I was very disappointed in my experience. I didn't get a massage here so I can't rate that…read more Here's my story: I was gifted a gift card to this establishment for my birthday and was very excited to use it. They use a third party website to purchase gift cards. On this site, you have to sign up/create an account and book an appointment. When you get to the payment part, there is no option to use a gift card. Instead, they ask you to enter your credit card information. Why should I have to enter my credit card information if I have a gift card, especially as that was the sole purpose of having to sign up to use the gift card and schedule an appointment. That was the first red flag for me. So I thought, let me call them instead and book the appointment since the site doesn't seem to have an option to select that I have a gift card I want to use. What I didn't want to happen is I enter my credit card information and then go for my massage just to be told I have to pay with my credit card and that they wouldn't somehow recognize or even accept my gift card. This turned out to be the case. When I make the phone call, I explained I had a gift card and that I want to make an appointment. I was told to just come in and I tried to clarify if it's better to make an appointment or just walk in (people that were walking in were being told they would have to come back in an hour/45 minutes as they didn't have people avaiable). The man on the phone kept saying to come in multiple times and at some point changed his mind and said that appointment is better. I tell him what time I want to come in the next day but it doesn't seem like he really takes note of that as he didn't really ask for my information. The next day I go in just to be told that they don't accept gift cards and do not have any record of a gift card purchase and that I should get a refund. I showed them a copy of the digital gift card and also mentioned to them that they have a link on their website that allows people to buy gift cards and there wasn't really any acknowledgement of that. I told them that they might want to take that down if they don't accept gift cards as payments. They asked me if I still wanted to have a massage appointment and I declined.

I've had really bad neck and shoulder pain for a while now and really wanted a chair massage. I…read morelooked all over Roswell and Alpharetta, and finally found New You, which had a picture under services of a chair massage. I called, and they said they did chair massages and they had availability so I went over. I told him that I wanted the chair massage. I was led to one of the foot massage chairs and told that this was the same thing. I was like no. I want a chair massage like in this picture because I had bad neck and shoulder tightness, and they assured me that this was better. Then my masseuse started doing a full body massage. I explicitly asked for my shoulders and my neck. Essentially, I just paid the exact same price for just a private full body massage, but with the added benefit of being fully clothed in the middle of a public room. So now I feel like I have rug burn from my clothing, and I couldn't fully relax. My masseuse was very nice. And when he was working on my neck, he did a good job, but this was not at all what I asked for or what I needed. For paying full massage price, I would have gone to a spa or gotten one of the rooms. This was such a frustrating and disappointing experience. I needed my knots worked on. Not a rub down.