I cannot recommend White Bear Lake Jewelers enough, especially their master jeweler, Ben. I wanted…read moreto upgrade my center stone, but because my ring has a unique two-sided tension mount, multiple other jewelers told me it was impossible without destroying the ring. Ben was the only one who found a way. He removed the original tension setting entirely to create a blank canvas, then molded and recreated a brand-new tension setting from scratch specifically designed for my new stone. He managed to do this while keeping the rest of my original ring exactly the same. The result is so seamless that it doesn't look like a modification; it looks like the ring was originally designed this way from day one. Because my ring is over 20 years old with numerous side diamonds, Ben performed a full inspection and caught several issues I hadn't noticed. He secured loose stones and corrected a faulty previous repair, fine-tuning the piece until it was objectively a brand-new ring. Ben was also a great partner in sourcing my diamond. I was very particular about the specific grading specs I wanted, which made it challenging to stay within my budget. He navigated the search and found the perfect stone. If you have a complex vision or a sentimental piece that needs expert care, go see Ben. He exceeded all my expectations.

What an amazing shop! I came in due to a loose stone on my ring. They were so prompt, kind, and…read moretalented. Their goldsmith is top tier. Thank you so much. What a great experience. I will continue to come here.

Alexander's jewelers used to be my grandfather, Alex Kowalczuk's watch and jewelry shop. Our family…read moremoved into the area Started by my great grandfather, (Alex's father), who came from Poland. Built by hand, an old all-Red brick house about 5 blocks away was passed down and lived in later, by his grand daughter, great grandchild, and lastly by a great grandson who also inherited the jewelry shop. I remember peeking around the watch desk in the shop as a small child, peering at all the fine tools and shiney watches ready to be fixed by my grandpas hands and magnifier dressed eye. All looking from above at the raised tool desk in the back corner. I remember too, when he passed, finding all sorts of "treasures" in the tiny drawers of a desk we were never allowed to touch. It was like finding doors to the secret garden. I remember my grandmother finding an index box with unclaimed watches or jewelry and the family names still attached. With these names In hand, she sought out each and every surviving member of those names that she could, and returned the families item. She found much joy in the laughter, surprise, sometimes tears, sharing the stories and reliving old memories with each return. I hold onto a child's memory in those neighborhoods of all the Italian and Polish immigrant families, and hold dear all the photos of the family members married at St Casimir's. I was the last in our family line, to go to school and grow within that church. I will never forget our Girl Scout troop meetings in the school basement or the fall festivals, turkey bingo in the old hall with the bar in the corner or the quick bagging of paczki donuts with all the old ladies before church got out. Though Alexander's jewelers is now a part of the neighborhoods history, so too the neighborhood changed. No more real Deli sub shop, real Italian pizza joints or the fun we had at the big ceramics shop. But I still hear Yarussos is still there! Someday we will make it back. Last year brought my brother to see the old family brick house, we left before he was born, and shared our family history of the neighborhood. He never knew what roots we had there. I hope some of that history in stories will continue to go on. To all my childhood friends: The Domiers, Hanes, Parbellas, Florins, Yarussos, Morelli's and the ones I've forgotten, hope you are well.

When I was a young adult I wanted to splurge on a Movado watch. The salesperson behind the counter…read morewould not show me the watch saying, do you know how much that watch is? That was my first experience trying to purchase jewelry more than a couple hundred dollars, and a memory that replays in my mind each time I walk into a jewelry store. Fast forward to 15-20 years later... I look forward to walking into the Woodbury Helzberg to get my ring cleaned every 6 months. I've never felt less than an average customer in their store. Even if I walk in looking like a huge mess and their having an event in their store, I'm still met with such warm welcomes and smiles and happiness to help me. Although customer service isn't EVERYTHING, their pieces are amazing too. Which by the way, they sell designer handbags now!

I placed an online order in December before Christmas. I was called that same day by this…read morelocations store to tell me that the product I bought was out of stock. I asked if they could just cancel the order. The staff person said that they would do a refund for the full amount. I did not get the shipping fees returned. There was nothing shipped to me: it was out of stock. After multiple calls to the location and to the main customer service phone number (who said they would send me an email with their contact info, which I never received), this is still not resolved. It's not about the money, it's the principle: nothing was mailed to me, so I should not be responsible for paying a shipping fee. I have gotten many things from Helzberg over the years totaling thousands of dollars, but with their lack of integrity for a repeat customer... It actually disappoints me that I have experienced this and will likely never shop there again nor recommend them to others.

We have always trusted Todd with our jewelry business. We have also referred many friends and…read morefamily to them as well. All had a positive experience and ended up purchasing their engagement rings from Gold'n Treasures. Even with Todd gone, we will continue to who do our business there. Because all the staff have become like family to us.

This review contains two stories: One of them is about jewelry, and the other is about *my*…read morejewelry. Shall we start with my jewelry? Yes, let's do that. My engagement ring has been perched on my hand ~24/7 for the last ~3 years, and OH MY GOD I LOVE IT. I just bloody well love it. This ring is the best insurance my partner ever bought -- even when I am ready to run (not walk!) back to singledom, I think, "But I can't get divorced; I have this absolutely perfect ring pair." (I mean, I'm sure people still wear their wedding+engagement rings after getting unmarried, but it seems like maybe that would be weird?) Todd has a whole process for helping people find an engagement ring, and it's... very chill. Very, very chill. This is not -- not upon NOT -- the kind of thing where you walk into a mall & some person with a Muppet-level fake smile says a bunch of clichéd BS while trying to upsell you some overpriced piece that they swear you can afford on their secretly 30% APR credit card. Nope. Gold'n Treasures is run on *relationships.* This is the most delightful & delightfully human jewelry-buying experience you will ever have. This is like... you walk in. Todd, who clearly loves people (but in a laid-back way that's still comfortable for introverts -- will vouch!), says hello, offers you your choice of beverage, and welcomes you to his back room studio, where he has not one, but several, towers of trays of example rings. And whooo-boy, he's got EVERYTHING. You want classic? Got it. Modern? Got it. Looks like an antique? Yup. Looks like a Calder sculpture? Uh-huh. Simple? Absolutely. Batshit crazy giant grandma rings that take up half your finger? In spades! You weren't looking for diamonds? He's got a whole array of Sharpies for you to recolor the example rings to your liking. And Todd is *not* in a hurry. "Play!" he says. "Have fun!" he encourages. Oh, you brought your toddler with you? She gets a beverage & is also welcome to play with the example rings. This place is magic. I spent a semi-forever going through example rings, & had selected about a dozen candidates... and Todd sent me home with homework! He gave me a URL & said, look through these, let me know what jumps out at you. I clicked & clicked & clicked, & emailed Todd with at least a half-dozen additional candidates. He said he'd order those models, and we set another appointment time. But here's the best & most amazing part: This whole time, I was more-or-less looking for a ring that I liked well enough that my partner also liked. We have *radically* different tastes, and I have a long history of pathological people-pleasing; I guess, on some unconscious level, I felt like the tastes & opinions of the person purchasing the ring were more important than the tastes & opinions of the person who was actually going to wear the ring. I liked something about each of the rings I'd identified for Todd, and also they were all compromise designs. Somehow -- and reader, truly I have no idea how, other than perhaps by being a second- or third-generation jeweler -- Todd sorted through a pile of gold, diamonds, & red herrings to find EXACTLY the right-for-me ring. We're sitting in that bright, sunny showroom, drinking coffee & champagne (respectively), and what we think we're doing is coming to see 18-someodd model rings & color them all in and deliberate all day. Todd says casually, "Oh hey, we just got some new rings in -- I want to show you something." And he comes back with The Ring. It's so absolutely perfect that I don't even bother to contain my enthusiasm. Todd hands me the Sharpies. I doctor up the model. Having now seen this thing, I am done with compromising. And just like that, Todd gets on his computer & finds the right kind of stone in the right color in the right size for my setting, and somehow manages to bring it all in under the $number my partner had quoted for a budget. (And then we bought some wedding bands.) This, finally, is Story #2. There are two ways to run a jewelry business: one is where you take every customer for as much as you can get (because you've got high overhead & you know like 1/3 of them are going to default on those credit cards), and the other is the relationship model -- where you get to know people, and where they keep coming back to you (and bringing their friends & family) because you're just that awesome. Case in point: My family's been buying jewelry from Todd for 35 years, & I didn't live anywhere near the Twin Cities when all of this was happening. There's still nowhere else I would have gone to look for a ring, & nowhere else I would have found *this* ring. And yes, I'll be back. :)

Very professional. Not intimidating at all. We got more than one estimate and Grove gave us by…read morefar the best offer for our gold, silver and coins.

The owner made sure I felt comfortable and informed on my purchase. I never felt rushed or…read morepressured in making my decisions on what coins to buy. I would recommend Grove Coin to my friends and family. Thanks for the great experience. Jim J

Very friendly, helpful staff. Always willing to help out, answer questions, and show watches and…read morejewelry, with no pressure.

JBH used to be the best watch dealer in the Twin Cities. They were acquired in 2021 and lost a lot…read moreof what made them special, such as a robust used & vintage watch section, their own Youtube channel about watches, and the historic flare of the old downtown location. They still have very friendly & knowledgeable staff that let's you browse and try on and are one of the only authorized Omega dealers in town, but have otherwise become more like "Watches of Switzerland".

I had an awesome experience here just walking in off the street. I had just purchased a new Citizen…read morewatch and it was too tight - Sarah immediately made me feel at home and took my new watch in the back to add a link back in for me. Mind you, this jeweler does not even offer Citizen watches. They didn't make me feel "less than", and they were extremely friendly and helpful. Sarah even let me try on a $5,000 Breitling while I waiting for my watch to be adjusted. The icing on the cake was when I asked how much I owed them, and she refused payment and said it was on the house. Incredible service, and I will be going to R.F Moeller once a Breitling is finally within the realm of possibility for me :)

i've had excellent experiences here! obviously everything is BEAUTIFUL and the staff is extremely…read moreknowledgeable. i brought in a ring for a gem ID and repair as well as another ring for repair. my heirlooms were in fantastic hands quite pricey, but that is to be expected considering their quality and expertise. AND you get a ring pop on the way out (in case you didn't find one already)!!!

You are more than welcome to check my profile, I don't give very many "1," star reviews for many…read morebusinesses as I try to give all companies as many chances as possible. After 3 repeated attempts at trying to contact this company for a refund over the span of 2-3 weeks on three defective clasps they sent me, all my email contacts went unanswered as well as my RMA submission for the return. Won't be giving this company another dime of my money. Will gladly pay more money for a similar product to support other companies that offer better after purchase support.

Bad company. I am a new watch enthusiast, buying and restoring vintage watches, so I buy a lot of…read morecrystals, pins and other materials , but I return many of them because they don't fit. It's just faster and cheaper to buy different sizes at one's than try them one by one, and sometimes it's hard to determine the right size , especially if the original part is missing. All items are returned in the same condition (Esslinger doesn't accept used), I pay return shipping, however, they just told me they will no longer accept returns due to excessive returns. Their returns policy doesn't say that the number of returns is limited, so they just made it up. I will not buy from this company again, there are many other sellers.

A critical part broke on the metal frame of my glasses. I wasn't ready for new glasses and I had to…read moreget them fixed before leaving town. My eye ware provider couldn't help so I checked local jewelry stores. Most local jewelry stores couldn't help. One wanted $75 for this "rush job". Joel B Sherburne Jewelery was fantastic. They realized my situation and understood that I need my glasses. I dropped them off for a few hours and they charged me $30 - much less than a new pair of glasses. The repair was excellent and the service was top notch!!! It's hard to find quality service but they exceeded my expectations.

I am NORMALLY the type of person that likes to Promote Small Businesses, HOWEVER, I think I have to…read morePASS on supporting THIS business!!! I went in for a VERY easy clasp fix on a Pearl Necklace. I was treated VERY RUDELY by an older gentleman (Not Joel, the Owner) but an employee. I LOVED giving White Bear Jewelers MY BUSINESS ( Again promoting "Small Business") BUT I think I would PREFER A CHAIN JEWELER over this business WHICH, SPEAKS A LOT!!!