Excellent! Ashley is very responsive and professional as well as being friendly and helpful. LEGACY…read morehas been a great experience. A+

I am writing a review as a former property owner of single family residence in Palo Alto. Legacy…read moreProperty Management was my property manager from 2020 to 2026 before we sold our property. Legacy is a class act and I would likely recommend them, and the owner Derrick, as reliable, honest, and committed to exceptional service. Legacy is locally owned and operated and there's a grass roots knowledge and understanding of the communities they serve and the people they support. I will miss the "old fashioned, just pick up the phone and talk" relationship that I developed with Derrick and his team. Best of luck!

I am so lucky to have found Brian at Northstar Survey! I had a difficult project that needed to be…read moredone quickly. Everyone I called was weeks out and wouldn't make any exceptions for a rush project. Brian picked up the phone and carefully listened to my situation. He moved things around to come out quickly and take care of my project in a few days and all along the way, communicated what was going on. From start to finish, everything went smoothly!

Submitted a quote online for a survey service (as told by the phone operator). Waited two weeks. No…read moreresponse at all. I called again today, a lady keeps repeating I need to quote online. I said I already did so two weeks back. She then replied she will pass the info to the office team, but without providing the timeline when I will get a response from them. Just frustrating and time wasting

I purchased my current home with Rainmaker about a decade ago! Alex paired me with the right…read moreperson on his team to work with. I always felt I could go to either of them with questions and concerns. Through the years, we've stayed loosely in touch. Recently I asked Alex his thoughts on a second property, sharing my concerns and parameters. He had/has really good ideas, has experience with handling different situations, and I didn't/don't feel at all pressured to purchase. When it comes, hoping the second time goes just as well!

We never thought we could get the dream home after seeing the massive traffic at the open house,…read morebut Yao Li made the impossible happen! She is incredibly knowledgeable, strategic, and resourceful, navigating this competitive market with expertise. Her support didn't stop at closing--the unexpected and valuable after-sale service (including offering resources & connections to help fix small issues) truly sets her apart. We are immensely grateful and feel lucky to have had her as our agent.

Nicole and Carol are a great team and we highly recommend that you choose them as your trusted real…read moreestate agents! We started working with Nicole over two years ago as a referral from a close friend who spoke very highly of her. As first time home buyers, my husband and I were basically clueless and had no idea just how complex the Bay Area real estate market is. Nicole helped us navigate these waters with ease, and educated us about the complexities of disclosure packets and purchase contracts well in advance so that when the time finally came, we'd be familiar with such detailed documents. Pre-covid, Nicole spent an entire Saturday driving us to houses in various neighborhoods so that we could see what different cities offered and to help us narrow down our home search based on what we saw. We also attended several open houses together and she always kept an eye out for homes that fit our criteria and attended broker tours on our behalf. We also continued working with Nicole throughout the pandemic and experienced first hand how the original interaction model had to change. Without any open houses, I felt like Nicole had to pour even more time into our search because covid policies required individual appointments to view each home. Nicole was patient with us as we viewed what seemed like 20+ homes during a nine month period. She is respectful of your opinions, but will also share her professional opinion when requested. We ultimately found a home and throughout the entire closing process, not only did Nicole help us, but so did her team. We were in the best of hands and there weren't any hiccups. Together, this team guided us every step of the way with constant communication. DocuSign was used to electronically sign all documents and keys were left in a lockbox when the home was officially ours! In fact, with their help, we were able to close a week earlier than expected! As you can tell, we obviously spent a lot of time with Nicole (she was stuck with us for two years!) and we enjoyed every minute of it. She's great to be around and extremely insightful. Finally, I want to share a story from when my husband and I first started going to open houses a few years ago. When we told other agents who our realtors were (we just would say "carol and Nicole") and they *always* knew who we were talking about. Nicole and Carol have created a reputation that is built upon trust, professionalism and extensive market-specific knowledge.

I'm a first time homebuyer and had the best experience with Nicole who helped me purchase my first…read morehome. I was working with a different agent previously and it was not a good relationship, but switched over to have Nicole assist me after recommendations from people at work. Nicole was super patient and took me around to view multiple listings on our first appointment. She was super knowledgeable about the area having more than 20 years of experience. She also walked me through all that I needed to know as a first time buyer, and quickly built trust and made me feel comfortable with her representing me. At every step of the process, she personally walked me through it, explaining to me what all the documents in the housing disclosure package were for, and what I should be looking out for. Most importantly, she was always on my side. Nicole and Carol work together as team and I can't recommend them enough! I will definitely be working with them again in future!

Kelly has been incredibly helpful with both small and major repairs around the house. Her…read moreresponsiveness and follow-through have been outstanding. She carefully noted every issue, big and small, and promptly arranged for the appropriate professionals to address them. What impressed me most was that she didn't just ensure the work was completed on time, she consistently followed up with me to make sure the quality of the work met expectations. Her attention to detail, professionalism, and commitment to customer satisfaction have been exceptional. I would highly recommend Kelly and Intempus to anyone looking for a reliable and professional property management company!

Where do I start! Albert Ceja was amazing throughout my process in getting help for my parking…read morepass! He was very responsive in all my messages, keeping me informed eco step of the way. Thank you Albert!

We happily recommend Mike and his team at Troyer & Cabot! We worked with them on the sale of my…read moremom's townhome after she passed away. The first meeting we had with them we knew this was the team to work with. They have extensive knowledge of my mom's townhome community of Cuernavaca in Mountain View. From day one, everything about managing the sale was so seamless. The staging that was done was incredible (thank you Emily - from their group!) and after one weekend of open houses, the townhome had many offers, well over asking. The best thing about Mike was that he is so personable and nice, extremely good at communicating and was so patient with our many questions during the sale process. Without a doubt, if you need a realtor in their area, call the Troyer & Cabot group!

I am happy to recommend the Troyer and Cabot team. Everyone we worked with in this group was…read moreoutstanding in terms of communication and professionalism. Their advice for renovation and staging was spot on and we had several offers over asking for our condo. All paperwork was handled in a timely and flawless way. We are very happy with the sale and grateful to have worked with this team of experts.

Very polite and understanding people willing to work at our pase to acomidate both of our needs…read more10/10.

We were looking to move to a new apartment and Parkwood Apartments (1032 W Remington Dr Sunnyvale)…read morewas one of our top choices: I called in to ask a couple questions about the apartment and community before deciding whether to make a 1 hour drive to view the property. Spoke with Michael who was immediately rude, dismissive and misogynistic: he told me that my husband should come and see the property rather than me, having no other information about me other than I am a woman. He also accused me of being a marketer? Then he proceeded to tell me that the apartment is not very accommodating to people with cars? This happened over the span of a 5 minute call where I was nothing but polite. It is too bad because due to his behaviour, we will not be considering his property, when it was a top choice for us. I was confused why he felt the need to make these comments but he was obviously having a bad day and trying to take it out on others. Someone needs to train him and tell him that is not the way to go about it. I will be looking to escalate this.

I had an encroachment issue, and contacted Chris about doing a survey to get a clearer picture of…read moreexactly where the problematic boundaries were. He got back to me right away, and in the preliminary investigation he did in order to generate a quote, he found a survey the neighbor had previously done, forwarded the map from that to me, and hinted that I probably didn't actually need to do another survey. Super helpful and professional! If I ever do get a survey done around here, Coppens Land Surveying will definitely be my first choice.

Honest and professional! I had a great experience working with Chris. He walked me through the…read moreentire process, answering many questions via email and over the phone. He is thorough and transparent, so I would highly recommend others to consider working with Chris!

We lived for 4 years in a terrific Summerhill rental home in Los Altos Hills. Teri and Natasha were…read moreamazing. Responsive to all our requests. Helped facilitate several owner-paid home improvements. Extremely courteous and respectful about our privacy. They were a delight to work with from start to finish. The home had amazing views of the valley.

Teri is absolutely amazing. Her response is beyond professional. We understand that many things…read moredo not need to be attended to right away, but yet, she always does. Her experience in property management is undeniable. We had some bad experiences in the past with the previous management company, but I am guessing the landlord felt the same way. When Teri came onboard, it was night and day! AND she is also very nice and as sweet as the home grown honey she shares with us. She absolutely deserves her 5 stars!

Currently finishing filing with small claims court. They "lost" my pet deposit agreement and…read morerefused to pay it. Once I found my copy and submitted it they refuse to respond. I encourage you to file if they disregard any civil codes or refunds.

They frequently do not respond to requests and it takes numerous repeated attempts to get results…read more The apartment complex has one resident that blasts loud bass every night and it shakes the other apartments. Many of the surrounding residents have spoken to BT Properties and they are unwilling to do anything to help. Instead, they say that we need to take the matter up with the police. The apartment we rent (for a substantional amount) has numerous maintenance issues that are not being resolved. Leaking water, faulty bathroom, mold, bad heaters, clogged gutters, and MUCH more. We are counting the days until our lease is up and we can leave this disrespectful property manager. Whomever the actual owner of this location is needs to wake up and get a better property manager. I am amazed that a property manager could be so myopic and treat good residents with such disrespect. I hope this review helps prospective residents and owners to steer clear of this organization.