BEWARE OF BULLIES AND SCAM ARTISTS In my 12 years of luxury property management this is by far the worst company and group of people I have ever worked with. I signed a contract for EXECUTIVE ASSET GROUP to clean my house and guest house, which is a total of 6 bedrooms 4 baths and 3000 sqft. I agreed to pay $1,978.11 for them to do a deep clean and the windows. They provided me with a detailed checklist and promised in their contract 100% satisfaction Guaranteed or they would come back to the home. We did a full walk through and spoke about everything that needed to be done, and even discussed using them on a regular basis since I live off island and wanted to find a group of cleaners I could really trust. Dan Hanna Director / Client relations called me and said they were done cleaning and asked me to pay the balance in full. Since I am not on the island I told him I would have my property manager go to the home to make sure all the work was done. She called me on FaceTime from the home and I instantly noticed none of the beds were washed and made, none of the laundry had been done and was overflowing out of the washing machine. There were piles of sheets by the front door, the linen closet was completely disheveled, and the windows which I agreed to pay $738.54 to be cleaned had a sticky film left on them as they were brand new had residue from the sticker, the main reason why I wanted the windows cleaned. I immediately contacted Dan Hanna and sent him photos telling him I was not satisfied. He told me washing the beds and changing the bedding was extra, but it clearly states in the checklist that those items will be done. He never offered to come back and honor the 100% satisfaction, and told me to contact his lawyer. I was shocked because never in my life have I had someone so quick to go to lawyers vs try to negotiate and come to a deal. So their lawyer J Russel Rain contacted me with a demand letter stating I make the full payment or he will be taking me to small claims court. After more thorough look at their company folder J Russel Rain, Attorney at Law of Rain Law firm LLC, had a business card paper clipped directly under the card of Daniela Hanna Owner/ Broker of Executive Asset Group and also Hawaiian Management Company, as well as Owner / Principle Broker for Tilikum Reality. All of these business cards were included in my folder from Executive Asset Group. I wish I would have seen the business card for the lawyer in the packet for a cleaning/ property management/ Realty company before I signed their contract, because that would have been a major red flag for me. I spent many hours over the course of a week trying to come to a reasonable agreement with their lawyer J Rain. At one point he offered me $150.00 discount, but later retracted that. $150 no where near covered all the work they promised to do but did not, I had to hire someone else to do all the laundry, make all the beds, wash all the towels. clean all the windows before my new tenants were moving in. I also asked many times for the checklist they did for my property, and the before and after photos. They refused to give them to me. Why withhold that information from a client who is out of state? So J Rain and Executive Asset Group, demanded full payment or they would take me to small claims court for $1978.11 plus additional fees. I am 100% sure I would absolutely have won this case. I am confident that any judge looking at this situation will not find it to be a reasonable position because the person providing the services knows that we would be off-island and refused to send before and after pictures to document that the work was done unless payment was made first. Also, the claim that laundry and making beds is not in the contract when it is specifically stated on the check list that was given when describing his services is also not reasonable. This is not a he-said, she-said situation. I have copies of the contract and checklist and pictures of the work not performed. I was bullied into making the payment due to this fact. In Maui you can file a claim for small claims court for $35.00 and if I do not show up they win no matter what. EXECUTIVE ASSET GROUP knows very well that I am not on the island and we spoke of my 3 children under 6 years old, and the fact that I have a full time job. I told them this when I interviewed them for property managers. So for me to show up in court I would have to pay for round trip flights, pay for somewhere to stay since my house is rented, take time off work, and hire someone to care for my 3 children, this would be much more than what I would get back in court. My other option would be to hire a lawyer, and that would have been more than 2K as well. So I decided to pay the bill and expose their fraud to try and save anyone else from the hassle of dealing with this horrible group of people. I STILL HAVE NOT RECEIVED CHECKLIST OR PICTURES!!!! read more

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Seems things were going ok. Guess Not! Never had a complaint the place was not clean but who knows what "cleanliness" means to each individual. When we signed up I mentioned that I was picky, reply was, not a problem. Halt. In the year that we were clients, we were never told that we had to provide twice as many linens and towels that we provide our guests. That would be 16 sets of towels, and 4 sets of Cal King Sheets, 4 sets of King sheets and 8 sets of twin sheets. You've got to be kidding right! After 16 years of managing it ourselves, we were not going to give up control of our 2nd home. "But we can keep it full all year", that's not what we wanted. This was hinted upon several times them taking over managing our unit. We had gotten a last minute rental and I forgot to let them know, yes my mistake but the day before the arrival I texted her saying that it needed to be cleaned for their arrival. Yes my mistake but, oh, I'm human. Told us it was no problem. The kicker and need I say more, after they cleaned and on their way home, we got an email saying they would no longer clean our unit. Left us high and dry with 5 more rentals coming in before our return. It took forever to get my linens and towels returned to me. Be wary of this business, I'm in agreement with KD V read more

Executive Asset Group did our construction cleanup at our condo. They were professional and proficient. Everything met our expectations. We would highly recommend them and most definitely use them again. Thank you for a job very well done. read more

I live part time in Kihei. I hired Maui Executive Asset Group last year to perform a deep cleaning and window washing on my rental condo. I was very happy with the thorough job that was done and the reasonable price. I was so impressed with Maui Executive Asset Group that I hired them to clean the condo bi-weekly while I am on-island for 3 months. Of course, I had them perform the yearly deep cleaning and window washing too. These folks are professional, prompt and do a wonderful job. No complaints - only many compliments!!! read more

professional and perfect! quick to respond and quick turnaround. thanks!