Currently finishing filing with small claims court. They "lost" my pet deposit agreement and refused to pay it. Once I found my copy and submitted it they refuse to respond. I encourage you to file if they disregard any civil codes or refunds. read more

They frequently do not respond to requests and it takes numerous repeated attempts to get results. The apartment complex has one resident that blasts loud bass every night and it shakes the other apartments. Many of the surrounding residents have spoken to BT Properties and they are unwilling to do anything to help. Instead, they say that we need to take the matter up with the police. The apartment we rent (for a substantional amount) has numerous maintenance issues that are not being resolved. Leaking water, faulty bathroom, mold, bad heaters, clogged gutters, and MUCH more. We are counting the days until our lease is up and we can leave this disrespectful property manager. Whomever the actual owner of this location is needs to wake up and get a better property manager. I am amazed that a property manager could be so myopic and treat good residents with such disrespect. I hope this review helps prospective residents and owners to steer clear of this organization. read more

will attempt to enter your unit for any reason SCOTT BARTNER or ROSARIO BARAJAS feels like. completely unaware of california civil code 1954, and/or choose to actively ignore it. drilled the lock off my door in an attempt to illegally enter. posted SEVENTEEN 24hr entry notices over the course of six months and had their lawyer write me a five page nothingburger, trying to scare me into compliance. complete and utter clown show of a "property management" company. avoid at all costs if you value your privacy. context: they were selling the property. had to correct code violations that they inherited from the previous owners. tried to frame the code violations as my responsibility instead of theirs, and basically tried to bully me into letting them tear my unit apart for almost a year. absolutely horrible experience. additionally, BT Properties is NOT BBB accredited, let alone with an "A rating"; dont trust me, look it up yourself. SCOTT BARTNER is an utterly unscrupulous liar. after extensive correspondence SCOTT BARTNER decided to stick his fingers in his ears and go lalalala cant hear u: "We've posted a legal, 24 Hour Notice of Entry for 4/5/24. We intend to conduct the inspection as we have previously outlined in accordance with the law and your signed lease agreement. Denying entry will have consequences up to and including eviction. Feel free to validate this with the city of San Jose as well. We will see you on Friday as previously mentioned. This will be my last email to you on the issue." no "inspection" ever took place; no LEGAL notice was ever posted. Entry was, in fact, denied, never took place, and did not result in "consequences up to and including eviction." Scott did not "see me on Friday" ROASARIO and crew decided to drill the lock anyway and basically attempted B&E but were unsuccessful. BT Properties code violations were never corrected before they sold the property. I wouldnt curse my worst enemies with the prospect of having to deal with this ridiculous clown car circus show cow excrement excuse of a business. Fuck You scott, and the cursed horse you rode in on. read more

BT Properties - Property Management Near Me - Mountain View, California

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place is friendly and nice but manager and management are not organized, after leaving the property no contact for returning the deposited . unfriendly and very rude office. they only make resident property manager with their friends or family, no response on email call. rude behavior from DELMA, GIGI, current manager of the Santa Clara property. read more

I met Rosario when viewing this property. She opened the door for me. She was very patient and explained everything carefully. I ended up renting from her and she was the best, very understanding and caring. She was very detailed while showing the property. I would recommend her 100%. Good manager read more

This management company refuses to return calls and emails for maintenance. 6 times in 3 weeks with no response, even if there's a leak or drippy faucet. When they finally do a repair and there's water damage because it takes them 4 months to finally make a repair, they consider it neglect by the tenant. Too bad I had time stamps with photos and kept proof of my maintenance requests, which voided the heck out of these claims. Slumlords. read more

We had BT properties manage our duplex for a year. They kept inconsistent records, sent incorrect tenant info, withheld funds without submitting receipts, and were rude when we inquired about summaries of charges. It was so strange that I googled "Mary Ann Kanyal" (the founder) to see what was going on, and I found this public link. http://search.dre.ca.gov/hearings/EnforcementActions.asp?StartDate=9/1/2018&EndDate=9/30/2018 (Ctrl-F to find Mary Ann) Suspension with Stay - Monetary Penalty Kanyal, Mary Ann Broker Officer 800 WEST EL CAMINO REAL SUITE 180 MOUNTAIN VIEW, CA 94040 12/5/2017 9/13/2018 Audit Accusation So be warned, read the fine print, don't sign a contract before knowing that you may have to deal with the hassle of chasing down paperwork, receipts, funds, etc. All while being treated extremely rudely for asking...so there, now I'm sharing! read more

BT Properties - Property Management Near Me - Mountain View, California

Scott. First let's make clear that no report was made because all he asked was if he wanted to come in his house. It's not technically illegal there for no legal action could've been taken. It was he demeanor and the way he said it which disturbed my son quite a bit, he was scared to even be around mark stenning after that very odd interaction with a 60 year old man would be saying to a child. My son Said mark " would stare at him if they were ever to see each other". It made my son very uncomfortable. Yes these are all serious claims. 1. A creepy manager who puts his ear to front doors and lingers around the door to hear what? If it was loud he could've sent me a text, call or a knock on the door. Not linger and creepily put his ear to the door. If there was so many complaints you think you could hear the noise without put your ear to the door. 2. Staring at little kids in the most creepiest way. Why is he staying and damn near drooling? 3. Yes I was wrongfully charged on my deposit big time. Your company and the way mark stennings purposely and outrageously overcharged on the small patches on the wall he had to do and basic cleaning for carpets doesn't cost $2000. The biggest holes in that unit was form hanging pictures nothing bigger than a dime coin. You kept my deposit and still are saying I have to pay $1100 more out of pocket or I'm going to collections. Cindy your office lady didn't forward us any paperwork even though we filled out the forwarding address and sent it to her, she still waited to the last day to email us saying that she's going to send us to collections. I have pictures of what the unit looked like before and after I moved in. AGAIN outrageous prices and a disgusting manager. If I could give less than a 1star I would. read more

Don't be enticed by the move in special or lower than usual rent- THERES A REASON. Worst company and property management ever. Moved my kids in apartment as they are students at UCSC 233 Felix and 117 walti streets in Santa Cruz. AFTER getting lease where move in costs were written down in the leaseThe manager told me I had to pay TWO months in advance! Called his boss at BTS and he said no I didn't seemed like manager was trying to pocket 2 grand. Second night in apartment discovered cockroaches! Even in upstairs bathroom! Not only that but although the unit was redone since prior tenants were filthy, I spent HOURS cleaning upon move in. NO SMOKE DETECTORS- had to ask! NEVER given mail key and prior tenant came by and got her mail and probably OURS! Thank god I didn't have to go to court to break lease as this place was filthy (one dumpster for 13 units), full by next day after pick up, unsafe and Sooo many other issues with the property, horrible management. Then to top it off the last day we were there a homeless drug addict tried getting into apartment TWICE! Scary, disgusting, apartments. Crappy manager and management company. Oh they are also dishonest last day we were occupying apartment came back from night in hotel due to inhabitable conditions only to find they entered our apartment without ANY notice to leave a new refrigerator in the unit as manager Joel said "we need that for a mother of three children that must feed her children" WHAT?! Then he said to me " you asked for a new one" LIE. Illegal entry and more. Small claims court here I come, their misrepresentation cost me Money! read more

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Rosario has been one of the most pleasant property managers I have had the pleasure of meeting. She has always listened to my concerns and made me feel at ease when certain problems would arise and for that I thank her! She was more than fair when I decided to move and made the moving out process extremely stress free. She is a true gem. read more

WORST RENTAL COMPANY EVER. If you read the reviews you'll understand why immediately. These people never return phone calls and have a handful of different phone numbers to call their office, but what for? You leave messages and nobody calls you back... they are just as negligent to tenants requesting repairs and they definitely try and rip people off when you move out. I've been calling and sending emails for two weeks now and not a single call back until you actually get someone on the phone at their office and request the personal emails of the agents showing the apts you're interested in. This is absolutely asinine, a rental company that doesn't respond to people trying to rent their homes... read more

Kris is our property manager, and we can say without a doubt she is the BEST! She is very hands on, all issues are dealt fast, efficiently, and with care. read more

Rosario B. is a rare gem in the BT properties management system in Mt. View. She is fair and effective, addressing all my concerns very professionally while maintaining a personal touch. That's not always easy. She responds in a timely way and follows through with what she needs to do. She easily has been the best manager of properties that I have ever come across! I have lived here 5 years and the first couple of years we were managed by another women from BT who was really horrible. Glad to have a great place to live thanks to Rosario. read more

Kris Wagner was such an awesome property agent - she went above and beyond to handle my requests before move-in. I viewed the unit on a Monday and moved in that Saturday! She's been such a trooper in helping out with some of the minor tasks that needed to be resolved. And she's super friendly! Highly recommend. read more

Living at 690 Leahy st managed by Mark was an enjoyable experience. He was always Available to resolve any issue that we had. The apartment complex is in a nice and quite area. It's near Target, Stanford and downtown Redwood City. Thank you Mark!! read more

BT Properties has been great in managing the apartment I live in. They were really flexible during the move in process and were kind enough to provide me with a video virtual tour even before pandemic. During my stay, their manager/owner were readily available and came on site when needed, and kept everyone's well-being in mind. During moving out, they were completely accommodating and were instrumental in making the process smooth and carefree. Altogether, I consider it fortunate to live in an apartment managed by BT Properties. read more

Please do yourself a favor and don't rent their property. We moved out from one of their apartments last month. I paid 750 deposit when I moved in. We got a letter from them that the cleaning and maintenance would take $1500 and I have to cover for it and if I don't pay them the amount within 10 days, they will ruin our credit score. P.s: I lived in a one bedroom apartment with my husband for a year. We kept the home very clean.. They asked us $960 for the paint, also they said that they will be installing 4 blinds and the charge will be on us. Moreover, I left one wall decal (that can easily be peeled off), to take that one, they charged us $100. Picture is attached. read more

BT Properties - I would give negative stars if I could - Property Management Near Me - Mountain View, California

I have been renting from BT Properties for several years. My experience with them is mixed. When I lived in one of their Mountain View apartments, they were fast and courteous with minor repairs. Trouble started when I decided to move to another of their properties which is closer to work. They approved the move and even drew up the new contract but on the day I moved out/in they claimed I broke their lease and that I owed an extra $1200 b/c I moved in the middle of the month. I had to work with Project Sentinel, a free mediation service, to get BT properties to remove the charge from my electronic bill. Last month I noticed a leak coming up from the ground outside my kitchen window and also from the bathroom floor. By the next day it was a full-blown sewage disaster, with gallons of raw sewage on the ground, coming up from my bathroom pipes and flooding the bathroom floor. In the morning I phoned the manager and described it as an "emergency" but the plumber didn't show up at my place until late afternoon the next day. I have requested to be relocated to another unit but BT Properties is dragging their feet. My manager tells me to be patient but after a month they've offered no solution, compensation or rent reduction. The apartment smells terrible. It's so bad I can hardly eat. The smell of sewage is in my clothes and I will have to replace everything when I eventually move out. In my opinion, when you rent from BT Properties, you are not the customer; you are the product. The landlord is the customer. Again, in my opinion, this can be a problem when you want to move apartments (which have different owners), or major repairs are needed. My review takes off one star for trying to overcharge me $1200, and 1.5 stars for not responding appropriately when there was a raw sewage leak. Half star off for forcing tenants to pay online through RentPayment.com. As another reviewer observed, the default payment setting will cost you $50 just to pay your rent. If you pay by electronic transfer the cost is just $1. If the company resolves the issue with the sewage smell I'll revise this review. read more

We loved our 3 beds apartment at 690 Leahy St. Redwood City, Ca. The Location is good and near to Target and stores. The most thing we like was the very nice and relaxing views on our windows. Well, we miss that place. About the property manager, he quickly response everytime you need repairs or services. Thanks you Mark and BT properties. read more

My grandparents rented with BT properties in Redwood City! They never had any issues through their lease and always was able to get in contact with the property manager Violet. The building was keep clean and felt safe in the neighborhood. read more

I viewed two of their properties which were, unfortunately, dumps. I subsequently tried to set up appointments to view other ones that looked better and the woman who was required to show the properties simply did not return any messages. Unprofessional. read more

So this is sort of a different type of review...I was interested in a handful of the properties posted on Craigslist by this company. I reached out to 4-5 different agents over the course of 2 weeks. I called each of them at least 5 times because I was trying to get some viewings set up before I made my way down to the peninsula. Funny enough, not a single one of them answered their phones, nor did a single one of them ever return my calls or voicemails. That leads me to believe they're just as negligent with responding to tenant issues and requests. I'll spare myself. Thanks, but no thanks! read more

I have been living at one of the properties they manage. I have had the best experience so far right from showing the property 4 years ago to maintenance and repairs needed day to day basis. Scott is the best property manager I have interacted with absolute professionalism and respectful demeanor. The kids just love him. read more

Scott is fully engaged in helping residents, both when a maintenance issue comes up as well as proactively. As the onsite at Acalanes Drive in Sunnyvale, he has replaced our stove and later our refrigerator -- in both cases, doing so without us asking and before the units needed immediate replacement. He checks in with tenants frequently to ensure they are enjoying their experience. As a bonus, he is earning a reputation at our complex as a master chef, whose smoked creations he happily shares with his neighbors. His pasta sauce could use some work, but that's about the only thing by way of improvement. Kudos to BT for retaining a top-flight property manager. read more

Paul has been legendary at showing the apartment and was the consumate professional. Very helpful and and great representative of BT Properties. The unit at 357 View cleaned up very well and thank you to Paul for all his assistance. read more

Don't rent from this company. Don't use this company for your rental property. CYA if you are currently renting from them. The city of Mountain View offers mediation, don't be afraid to use them. Many people in the area have more money than time, BT properties takes advantage of that. I had issues when I called management with specific issues in public areas. I noticed water damage in the laundry room and there were termites found outside f the property. read more

Rosario at BT Properties was amazing during my boyfriend's and I's move in process. From showing us the apartment to signing our lease, she was always easily accessible to answer our questions. She helped make our move in process fast and stress free. read more

We stayed in a BT property (at Acalanes Drive) for nearly 2 years. Scott was one of the best property manager I have encountered. He was very friendly from the time we moved in and helped us in resolving any issues we had during our time. We always felt safe because of the good security system we had and Scott made sure he monitors often. read more

BT Properties was honestly amazing from start to end. Paul, who showed us different properties was super cordial, nice, and let us ask a ton of questions and answered all of them very candidly. While living at (12 Coleman Pl, Menlo Park), BT Properties were super responsive. Anything from the washer needing some repair, to the light in the garage being down - they fixed everything immediately and got back to us to update us. They also took care of lawn maintenance, so we always had a beautiful lawn. Finally, during our move out, they communicated so well. The office staff was awesome. We took great care of our apartment. It was super cute and in a great location. The walls were a little thin, but that's pretty much every apartment in the Bay Area. We just had to move due to a change in jobs. We would have continued renting from them if we were staying in the area. read more

We needed to break our lease and move quickly and Scott Bartner was incredibly understanding and very helpful in getting our unit rented quickly. He was communicative and up front about the process. read more

By far the worse Property Management company out there. They do not respond to your requests for anything - and when/if they do, it's always with "well, sorry, but...." We had to take care of our own plumbing in our apartment and they screw up your rent payment CONSTANTLY. They are pretty on the "ghetto" side of running a business as well - not professional in any which way. Nothing is properly documented or implemented. It's seriously horrible dealing with them. You never know who you're supposed to call and good luck reaching them. I gave a 60+ day notice. When we left, no one contacted us, told us where to leave keys, didn't give us any info on leaving - NOTHING. And when we finally left we still got a notice saying we needed to pay rent...WHAT!? So I sent a message to whomever I thought would be listening (at this point we had no idea who we were supposed to be contacting) and Becky responded with: "When did you give your notice?" I swear to you - my mouth fell to the floor. I forwarded my email with the notice, explained that it was a 60+ day notice, and that it was confirmed by the owner and I STILL have not heard anything back from them. I have a lawyer on standby because I have no idea if these people are even going to remember to give my deposit back after 21 days of vacant. STAY AWAY FROM THEM!!!!! read more

I have lived at 1800 California for 2+ years. Scott B. And the rest of BT Properties have been absolutely wonderful. Any maintenance or service request were handle quickly and urgently even during COVID and everyone is always super pleasant. This building in particular is older so walls and ceiling are thin but our neighbors have been super sweet and understanding about it so it was never much of an issue. Parking can be a pain but again I personally never had a problem finding a space for guests on the street. Should you find an apartment with this company, they will make sure you are well taken care of. read more

NEGATIVE STARS - PLEASE DON'T RENT FROM BT PROPERTIES Please don't move in here. Today the management came into my apartment and claimed to move around the smoke detector in the unit -- with no reasonable notice they'd be in the unit. We requested 24 hour notice. BT Property's Kelly Johnson informed us that they would not provide us with any additional required notice. We requested to be present during the inspection and we were told that they would enter regardless of us being present. We asked for Kelly to set up an appointment and she refused to set up an appointment. In addition, we do not even have a smoke detector in the kitchen or living room. I talked to the management about this issue and they refused to abide by the rules. Notice that out of 22 posted reviews, 19 are negative! Also on their website, they "selectively" list favorable yelp reviews. But they are all from January 2011!!! Almost 2 years ago! Not one review is from 2012! Oh wait! Did I mention that as soon as your first year lease is complete they raise your rent consistently every year by hundreds of dollars a month! To make matters worse, there has been a Port-o-potty in front of our unit for the last year. read more

I met and worked with an incredibly unprofessional property manager, who consistently set up appointments with workers, no show and no follow-up ...and acted as if nothing happened read more

Let me tell you about how to keep your sanity while apartment hunting...Stay AWAY from BT Properties...we were lied to, led on... passed on to management and screwed out a rental... after being approved (so they get to keep your money) then saw the listing reposted on Craigslist...dishonest, deceitful, disrespectful business...been renting for many years NEVER been treated this badly.... STAY AWAY!!! read more

No stars should be given to BT properties. I am writing this review because it is impossible and I mean IMPOSSIBLE to receive a call back from Rosemary,Becky, Cindy or anyone else that works there. I live in a San Carlos apt complex and our recycling has not been picked up for over three weeks. Myself and another tenant have called at least a dozen times to get this taken care of as we are now just recently having to pay for this service. We have sent emails, left messages and have spoken to Rosemary, Becky and Cindy all of which have promised on every phone call to get this taken care of. Yet here we are three weeks later and the recycling is beyond overflowing. I had my family and friends over for the holidays and had them walk into our complex a different way to avoid the disgust and filth by our trash and recycling. I would like a call or a response from the owner of this company. The people that work in the office are nothing but rude and could care less of the conditions we live in. This is unacceptable. As I read through the reviews on BT properties I can't help but find it bizarre that a place could receive this much negative feedback yet nothing is being done to change anything. You're website shows that you send your employees to courses on customer service and customer service management that has to be a joke because there is no way that these ladies have taken any courses whatsoever on how to treat your tenants. read more

Unbelievable. Here is my update: we got a termination of tenancy notice instead of a refund. Apparently since they "lost" our agreement to a lease, we can be forced out just so they can renovate and hike up the rent. My family has rented this unit for over 15 years. It is home. I am beyond furious. Brett, I am having a difficult time responding to your message, I would welcome a private message so that I can respond. Rosemary Gibson has told us she has "no info" despite having been dealing with this for a week. Have also left messages for Terri berwick. read more

This property is by far the most unprofessional agency I have ever dealt with, and everyone always says "take pictures they will try to screw you out of your deposit" I had faith in BT Properties that they would be fair but I was disappointed in the end. The deposit was $750 for a 1 bedroom less that 500sqft place, after moving out a year later because horrible management the carpet replacement cost was $788.01! There were a few small stains but even if I give them the benefit of the doubt my small living room carpet is not a $900 job (we apparently pay 80% of fees). After Days of asking the on site manager for a walk through so I can get an estimate I was turned down because she was out of town then just sent a bill 24 days later with no receipts just asking money and no explanation. I will be homeless before I ever rent from BT Properties again read more

We recently moved in to 1500 Laurel apartments in San Carlos. Our application was approved within days and our agent, Lisa Shaps was awesome. She was very friendly and was available to answer our questions even during late evening hours! In the course of the past few weeks we have lived here, we did not see anything that we don't like. The neighbors are very friendly and professional. Not sure about other properties managed by BT Properties but our building is very clean and well maintained. We had some minor maintenance needs in the bathroom and Lisa made sure that those were fixed in 2 days. Again, this review is for the building at 1500 Laurel, San Carlos, which is managed by Lisa Shaps. read more

Horrible customer service. Rosemary speaks to you like you're annoying her from the beginning. I work in customer service and I know people can be so unpleasant, even when you're at your best which is why I am cautious about being kind on the other end of things. Gave us our deposit 2 weeks late. We had to provide our forwarding address to Rosemary several times over email. They never showed up for the scheduled walk thru. Almost never kept their word about anything. Shady dealings with the water bill we had to split with the rest of the complex. Mind you, my roommate and I were total neat freaks, quiet and always prompt about paying our rent on time. We had great credit and rental history. We deserved to be treated better. Unfortunately, I have had worse landlords. Karina seemed pleasant over email so maybe just stick to speaking with her at this office. read more