This is by far the least professional doctor's office I have ever been to and I will be finding a…read morenew primary care provider immediately. My first visit, I called ahead to see what would be required for a check up and to transfer my prescriptions from my previous PCP. They assured me that I would be able to do this quickly and easily. I arrived and was then told by a doctor that I required lab work before a proper check up, which could take weeks and would have to be done at a site about 2 miles away. My doctor also was not familiar with one of my (very common) prescriptions but said she would look into it further for my next visit. After leaving, I found the doctor had written the wrong dosage on my one prescription she DID write. I called to have this amended but nothing came of it. The whole facility uses analog records that are stacked haphazardly throughout the building, and on my second visit it took over 20 minutes and a kerfuffle between the doctor and the receptionist to find them (apparently still on the doctors desk from when I called two months prior to change my dosage). When I returned after weeks of being off my medication and waiting on bloodwork that was never confirmed as received, the doctor informed me that they were "uncomfortable" prescribing me the medication at all, despite passing the screening, and that I would have to visit a different facility to get my prescription. After I expressed my discomfort, the doctor left the office abruptly and did not return, indicating the session was over. This is a pitiful excuse for a doctor's office, and I would encourage anyone to seek treatment elsewhere unless you have no other option.

wed, april 18. I was talk to so nasty, treated like a animal. it brought me to tears, I cry so…read morehurt the nice doctor told me "sorry" the lady at the front desk embarrass me so bad. she yell out my business and diagnose while other patience where around. she call my insurance company on the phone because I wanted a doctors note. she told me she don't accept unitedhealthcare because of the deductible and put me on the phone to speak to the insurance company and tell them about why i'm visiting and about my note.she went a head complaining saying "I'm hungry I'm tired, I should have close already, she was ordering food and a lot more. she did charged be 60 dollars and she didn't take my insurance card, by time I got upstairs I was already in tears, my heart was broken so bad, I haven't cried in years. this wasn't her first time that she was rude to me, its multiple times, she was rude to my mother that I brought there and she was rude to my sister that I brought there. I think shes mentally unstable and need help. shes always complaining about the job and the people that visit. the crazy thing is she had people lab test on her desk with people personal information. I never in my life see somebody so unprofessional in her position.i don't even know who to complain to and all the people she talk nasty to keep quiet because a lot of us blacks don't speak up.

A few people in our family use this practice. They are very trustworthy and punctual. We have never…read morehad any problems or felt that our time was not appreciated. We have seen several doctors and the care has been tremendous. The receptionists are very friendly. We will continue to use this practice.

Located in a nice office building with ample parking, they have a very big waiting room and self…read morecheck in. My visits always go smoothly and my care has been top notch. I love how thorough my doctor is. We communicate through "My Chart" and by phone if necessary. The staff is friendly. I am happy here and with the Jefferson Health System in general. My Chart is an especially useful tool. One place to see all my information from upcoming visits, test results, profiles of my entire care team to a schedule for preventive medicine. Very, very happy.

First they moved a year ago and never changed the address on the website.They don't send u a…read moremessage with info to ur appointment. I had to call them 50 times before someone picked up the phone.when I arrived over a hour late they acted like they weren't going to see I had to argue with them to let me go back there to see the nurse practitioner . she used the light off of her phone to check my throat. Then tells me the doctor only comes In Once a week and ain't here.dont waste ur time making an appointment it ain't a real doctors office

They are one if the worst doctors offices I've ever dealt with! When I first started going there it…read morewas fine but now it's awful! Dont make an appointment because you won't be seen for at least two hours after your appointment time. And when it comes to follow thru, they need a lir if work. They send prior authorizations with missing information which in turn takes an additional day or two to process so if you're in any real pain or need life saving medication expect to wait and or suffer. If your like me and stay on top of your business expect the attitudes to change towards you brother don't like assertiveness.

The dentist office is so rude and disrespectful. The dentists talk down on you if your teeth are…read morenot perfect. They talk about you in front of your face and discourage you. They abuse their power and it isn't right. This practice needs to be closed down. My 7 year old should not go home crying because how how they talked in front of her. As a dentist, you are suppose to inform your patient on how to practice better oral health, not degrade them because they've failed to do so. It's also very unorganized. They make you wait for hours EVEN if you have an appointment. If I could rate them 0 stars I would. Stay away! Take your child to a dental office that will CARE about them. Because you don't deserve the stress that they've cause me, and my daughter.

The dentist was condescending and dismissive, suggesting I was lying about dental work...like WTH!…read moreLike do the job you're getting paid to do instead of judging. Took everything in me to keep my mouth shut. All the rest of the staff were A++.

This review is specifically of one of your phlebotomy techs at Jeanes campus after 12pm- Elca- who…read moreI had the pleasure of working with today when I was in for lab work. Elca was thorough, organized, asked me questions about my insurance to confirm information and was a great stick. She was pleasant, she was quick. This department is not always as efficient as I frequently have blood work done here and there are often long waits, lulls in taking patients back and slow and poor sticks. that was not the case with Elca. She and the young lady working the window today were very helpful and efficient.

This is my review of the ER @ Jeanes I Went to the ER…read moreFebruary 17, 2026 complaining of lightheadedness and chest pains. After triage, I was sent to a room in the ER at about 1:30 PM. I was seen by a doctor and tended to by a nurse. Approximately three hours later after waiting in that room, I was told that I needed to stay overnight for observation. I had some questions about things that need to be done in my home if, I would get my meds and if I could get some food. I was reassured twice by the doctor and the nurse that I would be getting something to eat & my meds. I wasn't taken up to the observation room until 8:30 PM. At no point between the time arrived and that time was I offered any water any type of snack etc. The nurse attending to me in the observation room told me he thought he might have some meatloaf or turkey. I told him I don't want the meatloaf maybe the turkey, then he said I don't think you really want it. I'm guessing it wasn't fresh. Wasn't until around 8 o'clock the next morning that I was actually bought some food making it 24 hours since I had any food in me. The hospitalist Dr.Lacombe came to see me shortly there after. She wrongly stated that I was taking metoprolol for anxiety, which I wasn't. She said I would have to contact my PCP to get a new anxiety medication and then I should stop the metoprolol immediately and double up on the lisinopril. My PCP, Dr. Charles Wasserman confirmed that. I have tried to get that wrong information regarding my discharge notes to be corrected. I have spoken to Amy in Jeanes Advocacy who referred me to write a letter to Nora Mcann, which I did, but I haven't heard anything back yet.

I had made an appointment for my husband Stephen to see a nurse on Tue 6/11 @1:15 7500 Germantown…read moreAve. My husband after waiting for more than an hour, for a simple referral from the nurse, was forced to leave. There was no announcement of a delay and the waiting room was full - It looks like they are stacking patients. I understand that for the doctors and nurses time is money, but they're not the only ones that matter in this equation. There's no concern for the patients' time. They should come to your clinic and wait hours and then have to pay for that abuse?! I called to see what happened; I was put on hold for 30 minutes and then finally someone answered and she lied to me, she was rude and said that my husband was advised that there was an "emergency," but that is not true, he was never advised - It's the classic excuse when offices stack patients. No one approached my husband regarding the delay or apologized. Stacking patients is illegal, unethical and, above all, unfair to patients. After reading their website it seemed they cared about patients and it was really disappointing to realize they do not! I complained and still waiting for a response/apology