Justin was great to work with. He went out of his way to facilitate what I needed--including doing his best to accommodate me being on a tight schedule--and made the process of purchasing my Tesla and trading a vehicle smooth and easy. I had a great experience and would definitely recommend this place and ask for Justin! read more

Had the pleasure of working with Kameron at autos of Dallas. Kameron made everything smooth and truly listened to the concerns we had. Kameron made this my best dealership experience I've ever had by FAR! If you want the best price AND experience possible come down to autos of Dallas and ask do Kameron! read more

This dealership completely wasted my time. We drove 2.5 hours one way to Autos of Dallas specifically to purchase a vehicle. Ahead of time, I told the salesperson we were short on time, provided the exact stock numbers of the vehicles we wanted to test drive, and scheduled an appointment. Despite all of that, none of the vehicles were ready when we arrived. I came in fully aware of the negative equity on my current vehicle and financially prepared to handle it. I also had my own financing and every intention of not leaving in the vehicle I arrived in. This should have been a straightforward sale. Instead, after hours of delays, I was never shown real numbers, lender terms, or a transparent breakdown. I was simply told my only options were to take on an additional vehicle or put $14,000 down, with no documentation or explanation. That's not transparency -- it's pressure. This is the first time I've ever gone to a dealership, fallen in love with a vehicle, and walked away without buying it -- entirely due to poor preparation, lack of honesty, and zero respect for the customer's time. Autos of Dallas lost what should have been a guaranteed sale. If you value professionalism, clear communication, and not having your time wasted, I'd strongly recommend looking elsewhere. read more

Do not purchase here, especially if remotely! Only in house financing offered at incredibly high rates! I have excellent credit and their rate was 3% higher than my credit union. The communication is severely lacking and clients not in house are set aside. When my salesperson was busy I could not get responses from him, management, or finance. The transport company could also not reach them to verify pickup and contacted me to question. My purchase took a day longer than needed which pushed delivery into the following week. They also delivered my vehicle with the gas light on and in need of alignment due to one odd tire. VERY poor execution. read more

This dealership is a revolving door of management and staff, and the service department is beyond frustrating. I purchased a 2019 Range Rover with under 40k miles and a 5-year warranty specifically for peace of mind. Two years later, when the check engine light came on, I wasn't worried -- this is exactly why I bought the warranty. Unfortunately, that was my mistake. Because of the warranty terms, I was required to start service here. I first brought the vehicle in June 2025. They returned it with tailgate panels not properly attached and greasy handprints on my beige leather. Within 20 miles, the check engine light was back on. Since June, they have had my vehicle more than I have -- and that is not an exaggeration. At least four times I was told the car was "fixed," only to have the check engine light return within 24 hours. During this time, over 600 miles were added to my odometer while the vehicle was in their possession. My key fob was returned cracked, and the gas cap tether was broken -- both undamaged when I dropped the car off. I picked the vehicle up again on Wednesday, 12/17, after being assured it was finally resolved and even being told they weren't sure why it took six months to fix "such a small issue." As of 12/19, the check engine light is back on and all original symptoms remain. Loaner vehicles are rarely available, Uber costs are on you, and I've spent hundreds out of pocket plus warranty deductibles -- all with zero resolution and very little accountability. I'm upset with the service, not the vehicle. It's embarrassing to have an expensive car constantly in the shop, and it should be equally embarrassing for this service department. I'm a business owner, and customer service matters to me. Sadly, that's not reflected here. I would never purchase another vehicle from this dealership and would strongly recommend looking elsewhere if you value long-term customer care and competent service. read more

Joshua Payne was my salesperson and helped me attentively even though I arrived close to closing. I was able to complete a purchase on the car that night. The finance manager was also very helpful and polite. I did not feel pressured and they were able to work with me on both my trade in value and the cost of the card. When I asked about the added fee for the debt and security they were very helpful in bringing the numbers back to wear I was comfortable. Joshua even moved my plates without me asking, recognizing that they were special and should transfer to the new car. This is the first time a dealership has done that without a hassle and without assigning undue registration fees. They have a great selection and a decent show room. I will say I received quite a few calls and texts the next day from other salespeople trying to sell me the car I had already bought. They stopped immediately and apologized once I responded about the purchase. read more

Autos Of Dallas - Car was in great shape even with Joshua telling me he "owed me a detail" since we stayed well past closing to finish the deal. - Car Dealers Near Me - Plano, Texas

DO NOT BUY A CAR FROM HERE! I have had the vehicle less than 2 weeks, driven less than 100 miles, and the check engine light came on. I found out from the Service Director that the mechanical issues were found prior to purchase and Sales declined to get the repairs done. The issues were not disclosed at purchase either. On top of that, they add $2.5K of "optional" add ons to the purchase price that even though you didn't request must be purchased. This is the last place I would ever recommend purchasing a vehicle. read more

I normally don't write reviews, but this experience deserves one. I bought my vehicle from Dallas Auto Sales in Plano, TX back in October, and as of now, I'm still waiting for my permanent plates and registration sticker. I've called multiple times--no one ever returns my calls. The only time they respond is when I call from a different number, and then they act interested in selling me another car. But the moment I mention my issue, the call suddenly drops. I've already filed a complaint, and even a Texas DMV agent confirmed that they violated state regulations. This dealership clearly doesn't care about customers once the sale is complete. Stay far away from Dallas Auto Sales--they are unprofessional, dishonest, and do not follow the law. read more

**EDITED** DO NOT BUY FROM THIS DEALERSHIP First & foremost, my salesman was great (at first) good communication and very helpful! (Until I started having issues, I would call up there & just get put on hold, or hung up on) I drove over an hour away to purchase the car, I got there and the keys had apparently vanished, they kept trying to push me to just complete the paperwork and assured me it was a good car, there was no way I was going to pay for a car that I couldn't even test drive. (Now I feel like that was to stall and buy time to cover up the issues that I'm now having. I got the car in September had some minor issues which is to be expected with a used car, no big deal.. then one thing after another the tire pressure sensors will not turn off, it started shifting very roughly and now something is going on with a fan. My car literally sounds like it's going to blow up. Now, the transmission is completely out. I called for weeks & weeks to try to get it resolved before it got this bad. Financing was apparently challenged as well, I paid cash for the car the guy kept attempting to charge my card 100,000 versus the 10,000 he was supposed to & kept being rude about it being declined. Well, had the correct amount been submitted it would have been fine. I've attempted to call the dealership all week, left messages & get no response. They have nice cars at good prices, but you get what you pay for. I wish I would have read the REAL reviews, not what they post on their page. I hope this place gets shut down, purely trash. read more

Called to verify a truck was here Jan 8th that we were prepared to purchase with cash. This process should have taken 2 hours max. Keep in mind there was still ice on the roads, so we elected not to test drive. Arrived and worked with Amine. We talked about numbers. The white 2024 Toyota tacoma currently still there as of Feb 6 was found to have damage, dripping paint, a poor coverup job, yet not reported on the carfax. 1st red flag. Amine pressured us to take it home that day saying, "It is only cosmetic damage", yet I still agreed to pay asking price, but only after it had been fixed. There was also only one key, so I requested a quote to purchase a replacement. We agreed to leave the truck so they could fix it, minus the pressure to take it that day so the sale could reflect commission in Feb and I would be back to pick up once it was ready, which was Monday. I put a $1,000 deposit down to hold it with intentions of returning the week later for the purchase after a satisfactory inspection. I spend the next 4 days rearranging my schedule to assure I was free Monday evening to be picked up as promised. Monday comes, Amine does not show despite 6 phone calls, several texts after being promised I could reach him anytime, and 2 voicemails. This was the 2nd red flag. Tuesday Feb 4th arrives, I start making phone calls to find out Amine is scheduled off work that day and unable to pick me up but the truck is ready. Wednesday passes, no communication. Finally Thursday I call again. Amine is there and I politely remind him of the promises he made and the inconvenience he has caused me, sharing I am extremely disappointed. I ask how the truck looks after the paint job and all around (since it isn't covered in ice anymore), he says it is pristine and he can't find any issues. 2 hours later I arrive, inspect the truck to find the driver door appears to have been folded backwards with light kinks/dents, tape lines on the fender well, with overspray on the black plastic bumper as well as paint drips. Meanwhile, Amine is still assuming and pushing me to take a pre damaged vehicle home, bring it back at a later time and not willing to provide transportation for their screw up. Now we go back and forth with a manager on the next plan. As this next hour and half passes, I get attitudes, doors closed in my face, literally, and total disrespect. He tells me he will not come pick me up once it is finished. What floors me here is the promise this business made. I held up my end, they didn't and I am the one to be mistreated? After back and forth on the right thing to do, I ask for my deposit back and now I am stranded 30 min north of home with no ride and in the dark alone as a 115lb female. I am completely disrespected and disregarded. Amine tells me he can't take me back, and doesn't have my deposit. A manager comes over, rips papers from a folder, abruptly pushes them to me, says we will mail it to you because accounting isn't available, and walks away. I have never been so carelessly tossed aside, lied to, pushed to do the wrong thing, and so disrespected in all my life. Fast forward 2 weeks, my deposit didn't show so I called. I was told accounting would mail it the next dat. Fast forward again to today, 2/28. Still no refund from my deposit. BBB has been contacted. I strongly urge you to keep shopping and avoid this place like the plague. read more

Man, what an experience with these guys. I called them about an e-class coupe. From the first interaction I got sleazy used car salesman lines. "Sir we're a high end dealership we don't negotiate" if ur "high end" it's not really required to say, it speaks for itself. I felt like I speaking to a 20 year old who just started selling cars. Then I was told they would not allow me to give them money to hold the car to do PPI. I was essentially expected to pay someone to come do a PPI and hope the car isn't sold. Then I could buy a ticket to fly up there from Houston again hoping the car isn't sold. Never heard that before. Strange way to deal with someone. The salesman lines I got were a big turn off. Unfortunately, I tried them hoping the reviews would be wrong, but they're right. Buyer beware, this place doesn't do business like a normal car dealership. You've been warned. read more

Probably one of the worst dealerships I've ever had to work with. Never call you back when the say they will, lie (or are just ignorant), delay anything that is not important to them. If you are buying from out of state or even out of the city they will treat you as 3rd class citizens. Managers don't manage a thing when their sales reps aren't selling and that's literally their job. If you're in person they're good at their job but once you leave the building you're screwed trying to get anything from them. I would steer clear unless you absolutely have to work with them. Once they get your deposit or down payment they could care less how good their service is to you. read more

We were in the market for a rather eccentric list of possible cars to purchase. A late model Alfa Romeo, Jaguar or Land Rover. Let me say this, Autos of Dallas has an amazing selection of all three, and they're advertised at good to fair prices making them very competitive. But not all is as it seems. You need to add $2,000 to $2,500 to their advertised price to get the real price. That's because they insist on dealer add ons that they deceptively exclude from their advertised prices. Once you've done that, none of the cars we looked at were competitively priced. On top of the deception and less than competitive prices, their lot is an absolute disaster. Cars out front are easy enough to get to. But a majority of their cars including almost all the ones we wanted to see, are buried in the back and more than an hour was spent unsuccessfully trying to find two cars. But once we heard about the deceptive price we were finished anyways and I'd encourage you to carefully evaluate the real price of any car you see there. read more

Sad! They say they are a luxury car sales place. While finance kept their word, thanks, the sales guy didn't. Purchased a Land Rover and sale guy texts me, "you will only have 1/4 tank of gas and dealership does not have premium gas onsite ". Really! That is what you text me? I know most dealerships will drive off site and fill up vehicles when sold. You would think a luxury sales would have it figured out. read more

Compré mi carro ayer ,Emmanuel fue el encargo de asistirme ,fue muy amable y me ayudó con todo.... read more

Autos Of Dallas - Car Dealers Near Me - Plano, Texas

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Absolutely the worst dealership experience I've ever had. I purchased a 2023 BMW X7 from Auto of Dallas on December 3rd, and the entire process has been nothing but dishonesty, broken promises, and zero accountability. First red flag: within 24 hours of owning the car, my BMW app showed an "Urgent Power Supply Check Up" fault that BMW records confirm had been active two days BEFORE the sale. That means Auto of Dallas knowingly sold me a vehicle with a serious pre-existing electrical problem and said NOTHING. When I brought the car back on December 6th, instead of fixing it, I was told to "just drive it and the codes will drop off." They didn't. The vehicle is STILL malfunctioning. Second red flag: part of my signed deal included four brand-new matching tires. Omar told me they would be ordered immediately. It's been days and I still have no order confirmation, no date, no appointment, nothing--just excuses. Third red flag: the dealership claimed the car passed a 52-point inspection, but they never provided the inspection documentation, never gave me a Carfax, and clearly never addressed the electrical issues that existed BEFORE I bought the car. Auto of Dallas is quick to take your money, but when something is wrong, they give you the runaround, avoid responsibility, and hope you'll just accept the problems. This is NOT how a reputable dealership operates. If you value honesty, transparency, and basic customer service, look elsewhere. This place has been nothing but headaches, empty promises, and misleading sales tactics. Buy at your own risk. read more

AVOID - DISHONEST - INCOMMUNICATIVE DEALERSHIP: Under legal guidance I'm summarizing the two items of ongoing and unresolved dispute with the objective of memorializing the facts following my purchase of a 2023 BMW i4 from Autos of Dallas (associated with Alfa Romeo of Plano). A formal complaint has been issued with the Texas Department of Motor Vehicles for further action. 1. Inoperable DC charging port: under Texas Law's Deceptive Trade Practices Act a seller must disclose certain information about a vehicle being sold, specifically any significant issue that may impact the vehicle's value or safety. The vehicle was sold to with a known inoperable DC charging port. Notably, aside from the impact this has on the value of the vehicle, there was an obvious safety factor where I was at risk of being unable to charge the vehicle at a public charging station on my 270-mile drive from the dealership in Plano to Houston. Fortunately, I was able to limp the vehicle to a BMW dealership in the Woodlands who gave me a top-up slow charge to get safely (slowly) home. (screen shots and photos of dialogue and damage have been issued to DMV) 2. Second key fob: a written agreement prior to the sale was made that the vehicle would be provided with two keys. Upon the absence of the 2nd key being provided at the time of vehicle collection, the error was acknowledged by your salesman Joshua Payne and an agreement was made after he consulted dealership management that a key was to be procured and would arrive in 1-2 weeks (~$500 value). (see below images of communication with Joshua Payne). No key was ever ordered and my calls and emails are going unanswered. read more

Autos Of Dallas - Two keys were not provided - Car Dealers Near Me - Plano, Texas

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Federal Legal History * Case: EEOC v. AOD Ventures, Inc. d/b/a Autos of Dallas, Civil Action No. 4:21-CV-00418. * Fact: In January 2024, the dealership paid $22,500 to settle a federal race discrimination lawsuit.  * Fact: The lawsuit documented management presenting a Black employee with a trophy labeled "Least Likely to Be Seen in the Dark" at a company holiday party. * Requirement: The court order requires the dealership to undergo two years of EEOC monitoring and mandatory anti-discrimination training. BBB & Regulatory Standing * Rating: Not BBB Accredited. * Complaints: 45+ formal complaints closed in the last 3 years. * Patterns: Multiple complaints document a "bait-and-switch" on pricing and the refusal to refund deposits when customers decline undisclosed add-on fees. Common Review Patterns (Cross-Platform) * Mandatory Add-ons: Frequent reports of $2,000-$5,000 fees for "Protection Packages" or "GPS Trackers" added only at the time of signing. * Deposit Issues: Repeated claims from consumers stating deposits were withheld after the dealer failed to produce a car in the advertised condition or with advertised equipment. read more

Wasted my time. I was interested in a Porsche Macan that has been on their site for several,days at least. I contacted them the day before driving the 45 miles one way. They reached back to me and stated that it was on the lot for me to see. The day of, I am driving from Fort Worth to see it... received another email that it was there. I texted them asking if it had ever had paint work or damage. I get an email from a Justin saying that the car may be in delivery, and he would check on it and get back with me. An hour later, I text him a second time to,make sure the car is there. He texted back that it wasn't even there, was still being delivered and in transport. Then I ran a check on them VIN...seems it had been through the auction in Florida. Also, 2-3 collisions were reported, one which was moderate and airbags had been deployed. Nothing on Auto's of Dallas say anything that it had had this type of damage. I then checked Yelp reviews...not great. I questioned that...the response...our Google reviews are good and no one looks at Yelp reviews . Well, Google reviews can be manipulated and removed....I know from being in the restaurant business. So, I wasted a few hours, and about 80 miles of driving. Justin still,tried to convince me to take a look at the car.. when they get it...after I had told him several times that I did not feel I could trust what they were telling me...especially when I questioned the condition and received no response about that. read more

Bait and switch on financing. A rate was quoted then raised when they said they "pulled the wrong social". So, if true, someone has an unauthorized hard credit check. If untrue, Autos of Dallas lied. Either sloppy or dishonest. Avoid at all cost. read more

Justin White made the experience smooth and efficient. After reaching out to the dealership, Justin called to provide full details of the vehicle, including videos and pictures. He stayed after hours to work through pricing remotely. When arriving at the dealership to complete the transaction, Justin had the car fully detailed and paperwork ready to go. Great experience and highly recommend reaching out to Justin for your next car needs. read more

KP . He made the buying process easy for my daughter who's a first time buyer but he also told a lot of lies. As the other buyer that posted a review- they do not answer after you buy a car there. Now I doubt if they are even going to replace a piece that's missing from the car because of the lies. Now I am waiting on the general manager to call back Update: everything above I standby. However, we were sold this lowjack something package under false pretense which says a lot about integrity. Now that I am trying to call to get it removed there's no response which will force me to leave work early tomorrow for answers. I know sales people can at times push sales but to lie is unacceptable. After speaking with Trent the "floor manager" who's rude, lack professionalism, that also lies. I definitely do not recommend this place. If checking this review before visiting please find another dealership. I am not sure how they have a 4 star review. Now I am headed to the BBB. Just sad. read more

I would strongly caution anyone considering buying from Autos of Dallas. This dealership consistently lacks communication between departments, which creates endless problems for both customers and staff. Many of the vehicles on the lot simply aren't ready to be sold, yet they're still pushed onto the sales floor. It's incredibly frustrating to watch customers spend their time and money here, only to be met with broken promises, poor communication, and zero accountability. If you want proof, just try reaching out to their service department you'll quickly see that they do not respond at all, no matter how many attempts you make. If you're shopping for a car, I highly recommend looking elsewhere to save yourself the headache. read more

Purchased a Audi Q7 from Autos of Dallas back in July. When we test drove it was all fine, and luckily it still drives good. The car was a bit dirty inside and a broken rear bumber taillight and a front rear plastic was also broken. Also the car was only with one key and they would "look" for the other one. We were promised that the car would be clean and the parts were to be replaced before taking over the car a week after. When we got to pick the car up, the parts had not been replaced, and the interior was still dirty from last owner and there was only one key. The dirt we could live with, but the parts were very annoying. The seller promised that they would order the parts and replace them as soon as they got them in stock, I got written confirmation on textmessage. Up to this point communication was on point with answers through text and everything. As soon as we left the dealership this stopped! No callbacks, no answers to text messages, and once I got a hold of them more promises that they forgot and will order them now. Eventually after two months of texting and calling weekely, with no answers or callback. I went to Audi directly where the parts where in stock and I replaced them myself, together with a new second key I am down 1,450$. On top of this the scam running about the extra pay on top of the advertised price of 3,000$, where you get LoJack, yearly tirerotation, free oilchange and a paint protection, which is already on the car. This package cannot be removed, luckily we got it down to 2,000$, but it should all be optional. I can definately not recommend this dealership, the car is fine now, but having to deal with this lack of communication is just terrible. And the fact that it cost me extra 1,450$ extra just to get what you normally would get with a dealership purchase is just insane, and that is without thinking about the time and money used to clean the car, and energy used on no communication. read more

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We had agreed on a price and a car that I was very happy with, but I was on a limited timeframe, which was no fault of theirs. The car had some issues that had just arisen that I knew nothing about, but they insisted on fixing the problems at no cost. (Hydraulic leak on convertible top) Sadly, I ran out of time, and purchased another car that I also was happy with in Arkansas and will make the scheduled road trip. Everyone at autos of Dallas were courteous, and from my viewpoint, exceptionally honest. Here in Tulsa we refer to this as integrity. My next car purchase will undoubtedly be from autos of Dallas. W K Binger. read more

Love my vehicle, but the customer service experience has been extremely disappointing. When I first inquired about the vehicle, it took several days for Moe to respond. Upon purchasing the vehicle, it wasn't clean, and I was asked to return the following week for detailing. I ended up sitting in their showroom for three hours, only for Moe to apologize as even he was embarrassed by the quality of the detail work. It was a complete waste of my time. Moe then suggested I get the car detailed myself and assured me they would reimburse the cost. This meant another inconvenience as I had to go out of my way, hire, and pay for a detailer upfront, taking another three hours out of my day. After detailing, I forwarded the receipt on 11/15. On 11/18, Moe said he would pass it to his manager, but I never heard back. I made another trip out of my way to the dealership on 12/4, only to be told the manager was at lunch or had left for the day, and my reimbursement would be mailed. Following up again, I texted Moe on 12/17 since he doesn't check his emails, but received no response. After texting him again today, still no response. I have left several messages with the main desk, with no response. This experience has been frustrating and unprofessional, overshadowing the enjoyment of my new vehicle. read more

I purchased a vehicle from Autos of Dallas from out of state. I worked with Justin Moore and he made my dream car a reality. From the second I called the dealership to the moment the car arrived, I was filled with anticipation and was not disappointed! The Alfa Romeo was in pristine condition; Any and all blemishes / flaws were shown to me before and after detailing & maintenance. I was quoted a few different rates for my trade in (in Las Vegas) prior to speaking with Justin, and Autos of Dallas gave me the highest value (2016 Subaru with 110k miles). Additionally, I see a lot of people feeling upset about the "accessories" that come with the price of the cars they sell, being a paint protectant against dust, pollen, calcium build up, etc. that just means less time and money at the car wash. If you don't want nice, don't buy nice. Thank you Justin and everyone at Autos of Dallas! read more

Came to check out some vehicles I seen on Car-fax. They have a huge selection and decent prices. Kevin helped me out and he was hilarious. We laughed the whole time. Made shopping easier. Manager's continuously came up to me to make sure i was taken care of. I am still looking so didn't make a purchase so can only speak of the service i received as i was shopping around. read more

I purchased my 2023 QX80 from Autos of Dallas - Alfa Romeo of Plano. I arrived at 9:00 AM when they opened and was told the vehicle would be detailed during financing. While in with the finance manager, the salesperson informed me there was a dent they needed to repair. After finalizing the purchase, I was then told the car still needed to be detailed and it would take "an hour, maybe an hour and a half." Three hours later, the car was still not ready. I was repeatedly told "just 30 more minutes." At 2:30 PM, we finally left -- the car was dirty, not detailed, had no "no smoking" stickers as promised, and the gas tank was below 1/4 full, despite being told I'd receive a full tank. Mid-June, I returned to pick up my plates and inspection sticker. I called in advance asking if they would honor the original promise of detailing the car, only to be hung up on by a salesperson, transferred to multiple full voicemail boxes, and bounced around. Ultimately, the only person who helped me was the incredibly kind and capable showroom receptionist -- honestly, she should be running the place. The car was finally detailed... after another 3-hour wait. At least they're consistent. Fast forward to late June. I was returning from a road trip to New Mexico with my four dogs when the lift gate malfunctioned and went into safety mode -- I couldn't use the back of the vehicle for the entire trip. I contacted the Irving service location (closer to home) and spoke to Thomas, the new service manager. He told me to bring it in first thing the next morning. I arrived around 10:00 AM and sat in a freezing cold waiting room for three hours before anyone even looked at the car. Eventually, I was told the motor had burned out and they'd need to order a part. Thomas said they'd call Monday after reviewing the warranty. No call came. I followed up Tuesday and was told they hadn't yet reviewed the warranty -- even though I'd made it clear I needed the vehicle repaired by Thursday to pick up my kids from camp. I pushed for answers and was eventually told to bring the car in at 7:30 AM Wednesday morning. When I arrived at 8:30 AM (after some back-and-forth), I still had no idea if the warranty would cover the repair. I was finally told that the issue was covered, there was no water or rust damage, and there would be no out-of-pocket costs. I left in an Uber (paid for by the dealership), and my partner stayed behind to wait -- expecting a 2-5 hour repair. He was there from 8:30 AM until 4:30 PM. At 3:30 PM, I got a call: suddenly, the extended warranty wouldn't cover the work after all -- and it should've gone to an Infiniti dealership, as the factory warranty was still active. I was now responsible for a $1,100 repair bill. The head service manager said they discounted an hour of labor "because they felt bad." I told him I would not be paying for work I was told was explicitly covered. I had made it clear that I needed to know upfront whether there would be a cost. He disagreed, cut me off, and told me I was wrong -- insisting they run an "efficient operation." He then explained that "he was letting me speak". WOW. I don't believe for a moment he was listening. Not once did he apologize for the miscommunication or delays. He repeatedly emphasized that I had brought the vehicle to the wrong place, despite following instructions from his own team. This entire experience -- from purchase to service -- has been plagued with miscommunication, delays, unkept promises, and a total lack of accountability. The only bright spot? The receptionist. Everyone else, particularly in service, seems overwhelmed, dismissive, and unwilling to take ownership for their mistakes. Buyers beware: once the deal is done, so is the customer care. read more

Ok The start was great. They had a car that I wanted listed for $29190. I figured that all I owed was tax, title, and licensing. WRONG!!!!!!! They hit you up for $1998 for an accessories fee not advertised. What are they you ask? Well let me tell you. An extra key fob as I was told you only get one with the purchase. Windshield chip or star repair (this part of compensation insurance for free), ding and dent repair and GPS locator service worth $1000 dollars. The best rated GPS tracking service costs $10.00 a month. That would cost $240.00 dollars max, and I found other services for less. Plus they threw different various valuation for the car trying to make you think you are getting a better deal than what they offer on paper. I just want you to be aware of the old bait an switch that is going on here. read more

By far one of the most terrible experiences I've ever had at a dealership! Definitely do not come here. Me and my husband was here for 12 hours got approved and financed. We signed all paperwork and was hands the keys with a congratulations. 2 days later we received a call saying there had been "some other issues" that needed to be resolved. We came in to resolve the issues with hopes of keeping the cat provided them with extra material they requested just to still be asked to return the cat at the end of the day. No real answers as to what really happened. They insisted that they were not trying to do a bait and switch. No apologies nothing. Actually became very rude! We went to a dealership down the street got the same vehicle with no problems. DO NOT GO HERE! Unless you want to waist your time. read more

Justin White was a fabulous salesman at Autos of Dallas, Plano. I had the best experience with the entire team...Dale, Omar, Kal. Justin made it seamless and was so patient showing me several Bmws I was interested in and spent as much time as i needed driving all of them. He made day fun and the new car buying process better than I have ever experienced. The team was efficient, kind and thorough and I am so grateful to have found Autos of Dallas. Thank you SO much Justin....and Omar for the complete VIP guide to BMW. You guys are awesome and happy holidays to all of you. read more

In a pile of conveniently similar positive reviews, you have found the truth, with receipts. These weasels will do you so wrong you'd think it's intentional and personal. Every word is worth reading. If nothing else take a good look at the photo. First they ran the credit of myself and my co-signer without so much as a warning or request for permission. We weren't even present. As soon as we shared our full names and occupations they somehow found a way to get our full socials and hit us with 6 hard inquires collectively. If you notice in the photo, there are 2 different dates in February in which they ran my credit. 1st batch is as soon as they got my basic info remotely. 2nd batch was when I was there in person. Not to mention when I finally had a contract with a respectful interest rate they had the audacity to try to sneak making my co-signer the primary owner past me. Once again, no warning, no permission. Disgusting and quite frankly unbelievable. Look at the date they're expected to fall off. Look at it and say with a straight face you'd like that for yourself. They dropped my credit score from the mid 700's to a 590. These hard inquires have my score anchored in the mid 6's to this day. These people are dog sh*t. Not full of it. They're made of it. This is not a review of passion. This is nothing but a warning. The screenshot provided does not fit all the inquires. The rest still remain too. Get the car you love, just don't get it here. In fact, don't even try it. I didn't leave there with so much as a peppermint. It's a shiny palace full of snakes. All there is to it. Don't screw yourself. Block the sales rep telling you what you want to hear. Block the emails and don't provide them so much as your favorite color. The best thing that could ever happen to them is bankruptcy so they can slow up on building negative karma. read more

Autos Of Dallas - Take a look. This can be you at the snap of a finger - Car Dealers Near Me - Plano, Texas

This place is not honest!! I take my Alfa Romeo to service, needs to change spark plug and alignment. They don't do that alignment! My tire is worth out, now I have to investigate if they replace the spark plug!!! read more

I had a truly horrible experience at Autos of Dallas in Irving and I feel compelled to write this so others don't fall into the same trap. I initially inquired about a 2024 Defender and was scheduled for a test drive that same day. I drove 45 minutes to get there, only to be told that the car had "sold that morning." They reassured me another Defender was coming in at a similar price, so I scheduled another test drive for later that day. Thankfully, I called before making the drive again -- and surprise -- that car had also "sold that morning." But guess what? They had another one just come in. I was told I could place a refundable $500 deposit to hold it. So I did and drove out again to look at that one and another option. Of course, when I arrived, they claimed the one I actually wanted was "lost in transit from the auction." So I looked at the other car they had. I made it clear from the very beginning -- over the phone and in person -- that this would be an all-cash purchase and I was not interested in financing. After 2.5 hours of sitting around while the salesperson "negotiated" with managers and disappeared for 20-minute chunks of time, we finally agreed on a price. But suddenly, he tells me the deal is only valid if I finance through them. At that point, I decided to walk. This dealership is full of hidden fees: A mandatory $2,000 "protection package" that isn't listed online (includes things like a $1,000 key fob replacement -- which, by the way, I've had done before and it only cost $350). A $999 "clear coat" fee they apply without asking. When I said I didn't want it, they claimed one coat had already been applied so I had to pay for it anyway. They do not accept outside financing, which is not disclosed up front. The worst part? They strung me along for days, wasted my time, and had I not been persistent, I truly believe they would've never refunded my $500 deposit. We had to call multiple times every day for nearly a week before it was returned, and they even started screening my boyfriend's number. After all this, I looked up reviews on Yelp and the BBB. I should have done that first. There are dozens of complaints: people getting scammed, sold faulty auction cars, and driving off the lot with bald tires and mechanical issues. This place is beyond shady. Multiple people reported that their credit took huge hits because it was run 4 or 5 times by this place and one person even said they had their social security number stolen by a mechanic here. I almost never leave reviews, especially negative ones because I try to give people the benefit of the doubt, but given all the other reviews I've seen and my gut feeling the entire time, this experience was so outrageous I had to speak up. Take your money elsewhere. The prices online are not real. The sales practices are deceptive. And in my opinion, they operate just short of being a full-on scam. I wouldn't be surprised if Netflix comes out with a documentary about this scam of a dealership at some point. read more

NEW EDIT 9/30/25 RUN, don't walk, away from this place. They have no idea how to tell the truth or treat a customer! The phone doesn't get answered, and the voicemails don't get returned. The salesman doesn't respond when texted. (Brian) I spent hours in the dealership on 9/8/25 trading in my car and purchasing another. Spent time on the phone with my lender getting a 10 day payoff along with a daily per diem for after 10 days. On 9/18 I asked Brian about the part as well as the payoff of the trade in. His response was they'll take care of it all, please give me a 5 star rating. On 9/20 I asked again about the payoff and the part on order and got no response. On 9/22 I asked again about the payoff and was told the loan will be paid off in a few days and Autos of Dallas will pay any additional interest owed, has anyone contacted you about the part on order I advised him no one had contacted me, will you please check with them. No response. On 9/25 I asked again the status of the loan payoff and the part. No response. Later that day, I asked again, no response. Today, 9/30/25, 22 days later, after no returned calls from the manager and no response from the salesman, I stopped in the dealership. I was told two things 1) the part that was "ordered" that was missing from my car had never been ordered, even though I was assured that it was on order and would be in within a week of 9/8. Secondly I was told that the loan payoff had not been sent because when they tried to get the payoff amount (which they were given on 9/8) my bank needed my permission to provide that info. Nobody bothered to let me know that I needed to do anything, and I'm guessing if I didn't stop by, they'd just not payoff the trade in or order the part. This is in addition to them not doing other things they agreed to do. I have not found one person and I have spoken with 2 managers and 3 sales people, that have told me the truth about anything. This is nothing but a gloried used car sales lot, with personnel that don't follow through and lie to the customer (including management) They try to rip you off at every opportunity, tried to get me for an additional $3000 over and above what was agreed upon. My guess is they try it on everyone and only some of us catch it so it must work for them enough times to make their deceit and shadiness worthwhile. I could go on and on but if you think this is a place for you to take your business, there's nothing more I can say that will save you. EDIT Update: 4 days later, car still not ready, nobody bothers to let me know, last I was told this morning was it would be ready at 5pm Because I'm not stupid I contacted them to inquire about it at 4pm before driving in dallas traffic and lo and behold, it won't be ready. Advised them early this morning I didn't want to take out the loan or the insurance on the car today, if it wasn't going to be ready. Since they've had 4 days to work on it, I believed them when they said it would be ready. IT ISN'T AND I HAVE A LOAN ON TWO CARS WITH THEM NOW AND INSURANCE ON TWO CARS WITH THEM NOW, SO, making it right, isn't going real well EDIT: They are in the process of trying to make it right, I will update as needed Just bought a car there, went in 3 days ago and two sales people left me standing in the lobby while they fought over which one was going to help me. The finance manager was agressive and overbearing. And this was after I advised him I didn't need financing. Being a holiday weekend, I was told I could come back (with payment) when the banks open, either Tuesday or Wednesday. Because it took time on Tuesday to get all the money together including insurance, I advised the salesman I wouldn't be there until around 11am on Wednesday. He stated he would have the car 100% detailed and ready to go. That didn't happen and because I pointed out the dirty places, he became extremely agitated, said he wasn't my slave, and became an absolute jerk to deal with. I was stuck there over 2 hours waiting on my car, and because he was so agitated he showed me ABSOLUTELY nothing about my new car or any of the features. Had I not already signed the papers and procured the financing, I would have left the lot immediately. On top of this, they understated the mileage by 400 miles and tried to overcharge me $1998 in "add-ons" that were already on the car when it was priced out. They ultimately removed the excess charges, after about an hour or so of back and forth. I would not recommend this place simply because I was in sales for over 40 years and am shocked at how the staff treated the customer, including salesman, sales manager and finance manager. read more

Stay far away from this dealership. They are deceptive and manipulative. The sales manager , Trent is rude, condescending and lacks 100% empathy. Just be prepared to have a luxury package rolled in without your knowledge and see $4k magically show up on your contract that you didn't expect if you weren't made aware. This includes lo jack , some ceramic package , and a dent package. Apparently you can't remove these , and it's rolled into the price. Go elsewhere amd save your money and mental health. read more

Went in expecting one price but it was totally different from what we expected. Their website may say "transparent pricing and no haggling" but what they mean is the opposite. The whole time we talked numbers it was nothing but haggling and they had "non negotiable" package they tried to add for $3,500. When we tried to decline they brought it down to $2,500. I wouldn't recommend this place at all. The guy we talk to, Mohammad, was so rude and pushy when we didn't want that package. We ended up walking away from a car we really liked because of this. Had they just included this in the total price to begin with, we wouldn't have gone in cause we knew it wasn't in our budget, and all of this could have been avoided. Total waste of time and extremely frustrating. TLDR; sketchy pricing practices (ie haggling, "mandatory" add on an extra $3,500) , abrasive salespeople when you refuse read more

disclaimer, the dealership will try to bury this review and have their salesman report or delete it but it is okay because i will have this saved and will take further matters if needed. the main reason why i am speaking out it is because i spoke with the gm abdou about my last paycheck and he just said "speak to ryan in finance" so i called ryan and ryan said that my money will now go to kp "one of the best salesperson" because he is dealing with a heat case named "obaid raham" mind you obaid raham left a review 5 days ago saying how great he was. meanwhile ryan is telling me that the case is still ongoing and its a "service heat case" so they decided to take it off me and my coworkers check and give it to him. prior to that i sold and delivered with no problem a bmw x5 to a spanish speaker and did not get paid on it and they gave it to kp. kp did not even have the audacity to tell me nor my coworker that he was skating our money. kp only sells as many cars because he gets in house deals and skates as much as he can. no heads up was ever communicated to me or my coworker who worked very hard to sell the car. they rather let me tell everyone their dirty laundry than to cut a check. its okay though so here it is. as a former employee i think it's time that everything comes out to light the way it should. unfortunately i have to write it here since they don't have a corporate nor hr department. 1. their managers are very unprofessional, disgusting and very degrading. 2. rachid bellamaine goes to the alfa romeo building that is next door before or after staff meetings to do drugs such as coke and adderall. not only that but he shares it with his employees. also, not too long ago marc graham who was a finance manager was distributing adderall to his employees. he no longer works there but even this was allowed. 3. kim phun- internet sales manager is very disgusting the way she can talk to her sales people. can't go a sentence without cursing. 4. ron sentell- sales manager tried getting into a romantic relationship with me and when he found out i was with another employee (mind you our relationship between me and this other employee was approved by the general manager abdou k.) he started lowballing trades, and deals. the animosity and the disgusting remarks were continuously made. 5. khalid from finance will deny a deal if it does not make him money. 6. they had a former employer who they sold a car to and before they offered her a job, the finance dept. added an extended warranty of an extra $7k that she was not aware about and when she got hired she found out and told them to take it off and kenneth who is the finance director was denying it from taking it off. disclaimer, check your paperwork for any warranties you do not want because they may have added it in there without disclosing it to the customer, especially if a page is missing. 7. all the good salespeople have been leaving because of management. 8. john cooper in the service department has no control over service nor his techs, including antonio and edgar who is his right hand. 9. you will never get a hold of service unless you go in person. they will never answer the phone or you will get transferred and no contact will be made. 10. the lux pkg or vehicle protection package (dealer add on) is always optional they pick and choose on which car or person they negotiate it with. 11. they have a system called "rapid recon" where we are able to see status of vehicles. unfortunately they have 500 cars that need to be serviced and are not ready for delivery and only 100 cars that are good with minimal problems. 12. if you have a trade i highly suggest to sell it to another dealership or even privately as they will lowball you and then pressure you to buy their pkg. sad it has to come to these terms but anyone who checks this dealership reviews should see that they should not be in business and maybe start drug testing and background checking their employees along with their managers. read more

Buyers beware! Bad deal, horrible service, and no follow-up on issues. I bought a brand new Lexies there a year ago. I thought it was odd that they had a brand new Lexus as they are not a Lexus dealer. They told me that sometimes a Lexus dealer will buy a large volume from Lexus to get volume rebate incentive, and then sell off a couple at auction. I thought I was getting good price vs Lexus quote which was higher. Then Autos of Dallas added a $2000 fee for what was worthless. They cover free oil changes, but did not tell me Lexus gives free oil changes and routine maintenance for 2 years (and Lexus dealer gives you loaner and great customer service). The $2k is supposed to cover minor scratches and dings and even the couple small scratches car had on it when I bought and they rubbed out, came back. I went back 3 times. Spent hours waiting. They said oh that I wasn't covered on that because they gave me minor (less than 1 pct) discount on price. When I went to a body shop, the body shop told me at least one side of the car had been painted, and it was a lousy paint job. I went back again and told Autos of Dallas and again spent an hour. The manager told me they did not sell new Lexus's! I told him to look up my record. Then waited an hour and he had to admit that they sold me what was supposed to be new first time titled car, brand new Lexus. After waiting another hour, he said he would investigate and call me. I never heard a word. This was a very expensive car and I have been so unhappy as the paint scratched if you just put a cardboard box on it. Autos of Dallas would do nothing. They get you somebody to help when you go in but unless you are buying, they disappear for long periods of time and then do nothing. They say they will get back to you and dont. . I usually keep my cars a long time. This was most I ever paid for car and worst experience I had. Go next door to AutoMerchants. We bought several cars over the years at AutoMerchants and had nothing but good experiences. Sid of AutoMerchants is honest and stands behind what he sells you snd is honest about cars history. read more