1. Excellence Medspa & Brows

    1. Excellence Medspa & Brows

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    Windermere, FL

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    Excellence Medspa & Brows

    5.0 (3 reviews)
    Open 10:30 am - 5:00 pm

    Services - Excellence Medspa & Brows

    Hair loss consultation

    Nonsurgical body sculpting

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    Melodie Mope, MD

    Melodie Mope, MD

    4.4
    (7 reviews)
    4.3 mi

    If you want to try the latest in skin care procedures, look no further than Dr. Mope! I've had…read morethree sessions of the BBL facial treatment and my friends keep telling me how great my skin looks. I plan on doing the procedure on my hands next! I absolutely love Dr. Mope and her assistant, Nicola. Every time I go in for an appointment, I feel like I'm catching up with friends!

    This office harassed my elderly mom terribly. She has skin cancer that she has to deal with, and…read morethey rushed her into their office for a pulmonary lung issue that was not As I recorded the conversation, I was harassed over the phone by the receptionist. I would not send my dog here if it was on their last leg to live. My mother has never been so upset and neither of I as we rushed her to get there thinking it was some sort of scare from the doctors office since they don't do telehealth they're acting like it was necessary for her to get there at their time as they didn't even have any of her documents correct. Be aware of this doctors office as they will get you confused with another patient at all times as I've listened to every conversation. It's a disgrace and the fact that I brought it to their attention. They hung up with me over the phone. I am in fear for my life with this office and the fact that my mother had to go through such a traumatic experience. This is not how anyone should speak to their elders.

    Photos
    Nurse's Station
    Nurse's Station
    Dr. Mope's Awards
    Dr. Mope's Awards
    Waiting room at Winter Garden Health & Wellness

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    Waiting room at Winter Garden Health & Wellness
    Smooth Body Contours

    Smooth Body Contours

    1.6
    (10 reviews)
    10.8 mi

    Run as far as you can go the place is a scam a sham they'll want 50% down to only reschedule you…read moreover and over again because they don't have product. The reason why they don't have product is because they don't ever order it. In addition they do not have board certified physicians to do proper procedure procedures therefore you're risking. I could only take a month there before I realized it was all a scam. I'm not risking my license to be arrested once the state realizes what they do run look up their reviews. It says it all not. One person is lying.

    My daughter got canceled the day before her arm lipo because the Doctor got COVID. She flew in from…read moreout of town booked a hotel and accrued other expenses related to her trip to Orlando for this procedure. They found out Doctor had COVID first thing this morning but my daughter still got a confirmation text confirming her appointment's for tomorrow with conflicting times. She calls around 1:30 only to be told her procedure was canceled. After multiple attempts in trying to speak to the person in charge with no returned calls of course we finally got a call back saying that the Doctor did not feel comfortable just wearing a mask and performing the procedure. We were confused we never asked for him to do the procedure with COVID. The customer service at this place is the worst of the worst. They want to change the date the day before surgery for next week, mind you my daughter is in the Airforce and needed clearance from her commander on down for this procedure. If it was the other way around and she would have canceled the day before because she was sick she would have lost all of her money. All we want at this point is to get our money back. No refunds??? Really?? I'm sure there is room for exemptions and this company is not just money hungry not caring of considering customer care. The way they handled this was very very rude and disgraceful and it's hard to believe they are still in business being so rude and heartless with their customers. Follow up... We were demanded to remove all reviews before they could even try to have another doctor do the procedure today although we preferred at this time not to even proceed with this company after feeling uneasy from all the mistreatment, unprofessionalism and disregard for patient care we still removed google reviews as they commanded us to just to get a resolved only to be called on our way to Orlando attacking us about a review on BBB we posted prior to speaking to the business manager yesterday. She then started accusing that all we wanted was a refund and that they were trying to help but it seems that all we wanted was a refund which we were not going to get, at this point my daughter is having a full on panic attack because she already felt uncomfortable with proceeding with this company. Yesterday when we tried to pickup medications we were unable to pickup because they had the wrong birthdate which they have the correct bday on file. After waiting over an hour we had to leave because the pharmacy was closing waiting for them to make the change so we could pick up meds which we couldn't and pharmacist thought it was odd being it doesn't take this much time to get in their system. So we went to the pharmacy again first thing this morning only for it still not to be there but sent to a whole other pharmacy.... This is how we started the day today. Like I said my daughter felt totally uneasy so when they called attacking she literally had an anxiety attack so we decided to turn back around to go home and asked for our money back at this point because they were reckless and my daughter did not feel that they were going to have her best interest at all.

    Photos
    Sauna Therapy
    Sauna Therapy
    Sculptra Buttock injections
    Sculptra Buttock injections
    Smooth Body Contours

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    Excellence Medspa & Brows - medicalspa - Updated July 2026

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