I was a patient at Exceptional Dental of St. Petersburg in May 2025 for placement of a permanent crown. During that visit, a dental assistant performed most of the crown fitting and bite adjustment, including taking multiple X-rays and reshaping the crown. The dentist was only present briefly at the end to cement it. Throughout the appointment, the assistant appeared uncertain at times and needed to step away more than once to ask questions or locate materials. Later that same day, an older crown on an adjacent tooth -- which had been stable for years -- came off. I returned to the office, where I was initially told it would need to be re-cemented at my expense. After I questioned this, the office agreed to reattach it at no charge. During the follow-up procedure, I was told that re-cementing the crown was not a permanent solution, but I was not given a clear treatment plan or guidance on next steps. Over time, that tooth failed and ultimately required extraction, bone grafting, and now an implant with a different provider. I can't say with certainty what caused the failure, but the sequence of events began immediately after the crown placement and adjustment at this office. My concern isn't a single outcome, but the process -- specifically the level of supervision during the procedure, unwarranted expense that I would have paid had I not advocated against it, and the lack of a clear follow-up plan when a known issue arose. I'm sharing this for anyone considering treatment here. I would encourage asking detailed questions about who will be performing each part of a procedure and what the plan is if complications occur. And when they suggest a treatment, I'd consult a second opinion and/or ChatGPT before making a decision, especially if the procedure is expensive. read more

I strongly advise against seeking care at Exceptional Dentistry--a name that unfortunately does not reflect their service. My experience was marked by poor coordination, misdiagnosis, and what appears to be a prioritization of profit over patient care. During my visit, the dentist incorrectly diagnosed my concern and offered no clear path forward except to schedule four separate follow-up appointments--as a new patient each time--due to their inability to align their hygienist (booked out 6-7 months) and doctor (1-2 weeks) schedules. This is a blatant systems failure and a clear sign of disorganization within the practice. What's worse is that rather than fix the scheduling conflict or streamline care, they expected me to disrupt my work and personal life repeatedly to accommodate their inefficiencies. It's a model that seems designed to increase billing opportunities--by dragging out treatment and racking up insurance claims and copays--at the expense of patients' time and well-being. This is not just inconvenient. It's bad practice, and frankly, unethical. If a dental office cannot accommodate its own scheduling or provide consistent care, perhaps they should stop accepting new patients until they can manage their current load responsibly. There is nothing exceptional about this group--except, perhaps, their greed and disregard for patient experience. read more

Proceed with caution. Staff is friendly but was completely blindsided when I went in for a cleaning and was charged for periodontal cleaning which resulted in a bill. I was under the impression that the service I was receiving was regular cleaning, in fact the service provided did not feel any different from a regular cleaning. read more

Had to change an appt and said next available was 6 months out! For a regular customer that has been coming for years, that's unacceptable.

Still haven't agreed to pay for capping the tooth. I was a customer for years and spent thousands there.

This review is for those who have about going to the dentist. I have that anxiety of going to the dentist and it's been almost 3 years since my last visit due to a poor visit at another dental office. I scheduled my appointment and I assumed it was going to be an exam and cleaning. No one told me differently took the day off for an afternoon appointment went there. Everything was fine. Sat down in the chair, and I went through the laundry. List of dental issues my anxiety and general dental history once again was reassured. Everything will be fine. Went through a series of x-rays. No issues met with the dentist. No real issues. Just some questionable viewpoints on past dental care. At this point it was getting later and I was getting concerned because I had another appointment scheduled somewhere else while waiting for the hygienist. I attempted to send an email to let them let them if we can push it back. While I was attempting to type and send this email, the hygienist came in and got a little upset because I was asking for just a little bit of time to send this cause I was not expecting this to go this long. It was at this point they told me there was no cleaning which upset me because that was not made clear when I made my appointment. The hygienist was a bit rude, bossy, and really could care less about my anxiety. There was a few little times where she had some sensitive parts and I had a reaction which once again she was rude about at the conclusion of this I was given an $800 proposal for work to be done on my teeth but at no point did we talk about a future cleaning at this point I said to myself I can't come back. I told them that I'm not gonna schedule an appointment. I'm not gonna come back at that point. I was not physically, but verbally pushed out the door. They could care less once they realize they could not get money from me if you have anxiety to dentist you have fear of dentist if you're concerned, but no, you need to see a dentist. Do not under any circumstances see this practice I beg you to go somewhere else reviews like this I hope can help at least one individual that is similar to myself. This office does not care which is why they will never respond to reviews. They will delete poor reviews, and they will make them out to be that they are the best thing out there. Do not trust their website. Do not trust the staff do not trust them. read more

Won't schedule a cleaning without an intensive, recommended (not required) treatment first. Went in for a cleaning, they told me I should do a recommended treatment to cover/protect areas that are receding because of past night-time teeth grinding. Now that I am just trying to schedule a cleaning, they are telling me they won't schedule a cleaning unless I do the - recommended and invasive - treatement first. The treatment is something that has been suggested in the past for aesthetics but never forced on me as my teeth are othewise healthy, I have no cavities, and have my teeth cleaned regularly. I've seen others state that they will not schedule a cleaning the same day as an initial exam for a variety of reasons. That they refuse to schedule a cleaning without the treatment seems like an insurance scam to bill unnecessarily. read more

First of all, I'm 70 years old and have had a lot of treatments from a multitude of dental visits. From the moment I made an appointment on the phone to my entry into the office, the staff greeted me in a friendly and/or a professional manner. The online program that they use was so easy, and that unto itself gave me a positive vibe. Going to see Dr. Nguyen at Exceptional Dental has been an answer to a prayer. When I first met her (Nguyen) in 2022, I felt pleasantly comfortable from the get go. It had been at least 3 years since I had gone to a dentist (thanks to COVID 19) and I expected the result to require a lot of cavities and other issues. I could tell that she had read the concerns that I had written about in the online program used to give background information because she specifically referred to my concerns. As we talked, I clarified my questions and concerns, and she then examined my teeth and scheduled me with a series of initial processes needed to create my written and personalized treatment plan, including the expected costs and what my insurance plan was expected to pay. Dr. Nguyen answered my questions and together we made some changes in the timeline for treatments. At the end of this consultation, l knew I had the right dentist for me. By the way, I went to her for a capped molar that had broken. I was in no pain, but knew that the "pot was simmering" and treatment needed to be assessed as soon as possible. Her recommendations for treatment were clear and thorough I was comfortable with the plan to take care of that area. PS: I had no other cavities!! read more

Dr. Nguyen is out on maternity, Dr. Delassen is overbooked and used my X-ray on INS just to upsell. It was completely different than what I read on Google reviews stating how good they are. Not the day I went, it was just bad. read more

So I recently called to book a cleaning. Apparently their new rule is you must see the dentist 1st before you can book a cleaning if you have not been in the last 2 yrs. And they will not book the cleaning the same day. I explained I had Covid 3xs being my reason for not being there. This is unbelievable they are punishing loyal clients for Covid19. I will never ever use your clinic again and hope everyone reading this knows what greedy crooks you are. Thanks for nothing. read more

Exceptional Dental - Thanks for nothing. - Orthodontists Near Me - St. Petersburg, Florida

Was a patient for many years even referred a bunch of people but no more. Staff is rude and unprofessional.

Just moved to the area, so had to get my doctors lined up. Found this place and... TLDR: They live up to their name. I am not great in the dental chair and I needed a laundry list of issues resolved. They scheduled it so everything could be done at the same time, and explained their sedation-dentistry technique to me. For a first timer, it sounded excellent. I really enjoyed my experience on that day. We've since sent a number of people and no one has anything bad to say. I quite like their discount program. It has saved us a ton already. It's better than the dental insurance my work offers. read more

Had to fix the result of their poor work this week, that costed me 750$. All the sweet talks, wine and pretty office is PIECE OF SHIT if doctors only see dollar signs when meet you, are liars, scum bags, total garbage that can't even do job right! Stay away! Unless you have extra thousands of dollars to support their lies about you needing to replace all your fillings, teeth, crowns and everything they can find! I'm sure they will even want you to redo their own job 1 month later, just to charge you again for it! read more

Wonderful practice! Everyone there is SO nice and caring. Great dentist!!! So glad I found them!

Go here if you want to pay money for not receiving a service! I made an appointment as a new patient for a cleaning because they had decent after-work appointment times. When I got there I was kept waiting a long time past my appt hour. I was finally taken back and a tech came in and did x-rays... and then shortly after a very nice dentist came in to tell me that I needed a "deep cleaning" on each of my teeth that wasn't covered under insurance. She made sure to explain I was at risk for severe gum deterioration if I didn't comply. This, I found out shortly after was an extreme exaggeration. I asked for just the regular cleaning I came in for and they told me they didn't have time and I'd need to schedule it... for a different day... at which they "encouraged" me to get the more expensive deep cleaning. Again. I declined and found a new dentist (shoutout to Watts Dental off Central Ave!) Almost a year after this appointment, they filed a claim to my insurance and billed me for $60 for some special x-ray that I can 100% confirm I didn't ask for? At an appointment in which they didn't even perform the service I came in for? I'm sorry!? I'm still trying to fight it because I refuse to give them a penny and am now writing this review I should have written a year ago to hopefully save someone else from their scams. read more

One of the best dental offices I've ever been to. I am a dental pro thousands of dollars spent all over the US. The service and quality dentist and all their assistance front desk are Excellent.!! so very glad. I found them moving to St Petersburg a couple of years ago. read more

really like this place and am going back. They listen to you and try to cater to your expectations. They are not out to get rich off of you. The staff is courteous and they work with insurance. My 90 YO dad has been 3 times and I went once we like them. read more

I moved here from NY in February this year. On one of my trips home to visit family I got my routine cleaning done while I was there and they said to follow up with a dentist down here, because it looks like I might have a cavity. I got the recommendation from 2 coworkers to come here. When I called, the soonest they could get me in as a new patient was 1 month, which was annoying but I work in the healthcare field and I know that's just how it works. At that appointment they did x-rays and an exam and did discover a cavity, so we booked a filling appointment 2 weeks out. I have awful anxiety when it comes to getting dental work done, anything more than a routine cleaning I panic. But the filling today went so smoothly, I was so relieved. Dr. Nguyen is so nice, as well as the assistants/hygienists, as well as the front desk. read more

This practice deserves 0 stars! It's only ok for cleanings if you have perfect teeth! The quality of their crowns is horrible! You will end up spending thousands of dollars and still require a replacement from a new Dentist once you've already gone through multiple unnecessary visits with this place. They lure you in at your first visit then take advantage of you after that! They will encourage their patients to replace all fillings for no reason! Maybe to make money?? Stay away from this place! read more

Stay away from these crooks!! They believe they can give you a glass of wine and talk you into doing more un needed work! Just like a crooked mechanic this place will say what they need in order to increase your bill. Wife has perfect teeth other than a couple old fillings. They talked her into getting the fillings replaced with the white fillings, not toxic as the metal filling they said. They drilled too far and suddenly my wife needs a root canal and a crown. She arrived to get the crown at a latter date, but left the office having an un easy feeling about the dentist...The fillings should of never, ever, been replaced as replacing old with new just because is complete BS! To top it off causing more damage and more work done by incompetent crooks! Stay away! As another reviewer said its all about the upsell, upsell upsell...Under my wife's request i didn't go meet the scumbag dentist who caused her pain! read more

As someone who have been in the dental field For 5 years I'm very dissatisfied with the service I have received at this office. The front desk has no idea what they are doing as they will refer you to the manager for any and every question you have. They will say they will call you with a answer and never call you. They give you a estimate on treatment have you pay the estimate and then weeks later you'll txt a txt saying you owe when you have no idea what the bill is for. I have never gone without getting this txt. They always are asking for more payment.... The doctor accidentally injected my facial nerve with numbing while doing a filling causing my eye to feel droopy and then just told me it will go away.... I understand accidents happen but there is multiple things telling me I need to find a new office...I can say the hygienists and assistants have been wonderful it's a bummer the front office dampens the experience... read more

This place is all about the up charge and mysterious cavities you've never had but suddenly appear out of nowhere when you visit here. They constantly talk about "getting you on a program". They 100% are about the money. Very impolite office manager. She must have forgotten her broom the day I was there but I'm pretty sure she rode in on one. Dental techs are all about the upsell, upsell, upsell. They try to give you the feeling your teeth are all going to rot out of your head if you don't get on their "program". Rip off place. Stay away, stay away, stay away. read more

Always prompt, VERY polite knowledgeable staff. I've gone there for three years. I never feel rushed and always respected. I had a complicated 18 yr old root-canal clean-out that was completed by a referral to an Endodontist. Otherwise, I highly recommend them. They even accept a national Dental Savings plan than MAY help save. 20-40% depending upon the procedure from = https://www.1dental.com/ read more

They were great when I was a new patient. But then they were constantly seeing me 10 mins past appointment time. I was received a different hygienist then the one I scheduled with. The front staff will also talk "crap" about the patient like are still in high school. My last visit I received a pair a filthy sunglasses to wear and saw a patient information of the TV screen they forgot to turn off before letting me in. It seems the second they learned I was not getting anything more than just a cleaning they couldn't care less about me as a patient. The Dentist couldn't even be bother to say hello. The other Dentist office I ever been to in m 40 years were the Dentist didn't say hello and check in you as a patient. You are paying for their offices and salaries not for the service you receive. read more

This is without a doubt the best Dentist in Saint Petersburg! The entire staff goes out of their way to be "exceptional" in every aspect of your care and the best part is nothing is too complicated for this team! They go out of their way to work with you to try to fix thing right without price gouging on the way. So if you're looking for your new family Dentist look no further!! These guys have hours that work for everyone!! read more

I was here twice this week. I'm a new patient. Didn't experience any of the stuff in the bad reviews. I'll be back and I've already shared their contact info with a friend looking for a referral. Please note, folks, if you call for an appointment as a new patient this does not involve a cleaning. They don't tell you it does. So if you want one, you should ask. I asked and the hygienist had time so I got a cleaning on my first visit. She was thorough and gave me some great tips on improving my daily routine. No exaggeration, this is the cleanest my teeth have been. Ever. I had a filling replaced two days later by Dr. Delassen. He was great. The procedure was 100% pain free. I'm a serious white-knuckler, too. As for billing, they gave me detail in advance of the second appointment. There were no surprises. I found the desk staff to be helpful and professional. I'll be back in six months for another cleaning. read more

I went to Exceptional Dental to get a routine check-up so I could get a cleaning done on my teeth. It had been 3 years since I went to the dentist so I expected a little bad news. I got both bad news (which was fine) and a horrible experience at this dentist. First Dr Sexton tells me that I have Periodontal disease and that he is seeing 8mm pockets all over my mouth. I'm not sure how he got these measurements since he didn't measure my pockets. From my experience the dentist goes through each tooth (front and back) and states the measurement. Dr sexton did not do that. He tells his assistant to put me down for a full root scaling and antibiotics. He tells me absolutely nothing about the disease and as he leaves the room he tells the assistant to play the video for me. I lay in the chair and watch an informational video on what periodontal disease is and how it's treated. The video reminded me of some sort of health propaganda movie. Dr Sexton took no time at all to explain the disease in person and just handed me off to watch the video. I felt the tactic was lazy and inconsiderate. When the video finished and the assistant moved to book my appointments, I asked repeatedly if I could just receive a routine cleaning on my next visit. This request was always denied and they said I MUST first get fillings and get the root scaling/antibiotic treatment first. I've never had a dentist deny me a cleaning until I get other services performed first. It was just very odd and made me feel wary about their business. When I got home I ended up discovering that there are actual Periodontal dentists and went to go see a specialist instead of spending $775 on the root scaling/antibiotic treatment. I feel that Dr Sexton should make patients aware that there are specialists out there who are better trained in the disease rather than immediately suggesting antibiotics and root scaling. I realize he's probably losing money from making this suggestion but certain clients would probably respect him more if he took the time to actually talk to the patient about the disease and its many treatment options. In fact, the specialist I ended up seeing recommended a general dentist for me to go see for other services, including cleanings, that he is not specialized in. I respect that. I was also overcharged for an xray. Because I had not been to the dentist in 3 years I was way overdue for xrays and needed both the panoramic and the bitewing xrays. According to my insurance company, even though I can technically get only one of those xrays in one visit, if an In-network provider (like exceptional dental) decides to do both in the same day that they must write off one of the xrays. Of course I learned this after I visited so I paid $64 extra. I have yet to hear back from exceptional on word of a refund after calling 3 days in row and verifying with my insurance company multiple times that I should not have paid that extra $64. I hope this review is useful to others. Overall, the impression I got from this place is that they care more about the dollar than their patients. read more

I have used this facility for about 7 years. When it was run and built by Dr. Sexton, I enjoyed it. However, today, my husband went to have his check up. We haven't been since Covid. He was told by his hygienist that in November we would not have to wear masks! I guess that the protocol is a requirement based upon a hoax? Or was she sure that a vaccination would be available? I will leave it up to the reader to interpret this. This is only one reason that I have lost confidence in this facility. One of the other reasons that I don't like it is there billing practices. I have insurance and every time they estimate what my dental insurance will cover, I get to pay the difference. When my insurance comes through with their payment, then instead of reimbursement to me for what I have paid, they just give me a credit. This works in their favor. There is more. I have had crowns replaced that I was not sure needed replacing. My insurance had a hard time covering the costs, even with additional information. The hygienists used to push buying new electric toothbrushes and water pics to the point it was annoying. All in all, it is time for me to find a new dentist. read more

I'm sad to write this as I initially read good reviews ( OK the massage chair and apparent champagne is what really got me... which I never used or received .. probably due to COVID so that's Ok) and decided to give this place a try. After some work done and $1200 paid... later I received a bill in the mail with a $200 balance. I did not even get that work done and advised to remove it off the bill and they said they would talk to the doctor and never did. I go in for my final fitting today and am reminded of this bill (dated the same week it was due) and told them of my findings. I spoke to the office manager Deb, she reviewed my X-Rays and had her side to me, she is staring at the computer and wouldn't even look me in my eyes and goes "your all set you take care" ... the receptionist looks over at her and is like "deb who are you talking to?"...still staring at her screen she says my name. I asked what she meant and she said "oh your ok you didn't get that procedure your balance is 0 I took it off". At this point I am ALARMED and then I don't even get a SORRY...... , I have already paid the $1200, what else have you stole from me? PLEASE watch every procedure... every charge and challenge them; I have had so many billing issues with them that were fixed and I didn't owe any money. They are dishonest because I only ever found out these issues were wrong by challenging them. They didn't send my X-rays because it would have been shown that I didn't get the work and then they couldn't charge me extra. Very very disappointed . Again, please beware if you or a loved one who is older goes here be careful they aren't scammed. Saint Petersburg has a lot of money and this place seems elegant so people with money probably trust them and just pay what the doctor says. Inappropriate . I will never be back here and am warning my friends. It also seems I'm not the only one who got bamboozled based off reviews which I should have read more into. UPSIDE IS: IM SMART AND QUESTION EVERYTHING SO I SAVED MY $200 and probably much more by never coming here again. read more

I've decided that being the Dutchess of the dentist office means I come here entirely too often lol. Anyways I like this office a friend of mine works here and she always does a fantastic job. I had some cavities filled earlier this week and Dr sexton and his team did a good job. Very friendly and welcoming environment. I'm used to all dental work being free since I am from Canada so I can't make any references to price points but I'm not going broke by getting my teeth cleaned twice a year :-)! read more

Verrrry relaxing for me... and my teeth. NOT A WALK OF TORTURE Walking the hallways to your seat is not a torturous experience. The scent of vanilla candles, bamboo décor, and many wooden and water insets create a very calming atmosphere. GETTING A SMILE While the faces at the desk always seem to change, the young lady who always does my cleaning is very sweet and friendly. The rest of the staff is friendly as well. Most of the time I'm there for my twice a year cleaning-- but normally I keep my mouth healthy so these cleanings go pretty fast. During my tooth troubles (Wisdom teeth removal and jaw pain) the Doc in charge was quick to evaluate and suggest an oral surgeon or med to heal the problem. COMMUNICATION Luckily they send a reminder email about a week before my appointments or I would've missed them. They were also prepared with many suggestions, tips, and brochures when they knew I would get my Wisdom Teeth removed by an Oral Surgeon. read more

Scheduled an appointment at Exceptional Dental because I was on the market for a new dentist and wanted to get my teeth cleaned before a trip (I know this sounds weird, but very true). They actually squeezed me in for an early appointment for a cleaning, got the standard x-rays with the dental assistant, and then a deep cleaning with the hygienist Monika. The service at this dentist office is top notch, the staff is very friendly, and they do not make you feel awkward (which some offices do make you feel a little uncomfortable for some reason). If you are on the market for a nice cleaning, make an appointment and request for Monika! She is very gentle, super sweet, and knows her stuff. She is the best hygienist in town hands down!! The office also accepts insurance, but out of pocket expense is not terrible either. read more

I'll be honest - I haven't actually used the services of this dental practice. However, I have had some rather unpleasant dealings with them over the last year. My first introduction to this shady practice was the piles of junk mailers I started getting every month. The first couple I just threw away and didn't think anything of it. But then the junk mail continued to come - sometimes up to 2 a month. I contacted them after a couple of months, asking to be taken off their mailing list. I never received a reply. A couple more months go by and I'm still receiving these mailers. At this point, it was just getting obnoxious. So, I contacted them again. This time I did receive a rather rude response that if I don't need a dentist I should "just throw the mailers away" and they would "try" to get me off the list, but it still might take a couple of months. Ok, I understand that - most marketing materials are prepared 60-90 days in advance. I expected to probably receive another 2-3 and then that would be the end of it. Well, a year later and I'm still receiving an obnoxious amount of junk mail from this practice. They have to be absolutely desperate for clients if they have to send this much mail out as often as they do. If you're looking for a great dentist who is ethical and treats clients (and potential clients) with respect, go to Klement Family Dental. read more

Absolutely love everything about this office. Upon entering I am greeted by friendly faces every time at the front desk. Dr. Thuy Nguyen is my dentist and she's great. Her warm personality and humor really lightens up any anxiety you may have about dental visits. She is extremely honest and doesn't try to get you to get various procedures done unless it is deem necessary. Also, I really appreciate how she always tries to do everything possible to resolve an issue before deciding to do a more serious procedure. The hygienists at the office as well are all very nice. I see Lan or Monika for my routine teeth cleanings and both are sweet and thorough! I actually look forward to my bi-annual teeth cleanings because they both make the process very therapeutic. They never scold me for not flossing as much as I should, but always remind and encourage me to do so more diligently. Overall, If you are looking for a new dental office where the entire office staff is professional and friendly, this is the office for you! I've never been a fan of going to the dentist growing up, but I actually look forward to all of my visits here because I know I'm in great hands. read more

The office is beautiful and very well kept. I went here for my cleaning and annual dental exam. I have never had a cavity in my life, so you can imagine how shocked I was when they told me I had a total of 8 cavities. I did not think this could be possible, so I did not have their office fill the cavities and I waited until my insurance allowed another dental exam. I went to Bay view Dental in Downtown St. Pete this morning for a second opinion. During the exam with the dentist I was told that I have NO cavities. Not a single one. My conclusion to all of this is that Exceptional Dental recommends unnecessary treatments and procedures and is a total fraud. read more

Be careful, will try to run your bill up, and not disclose to you upcharges beforehand. Went to pay, and was told $141, questioned it due to insurance coverage, and then put my wife on the phone who is in the industry, and then suddenly it became $90. Have been there several times, and have always been pleased, but wont go back due to my utter disappointment, and being told that all the Drs had already gone home for the evening. Thought this place was different from others I've been to that seem to be just all about the profit margin, but sadly, it seems I'm mistaken. read more

I've been seeing Dr. Delassen for years and he's one of the kindest and nicest doctors I've met. They have always treated me with respect and they take pride in their work. Staff is friendly and always accommodating to my schedule. read more

Great experience here, until I was billed unexpectedly for a procedure that was supposedly covered by my insurance, months after the procedure was complete. When I inquired about this, I was informed by the office manager that their office is not sufficiently staffed to ensure every procedure they perform is actually covered by insurance, and that estimates given to patients are just that...an estimate. Don't be shocked if you receive a hefty bill in the mail, way after receiving services here at Exceptional Dental. I spoke with my insurance company (Humana) and they assured me that this is a common procedure that is not covered by all of their HMOs, and any provider should have knowledge to at least check major procedures like the one I had performed. In addition, Humana provides an online tool to make it easy for providers to make sure procedures are covered. If this office would have used these tools, they could have assured me this procedure was not covered, BEFORE they performed it. Instead of providing "essential oil towelettes" for their patients, they should put their efforts in training their office staff to ensure this does not happen to anyone else. read more

Yeah these guys suck. Find another place. The front desk is unfriendly and unprofessional. They have zero recognition that people are busy and need to change appointments and also they have zero recognition if you have a dental emergency. In the end the have poor leadership and horrible customer service. Avoid at all costs!!! read more

I really was convinced that this office was great at my first appointment ... until my family received a $350+ bill. This was after paying over $1000 to this office already. We were given the famous "coverage estimate/treatment plan" before a major procedure. We agreed to the amount, which we happily paid before anything was done. The procedure was done in August 2018 ... it wasn't until December of 2018 that we received a bill. We were shocked, but estimates are sometimes more so we called our insurance. That's when we lost it. Come to find out, this dentist office never sent procedure codes to verify benefits, eligibility, or even a pre-treatment estimate....that's strange. I was sure they were mistaken, so I called the office. Per Cindy (manager at the office) on 12/11/18 Their office does not have the "man-power" to call insurance companies on all of their patient's treatments. They only call for pre-certification "when requested by patients". They never called our insurance, they never checked to see if what they were planning to do was even covered. Well, it wasn't ... per insurance contracts, we were stuck with this bill. Our insurance did mention that this provider could have simply faxed/used the provider portal to see if procedures would be covered, they would have received an answer within 24 hours, this would have been avoided. But then again ... I have a suspicion that they don't check so you will go ahead with treatment and owe money later. Either way, not having the "man-power" to do one of the most essential tasks in the insurance world is a terrible excuse. Anyway, if you have anything other than a cleaning done here, call the insurance yourself. Make sure you ask the hard questions, make sure you check if your procedure is covered and/or if needs pre-certification.I know we will from now on, just at a different office. read more