I have been going to Dr. Gregory Nelson's office for the past 9yrs. He always takes his time with…read morehis patients, to make sure they truly understand what is going on with their care. His office staff are polite and in my experience, over the years when I needed something I received it with no problem. So yes I will continue to have Dr. Nelson as my provider. Also the physical therapy department staff just wonderful as well. Can not say enough great things about them.

The WORST doctor's office in the city. It's dirty and the equipment is old. They almost never…read moreanswer the phone, and they never EVER return calls if you leave a voicemail (like literally not once). When I finished treatment, I needed to get copies of my medical records and bills for a lawsuit, and it took A WHOLE YEAR TO GET THE RECORDS AND BILLS! Normal doctor's offices take one month! Also I think Dr. Nelson is in some kind of legal trouble allegedly

After building a relationship with Dr Scott over last 15 years means nothing when asking him and…read morehis staff to complete appropriate documents for LOA. Calls to office 3x's week for over 30 days are ignored. The management company overseeing LOA will not process claim until appropriate documents are received. Office manager and Dr Scott refuses to complete form without any follow up to patient or management company. It pains me to write this but it is simply the truth.

Dr. Bralow is such an amazing, highly knowledgeable doctor. He really listened to you about your…read moreissues and does what needs to be done to get you the best care. The front desk and nurses are so welcoming and friendly. HIGHLY recommend.

I will never switch doctors. If I can help it. She is amazing. I have never had an issue that this…read moreoffice couldn't resolve. The front desk works are friendly and informative. I would recommend this office to you and anyone who will listen.

Dr Gardner is an excellent physician. She cares about her patients and takes the time to explain…read moreeverything to you. I have been a patient of hers for more than six years, but sadly I have found it necessary to look for another primary care physician. Her front desk staff is absolutely HORRIBLE!!!!! They have no idea of what customer service means. Today I arrived for an appointment. I was told that there was a message from me that I had cancelled and I disputed that. I told the young lady (I believe her name is Angela) that was wrong, that once I was told that I'd have to wait until 2017 if I rescheduled, I'd keep my appointment. She rolled her eyes, sucked her teeth, continued arguing with me until the other person told her to let it go. She did nothing to hide her disgust. At no point did she offer any type of solution to fix the situation. I'm writing this while I sit in the office. The hostility in the air is more than I can bear, so I've made the decision not only to leave today, but to look for a primary care physician where care and great customer service begin at the door.

I had to wait 25 minutes after my appointment time before I was seen. No one was available to give…read moreme a flu shot so they just let me sit there and wait for about another 25 minutes. I was in the area and I stopped by to complain. The person I needed to speak to was unavailable. It was two weeks before anyone got back to me. I came in the office to see about a cough. My regular doctor was not available so I saw a physician assistant, I had appointment two weeks later to see my primary care physician and he suggested that I get a chest x-ray. However, they did not give me the script for the x-ray, so I had to wind up going back to the office to get the script for the chest x-ray , I don't understand why would end this facility because they do a lot of things wrong. My next step is to contact AARP to find out what is the reason they endorsed Oak Street health.

From the owner: Now accepting new patients. We specialize in caring for older adults. Our doctors take the time to…read morelisten, understand your needs, and help you achieve your health goals. Oak Street Health is a network of primary care doctors for adults on Medicare. Book an appointment at our Cheltenham clinic today.

I went once and that was enough. 1. Zero respect for…read morepatient privacy. idk if she was a nurse, phlebotomist, or MA but she is the person who drew blood. First of all, this woman was watching a movie while caring for patients. Secondly, she was tending to a patient with the door WIDE open and everyone in the hall could hear the poor patient's business. Everything from her private health information to the infestation of roaches in her home was being discussed for everyone to easily hear. 2. The NP is racist. straight up medial racism. Nurse Raj attempted to prescribe specific medications to me based on my race. There is NO research to back his claim that my race is a factor in the specific type/class of medications I desired. 3. Nurse Raj took one look at everyone and decided to give the same advice without actually looking at each patient individually. The walls are PAPER thin. Just by sitting in the hall and waiting to be seen, I could hear nurse Raj give the same story about high BP and diabetes to patients before and after me. i also received the same lines. He never asked about how I take care of myself. I've lost 100lbs (and counting) through diet and weekly exercise and my bloodwork confirms I'm not diabetic or even pre-diabetic. Just another lazy provider who looks at you and makes assumptions. It was a garbage experience overall

I needed to take my oldest daughter to get a physical for a program I'm trying to get her in. It…read morewas at a really awkward time because the doctor's office she was going to (Greenhouse Internist) on Mt. Airy Ave. has just closed permanently the end of Dec. 2022. Luckily, I got her medical records and I'm following her physician ( Sue Maynard) to Mt. Airy Family Practice. Mt. Airy Family Practice is located in beautiful West Mt. Airy. Not hard to find with its red awning stating the name. They're still using the safety precautions for covid. You have to ring the bell to enter. A staff member greets you at the door with a series of questions. Have had your covid shot? Exposed to covid? Out of the country? Waiting for covid results? That sort of questioning! And you must wear a mask! Once you get past this, you can enter. They were pretty efficient with the registration process, and taken in to be seen pretty quickly. My daughter has special needs and they were great and patient with her. Special thanks to the young lady that took her blood and gave her a flu shot. So sorry I didn't get her name. Sue Maynard (nurse practitioners) was great as well. Filled out the necessary paperwork that I need with no problem. The only issue is they never mentioned the $15 fee for the paperwork until I was about to leave. I do understand these fees, but please be upfront about them. So glad to be following this practice.

I really like this family practice. I was in need of a new primary provider and this practice is in…read moremy neighborhood. I was impressed that they do lab work right in the office and call also help with OBGYN needs as well. They also have an online portal where you can see lab results and message the provider about questions or request an upcoming appointment. I am also really impressed with the NP who helped me with a physical and vaccinations for school.

I had an appointment August 15, 2017 asked them to complete insurance paperwork and to date I…read morehaven't received my paperwork. I've called several times to no avail and no callback. It's ridiculous that I have to wait 3 months and counting but I'm sure they billed my insurance the day of service. Very disappointed especially since this office was recommended!!