JB made my mustang sound great they fixed what another shop in town couldn't do thanks! Good pricesread more

I wanted to upgrade to Bimmertech's Alpha One speakers and amp since my speakers were cracking and…read morepopping. It is a plug&play system, but I can not work on vehicles where I live. It is not a normal carry or stocked brand for JB's but Ben was nice enough to order and install the system for me at a very fair price. Ben is very professional. He kept me updated throughout the entire process, from ordering until finished installing. I can't thank him enough and he earned another customer for life.

I was on my way to Lake Tahoe with my daughter and two grandkids. Stopped for breakfast. Started…read morecar after and check engine light came on. Along with a bunch of other lights. They scanned my car and found the mass airflow sensor went bad. 79 miles from home. Long story short Chad helped me. They had the part. He installed it and I was back on the road! Excellent service

A Refreshing Change to O'Reilly Auto in Pollock Pines…read more After a disappointing visit to NAPA Auto Parts in Placerville, I decided to give O'Reilly Auto in Pollock Pines a try--and I'm so glad I did. From the moment I walked in, the experience was completely different. I came in for brake pads and had questions about which floor jack and stands would be best for my vehicle. The female manager went above and beyond: not only did she walk me through the options and explain what would work, she also checked to see if any of the tools would be going on sale soon to help me save money. That level of care and attention really stood out. I was so impressed and grateful that I ended up purchasing both the heavier-duty jack and stands right then and there. It's rare to find that kind of customer service these days. Goodbye NAPA Placerville--and hello to my new go-to: O'Reilly in Pollock Pines.

I had a windshield replacement appointment scheduled for 7:00 a.m. The day before, your office…read morecalled to confirm the appointment, and during that call I explained that I wouldn't be able to arrive until 7:15 because I needed to drop my daughter off for her final driving lesson before her driving test on Friday. I was told that 7:15 would be fine. Unfortunately, I received a call at 7:18 a.m. informing me that my appointment had been canceled. While I understand I was a few minutes past the agreed-upon time, canceling after only three minutes seems excessive, especially after I had communicated the situation in advance and was assured that 7:15 was acceptable. I scheduled the windshield replacement before my daughter's driving test so she could have a safe vehicle for the test, so this was incredibly frustrating and disappointing.

A new windshield installed at my house. The tech called me to say when he would arrive. He was on…read moretime. I'd give him 10 stars. Very friendly, professional and did a perfect installation. The time alloted was an hour yet it only took him 35 minutes! I've used Safelite for all windshield replacements. I appreciate that techs come to my home. My car insurance deductible cost is only $100.00 for window replacements. A great value! Highly recommend Safelite!!

Idle Wheels RV Center is BY FAR, the ONLY place in our area to take your RV for work!! Sheydon is…read moreAMAZING with solar, 12 volt and all electronic specialties! He helped us prepare our trailer for off-road camping. He has super great skills and attention to detail. Honest prices. Idle Wheels has replaced everything from our battery systems to installing our Star Link Mini, new recliners and remodeling our kitchen electrical, re-installed our 12-Volt television, and did the annual inspection services. Highly, highly recommended! Please feel free to contact us for more information!

After heading out of the National Forest with a trailered boat, one of the rear suspension struts…read morecame apart from the weld while turning on Hwy 50. Thankfully, the good people at Idle Wheels were there to save my trailer. The staff stayed open past closing to receive the boat and trailer from a flatbed rig which was amazing. After returning to Placerville a couple of weeks later to pick up my boat and trailer I spoke with Sheydon who did the repairs and explained how he was able to put it back together and made sure that it was done correctly so I would not have to deal with this again. Thanks, Sheldon and Idle Wheels for your outstanding service and skill.

I want to give a huge thank you to the Napa Auto Parts team in Shingle Springs. The manager and…read morestaff were professional, understanding, and truly customer-oriented. Unlike several Sacramento locations, they used common sense and were willing to help me replace a battery that was still under warranty, even though I couldn't locate the receipt. They treated me with empathy, listened to the situation, and simply did what was right for the customer. That level of service is rare these days. I drove all the way from Sacramento because of how helpful they were, and it was absolutely worth it. Hats off to the Shingle Springs team for being community-focused, people-driven, and running their business the right way. I only wish more stores operated with the same mindset.

Would like to give 0 stars. I don't know how they're even open anymore. I called over the phone to…read moresee if I had a warranty still on some parts, the manager Sandy picked up and talked me like she was too annoyed to talk to me. She was very hesistant in giving me any information about whether or not they actually had parts in stock, it was all maybes and probablies. Later I show up to buy the parts, and bring the old ones back to warranty out. They wouldn't allow me to warranty them because apparently they're master mechanics that can diagnose cars without even looking at them or the old parts.I told them I checked the caliper pistons and guide pins to make sure they weren't sticking or seized or that my brake hoses weren't twisted or damaged, they had an employee that was off the clock that decided to butt in and repeat what I said and asked if I checked those items. The problem is with their garbage parts they sell. The new brakes I got from oreillys a while back now have a little well over 10k miles and they've worn out nice and evenly, but apparently Sandy and her team like to argue and not be of help. Also won't be returning because of all the racist comments I heard from the older employees working there some months back. This place is not very helpful, I recommend autozone or oreillys

Was in there this weekend 4th of July, looking for a belt tensioner for a Volvo Penta boat engine…read more. autozone and O'reillys could not help "is you don't have the part number of car / truck model we can't help you" the engine is actually just a 5.7 GM V8.. anyway I went to Napa and Jeremy help use figure a part. Saved our entire 4th weekend..

How do you get hired at an auto parts store and know absolutely nothing about cars? I asked this…read moreguy how do u know when a crankshaft position sensor is bad. he goes "idk I don't work on cars/know about them" I said why are u working at an auto parts store ? he told me not everyone that works at a parts store knows about cars. so I told him you should and he hung up on me. I'll tell you what I'm never going there again. you guys just hire whoever signs the doted line done you.

These guys have saved us now twice. From 2 years ago when our springs on our travel trailer broke…read moreand they got us fixed on a Friday and back on the road. To a snapped part that needed to be welded. They are amazing. We can't thank them all enough.

Been there on several occasions...knowledge service and product couldn't be better...I only have…read moreone number in my contact list for trailers in the Placerville area. DG

Mike was kind enough to help me get started on my repair. Over the phone cause he was away. Thanks…read moreMike for giving me a starting place!

Mike was excellent in diagnosing my RV, He knows what he was talking about. What made me…read morecomfortable is that he has been in the business for more than 20 years. He took the time to explain things. As a newbie to the RV world I really appreciate the hand holding he gave me. So if your looking for someone to help solve your RV issues, I highly recommend.