences like the above it seems like the problem is understaffing at the window. There seem to be enough employees overall but when you have to wait for 15 minutes at a window and there is only one other customer in the next lane this doesn't make me think they are very prepared. Today, I went inside the bank to get a document notarized and there was only one other person in line in front of me (I was very impressed; when he turned and saw me behind him and that I use crutches to walk--not at all a problem and I was fine standing for a while--he offered to let me go in front of him) but all of the teller windows were occupied and there were some customers sitting in chairs outside the offices waiting. It seemed like things were moving very slowly, as I noticed some cash in one teller's hand, as if she was counting money to hand to a customer--something that should not take long--but they seemed to be moving very slowly, and the other tellers were looking at screens as customers seemed to just stand there. I think in all we stood in line close to 10 minutes, which isn't terribly unreasonable considering the drive-thru lines, but there still needs to be some way/system to move things along better. The teller who helped me moved a little faster but she kind of seemed a little scattered and asked to see my driver's license and my TCU card. She seemed to not be able to find my information in the system at first, which is when she asked for those two things. Overall, I always get done what I need to when I am there and have not had any major problems, as I have noticed in other reviews. But I think there needs to maybe be some training on customer service and practices just to smooth out the process. This is a nice place and I would like to see it succeed. read more

I go inside the bank and the tellers are always very kind and in a good mood. This branch also has a security guard which makes me feel safe as I often deal with a large sum of money. I have never had a negative experience with this bank. read more

Customer service needs much work! Went into the bank as I normally do after being a member for over 6 years to deposit a 401k check. The bank teller and manager made it known that the check looks fake. I understand protocol  call the company and verify the check but to tell a customer to their face as if they're a criminal is not good customer service. I will be removing all my money from that account and closing it and going to the Financial Center Credit Union thanks for not having good service! read more

I've banked with teachers credit union for nearly 4 years--since I was 17. I've had occasional issues with them freezing my funds due to large transactions but nothing a phone call wouldn't solve. But after my most recent interaction I withdrew every penny of my funds and closed my account. I recently received a PPP loan and had it sent to my personal account--nothing out of the ordinary as I'm an independent contractor with no need for a business account. I attempted to withdraw some of the funds, to which I was told the money was frozen and I needed proof of my "business" in order for the funds to be released. I was at this branch for over 3 hours, pleading my case and forfeiting pages upon pages of sensitive information to 2 different associates in person and 3 different associates over the phone. They were going to send my much needed $20,000 loan back to the SBA (god knows how long it would've taken to have it sent back to me) because I couldn't provide "adequate" enough proof of my "business". I initially sent them a tax form from the loan application, to which they said it wasn't good enough; It didn't "prove" anything. I was at a loss for what more proof they needed, especially considering they said they were doing this for MY financial security--if that was the case, wouldn't my in-person verification suffice? I had to call my aunt and she came up to the branch and after speaking to a security associate over the phone for an hour, my funds were finally released. It took me sending them arbitrary emails of purchases I made back in 2018 (THREE years ago, folks) to confirm that I actually had a business. Not a tax form, not my (approved!) SBA loan application, but confirmation emails from 2018 for purchases of Red #6 dye and beeswax. I went into the situation understanding, but by the end of the ordeal I felt very profiled. I have a friend who banks at TCU as well (after my recommendation might I add), who also received the PPP loan into his personal account and he withdrew his money without any problem or any sort of "verification" needed. One of the associates I spoke to in person was asking me very prying questions and seemed to be typing out what my aunt and I were saying to the security associate we were on the phone with and proceeded to ask more personal questions about my what exactly i do, if I have a website or receipts of sales in a very interrogative manner. I left in tears after closing my account. I felt completely embarrassed and incriminated for no reason at all. Will never bank with teachers credit union again. read more

After 15 years with this bank, I want a divorce! I noticed odd charges and kept getting weird notices on my email of an unsuccessful login attempt on my account. I thought my online account had been hacked so I was concerned. I talked to two different people at the branch on different occasions. They couldn't figure out why I kept getting the notices on my email. Also, the recent $2 fees I see on my bank statements are making me think I am making $2 purchases multiple times daily. In a three month period, I found 12 charges for $2. I visited the Shadeland branch to find out what the fees were for. The banker was unable to tell me initially after going through the list. Basically, she only saw three charges that she could not explain so I was refunded $6. The other fees she said were for TCU moving money on my behalf to cover purchases. Mmmm... well some purchases were for Hulu $9.99 ( an autopayment for the last 2 years so we are savvy with covering recurring payments-- for sure) and $1.47 for gas and more random purchases with this fee. It got really confusing because I had "everyday savings" that rounds up your debit card purchases to the nearest dollar and puts it in your savings. So this mess of spaghetti looked like $9.99 for Hulu with $.01 in savings and $.53 for gas. Each of those had a $2 charge. TCU took $4 to move MY money and then they moved $.54 of my money. So image the other 10 charges fees.....Save yourself a headache and lawyer fees don't bank with TCU. read more

"We treat you like family" I've been at TCU a long time because I know an officer at my branch. If I'm tight on cash they put a hold on my deposited checks unless I get prior approval from the person I know. So I guess they do treat me like family-like the family they make sleep on the old pull out read more