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    9999 Gold Jewelry

    3.7 (9 reviews)
    Closed 11:00 am - 5:00 pm
    Updated 3 months ago

    9999 Gold Jewelry Photos

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    IG Conversation Pt. 2
    Reis H.

    I'm honestly really bummed to be writing this because I was really excited about purchasing from 9999 Gold Jewelry. I've read amazing reviews online & even though I saw a few mentioning the lack of customer service, I figured that they must have been from rude, out of touch customers. Unfortunately, I was wrong and the customer service here is in need of some serious work. I have posted screenshots of our entire conversation to this review as well for transparency. I will preface this by saying that I'm not one to even write reviews, but when the experience is this bad, I felt that it was important for others to know how customers are treated here. I can only hope that 9999 Gold Jewelry can learn from this and improve or hire someone who is experienced to run the customer facing side of their business. I reached out to 9999GJ through their IG. I inquired about a price for a cuban bracelet in 8mm, 8 in long. I had initially thought I wanted a 10mm, but was able to try on bracelets at a local store in my area and decided the 8mm/8in would be perfect. Within one day, I received a response with the estimated weight for the 10mm (90 gr) and 8mm (75 gr). I followed up with my preference for the 8mm, asked for a price, and within two hours I received a price of $6500 for a 75 gram 24k 8mm cuban in 8 inch length. Now I get that this is a custom, hand-made piece of jewelry, but a 40% making charge is unheard of and definitely caught me by surprise. I thanked them for the quote and was curious to know if there was any room in that 40% markup to negotiate. I received a response back within 12 hours stating "Sorry no that's the best price. Thank you". So far, everything has been great and nothing seems out of the ordinary, right? I was completely ok with their price too, I didn't get combative, aggressive, or respond rudely. I understand that businesses are free to set their own prices and if it doesn't work for me, I can decide not to move forward and I would absolutely take no offense...BUT, that wasn't where 9999GJ wanted things to end. They followed up with "Not sure how you did your math or where you got 40% markup from" Woah, woah...Hold on. A "professional" jewelry salesperson doesn't know how I did the math here? As a former jeweler, I want to share how gold jewelry prices are calculated all around the world. There is a formula that breaks down to: Desired karat weight*spot price + Making Cost + Taxes (if applicable) = Final jewelry price. So as of writing this today 4/17/22, 75 grams of 24k gold @ $63.82/gr = $4783. With today's prices, the making charge comes up to about 36% percent or $1721 ($4783*.36) which brings you to a grand total of $6504. I respectfully shared this information with them and asked if they were open to work out a price. You would think that at this point they would take the opportunity to close the sale and say either "yes, we can work on a price" or "no, unfortunately there is no room for negotiation". Either way would have been totally fine! But instead, here's what they responded with a day later: "Who can buy gold at spot?" EVERY JEWELER ON THE PLANET! As a jewelry company, you open what are called wholesale accounts with large scale jewelry manufacturers and refineries. Wholesale accounts give you access to wholesale prices and sales tax exemption. I was able to get up to date prices from Maguire Refining in Minnesota (right next door to St. Paul) for 75 grams of 24k yellow gold casting grain. The grain is sold today for $99.26 per pennyweight (which is 1.55517 grams) so 75 grams = 48.2261 pennyweight*$99.26 = $4786! Mind you that it's already refined as grain at this price & it's ready to be cast with no extra labor needed to melt/refine the gold. I presented this to 9999GJ and shared that I am a huge fan of their work and again asked if they had the ability to meet at a markup that was more fair and land at a fair price for the both of us that I would love to work together. I also noted that if they don't have the ability to negotiate that it is totally ok. That was five days ago and I have been ignored since with no response received from them. Never was I combative or aggressive, I shared as much information as I could with them even when they showed their ignorance. Why was I being challenged by this company? From my experience, this company is only looking to rake in max dollar from unsuspecting customers who don't question anything and I can't recommend them to anyone until they become more transparent about their prices and fix their customer service shortcomings.

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    1 year ago

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    3 years ago

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    4 years ago

    Very easy to deal with online and thru eBay. Jewelry quality is very nice and detailed. Will do more business!!!

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    8 years ago

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    Gold'n Treasures

    Gold'n Treasures

    4.8
    (26 reviews)
    5.1 mi
    $$

    We have always trusted Todd with our jewelry business. We have also referred many friends and…read morefamily to them as well. All had a positive experience and ended up purchasing their engagement rings from Gold'n Treasures. Even with Todd gone, we will continue to who do our business there. Because all the staff have become like family to us.

    This review contains two stories: One of them is about jewelry, and the other is about *my*…read morejewelry. Shall we start with my jewelry? Yes, let's do that. My engagement ring has been perched on my hand ~24/7 for the last ~3 years, and OH MY GOD I LOVE IT. I just bloody well love it. This ring is the best insurance my partner ever bought -- even when I am ready to run (not walk!) back to singledom, I think, "But I can't get divorced; I have this absolutely perfect ring pair." (I mean, I'm sure people still wear their wedding+engagement rings after getting unmarried, but it seems like maybe that would be weird?) Todd has a whole process for helping people find an engagement ring, and it's... very chill. Very, very chill. This is not -- not upon NOT -- the kind of thing where you walk into a mall & some person with a Muppet-level fake smile says a bunch of clichéd BS while trying to upsell you some overpriced piece that they swear you can afford on their secretly 30% APR credit card. Nope. Gold'n Treasures is run on *relationships.* This is the most delightful & delightfully human jewelry-buying experience you will ever have. This is like... you walk in. Todd, who clearly loves people (but in a laid-back way that's still comfortable for introverts -- will vouch!), says hello, offers you your choice of beverage, and welcomes you to his back room studio, where he has not one, but several, towers of trays of example rings. And whooo-boy, he's got EVERYTHING. You want classic? Got it. Modern? Got it. Looks like an antique? Yup. Looks like a Calder sculpture? Uh-huh. Simple? Absolutely. Batshit crazy giant grandma rings that take up half your finger? In spades! You weren't looking for diamonds? He's got a whole array of Sharpies for you to recolor the example rings to your liking. And Todd is *not* in a hurry. "Play!" he says. "Have fun!" he encourages. Oh, you brought your toddler with you? She gets a beverage & is also welcome to play with the example rings. This place is magic. I spent a semi-forever going through example rings, & had selected about a dozen candidates... and Todd sent me home with homework! He gave me a URL & said, look through these, let me know what jumps out at you. I clicked & clicked & clicked, & emailed Todd with at least a half-dozen additional candidates. He said he'd order those models, and we set another appointment time. But here's the best & most amazing part: This whole time, I was more-or-less looking for a ring that I liked well enough that my partner also liked. We have *radically* different tastes, and I have a long history of pathological people-pleasing; I guess, on some unconscious level, I felt like the tastes & opinions of the person purchasing the ring were more important than the tastes & opinions of the person who was actually going to wear the ring. I liked something about each of the rings I'd identified for Todd, and also they were all compromise designs. Somehow -- and reader, truly I have no idea how, other than perhaps by being a second- or third-generation jeweler -- Todd sorted through a pile of gold, diamonds, & red herrings to find EXACTLY the right-for-me ring. We're sitting in that bright, sunny showroom, drinking coffee & champagne (respectively), and what we think we're doing is coming to see 18-someodd model rings & color them all in and deliberate all day. Todd says casually, "Oh hey, we just got some new rings in -- I want to show you something." And he comes back with The Ring. It's so absolutely perfect that I don't even bother to contain my enthusiasm. Todd hands me the Sharpies. I doctor up the model. Having now seen this thing, I am done with compromising. And just like that, Todd gets on his computer & finds the right kind of stone in the right color in the right size for my setting, and somehow manages to bring it all in under the $number my partner had quoted for a budget. (And then we bought some wedding bands.) This, finally, is Story #2. There are two ways to run a jewelry business: one is where you take every customer for as much as you can get (because you've got high overhead & you know like 1/3 of them are going to default on those credit cards), and the other is the relationship model -- where you get to know people, and where they keep coming back to you (and bringing their friends & family) because you're just that awesome. Case in point: My family's been buying jewelry from Todd for 35 years, & I didn't live anywhere near the Twin Cities when all of this was happening. There's still nowhere else I would have gone to look for a ring, & nowhere else I would have found *this* ring. And yes, I'll be back. :)

    Photos
    One of a kind wedding ring
    One of a kind wedding ring
    Assembling the custom after casting
    Assembling the custom after casting
    Exterior of Store

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    Exterior of Store
    White Bear Jewelers

    White Bear Jewelers

    4.4
    (12 reviews)
    6.9 mi

    I cannot recommend White Bear Lake Jewelers enough, especially their master jeweler, Ben. I wanted…read moreto upgrade my center stone, but because my ring has a unique two-sided tension mount, multiple other jewelers told me it was impossible without destroying the ring. Ben was the only one who found a way. He removed the original tension setting entirely to create a blank canvas, then molded and recreated a brand-new tension setting from scratch specifically designed for my new stone. He managed to do this while keeping the rest of my original ring exactly the same. The result is so seamless that it doesn't look like a modification; it looks like the ring was originally designed this way from day one. Because my ring is over 20 years old with numerous side diamonds, Ben performed a full inspection and caught several issues I hadn't noticed. He secured loose stones and corrected a faulty previous repair, fine-tuning the piece until it was objectively a brand-new ring. Ben was also a great partner in sourcing my diamond. I was very particular about the specific grading specs I wanted, which made it challenging to stay within my budget. He navigated the search and found the perfect stone. If you have a complex vision or a sentimental piece that needs expert care, go see Ben. He exceeded all my expectations.

    What an amazing shop! I came in due to a loose stone on my ring. They were so prompt, kind, and…read moretalented. Their goldsmith is top tier. Thank you so much. What a great experience. I will continue to come here.

    Photos
    Quality and knowledgeable sales staff
    Quality and knowledgeable sales staff
    White Bear Jewelers
    Our new sign!!

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    Our new sign!!
    Gloria's Jewelry

    Gloria's Jewelry

    4.1
    (15 reviews)
    8.1 mi
    $$

    Gloria's is the best, family owned and 5 star service jewelry store out there. We have had such a…read morewonderful experience with them for years now. My husband purchased my wedding ring and band with Michelle at Gloria's and since then they have been amazing with customer service, quick replies, and providing different options for resizing, cleanings, etc. My ring is gorgeous and I can't imagine a better design. My husband loved his experience of working with Michelle and designing it. It's perfect!

    Sorry to say that the they are not knowledgeable or professional. I brought a family ring to be…read moreresized and the person helping me insisted on making it a size 7--I said that would be tight and asked for the resizing to be bigger than that. Unsurprisingly, the ring was super tight and I could barely get it out of my finger. The business "President" asked me how much salt I had the day before and that "no one is the same size all days," which makes me think that her imagination is that people should only wear their wedding bands in winters or when they have cut salt from their diets.... I asked her is the fault was my finger's.... instead of taking responsibility for their mistake--I said from the start that the right would be tight--she replied by saying that there would be an extra charge to resize the ring. Given that they had already charged me $200, I figured I should pay and walk away. If the staff at Gloria's Jewelry do not know how to size a ring, they shouldn't be in business. At all. Don't give them your business, the potential for frustration is enormous.

    Photos
    Gloria's Jewelry
    Gloria's Jewelry
    Gloria's Jewelry

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    9999 Gold Jewelry - jewelry - Updated August 2026

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