A Refreshing Change to O'Reilly Auto in Pollock Pines After a disappointing visit to NAPA Auto Parts in Placerville, I decided to give O'Reilly Auto in Pollock Pines a try--and I'm so glad I did. From the moment I walked in, the experience was completely different. I came in for brake pads and had questions about which floor jack and stands would be best for my vehicle. The female manager went above and beyond: not only did she walk me through the options and explain what would work, she also checked to see if any of the tools would be going on sale soon to help me save money. That level of care and attention really stood out. I was so impressed and grateful that I ended up purchasing both the heavier-duty jack and stands right then and there. It's rare to find that kind of customer service these days. Goodbye NAPA Placerville--and hello to my new go-to: O'Reilly in Pollock Pines. read more

Manager refused brake pad warranty. Usually the manager is pretty chill and I enjoy his company. This time, he tried to upsell me a caliper and disregard the warranty. I had neither the energy nor time to explain the warranty. I have taken my business ( however small ) to another parts supplier that honors the warranty. I would give zero stars if that was an option. read more

Another amazing experience at O'Reilly! Our battery died which was very inconvenient and caused me to miss one of the appointments I had today. We got to the store and Patrick was wonderful. He got the battery and cashed me out without fanfare THEN he kindly installed it for me! I was back on the toad in time for my second appointment. That's the best customer service I've ever had. read more

5/28/2025 I had trouble with my car driving over the Sierra's, rattling & shaking & knew I could not get to the Bay Area. I pulled into O'Reilly Auto parts & Ted helped me immediately and sent me on to Technician Plus Auto Repair. He said they wouldn't overbill me. I went down there & was immediately greeted by Mike. Mike was wonderful to me even though they had 7 or so cars out there ahead of me. It turned out to be a loose bolt that he tightened and got me back on the road. I was overwhelmed by both Ted's concern and directing me to a mechanic that took me right away, was honest. Truly amazing to me that when the bottom falls out, nice people catch you & take care of me and my car. The attention everyone gave me really blew a fresh wind back in my heart about people helping people. Thank you so much. I thought for sure the little town of Pollock Pines would be where I got stuck and would have to pay a lot of money. I can't thank everyone enough. Renewed my faith in people that day. Jeanette Marcia read more

Stopped here for coolant issues in Mercedes on a Sunday. Associates here are super friendly.. They helped figure out which coolant to add and also helped in adding it(for no extra charge) Would definitely recommend going here.. read more

I was in the Placerville store looking for a part. $168, delivered that afternoon from the Pollock Pines store. I told them I'd go up and get the part from Pollock Pines. So, off I go. I arrive at Pollock Pines and the part is $199. I tell the guy (Rick, or Vic, or Nic ... can't remember but rhymes with ...) it was $168 at Placerville. His reply is that the parts are more, because they have to drive to Placerville to get their parts. I point out that if I had ordered the part from Placerville and had it delivered that afternoon from his store, it would have been $168. He says, "Order it from Placerville." Nope. So long, O'Reilly. read more

I needed new windshield wipers and Justin was nice enough to install them for me. He checked my washer fluid, but although it was full, the sprayer wouldn't work. He also found me the solution that removes bugs and tar from your vehicle. If you need help with your vehicle in any way, parts especially, THIS is the place to come for help, tips and solutions. read more

Phenomenal service at this specific location!!! Thanks guys!!! I saved so much money and stress with your help! Specifically, thank you Jordan and Tyler! They are both very knowledgeable and very helpful! True gentlemen! I was in yesterday only hoping they would have one hose I needed because the other seemed impossible to find at other auto part stores. I had gone to the O'Reilly store in Placerville the day before but they gave me the wrong size and wrong type of hose. Very friendly and patient though. But at this Pollock Pines location, these guys knew EXACTLY what I needed within a few minutes. Jordan helped me yesterday and found the two hoses I needed, the correct size and type vacuum hose and the other hose. Today, I went in for a brake light/blinker and Tyler found it immediately only looking at my car, and he put it in for me. All the employees at this location seemed friendly and knowledgeable and they might have more parts than the Placerville location. At least they had what I needed. read more

O'Reilly Auto Parts - Phenomenal service at this specific location!!! Thank you to Jordan and Tyler! They are both very knowledgeable and very helpful! - Auto Parts & Supplies Near Me - Pollock Pines, California

Most these people giving that place 5 star rating i finally find it it is not true very hatred and racist faces not friendly employees and manger they Declined to help me I was across by not from state my car broken need a new brakes they did not help me at all they were they was looking me very racist faces until I just decide to leave before they gonna put me in trouble I do not appreciate them I know o Reilly auto parts not friendly stores I visit them a lot before I see most of them races business Will never come back to the store again read more

I went here visiting my parents and they were helpful and fast. I think all oreilly's I have been going to have stepped up there game.

I Was in route from the bay area and developed a sudden transmission issue with my car. I managed to frantically get to O'Reillys and was pleasantly greeted by employee Robert who could not have been more caring and helpful. He definitely went over the call of duty and even provided me with the necessary codes and info needed for the necessary repairs. I would highly recommend this Auto store and Roberts assistance. I will return whenever in the area read more

Prior to the holidays my daughter needed help with her headlights as well as problems within her driver side door panel. Her and I tried our best to fix it on our own but we ended up needing to go to their store in Pollock Pines multiple times over the course of a week. The help we received each visit was phenomenal. The staff even took the time to come out to her car and help us with putting the door panel back in place (no small feat) as well as helped her with installing a head light bulb. The service they gave went above and beyond helpful! Not only were they nice, polite and had a sense of humor they helped us without hesitation. Thank you!! read more

A huge 'Way To Go' to O'Reilly's!!! I was on my way to go down the hill with my son, and the car wouldn't start - lots of lights lighting up, but not starting. My husband figured it was the battery, so my son and I had to get out of the car... except that we couldn't open the back of the SUV to get my son's wheelchair out, to get him back in the house!! Finally figured that out, and my husband went up to O'Reilly's to get a new battery. They didn't have what we needed, but the Placerville store did - they'd send it up the next day... OK, no problem. They called the Placerville store, which gave an employee a little time off, so he could deliver the battery we needed to the Pollock Pines store!!! We unexpectedly got a call that the battery was there!!! WHAT GREAT SERVICE!!!!! read more

I came out from dinner and someone stole my trailer plug, I stopped by o Reilly auto parts for help and they said no, they just closed and the register was still open. That's the last time I go there, I'm a local and I'm going to share my experience with other business owners.star rating negative five read more

Darlene helped us when our truck's wiperblades broke in a rainstorm. Outstanding service! Came out in the rain and installed the new blades to make sure they were the correct ones for our truck! read more

My favorite store was closed and since I only wanted to try some wheel cleaner I went here instead. I avoid anyplace but Napa because they just seem to hire anyone. There was a girl and a kid there. I asked if they had ever used the no scrub wheel cleaner. They both looked at me as if I asked them to explain The Quantum Physics of Atomic Frequency Standards. No, seriously. Is it really no scrub? She reads the bottle to find out. I could have did that. A simple "no, I've never used it" would have been fine. read more

Miracle story. Let's set the scene, it's Sunday I am driving in the rain to get home to the bay. My battery light turn on swiftly followed by my check engine light. I google what to do, call a buddy who is a mechanic and we need to stop to test the battery and find out if we need a new alternator. We arrive at the store and the Manager Debbie is swiftly out the door with the diagnostic computer. Sure enough we need a new alternator. We can buy one but there are no mechanics to drop it in, it's Sunday. In walks the Hero. Robert Wheatley, instead of taking his lunch break he rolls out the tool tray and stands in the wind and rain and changes out the alternator on the spot. Can we can again, HERO. He got these two woman back in the road in under 45 minutes without batting an eyelash and so so kind. We are so GRATEFUL. Thank you so much. Love that there are good people in the world who are willing to help when alittle extra is needed. read more

I have to say that not only is the management wonderful, BUT SO IS THE STAFF!!!!! I have met Robert outside O'Rielly... and he was always professional and friendly...I have also visited this location recently with various car problems. No matter who was working any day, they all upheld a high level of professionalism and integrity. I was especially impressed when I brought in a power steering pump housing completely unassembled, and a worker there helped me walk through the pump disassembly , reassembly and other important info.... I was blown away!!! These people really care about you and want your business! They will go the extra mile, and then some to get your car working at it's best! As a automobile novice, I salute these folks! No body wants car problems, BUT EVERYBODY wants someone with affordable and knowledgeable answers! read more

My headlight was out, on a cold snowy night and my husband suggested I call O'Reilly's in Pollock. They helped him with wiper blades. They were wonderful. Not only did they replace the bulb for me, but also fixed my sticky door lock. Very friendly, quick, professional. read more

Neither my husband or myself have ever had poor customer service from the folks at this O'Reilly's Auto Parts store. From installing new windshield wipers in the parking lot, loaning out a specialty tool to do a brake job on a Mini Cooper, to rushing out the front door when I pulled in and popped my hood (just this past week). I just needed to see what type of oil I needed for an oil change, but the young lady who came out thought I might be in some trouble with my Jeep. When she found out it was the type of oil I was looking for, she suggested a 5-quart container for around $25.00, instead of selling me 5-quarts individually to the tune of around $35.00. She was so helpful and friendly, that I asked to speak to the Manager to rat her out for providing such fantastic customer service. With having two choices for an auto parts store in Pollock Pines, O'Reilly's and Riebe's are both great choices! Thank you for being such an integral part of our community. read more