Dr David Sire- Has Retired!! I was introduced to this office by a few friends. After my initial phone call everything sounded good and validated my friends experience. The receptionist was friendly and knowledgeable. When I called they did tell me the original doctor both of my friends recommended is not longer there. He's since retired. So this may explain my next part. On the phone u was quoted 120/140. For the visit and if I choose to have a service the upfront appt fee would be applied to my overall services. When I arrived it was a misunderstanding. Apparently the office visit for my service (Skin tag Removal) was separate. The credit applies to Botox and other such injections. ‍. My service including my consultation was about 300. They said they would bill my insurance for the office visit and I would pay 185. Out of pocket. Post service and the removal of the skin tags I did not receive a followup call to see how I was doing. No instructions, I just looked everything up on the web. Today 3 weeks post- I received a bill from their back office in the amount of 748. With a remaining balance of 31.46 for me to pay. This is a complete misrepresentation of cost I was never told the service we be in the area of. 700.. when I called the office they just referred me back to the billing service. This is what makes the cost of insurance so expensive. Over billing!!! No i wouldn't recommend this business. read more

The "wait" time is horrible here, even with an appointment. I try to arrive 15-20 minutes before my appointments all the time in hopes of getting in and out quicker even if just slightly. This has yet to happen. People who came after me were all called in before me.. I don't think I've ever been seen "on time". I get called in AFTER my appointment time all the times I've been here What irks me most is how rushed everything is once you actually get into a room (including time with the doctor, time checking out). I tried to book with a different doctor to see if it's the same all around but they always schedule me with the doctor I've seen previously. But when the doctor comes in, I always feel like I have to mentally prepare all my questions and concerns before they leave because it literally feels so rushed. Also I hate how they always push for "bleaching" treatments versus alternatives. Overall, I do like this dermatology clinic but always so hesitant to come back because I feel like I'm treated like a revolving door. read more

Fantastic Dermotologists! Clean, top notch building and office. Awesome, kind, friendly, knowledgeable front office and back office staff. All the doctors are Amazing and Wise. Dr Yuan is my dr. Highly recommend Exceptional Dermo!@ read more

Dr. Amy Nguyen has been my dermatologist for a couple months now for my skin issues. I had stubborn chronic skin conditions that other doctor couldn't resolve, now it's getting better under her care. She pays attention to my concerns and has given me excellent care. read more

I've struggled with extreme acne scarring for years, and finding the right dermatologist felt impossible--until I met Dr. Nguyen. From my very first visit, she has been nothing short of phenomenal. She's not only incredibly knowledgeable and skilled, but also genuinely caring. She listens, checks in, and consistently goes above and beyond to make sure I'm comfortable and confident in my treatment plan. One small but meaningful example: I asked if I could listen to specific music during my treatments to help me relax, and she immediately said yes without hesitation. It's the little things like that that show she truly cares about her patients as individuals. I was recommended a series of six treatments, and I'm now halfway through. The results are already visible--and that gives me real hope. Her gentle approach and attention to detail have made a huge difference in both my skin and my outlook. If you're struggling with acne scars or any skin issue and want someone who's not only highly competent but also compassionate, I can't recommend Dr. Nguyen and her team enough. This is the place you've been looking for. Blessings. read more

Terrible experience! Dr. Nguyen injected Kenalog 2 times only 9 days apart to a pimple and caused my skin to atrophy (right between my brows). She wouldn't admit fault when she already told me it most likely happened due to injecting the pimple with Kenalog, spacing it only 9 days apart. Would never recommend Dr. Nguyen to anyone. Dr. Sire on the other hand is wonderful, though. read more

I love this place! Everyone is sooo kind and their name really says it all "EXCEPTIONAL"!!! My Doctor Amy Nguyen is AMAZING! She even called me to find out how I was doing!! Who does that?? She actually listens to you and takes her time!! I highly recommend her!! Best dermatologist ever!! Love her!! read more

Wonderful, polite staff. Located in a great area with a beautiful view. It's always good to feel welcomed.

I highly recommend Dr. Amy Nguyen and her team here. She is meticulous and skillful and places priority not only on results but my comfort and pain level as well. She has great bedside manner and communication. I have seen many dermatologists to address a persistent skin issue over the years, and she's the first to significantly improve it. I'm so grateful and have the utmost respect for her. read more

I did not receive dermatology care here, so this is not towards any of the doctors here, but I did have an experience. With the office lady. The stars do not do a good job of portraying this- I would put a zero but I didn't think this business should be punished for this woman's behavior. I had an appointment at Quest, next door for a blood draw. I needed to use the restroom because it was about to be my time of the month (I forgot what day it was). I was starting to leak through my under clothes. I waited a good 5 minutes for a worker to walk through the Quest door to open it and no one did- and I started to worry. Keep in mind this door to the appointment rooms and bathrooms are locked. So I decide to walk in to this dermatologist place to use the bathroom and clean myself up a little and prepare myself, keep in mind I am a woman, a young woman early 20's. I ask the office lady if there was restroom I could use, she says yes. Then stops me and ask if I have an appointment. I say I do not, but I have one at Quest. She says then I can't let you into the restroom. I explain to her how I really need a bathroom, woman to woman, to please understand. She says no I cannot let you do that. At this point I'm livid but can't show it, since this is all laughable how i probably have a stain on my ass. So I say "okay yeah. I'll just tell my blood to go back up inside my uterus. Thanks for nothing." Kinda insane cuz there was a man there waiting for his appointment. She said nothing. I didn't get her name, but she was a white- Asian looking lady. Maybe late 40's. Didn't like the service. And isn't this health care? Caring for people? I'm sorry - if she doesn't care for people she shouldn't be in it. Wish I got her name so I could blast it here but alas not the case. And she could've at least explain WHY. Or made, you know, an EXCEPTION or TRIED TO. But no, just a straight NO we can't have that. What if I was having diarrhea? What then? Imagine if it had been a worse situation. Yeah. Not a girls girl, probably never has been either. read more

I can't believe Dr. Sire is still in business. Twenty years ago, I went to his office to have a scar removed on my wrist, and he suggested laser. At the time laser was a new treatment. I believe that he was not skilled at the time to be administering treatment that was still in its infancy. He literally burned my skin with the laser. I was screaming in pain, but he continued to point the wand onto my skin. Like a mad scientist getting joy out of my pain. When I told him how painful it was, he just shrugged and walked away. The scar is worse than the initial scar that I was treated for. I am reminded everyday by the permanent disfigurement. I only wish I had sued for malpractice. read more

Exceptional Dermatology Care - Complete loss of pigment. - Dermatologists Near Me - Fullerton, California

I love this Derm office... My experience has been nothing but positive from the front office to the back.. Genuinely warm and helpful staff. I had a couple skin issues to address.. the first a full skin check since I am prone to atypical moles.. My prior Derm literally took less than a minute to go over my whole body, scalp to toes which left me wondering if something was missed.. I decided to find a new office and found Exceptional Derm Care. Dr Nguyen took her time and was very thorough giving me the confidence that nothing was missed.. Also, last year, I was diagnosed with Vitiligo that suddenly appeared on my upper back.. She Rxed me a specific cream and it is thankfully working! Over the last several months my pigmentation is returning and the spot is filling in.. Thanks to Dr Nguyen, I don't have to wear my hair down all the time this summer to cover a white patch on my upper back:) So Grateful. read more

Dr. Amy Nguyen is the kindest, caring, doctor I have ever met. She is very knowledgeable and made me feel comfortable. I have now been going there for 3 years and she always makes sure to address all y concerns and find a path for me to take to wellness. Thank you Dr. Amy Nguyen, you've helped me so much and I don't think you know how much you've changed my life for the better. Now my whole family goes to her!! read more

We LOVE Dr Sire,.. he has been very helpful and knowledgeable. He helped me w/a problem that I thought was a dermatology problem,.. I have gotten more info and knowledge from him than the Surgeons on the Medical side in Whittier! read more

This review is solely in response to their online consultation page. Written clearly denotes "Free Consultation", which I intended to pursue as I was intrigued with their offerings. I completed the form yesterday and received a call today. I was told that a medical consult is $140 w/o PPO insurance, a cosmetic consult is $125 w/o above insurance. This was very discouraging as I was ready to begin the process. The person I spoke with said she'd tell her manager about the website error. Perhaps this incorrect information will be removed soon as to not mislead others. Not sure if I will move forward with is business, simply because of this. read more

Exceptional Dermatology Care - Not FREE! - Dermatologists Near Me - Fullerton, California

Having a family history of melanoma I searched for a dermatologist that I could trust. I had my first appointment on 09/12/24 with Dr. Nguyen, Amy MD, I was pleased with her bedside manner and patience to listen and answer any of my questions. I was diagnosed with Rosacea and was prescribed 2 medications. For my Rhofade 1 % topical cream, I was given a slip for Hope Pharmacy to call me (the preferred pharmacy they work with), and it was a nightmare right away. They were giving me different prices without sending a preauthorization first. WHICH, I had to call and confirm with my insurance and pass that information on to the pharmacy. During my consultation, Dr. Nguyen recommended Vbeam Pulse Dye Laser as an effective treatment for my rosacea but was told NO insurance companies cover it.  I wanted to call my insurance to find out myself, but needed the CPT codes. I called the office (Exceptional Dermatology Care) and was given 17000-17004 for the Vbeam laser treatment. I called my insurance and to my surprise, my insurance covered those codes and treatments.  Finding out the great news, I called back Exceptional Dermatology Care and provided this information and was told "their" compromise was that I would need to pay for the treatments up front and they would bill my insurance. I wanted to provide feedback to a manager and Alicia Cisneros called me back and had no idea that my provider covers Vbeam Laser treatments since it was a newer change during February of last year. We ended the call with me making my first appointment for the Vbeam laser treatment today, 09/26. I did my homework prior to coming in with my insurance company and printed the service that those codes fell under to make sure we were on the same page. My appointment was today (09/26) at 10:30 am and was told to come in at 10:00 am for numbing. I did so and was brought back by a super sweet bubbly employee. I sat there numbed for 30 minutes and then she came back with the clipboard and document for me to sign. To my surprise, there were three NEW codes 17106, 17107, and 17108 on the document saying they would bill the insurance using these codes and I would pay upfront. I pulled out my printout from my insurance (the codes I was given by Exceptional Dermatology Care)  then the chaos started. I was brought to the front and discussed my concerns with Liz Young who was helpful and genuinely wanted to help me. But since I spoke to Alicia Cisneros over the phone she came up to talk to me but was EXTREMELY RUDE AND LOUD ( I can't believe she is a manager to begin with). This was in the lobby with other patients listening and it was embarrassing. She didn't care what I had to say and said well I need time to look into this and we have other patients at the moment. I was absolutely STUNNED by her unprofessionalism and neglect!!! During my first visit on 09/12, she wasn't very friendly then but I thought maybe she was busy or distracted, but it's not that, which was confirmed today. I asked if we could call my insurance before committing to the treatment which is extremely expensive and to my surprise the 3 NEW codes were NOT covered. Not only was I given false information, I took time off work (wasted PTO time) and I left without any resolution. read more

Saw this dermatology because of high reviews, but i was tricked. Paid for almost $4k for 3 treatments and didn't see any significance on my face. Not to mention, the treatment was extremely painful. The doctor didn't prepare you well for the treatment. There is barely any result for 3 treatments. The front staff, especially the lady with the glasses was kinda rude. When I call them, she always said: do you mind holding for a sec? Then, she hung up on me. Kinda ridiculous. They are trying to sell you stuff like cream and shit. When I asked the dermatologist, she didn't even understand what's the ingredients on that. wtf? Asked the dermatologist, when can I see the redness goes away, she said a month. But, I didn't see any improvement at all! Find another dermatologist. Disappointed with this business. read more

Exceptional Dermatology Care - as you can see, there are still some scars and redness - Dermatologists Near Me - Fullerton, California

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I like Dr Yuan and the nurses there but the front desk is not nice at all. She said it looks like I canceled my appointment but the message on my phone said we look forward for your treatment today. I have a feeling she doesn't like me bc I am not Caucasian white bc I see she is really nice with Caucasian white I am white but from Middle Eastern origin . So if you go there be prepared for some weird front desk treatment. read more

Al little self care never hurt anyone! I absolutely loved my visit and everyone was very welcoming. The provider was very knowledgeable and was so kind to even answer other questions my friend had regarding a cosmetic procedure. I absolutely loved them and set up my next appointment at check out. read more

Exceptional Dermatology Care - Beautiful lobby - Dermatologists Near Me - Fullerton, California

I recommend Dr. Nguyen to anyone who has any medical or cosmetic dermatology needs. She is kind, knowledgeable and honest and very good at what she does. My entire family goes to her and we all trust her, have had very good experience with her and keep going back. She's simply the best! Also, the entire staff are friendly, and treat you like family. read more

I recommend Dr. Amy Nguyen to anyone with hair loss problem. I lost almost 90% of my hair due to alopecia areata. I went to see Dr. Amy in May and I was prescribed an oral medication. Now, my hair started growing back.. read more

I have been going to a Exceptional Dermatology Care, since I was a sophomore in high school. Dr. Amy Nguyen is the best, because for one she is so kind and two She's understanding of my concerns with my sensitive skin. I have gone through so much from acne to hyperhidrosis, and she has been there to help me through all of it. They prescribe you was best for yourself and let you know what you could experience with it and how it can help you for you to understand whether it can benefit you or not. They work well in most insurances, which I am appreciative of as well as having a really clean medical office which I appreciate. The receptionist as well, are also so kind. Everyone there has a great personality and is very welcoming once you come through the doors to help you with whatever you need. read more

I saw Dr. Sire last spring to get a biopsy to diagnose a nerve issue. I needed three 3mm biopsies. The doctor didn't properly prepare the biopsy tissues (he put them in the wrong type of preservative) and so the biopsies were invalid and not able to be interpreted at the labs. This was especially frustrating because the office didn't immediately take accountability for his mistake: They didn't update me on what had gone wrong until over two months after the procedure -- and during that time, I was waiting anxiously for my biopsy results. Ultimately, when they did fill me in on what went wrong, I was only notified through the office staff, instead of hearing accountability from Dr. Sire for the mistake. Ten months later, and I have three very bright and noticeable biopsy scars, and no assessment for my nerve damage. read more

I've seen a couple of doctors there the woman doctor with the long beautiful blonde hair and the older doctor I don't remember names I'm not good with that but anyway both times I had amazing results I did some laser on some warts I had on my face and some other stuff but anyway I recommend them it's a wonderful place thank you for your care I've seen a couple of doctors there the woman doctor with the long beautiful blonde hair and the older doctor I don't remember names I'm not good with that but anyway both times I had amazing results I did some laser on some warts I had on my face and some other stuff but anyway I recommend them it's a wonderful place thank you for your care read more

I have visited Dr. Amy Nguyen 6 times for removal of age spots from my 72 year-old hands in 2022 and surgical removal of a skin cancer on my neck yesterday. My hand skin color was dramatically lightened after each of 3 brief treatments using a high intensity light or laser. Yesterday, she excised the skin cancer, put in stitches and a bandage. Today, there is no post-op pain. Dr Nguyen, her nurses and staff are so friendly and likeable (as opposed to just being polite) that I never feel nervous, but look forward to going back & see them again. In November, i have appointments set up to do several laser treatments to remove dark mottled skin from my entire face. I wanted to get it done ASAP this summer but Dr. Nyugen said to wait till the hot sunny summer is over to get the BEST results. I have referred my wife & daughter. I'm a man who hardly ever writes reviews, but excellent results deserve to be shared with as many people as possible read more

Ommggg !!! I am soooo happy with my results ! Everything was so easy and smooth. I booked my appointment with Alicia (who is super amazing by the way). Adriana was my nurse and helped me with fillers. I do not have a top lip what so ever and I've always wanted on lol like most people. Adriana was so patient and really cares about the look you are going for. She stopped to let me let me look and made incredible recommendations on where we should add and not add. I am soo in love with my lips right now, even with the swelling ! She saved some Of my syringe in case I wanted to touch up when the swelling went down. If you want people who care about you and are not just in the business to make money come here !!! Adriana is amazing read more

Exceptional Dermatology Care - After my procedure.. will be going back for more - Dermatologists Near Me - Fullerton, California

Dr. Nguyen and the staff are super nice and friendly. She always answered my questions. I had amazing results! I did an accutane treatment. The side effects with minimal for me. Highly recommend coming here and seeing Dr. Nguyen. read more

I came here not too long ago for a consultation for some treatment on my scars. I have met with a really kind medical assistant. She had curly hair and had great mannerism. I was met by the primary doctor and they both suggested that Vivace would guarantee some results. We conversed back and forth, I decided to get the treatment. 6 Treatments for 3750, they said they would knock off 500 off, but honestly everywhere you go they say that. The machine itself is worth about 4-5k. One treatment costs 755 dollars. 3 is 2170. I was really excited for the treatment and I just really needed a lifter, you know? My plain and dull skin is just waiting to get lightened up again. I made sure I put it on my calendar and waited about a week or so. About three days ago, I have arrived and it was a completely a new set of people. They are definitely in the yelp pictures. Before, I arrived they asked me to come one hour earlier because one of their customers have called to cancel. I was excited that my appointment bumped up! I live pretty far away from this location. It's about a 35 minute drive or so that is with traffic. I finally arrived and they put in me in a room for some anesthesia cream on my face. It was cold and I felt my face losing sensation. I believed they put too much.... my lips started to lose sensation as well. I waited about an hour. That hour... it felt like a long time for me. I just could not wait to do the treatment and see amazing results! I was looking at old pictures of myself and I just could not wait to say goodbye. The PA came in the room to do my treatment. She is middle-aged blonde american woman. Her first impression was nice. She turned on the machine and the machine was not working.... She turned it on and off in frustration? Banging on the machine like the machine had problems in the past. She told me she would be right back.. I did think too much about it. I just hoped everything would be fixed and I can do my treatment and get out of here. Another nurse came in and tried to turn it on and off. The machine was obviously broken and my heart just sank faster than the titanic. All that waiting for a week and that long strenuous hour with anesthesia cream. I heard them calling the company who created the machine and they did not know the problem as well. Another 10 minutes passed and I just thought this was not happening. I paid a lot of money and cleared all of my important schedules for this. The nurse came in.. not the PA to deliver the news. She told me she had some bad news and I already knew what she was going to say. She said it was working just fine, but "it happened to stop working on our last patient". She did not really have to say all of that. She kept saying it was not their fault, we are not to blame. Could we reschedule another time? I just froze and had nothing to say. They had a five star rating on yelp, but obviously it is fake. I questioned the term exceptional and it is below substantial. Why do you not have a back up machine? Why do you only have one? I had so many questions, but I could not speak. She gave me a moment to reassess myself and that she would be back. Somehow the anesthesia cream was having an effect on my body. I was numb all over. I was starting nursing school soon and I just wanted to look my best before I went, and the only schedule worked last week. I felt so unlucky, why me god hahaha I knew this happened for a reason because everything happens for a reason right? I learned to not put all your eggs in one basket. I am glad that I came to this location because this is another lesson learned. I was not meant to be treated here. I do not trust their professionalism or their PA who walked out without saying anything. She clearly lacked mannerism and I do not recommend her to anyone. I got my refund back, but not my time for being there. The drive home was something else, but I pushed through that like I will in any endeavors I face in the future. ---- The red haired receptionist has extraordinary interpersonal skills. She was very polite and intuitive. The one thing the location done right. read more

Exceptional Dermatology is exactly what the name describes....EXCEPTIONAL I have received nothing but professional, first rate care with the Doctors and medical support staff, whose experience and expertise is unparalleled. Liz Young, in the Patient Relations Department is phenomenal. I was pressed for time when picking up a product from Exceptional Dermatology, and Liz actually ran out to my car to give it to me! Exceptional Dermatology is definitely the office you want to establish a relationship with. 5 plus stars!! read more

Dr. Amy Nguyen and the Exceptional Dermatology team is the best! I have trusted Dr. Nguyen for a decade now with my care. She is knowledgable, kind and always makes me feel very comfortable. Dr. Nguyen takes the time to listen to my concerns and she always goes above and beyond in executing an amazing treatment plan. She really has perfected her craft. The office staff is very professional, welcoming and friendly. Go see Dr. Amy Nguyen at Exceptional Dermatology and you will be so happy! read more

I have been a patient of Dr. Amy Nguyen for a few years now, and let me tell you she is amazing. She spends the time to listen to you, answer all the questions you have, and recommend the best treatment for you read more

I have been to over 10 dermatologist in my life and I highly recommended Dr. Amy Nguyen. She took her time to get to know me and address all my cosmetic and medical needs and concerns. I'm always beyond satisfied with my results and appreciate her caring and gentle demeanor. Go see her, you'll be happy. read more

I'm only give them 1 star since it takes a month and half to schedule an appointment if you are in for the long haul your all good if not look elsewhere. read more

I have been a patient here for over 2 years and I am "exceptionally" pleased every time I go in. Super friendly staff and physicians. Dr. Nguyen is an absolute gem and she has been helping me with my acne scars. She is very knowledgeable and thorough with her diagnosis and treatment plans. I recently underwent the Halo Fractional Laser Treatment and could not be happier with the results! Thank you so much Exceptional Dermatology Care for being the best at what you do. read more

Dr. Nguyen (and her Assistant, Andi) provide EXCEPTIONAL care and services! Today was my first experience with lip filler. Dr. Nguyen was professional, personable, proactive, conscientious, and created an environment of comfort and ease. To reduce the possibility of pain or discomfort, Dr.Nguyen utilized Lidocaine both topically and internally, strategically placed cold compresses and vibration, I was comfortably reclined, enjoyed listening to soothing music, and I was aware of each step of the procedure as she verbalized each of her actions. In addition, Dr. Nguyen combined my personal preference with her professional vision to create the desired look which is natural yet plump. read more

From the front office staff and schedulers to the nurses, technicians and especially Dr. Nguyen herself - I couldn't be happier. Finding a doctor that will actually listen to you, spend quality time and HEAR you is so rare and so important when navigating through the healthcare world. I have been looking for my new "home" and I found it. Dr. Nguyen very patiently listened to my issues and needs and gave her humble and professional opinion. I am 100% confident in my medical derm. needs to skin checks and mole removals. And now that I'm getting older, she's guiding me through the anti-aging world conservatively, which is what I wanted. I've never felt better. I recommend Dr. Amy Nguyen for all your skincare, anti-aging and preventative care needs. read more

Dr. Amy Nguyen is the absolute best all-around dermatologist I've met, talented at what she does no doubt. Wish I'd have found them sooner! No one compares & their front staff is always friendly. Highly recommended. read more

5-Stars for Dr. Nguyen. We all want to look better, and feel better about ourselves, and for that we must endure some discomfort. I received three treatments, my procedures required Lidocaine injections, and I mean a lot of them. I hate needles, but Dr. Nguyen's touch is Golden, have no fears, you're literally in great hands, and the end results are what I had hoped for! Don't put it off, just do it. read more

Had such a great experience here. Everybody was so kind, the office was clean and beautiful, and the procedure was so fast! I'll be coming back here in the future. Thank you exceptional dermatology care!! read more

Thank you David S (owner) trying to justify urself. Recommending a bleaching cream with lower hydroquinone after I told the physician that's what I've been using doesn't considered a treatment that you can charged a few hundreds. Beside, I didn't purchase the cream. Happy .. read more