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    Excelsia Injury Care

    1.0 (1 review)
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    9 months ago

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    ENT & Allergy of Delaware

    ENT & Allergy of Delaware

    1.3
    (4 reviews)
    1.6 mi

    I arrived 10 mins early for my 10:30 AM appt. in the MIddletown, DE office. At 10:29, a woman took…read moreme back, asked bout my conditions, and listened as I detailed my sypmtoms for the next 15 mins. I realized she was only listening, not writing; she told me she would enter it all into my chart once she exited the room. At 11:02, the provider came in and began by asking what my conditions and why I was there. He replied he had NOT read anything the woman had allegedly entered and said we could waste time disagreeing or I could tell him (REPEAT) all I told her. So, I handed him MY handwritten 3 x 6 notes of my symptoms. WTH? First, the woman should have been documenting as I was stating it - not relying on memory after she left the room. Second, the provider should have read what I told her so he was prepared, and to avoid the aggravation of having to REPEAT all my symptoms. He did listen and prescribe medicines, so we'll see which is why I'm not giving this review a one. Additionally, I unknowingly paid a 3% surcharge for using a credit card, and when I asked what it was, the front desk woman simply pointed to an 8 x 10 placard with not-so-large writing on the counter 6 feet away that gives them legal rights to do it. In summary, this was an experience from an organization that is clearly lacking in professionalism.

    I would rate this office in the negative if I could. I waited a month for an appointment with a…read morephysician who was uncaring and dismissive. Before my appointment even began, I could hear every word she said to another patient because the door was open in the office they were in. She did the same to me. She appeared to violate every HIPPA rule in the book. During my appointment, she was nearly condescending even though I was genuinely sick. She sent me for imaging, and she said she would call me back with the results immediately. After the test, I called the office at least six times but never heard from her. I wouldn't go back to that office for anything.

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    Excelsia Injury Care - orthopedists - Updated June 2026

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