On Friday of the 17th my Toyota Sequioa lost all power right next to the dealership at that small…read moreside entrance, I needed to replace a battery connection that I just put off. I was unable to get the bolt to budge so I went to the service dept. to see if a mechanic had some PB Blaster, Quinton was very nice by letting my borrow a can that I could not get the bolt to move, ran into Jacob telling him I needed an impact wrench that he walked out to the truck getting it unstuck the replacing the part, I drove him back and then the truck died....we racked our heads and I was just going to have it towed when I realized to check the EFI fuse, FIXED! I told the guys I owe them and came back on Saturday with a gift. These guys are great, we even exchanged numbers since I work for auto parts distributor, make I can help them. They also did all this on my wife's birthday weekend. Oh, not in the market for an Audi unless it's an R8 with a real transmission!

Delays, Denials, Lies…read more Audi Plano still has not refunded my $2,000 warranty cancellation which I requested 48 hours after I was told it was easily cancellable during the sale. I have been disputing this since May 2026, sending endless emails and follow-ups while receiving repeated promises, delays, denials, and what feels like ongoing gaslighting. On August 6, 2026, manager Neil Thompson told me in writing that the cancellation had been processed and the refund check issued to my lienholder. However, on August 25, 2026, my credit union confirmed that no refund had been processed or received. I also dispute the signature appearing on the check documentation--I DID NOT SIGN IT, that is NOT MY SIGNATURE! Rather than properly addressing this serious concern, Neil denied any wrongdoing and expected me to simply accept his word. Additionally, the vehicle's Carfax reports an accident, which I specifically asked Neil about, but he never addressed that concern either. As a final insult, Audi Plano offered a complimentary oil-change package for my fully electric vehicle, which does not require oil changes. This felt dismissive rather than like a genuine effort to resolve the situation. I want accountability, transparent documentation, and my $2,000 refund immediately. Audi Plano needs to investigate these concerns and provide a real resolution instead of more promises, denials, and delays. I am looking into legal action and consumer protection resources. This is RIDICULOUS!!!!!

Alexander in service was wonderful! He is attentive to…read morecustomers and is knowledgeable

I had the new at home service where Subaru comes to your home and does the oil change and tire…read morerotation at your home. They are also able to do a lot of other inspections on your vehicle with the equipment that they brought with them. My technician was great, he was very competent, quick and friendly and very thorough. This is my 4th Subaru that I have owned and I bought them all from this dealership. I'm a big Subaru fan, safest car on the road. I love the turbo engine, just watch your speed, it's been so fun to drive, zoom zoom.

I found this used Toyota Tundra for sell here and showed up at the dealership. I was immediately…read moregreeted by Robert Frauens. He showed me the car and went into great detail about all the features the car offered. With it being used he also disclosed small cosmetic defects from the get go. After test driving, Robert fought hard to get the finance department to get the monthly payments down to where I wanted it. If you are looking at a Toyota at this dealership make sure to talk to Robert Frauens!

I took my car here for maintenance…read more The technician suggested a "multi-wheel alignment" and "cleaning the hybrid battery cooling intake filters." I looked up Toyota's official maintenance schedule and found that these two tasks were not required at my car's current mileage. My car didn't accumulate enough millage for these tasks. Of course I declined them. I would recommend that anyone who brings their car here for maintenance look at Toyota's official maintenance schedule first, so you don't have to pay for services too early.

Fantastic experience from start to finish with Michael Snyder in the sale of my new Lexus at Park…read morePlace Plano. He paid close attention to what I wanted, worked quickly, and made the process incredibly easy. I especially appreciated that he took the extra time after the sale of the vehicle to explain and show me all the bells and whistles of the car. No pressure, great communication, and very professional. He also called 2 days later to make sure I was happy and if I had additional questions or concerns. I would absolutely recommend Michael to anyone buying a vehicle.

Got a flat tire yesterday and changed out myself. Drove it in to Lexus Park Place only to find out…read morethe service department now closes at 6pm. BMW closes at 8 M-F because they actually understand customers work for a living and 6pm doesn't work for customers. Called Park Place Lexus the next day to make an appointment to drop off my car to change out my tire and perform routine maintenance and they tell me they don't have ANY loaner cars at the time and won't have any for FIVE days. This is a CAR COMPANY. How on earth do you not have any cars available to loan out? How incompetent do you have to be to mismanage your loaner inventory so badly that you have to turn away customers because you don't have cars? For an (alleged) luxury car company, this is completely unacceptable. BMW would NEVER have a problem like this. Looks like I will be switching back to them if this is the kind of unprofessional service Lexus offers.

I wrecked my car and needed another quickly and Autos of Dallas Plano got me in and out with a car…read moreof my choice in a few hours. My experience with Josh is one to remember. The pricing was clear without hidden fee; a low-pressure sales approach was employed. The rest of the staff were pleasant and knowledgeable not to mention an efficient finance department. Do not take my word for it, go check it out!

Chassity was the most frustrating salesperson I have ever dealt with. Throughout the process, she…read morerepeatedly ignored texts and failed to communicate for days at a time. Also, her grammar was god awful and couldn't spell certain words right. This was just a warning of the terrible experience I was about to go through. The only time I could get a response was after requesting multiple times to be transferred to a different salesperson. After weeks of poor communication, I finally decided to stop wasting time and drive from Austin to Dallas in person. I arrived fully prepared to purchase the vehicle that day. I wasn't negotiating the advertised price, wasn't asking for discounts, and was ready to drive the car off the lot. In other words, this should have been one of the easiest sales imaginable. Unfortunately, the experience only got worse when I arrived. The dealership felt chaotic and disorganized from the moment I walked in. The showroom was crowded, messy, and far from what you would expect from a dealership selling luxury vehicles. There were visible scratches and damage throughout the facility, and even basic details seemed neglected. To make matters worse, despite my repeated requests to work with someone else, Chassity immediately approached me and brought me back to her desk. When it came time to discuss numbers, the real issue surfaced. The advertised price on the third-party website was not the actual price they intended to sell the vehicle for. They had added roughly $3,000 in "optional" products and services, including a theft protection package. I told them plainly: remove the optional package, and I would buy the car immediately. That's when I received one of the most absurd explanations I've ever heard in a car-buying experience. I was told the package was "optional," but not in the sense that it could be removed. Instead, it was "optional" because I could choose to pay even more money to upgrade it. In other words, the package was mandatory, despite being presented as optional. At that point, it became clear that the advertised price was little more than bait to get customers in the door before adding thousands of dollars in mandatory extras. Between the lack of communication, the disregard for my requests, the chaotic dealership environment, and the misleading pricing tactics, this was easily the worst car-buying experience I have ever had.

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

What an easy and great experience to sell my old car. Went on line saw how much they would offer…read moreset up an appointment and less than 30 minutes later walked out with a check. Staff all friendly and respectful. Large clean show room. This was easy the price they gave me fair.

SCAM!! Do not do business with this fake company. Their website has AI sales associate pictures and…read morethey have no real inventory.

I purchased a 2017 Acura NSX on March 5th, 2023, from Enzo at Dallas Auto Exchange. Enzo helped me…read morebuy the car site unseen. I asked for photos and written verification of the cars condition. I asked him if we could get an inspection from the dealer also. Enzo delivered on everything. He even connected me to the owner, putting the car on consignment. I received the car in California exactly as described. Update: I had some small damage after the car was serviced at a dealer. Enzo helped me provide important evidence to resolve the issue.

FIVE STARS FOR AUTO HANS!…read more I want to give a huge thank you to the team at Auto Hans for taking great care of my Mercedes S550. From the very beginning, they were professional, honest, and kept me informed every step of the way. They took the time to explain everything, worked with my warranty company, and made sure my car was repaired properly. In today's world, it's hard to find a shop you can truly trust, and Auto Hans has definitely earned my business and my recommendation. If you're looking for a knowledgeable and trustworthy European repair shop, I highly recommend Auto Hans! Thank you again to the entire team for your excellent service and for treating my car like it was your own. -- Tony Nguyen Tony's Auto Salon Dallas

The team at Auto Hans are beyond exceptional. Anytime I have to bring my car is always a pleasant…read moreexperience. The guys talk you through what needs to be done. Full breakdown with pictures of the part(s) that need changing and estimates. They are everything I could ask for in a shop. Won't bring my car anywhere else.

I use Mercedes of Plano exclusively because of their outstanding customer service. Roland has…read moreexceeded my expectations on every visit. Great job to the entire team.

Chad as always, was great and just a pleasure to work with. Unfortunately I treat him like I'm his…read moreonly customer, but fortunately, he treats me like I'm his only customer! I would always go back to Chad anytime I need help with anything on my car and lately it's been a lot! Thanks Chad!