I cannot recommend White Bear Lake Jewelers enough, especially their master jeweler, Ben. I wanted…read moreto upgrade my center stone, but because my ring has a unique two-sided tension mount, multiple other jewelers told me it was impossible without destroying the ring. Ben was the only one who found a way. He removed the original tension setting entirely to create a blank canvas, then molded and recreated a brand-new tension setting from scratch specifically designed for my new stone. He managed to do this while keeping the rest of my original ring exactly the same. The result is so seamless that it doesn't look like a modification; it looks like the ring was originally designed this way from day one. Because my ring is over 20 years old with numerous side diamonds, Ben performed a full inspection and caught several issues I hadn't noticed. He secured loose stones and corrected a faulty previous repair, fine-tuning the piece until it was objectively a brand-new ring. Ben was also a great partner in sourcing my diamond. I was very particular about the specific grading specs I wanted, which made it challenging to stay within my budget. He navigated the search and found the perfect stone. If you have a complex vision or a sentimental piece that needs expert care, go see Ben. He exceeded all my expectations.

What an amazing shop! I came in due to a loose stone on my ring. They were so prompt, kind, and…read moretalented. Their goldsmith is top tier. Thank you so much. What a great experience. I will continue to come here.

Absolutely amazing experience! The service was friendly and professional, the jewelry is stunning…read moreand truly high quality, and the prices are very fair for what you get. You can really feel the craftsmanship and care -- worth every penny

I love this store, they have top notch items and for a reasonable price. I'm always happy to…read morepurchase items from them. Thank you guys for your hard work!

When I was a young adult I wanted to splurge on a Movado watch. The salesperson behind the counter…read morewould not show me the watch saying, do you know how much that watch is? That was my first experience trying to purchase jewelry more than a couple hundred dollars, and a memory that replays in my mind each time I walk into a jewelry store. Fast forward to 15-20 years later... I look forward to walking into the Woodbury Helzberg to get my ring cleaned every 6 months. I've never felt less than an average customer in their store. Even if I walk in looking like a huge mess and their having an event in their store, I'm still met with such warm welcomes and smiles and happiness to help me. Although customer service isn't EVERYTHING, their pieces are amazing too. Which by the way, they sell designer handbags now!

I placed an online order in December before Christmas. I was called that same day by this…read morelocations store to tell me that the product I bought was out of stock. I asked if they could just cancel the order. The staff person said that they would do a refund for the full amount. I did not get the shipping fees returned. There was nothing shipped to me: it was out of stock. After multiple calls to the location and to the main customer service phone number (who said they would send me an email with their contact info, which I never received), this is still not resolved. It's not about the money, it's the principle: nothing was mailed to me, so I should not be responsible for paying a shipping fee. I have gotten many things from Helzberg over the years totaling thousands of dollars, but with their lack of integrity for a repeat customer... It actually disappoints me that I have experienced this and will likely never shop there again nor recommend them to others.

A critical part broke on the metal frame of my glasses. I wasn't ready for new glasses and I had to…read moreget them fixed before leaving town. My eye ware provider couldn't help so I checked local jewelry stores. Most local jewelry stores couldn't help. One wanted $75 for this "rush job". Joel B Sherburne Jewelery was fantastic. They realized my situation and understood that I need my glasses. I dropped them off for a few hours and they charged me $30 - much less than a new pair of glasses. The repair was excellent and the service was top notch!!! It's hard to find quality service but they exceeded my expectations.

I am NORMALLY the type of person that likes to Promote Small Businesses, HOWEVER, I think I have to…read morePASS on supporting THIS business!!! I went in for a VERY easy clasp fix on a Pearl Necklace. I was treated VERY RUDELY by an older gentleman (Not Joel, the Owner) but an employee. I LOVED giving White Bear Jewelers MY BUSINESS ( Again promoting "Small Business") BUT I think I would PREFER A CHAIN JEWELER over this business WHICH, SPEAKS A LOT!!!

My Fiance bought me an Engagement Ring from a different Jewelry store & the band is full of…read moreDiamonds but the center stone was a CZ which I knew that when it was purchased. Knowing that we were gonna have to set a 1.00 CT Diamond for it. We went to the Jewelry Exchange in Eagan, MN on March 25 2021 for my Birthday & Joseph the store manager was unbelievably knowledgeable, honest & made sure this was the Diamond I wanted even after it was set in my ring! I recommend this place to everyone & Joseph being your salesman. I've already referred a friend to Joseph at the Jewelry Exchange Eagan, MN! Shannon M. Goettsche

My friend wanted to look at engagement rings and the selection here was pretty small. There were…read morenot many rings on display to look at. The staff was friendly but passive, and were not very helpful in making recommendations and guiding my friend in this process. If you know exactly what you want this would be a great spot to get a custom ring made.

We have always trusted Todd with our jewelry business. We have also referred many friends and…read morefamily to them as well. All had a positive experience and ended up purchasing their engagement rings from Gold'n Treasures. Even with Todd gone, we will continue to who do our business there. Because all the staff have become like family to us.

This review contains two stories: One of them is about jewelry, and the other is about *my*…read morejewelry. Shall we start with my jewelry? Yes, let's do that. My engagement ring has been perched on my hand ~24/7 for the last ~3 years, and OH MY GOD I LOVE IT. I just bloody well love it. This ring is the best insurance my partner ever bought -- even when I am ready to run (not walk!) back to singledom, I think, "But I can't get divorced; I have this absolutely perfect ring pair." (I mean, I'm sure people still wear their wedding+engagement rings after getting unmarried, but it seems like maybe that would be weird?) Todd has a whole process for helping people find an engagement ring, and it's... very chill. Very, very chill. This is not -- not upon NOT -- the kind of thing where you walk into a mall & some person with a Muppet-level fake smile says a bunch of clichéd BS while trying to upsell you some overpriced piece that they swear you can afford on their secretly 30% APR credit card. Nope. Gold'n Treasures is run on *relationships.* This is the most delightful & delightfully human jewelry-buying experience you will ever have. This is like... you walk in. Todd, who clearly loves people (but in a laid-back way that's still comfortable for introverts -- will vouch!), says hello, offers you your choice of beverage, and welcomes you to his back room studio, where he has not one, but several, towers of trays of example rings. And whooo-boy, he's got EVERYTHING. You want classic? Got it. Modern? Got it. Looks like an antique? Yup. Looks like a Calder sculpture? Uh-huh. Simple? Absolutely. Batshit crazy giant grandma rings that take up half your finger? In spades! You weren't looking for diamonds? He's got a whole array of Sharpies for you to recolor the example rings to your liking. And Todd is *not* in a hurry. "Play!" he says. "Have fun!" he encourages. Oh, you brought your toddler with you? She gets a beverage & is also welcome to play with the example rings. This place is magic. I spent a semi-forever going through example rings, & had selected about a dozen candidates... and Todd sent me home with homework! He gave me a URL & said, look through these, let me know what jumps out at you. I clicked & clicked & clicked, & emailed Todd with at least a half-dozen additional candidates. He said he'd order those models, and we set another appointment time. But here's the best & most amazing part: This whole time, I was more-or-less looking for a ring that I liked well enough that my partner also liked. We have *radically* different tastes, and I have a long history of pathological people-pleasing; I guess, on some unconscious level, I felt like the tastes & opinions of the person purchasing the ring were more important than the tastes & opinions of the person who was actually going to wear the ring. I liked something about each of the rings I'd identified for Todd, and also they were all compromise designs. Somehow -- and reader, truly I have no idea how, other than perhaps by being a second- or third-generation jeweler -- Todd sorted through a pile of gold, diamonds, & red herrings to find EXACTLY the right-for-me ring. We're sitting in that bright, sunny showroom, drinking coffee & champagne (respectively), and what we think we're doing is coming to see 18-someodd model rings & color them all in and deliberate all day. Todd says casually, "Oh hey, we just got some new rings in -- I want to show you something." And he comes back with The Ring. It's so absolutely perfect that I don't even bother to contain my enthusiasm. Todd hands me the Sharpies. I doctor up the model. Having now seen this thing, I am done with compromising. And just like that, Todd gets on his computer & finds the right kind of stone in the right color in the right size for my setting, and somehow manages to bring it all in under the $number my partner had quoted for a budget. (And then we bought some wedding bands.) This, finally, is Story #2. There are two ways to run a jewelry business: one is where you take every customer for as much as you can get (because you've got high overhead & you know like 1/3 of them are going to default on those credit cards), and the other is the relationship model -- where you get to know people, and where they keep coming back to you (and bringing their friends & family) because you're just that awesome. Case in point: My family's been buying jewelry from Todd for 35 years, & I didn't live anywhere near the Twin Cities when all of this was happening. There's still nowhere else I would have gone to look for a ring, & nowhere else I would have found *this* ring. And yes, I'll be back. :)

They have a wonderful selection of jewelry over a vey wide price range. I can always find something…read moreperfect. Their service is excellent with patient and knowledgeable assistance. And they are fun to interact with to boot. :). Everything is perfectly and beautifully wrapped as well.

The owner and staff are wonderful - kind, patient and knowledgeable. Amanda spent a great deal of…read moretime and research helping me select a graduation gift for my granddaughter then the owner Tamara gift wrapped it beautifully for me. They have been my go-to jeweler for years, reliable and trustworthy. A St. Paul "Landmark"!

Raza is very skilled and honest!…read more I took my watch for repair to the 3 other jewelry/watch stores in the mall and no one was able to fix it, one refused to take on the job as it was risky, one said they don't do repairs and last one did not want to fix it because I did not buy it from them and then I found Raza as I was walking by the food court. He looked at it and said that he can get it done within 20-30 minutes and shared the cost upfront which surprisingly was very reasonable compared to what I thought it would cost. And long behold, he sure did fix it within 30 minutes. He shared pics of the work performed also, again skilled and honest! I will definitely be recommending people to him as he just does not do jewelry and watch repairs but also sells some pretty nice jewelry and watches. Looks like his shop can get real busy but it is definitely worth the wait.

I'm so glad I found Raza Jewelers, my new go to for watch batteries and miscellaneous jewelry…read morerepairs. I'd been going out of my way to WBL to a franchise I will not name, so finding a closer alternative to me and being able to support a small business owner is a huge win. This place is a kiosk right across from the food court. I came in for a new watch battery and was greeted right away by the friendliest guy working in the mall that day. It took only about 10 minutes. They've got some good stuff in the cases to check out, so it could be dangerous to linger, you might end up coming home with some new pieces. The service was super fast, ultra friendly, and the cost was reasonable, along with a one year warranty on the battery. Can't beat that.

Outstanding customer service!! My wife and I bought our wedding rings there in 2005. We currently…read morelive in the Atlanta GA area and only get back to the Twin Cities periodically. My fingers have gotten bigger over time and it was getting harder to get my ring on and off my now fat finger (lol). I happen to be in the area for a family event and stopped in with my ring. they greeted me promptly, sized my finger and said it would be ready next day to my surprise. I ended up not having time to pick it up before my flight back to Atlanta. They said no problem and overnighted it resized and polished like new.. I asked what the charge would be and guess what.. Yup! $0.00 Fantastic service from my favorite jewelry store! As far as I am concerned it is the only place to get jewelry! Loyal customer for life!!

I took in a bracelet for repair and sales person was dismissive, said it probably couldn't be fixed…read moreand it would be $175-$200 if they could fix it. I took the bracelet to Gerber Jewelry in St Paul who fixed it for $35. Don't think that Moeller wants small repairs so inflated the cost and did it with an arrogant attitude.

Stopped in to get a gift for my wife's birthday. Carver was super helpful. Showed me a ton of…read moreoptions and we found a classic ring. He talked me through different options for customizing. We made it perfect. Carver listened and made terrific suggestions. It is perfect! We will be back!

Main points: poor customer service and overpriced. I had a…read moredecent experience with purchasing, though the natural diamonds were mislabeled at first, and they had to double-check all the numbers. Unfortunately, the engagement and marriage did not work out. While this is not Arthur's problem, I would have hoped that, as a family-owned business, they would show some compassion after making an astronomical profit off me with the HUGE markup I paid. I paid almost $38,000 for my wedding set, which I had worn for less than a month, and they weren't even willing to buy it back at a lesser price or help me in any way. My salesperson checked with the owner, and he didn't even offer a conversation; he just said "no" flat-out. Very disheartening customer service.