I had an awesome experience here just walking in off the street. I had just purchased a new Citizen watch and it was too tight - Sarah immediately made me feel at home and took my new watch in the back to add a link back in for me. Mind you, this jeweler does not even offer Citizen watches. They didn't make me feel "less than", and they were extremely friendly and helpful. Sarah even let me try on a $5,000 Breitling while I waiting for my watch to be adjusted. The icing on the cake was when I asked how much I owed them, and she refused payment and said it was on the house. Incredible service, and I will be going to R.F Moeller once a Breitling is finally within the realm of possibility for me :) read more

i've had excellent experiences here! obviously everything is BEAUTIFUL and the staff is extremely knowledgeable. i brought in a ring for a gem ID and repair as well as another ring for repair. my heirlooms were in fantastic hands quite pricey, but that is to be expected considering their quality and expertise. AND you get a ring pop on the way out (in case you didn't find one already)!!! read more

A Truly Unforgettable Experience - Thank You, Will and RF Moeller! I can't say enough good things about my experience at RF Moeller Jewelers, especially thanks to Will, who went above and beyond to help me surprise my wife with a stunning Rolex for our 25th wedding anniversary. Will treated the occasion with the care and excitement it deserved. He helped me order the perfect watch, and collaborated with me to pull off a surprise that left my wife absolutely speechless. He genuinely cared about making the moment special. If you're looking for a trusted jeweler who takes the time to understand your story--and a salesperson who genuinely wants to make your special moment unforgettable--go to RF Moeller and ask for Will. You'll be glad you did. Thank you again, Will, for helping make our 25th anniversary one we'll never forget! read more

RF Moeller Jeweler - Jewelry Near Me - Saint Paul, Minnesota

I took in a bracelet for repair and sales person was dismissive, said it probably couldn't be fixed and it would be $175-$200 if they could fix it. I took the bracelet to Gerber Jewelry in St Paul who fixed it for $35. Don't think that Moeller wants small repairs so inflated the cost and did it with an arrogant attitude. read more

Wonderful very helpful staff here. I always go here to get my watch repaired. My most recent visit Taylor was very helpful and answered any question I had. read more

Always top-notch service! Chad and his team are the best! Consistently friendly and helpful in finding what we're looking (and sometimes what we didn't realize we needed)! Very knowledgeable and professional. This is definitely our jewelry store, and Chad is without question our jeweler! read more

Great Customer service, Cannot comment The repair only Tissot, but will comment later! read more

Chad couldn't have been more helpful, responsive and knowledgeable. I am a new customer to RF Moeller and will certainly be back based on my recent experiences. Highly recommend! read more

I wanted to surprise my husband with a new watch for our 10th anniversary, however, I had know idea what I wanted to get him. Due to Covid, I couldn't browse stores until I found something - I had to rely on pics which can sometimes be deceiving. The staff at R.F Moeller were great to work with. I had several phone, text and e-mail conversations with Rachel. She was extremely responsive and knowledgeable. When I thought I settled on a watch I liked I scheduled an appointment to come into the store. Unfortunately Rachel was out due to an injury, but Nancy took over and helped me find the perfect watch for my husband. He absolutely loved it. Because he's a big guy, we had to go back and get extra links for his watch, which Nancy delivered to our home within a few days. My husband actually bought me a new ring for our anniversary (from a different jewler) but the ring didn't fit in my wedding jacket. We scheduled an appointment and took it in to R.F. Moeller. Both Nancy & Rachel were at the store and we had a wonderful time talking with them. I told them what we were trying to achieve with my ring and they created a stunning piece by opening up the top the jacket to accommodate the new ring and soldering the jacket and ring together. I also wanted to do something with my original wedding diamond, which they suggested I turn into a necklace. It turned out beautiful. My husband and I highly recommend them and will be working with them again in the future! read more

RF Moeller Jeweler - Jewelry Near Me - Saint Paul, Minnesota

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I took a watch in that needed a couple links removed from the band and a good cleaning. I left it overnight. When I came back the next day Matt had my watch all cleaned, looking beautiful for me. When I inquired how much I owed, he said no charge! What wonderful customer service! Also this was my first ever visit to this store! I highly recommend them. read more

I needed my necklace repaired. Sterling service from Matt, at no charge. I didn't even mention that I had purchased the necklace there.

My husband and I wholeheartedly recommend Matt at RF Moeller Highland Park. He has helped us with repairs and purchases with professionalism and patience! My husband just upgraded my engagement ring and we are very pleased with the result. Jewelry is a significant purchase and everyone deserves to feel completely comfortable with the process. Matt makes sure we do. read more

Outstanding customer service!! My wife and I bought our wedding rings there in 2005. We currently live in the Atlanta GA area and only get back to the Twin Cities periodically. My fingers have gotten bigger over time and it was getting harder to get my ring on and off my now fat finger (lol). I happen to be in the area for a family event and stopped in with my ring. they greeted me promptly, sized my finger and said it would be ready next day to my surprise. I ended up not having time to pick it up before my flight back to Atlanta. They said no problem and overnighted it resized and polished like new.. I asked what the charge would be and guess what.. Yup! $0.00 Fantastic service from my favorite jewelry store! As far as I am concerned it is the only place to get jewelry! Loyal customer for life!! read more

I recently had several pieces of jewelry serviced by Moeller Jewelers. I had Mikimoto pearls restrung along with a onyx and gold bracelet. Moeller's did a great job and we're fairly priced. I also had my Rolex gold and diamond watch serviced. Corey was communicating with me through the entire process. He even asked the watch expert to explain things to me. I couldn't have asked for more! Corey was professional and engaged. I literally felt like I was his #1 customer!!! I have dealt with jewelers before and Moeller's service and was exemplary!!! read more

They took the best care of me and the turn around time was about half of the expected time when I got my piece back I was very impressed with the craftsmanship and attention to detail I've only had a similar experience with a boutique custom jeweler these guys are the best of the best read more

I was very nervous giving R. F. Moeller my 20-year-old Swiss Army watch. But, they promised me they could fix it, and make it tell perfect time again. I had my doubts. They proved me wrong. Thank God! As a teacher, I give this jewelry store an A+. read more

This place is quite unwelcoming. Everyone working there is so stuck up. They look suspicious of people coming in to just take a look at their jewelry. The service is not only customer unfriendly, but not so attentive to their customers either. read more

Great service! I came in looking for a specific piece of jewelry and Matt helped me find what I was looking for and answered my questions thoroughly. Great customer service and selection available at the store, I will return in the future. read more

I went in to buy a watch band. And a while later I had my watch band. And a new wallet which is very nice. And a new watch. And a diamond ring. I worked with Rachel who was terrific read more

Utterly terrible, rotten experience. I brought a chain ID ring in for sizing and they agreed that they could make the partial link on each side of the ID plate smaller. When I got the ring back, the goldsmith had only done one side, so the ring was asymmetric. They did offer to "make it right" if I brought it back in, which I did. (I should mention that this was a brand new ring when I brought it in, but when I picked it up the plate was scuffed/scratched from it being in the workshop; they did not even bother to buff it out.) After I picked the ring up for the second time, I inspected it at home. They had done nothing. Zero. Nada. Same ring--no change. No explanation from the goldsmith or anyone else. I also should mention that before I left I told one of the women that I have an anniversary coming up and I was interested in looking at some gold earrings. Truly, she could not have been more disinterested, cold or unfriendly when showing me earrings. It was truly amazing to feel that she could not have cared less whether I bought anything. I still don't know what to make of this whole experience. I can only think that since I was "only" coming in with a sterling silver ring for a sizing that I was immediately marked as someone that they don't give a crap about. But I really don't know. read more

I reached out to the business ahead of time to schedule an appointment to look into Diamonds and Settings for an engagement ring. I worked with Matt Mulcahy, who helped to answer all of my questions and create a budget estimate that he could work with ahead of time to make our visit as easy as possible. Once we arrived at the store, he walked us through some diamond options that fit our specifications, while staying within our budget. He also used a couple different diamonds to show us the options that we had, based on which of the 4 C's we prioritized. He also helped to show us categories he believed we should focus on that would deliver the best result and value. Lastly, he helped to walk us through some settings, and the custom options that were available to us. Every step of the process was personable, helpful, and transparent, and we can't wait to see the final product! read more

I stopped in to look at engagement rings for my girlfriend. The associate Gene is absolutely wonderful! Gene will make sure to find the perfect item that you are looking for. It has been a long time since I have experienced someone who is genuine, selfless, and willing to spend any amount of time to make sure you are taken care of. Highly recommend! read more

After such a great experience with finding the perfect setting for my engagement ring, I was a little disappointed with how looking for a wedding band went with R.F. Moeller. We were given a rough price estimate on a band from the same line as my engagement ring setting in yellow gold. After a month and a half the band came in white gold. When we expressed that we'd like to see it in yellow gold before making a purchase we were told that they could arrange that or even have it made if necessary. Another month or so went by and it came in yellow gold and considerably higher that than the original estimate we were given. Our salesman assured us there were options to make the band less expensive in design. After 4+ months of back and forth and periods of being forgotten about I was eventually told that that the options after all wouldn't make the ring any less expensive. As I'm sure it traditionally goes, my husband's wedding band shopping experience was nearly effortless in comparison to mine. He found a ring that he liked in the case at R.F. Moeller. It came within 2 weeks. He had it re-sized and ready for pick up within a few days after that. read more

Never disappointed when going in to RF Moeller- St. Paul to find new jewelry for my wife! Nancy is the most helpful, friendly, outgoing, and knowledgeable person there. Always walk out with a smile! Thank you! read more

I don't think you should trust me entirely on this review since I do not frequent jewelry stores. My buddy, his 15 month old daughter, and I went in here to get his and his wife's wedding rings cleaned. The staff was very professional and friendly. They were teasing his daughter with diamond studs and playing with her. We came to pick up the rings and they didn't charge my friend. He did buy them there but was still expecting to pay. read more

I went in knowing exactly what i wanted and had an idea of how much i was going to/wanted to spend (claddagh ring with a diamond/emerald in place of the heart). Matt (coincidentally) was my salesperson. Listened to me for about 3 seconds before realizing i wasn't screwing around and pulled up their manufacturer website to show me what they had available. He ended up ordering the two that i liked best and had both ordered in, fast forward ~1 week. Me and the soon-to-be's best friend go in to look and decide on one, reasonable price for a white gold claddagh. Their jeweler cuts the heart out and places a CZ in place due to an impending trip abroad and not wanting to carry around a brand new white gold ring with a big stone. If the ring were the only factor in her saying "yes" i think it would have worked out perfectly. I love the customization and the ring. Matt was helpful but nothing too special, considering the circumstances I'm sure he loved me as a customer. read more

I came looking for help with multiple ring settings and resizing. Patrick was knowledgeable, patient, and helped me with all of my questions. I had two rings enlarged. I had a diamond from a family wedding ring removed and reset in another updated ring. I had a semi-precious topaz placed then in the family wedding ring. Patrick was willing to see if they could polish a stone in another antique ring and kept me up to date with all of the progress. I was especially pleased that they were able to save the inside engraving on my wedding ring when it was resized. I had all of this work done for under $600 and was thrilled with the service from beginning to end. read more

After shopping at two other local jewelers (Knox and Hudson) I walked in to RF Moeller simply to check them out. What ended up happening however, was that I was treated by Jim & Chad as if I was one of their friends from years ago in college. They were that genuine, accommodating, professional and fantastic. What I most appreciated was that I never felt as if they were simply trying to make a sale. Instead, they took the time to listen to me and what I was looking for, and responded accordingly. When I told them I had been through the "4 C's" presentation at a few other places, they acknowledged that, and breezed through it, pointing out only a few differences. When I told them my price range for a diamond, they actually listened, and at my next appointment, they had three good choices, all well within my budget. I was looking for a specific ring design, and they stated they could have it ordered within 4-6 weeks. They got the ring in within 2 weeks. Just a completely outstanding experience. From start to finish. I could not recommend a better location or better people to work with. read more

Awesome service! Carrie was very thorough and patient with her explanations to answer my questions.

Recently purchased a watch from R.F. Moeller and had a wonderful experience. Bob and his team are extremely knowledgeable, courteous and professional. Will purchase with them in the future, highly recommended. read more

I stopped in to browse wedding rings to replace the one I lost (in reality, I hid it and now cannot find it) and was essentially completely ignored by the sales staff. No "hello", no "thank you, come again". Nothing. That alone convinced me not to spend several thousand dollars with them. I wanted to spend this money locally and will do so only with a store that displays basic common courtesy to potential customers. read more

RF Moeller is the most legit jeweler that I have found in the Minneapolis and St. Paul area! The policy to exchange and upgrade while never losing original value is not seen at any other jeweler that I have ever experienced. Their staff is polite and absolutely NO PRESSURE. You tell them what you want and they act upon that. I just sent them my wedding band to have it cleaned, buffed and engraved and they did it all for FREE! Chad Cramer is a wonderful sales person there and highly recommended! Go no where else if your shopping for jewelry! read more

Decided to shop to get something special for my lovely wife for our 25 year anniversary. I stopped at 3 businesses before going into Moeller on Ford Parkway. I was greeted a smile, asked what I was looking for. Facility was spotless, employees all courteous and never once did I feel pressured or oversold!! The quality of everything I looked at was wonderful and many breathtaking! I would go back in a heartbeat! Great place and Nancy was a treat to deal with! read more

I visited the St. Paul store on Ford Parkway and was greeted by a very friendly staff person (Tom), who was eager to help, but not pushy in any way. I was casually looking for a new automatic men's watch. Tom gave me a tour of their collection, which is covers 4-5 brands, mainly Rolex and their sister company Tudor, Tag, Shinola and Raymond Weil. The watch styles were fairly standard, so it didn't appear they are going after a younger audience (other than Shinola). I was looking for a skeleton dial, which they had none. Tom allowed me to test out several watches, and gave me some interesting history on Rolex. I wasn't ready to drop $5-10k on a watch, so continued on my day. Great service, I just wish they had a wider selection. read more

Every time I walk into the store I'm greeted with a friendly smile. Chad and Lindsay, are so knowledgeable and consummate professionals. No matter what I'm looking for they have so many options to fit my budget without compromising quality. Highly recommend R.F and Chad Cramer and Lindsay Auger! read more

I have had a great experience at R.F. Moeller in Highland Park. I've been working with Michael W. on finding the perfect wedding bands for myself and my fiance. He even was able to find the best ring within a price range I was comfortable spending while on a wedding budget! Michael also helped my fiance find the perfect engagement ring! It's been such a pleasant experience and everyone has been very helpful! I will definitely be back! Thanks! read more

Working with Nancy was an amazing experience. She helped guide us every step of the way and understood exactly what we were looking for.

Can't say enough good things about this place. We purchased our wedding rings here over 10 years ago after exploring some other places as well. For the past 10 years they have been great in taking care of us and making sure our rings always look perfect with free cleanings and minor repairs. For the last service we dropped of our rings for some service work and Mr Moeller himself delivered the rings to my work to save me the time of driving in during rush hour. Where else can you find that kind of service?? read more

Carrie helped me get what I wanted, answered all my questions and was not pushy in the least. I bought a ring for my wife, and not being a jewelry guy, I know nothing. That was no problem for them or her. I recommend this store 100%. read more

This review is long overdue, as my experience with Moeller Jeweler took place some years ago. I took a valuable piece of estate jewelry--a 2.5 carat diamond and platinum ring from the 1920s--in to Moeller for prong repair. It seemed like a high-class place--and I could see they had several pieces of estate jewelry in their case--so I assumed they could handle a simple prong repair. Unfortunately, this was a huge mistake. When I picked up the ring, I was horrified by what I saw. My beautiful ring was unrecognizable. The prongs had been made larger, and there were globs of white gold evident on the crown of this platinum ring. Some of the many small diamonds that were set into the platinum crown were now actually embedded in white gold. And even worse, the overall shape of the setting was different. The sides had formerly fanned out from the band as they approached the large center diamond, but now they were compressed inward! Mind you, I didn't authorize any work other than fixing the prongs. I expressed my great displeasure at the time, and the repair person was brought out to speak to me. He actually apologized for the poor work he had done. I was in shock, and told them I would be in touch the next day to discuss where to go from here. The next day, I met with the manager, Bob Moeller, who offered to give me a new setting for my diamond. Of course it couldn't make up for the loss of my ring--one that had huge sentimental value because it had belonged to my great aunt, after whom I was named. However, I knew I couldn't even bear to look at the ring without feeling sick about it, so I agreed. I told him I would be in the following week to choose another setting. When I returned the following week, he was not available. In fact, he was never available, nor did he return my many phone calls. I also wrote a letter and got no response. I had small children at the time, and unfortunately did not have the time and energy to pursue legal action on the matter. I regret I missed this opportunity. I put the ring away because I couldn't bear to see it and be reminded of my loss of this beautiful family heirloom. A few years later, on a whim when I had a little time, I called Moeller Jeweler, and spoke to someone who identified himself as the manager, and who told me Bob Moeller was no longer with the company. I told him my tale. I didn't really expect any action, but I did hope that perhaps they might just try to make a gesture on my behalf. The man I spoke to seemed genuinely concerned about my story, and told me he would love to be given the opportunity to make things right and provide a new setting for my diamond. He told me he was heading out of town the next day, but would call me the next week when he returned. He didn't call me, so I called him. Just like my earlier experience with his predecessor, he never returned my calls, nor was he ever available when I stopped in. At that point, I knew I'd never get satisfaction from Moeller. Just now, I took my damaged ring to a highly reputable jeweler in Bloomington for repair. The damaged crown was irreparable and had to be removed because of all the white gold gobbed onto the platinum. We could only salvage the band, but this repair person did a spectacular job of joining the old band with some of the detailing and diamonds to a new crown. We moved the large old diamond to a new setting. I am finally able to wear my rings again. Please: D not take a valuable piece to Moeller for repair. Not only do you run the risk that the piece may be irreparably damaged, but if there is a problem, do not expect them to honor their own promises to make things right. It's incomprehensible to me that these people are still in business the way they operate. read more