I will not be returning to Echo's Salon and Wellness Center. My mom got me a gift certificate for…read moremy birthday, and I called and scheduled myself an appointment. The person on the phone was not very nice and every question I asked was then asked to someone nearby because she didn't know the answers. Which whatever, I know new people need to be trained, but she seemed annoyed with my questions.
The day of my appointment arrived and I entered to find a man behind the counter and absolutely no workers around. My appointment was at 11am and I was pretty early, but when I told him, he went into the back with a cell phone and came back and said, "She's on her way." Finally at about 11:20, the salon's owner, Echo, came in and did not really apologize for my wait, but told me she normally doesn't work Mondays and her other employee called in sick.
My manicure was terrible. She accidentally put base coat on over my color as a top coat, making the color underneath not dry, but the top harden. (Later that night, I was able to pull the color straight off my nails and had to redo them myself. The pedicure was better, but the color came off completely about a week later, practically popped off.)
At the end of my appointment, she had me put my toes back under the black light and told me, "You probably want to let those stay in there for another three minutes," grabbed her purse, and left.
I felt like I was a nuisance to her, which I do not understand. She's running a freaking business; customers are a good thing, especially noticing now how this place has a bad track record for service. Also, I'm not looking for a heart to heart conversation with a stranger when I get my nails done, but she didn't really talk to me except for complaining about her other employees, one who had called in sick, and the other who didn't have her licensing yet to do work. She also complained to me about the man at the front counter who was helping her with the business, which is super unprofessional. I don't need to hear that. I like supporting local businesses, but I will not go back to Echo's.