It was an eye opener. The tech I met was very cordial but on the other end it was not a bargain…read more The estimate was way more than I expected.

would give this place six stars if I could, easily the most positive auto shop experience I've had…read more from the start I felt comfortable with their incredibly friendly staff, especially Daron. he was personable, honest & I found him incredibly trustworthy (which I literally say about no when when it comes to cars / insurance / repair work). he was honest with me about price, walked me through the quote as he completed it on his computer, answered questions I had as I debated payment options & was flexible with me for about a week as I decided, and setup the entire rental car. icing on the cake...when I went to pick up the car I noticed what ended up being some paint chips on the front of my car from rock damage (my poor new car ). he kindly brought out paint and filled it in for me!! not only on the hood of the car, but did an entire lap around to see if there was anything else he could fill in for me. hopefully my car won't require any repairs in the near future, but if it ever does, I'll be back to this location, and recommending friends & family their way.

I returned my car this morning. She told me that she saw…read moreashes in the vehicle and smelled an odor. I told her I didn't smoke in the vehicle. She told me she has to charge me a cleaning fee of $250. I kept saying I didn't smoke in the vehicle. She yelled a racial slur at me and walked off. I've been doing business with enterprise for years. Do better!!!! ........................... Update April 9th Kirsten area manager sided with her employee. And advised that I had my window opened and somehow smoke and ashes flew into my car. Really Enterprise???

Convenient location in Waukesha where online when I needed a car before my lease was available in…read moreMilwaukee. Friendly staff and no problem extending when I needed more time. Got a Toyota Corolla Cross and it was the perfect fit for my needs. Would definitely rent here again.

I really wish Avis would decide if they were serious about supporting the western suburbs with this…read morelocation. The brand damage that must occur daily because of their terrible customer service can't be worth it. Numerous times I've requested pick up right at 8a, just to wait there 15-20 minutes just for an employee to show up is extremely frustrating. If you can't get people there by 8a, here's an idea; change your hours. They are quick to charge more if you get there before your pick up time but don't offer compensation when they are late. This time I was "upgraded" from a Jetta to a ford escape. Not sure in what world that is an upgrade. The car may have been in worse shape than the one I took to the shop. Insider tip. Check and double check gas tank. I made the mistake and expected it to be full when I left the lot. The paperwork said it was but it was a quarter tank. My bad. Don't be like me.

The worst customer service ever. I made a reservation for an intermediate vehicle, and upon my…read morearrival they informed me they did not have that size available. They said they needed to upgrade me to a larger vehicle, but I would have to pay an additional $50 for roadside assistance or else pay the full upgraded price. The employee at the counter, Randy, was extremely unprofessional and seemed more focused on making a sale at my expense. Customers should not be charged for additional services when the company cannot provide the vehicle originally reserved. Once I explained how rental companies typically handle these situations, she refused to rent me a vehicle at all because I called her out on it. Very disappointing experience. Please be aware of these practices before booking here. No writhing of 1 start. When ask to speak to manager she said, she couldn't make that happen.

Misquoting prices Charging the deposit and then holding…read morecustomer bank responsible for figuring out why it was charged Not responding to calls and emails No check off list or car check before pick up or drop off On to the next rental company

Pleasant experience renting a car, but nothing exceptional about the service or location.read more

The service we receive from everyone at Mayfair is exceptional. They have what we need, when we…read moreneed it. They deliver the vans we use for athletics on time and right to our school.I highly recommend them.

I reserved a car online, paid for it in full and now they won't guarantee I will be able to pick it…read moreup on Saturday (I need to be to an Easter event out of town on Sunday), never rent/deal with Budget or Avis,,,

BUDGET is absolutely a unprofessional company. They really don't care for their customers. On 5th…read moreMay 2018 I booked a rental car for an urgent work from them and I was supposed to pic that car from their Brookfield office at 9 a.m. I got the confirmation email also. I reached there before 9 and found the office locked. Even on their office door they mentioned that they are open in Saturday from 8a.m to 1 p.m. I called them standing infront of their office but nobody picked my call!! This @$$h0l€ company killed my time, ruined my trip. I will NEVER EVER rent car from Budget. Please avoid this bull shit Budget.

0 star rating! After a 20 minute wait for someone to help…read moreme in the office, my rental was an utter mess! The attendant gave me a car that looked like it hadn't had a cleaning at all. The interior was disgusting and smelled like an ashtray. (Ironic since they upcharge a $400 cleaning fee for smoke or dirt). When I went back to the office to address the manager, she was very combative towards me and gave me the run around- the customer apparently is not important. I asked for a refund, and she was extremely rude to me. Will never go there to rent again, and it has diminished my opinion of Hertz overall.

First, I didn't have a choice in this rental, as my insurance company made me go through them. The…read moreoffice is also located inside the Sheraton Hotel, and there are no signs anywhere indicating a Hertz here. I would never have found the place if I hadn't gotten a ride there to begin with. I called a week in advance to schedule a pick up from Hiller Ford, 14 minutes away. They told me to call them when I get to Hiller Ford, because if I make their drive wait 10 minutes, they will leave and leave me stranded. I told them I would be on time (I had another appointment 30 minutes later, so I wasn't gonna be late), but they said no soup. OK, so I call them when I get there, and it takes the driver about 40 minutes to pick me up. On our drive to the location, I find out that he had gone out to grab coffee since things were slow. (I called at 8:30 AM) Our drive takes about 30 minutes to get back to the hotel - the driver never got on the freeway, and actually took detours, saying that he was taking the better roads without traffic. Which was true, less traffic, but also the loooong way around. The driver spilled coffee on the cup holder. I didn't know this would be my car, but it was. I got a car with wet, dirty cupholder. But otherwise, the driver was actually pretty nice. I had to cancel my 9AM appointment, but once I did, I was in no hurry, so I just grinned and bore it. Arrival at the Sheraton Hotel - which is where the little Hertz office is. I walk down the hallway, and see a girl holding a broom and sticking it inside their window. She had apparently locked herself out, and didn't have keys, so she was using the broom to open the door from outside. It didn't look like it was her first time doing it. It was quite comical, but she was not happy about it. No apologies to me, the customer, no jokes, no greeting, just grunting while she's trying to get the door open. Meanwhile, the phone is ringing inside. she finally get the door open, then rushes in to pick up the phone. Rather than putting the person on hold and taking care of me, who was there first, she begins to help out the phone caller. I'm standing in their tiny little office, not sure what to do, since the girl never really acknowledged me. Then, on the phone, she is asked a question and begins to look up the information on the computer. Without putting the caller on hold, or muting the phone, she turns to me and asks for my name and whether I have a reservation. (Of course, she then says, "No, I'm not talking to you". But she's talking to the phone) After getting my driver's license, she starts helping the phone person again. It was multitasking bonanza. I'm not sure whether to be mad at her for being so unprofessional/rude or amazed for her being able to juggle it. I was not expecting to have to pay for anything since my insurance was taking care of everything, but she demanded that I give her my credit card for a deposit for incidentals. OK, if you're taking money out of my credit card, you need to let me know for how much, and why. I shouldn't have to hold out my card and ask all this. But then again, she was with another customer at the same time. At this point, another girl walks in, and my girl is able to toss the phone customer over and attend to me. At this time, I find out that there are actually 2 callers she was talking with, since she tells the new girl that "person hold 1 needs this and that" and "hold 2 is asking for this and that." Again, I'm not sure whether to be amazed or offended. Anyway, I'm given the keys to the car and dismissed. I'm wondering why we aren't doing the walk around, and ask her. She says, "oh, we have all that done already. The car is all ready." This is really, really unprofessional. First, I don't know when they did the walk around, but I had just taken a drive in it, and the driver hadn't come in yet, so she doesn't know whether any dings may have occurred during this last ride. Second, the whole walk around is for us to do together so there is no doubt later on if there is damage. At least go through the motions! I did a walk around on my own with a phone camera and documented all the dings and scratches. Other than all this rude mess, the girl was not friendly but answered all my questions.