HORRIBLE. Never on time, they do dot do what they discussed in the assessment / inspection. Then…read morethey are very slow returning calls or texts. They initially did 60 minutes worth of non-effective work and tried to charge $1264. GO USE ANYBODY ELSE

I wasted 4.5 hours of my time waiting around for Ashley. She was a No Show. Didn't even respond to…read moretexts or a voice mail. I also called the main line and was put on hold for over 15 minutes so I hung up. Horrible customer service, very unreliable. What a disappointment!

No mice after a second visit! They are easy to work with. Had to call them back and they were…read moreaccommodating and thorough the second time . Contract is reasonable and the way to go!!!!

I had an outstanding experience with Town & Country Pest. We had a stubborn wasp nest near our…read morechimney that another major company wasn't able to solve, but Town & Country came out quickly and handled it right away. They were prompt, professional, and surprisingly affordable compared to other quote I received. The technician explained everything clearly and promptly took care of the issue. Within a day the bees were gone, and we haven't had a single problem since, and that was 4 months ago. If you want a local company that actually solves the problem the first time and treats you well, and offers up a fair price, Town & Country Pest is the way to go. Highly recommended!

Optimum took care of two problems for me. I recommend them for any bug problems you may have…read more I had a bed bug problem. I used a different company that charged me $270 for inspection. They were not able to find the source of the problem. Then, I reached out to the Optimum. They sent a technician within 5 days for a free-of-charge inspection. He was very knowledgeable and could find the source of the problem within 10 minutes. He also confirmed it was limited to one room. I needed help moving the furniture around, and the technician took care of it. The treatment provided by Optimum got rid of the bed bugs. I had a problem with spiderwebs everywhere and other outdoor bugs. I signed up for the outdoor treatment twice a year. The first one was done late fall, and so far, I don't see any bugs or spiderwebs.

From the owner: Optimum Pest Pros offers the Rochester, NY area pest control solutions that help keep your home and…read morebusiness pest free. Our residential pest plans are a great way to stay proactive for pests around your home seasonally and year round. We always advise and recommend our customers choose the plan that fits their concerns. Our commercial pest programs stand out amongst our competitors. We have over 10 years of experience working with restaurants, hotels, warehousing, multi-family housing, hospitals, schools/colleges, food processing, rental properties, and much more. We have the knowledge and equipment to meet all audit standards and provide professional control for standard pests and specialty service pests. Contact Optimum Pest Pros today.

Woke up at 6am on a Sunday to yellow-jackets buzzing around my bedroom. Contacted Scott at 7:30a…read moreand he was here and done by 8:45a. One hour service on a Sunday morning without an appointment is INCREDIBLE! Super friendly, personable, and professional and the service was priced fairly. I won't hesitate to use Scott again in the future!

Thought we had a rodent issue in our basement. Scott came out quickly and eased our fears.. The…read moreissue was not active but historical. We asked about spiders...because we have ALOT of them. He came out and sprayed the house and the basement... his guarantee is legit.. we saw some more spiders.. he came back and sprayed again. Not only is he prompt, professional, and very knowledgeable.. but he is also a totally cool guy!!!! We will be using him for all of our needs.. You should too!!

Been using Custom for 2 years and there fantastic great service always very professional when them…read morecome!

They've been treating my house for several years now, from foundation to eaves--for spiders, bees,…read moreetc. We even get less spiders and other bugs inside since they've been coming ...and...if you sign up for the spring and fall applications, and then have a problem...they come back to take care of it! All of the employees are so friendly!!

Tom provides exceptional service promptly. He is thorough, reliable and able to identify and fix…read moreproblems well. Best of all, Tom is one of only two I could find who is insured and certified. If you have someone else, I hope they are not injured or damage anything because they will put the homeowner at risk.

From the owner: Have termites and other pests taken over your home? Call America's Pest X for swift and thorough…read moreCanandaigua, NY Pest Control services. We are here to provide quality customer care.

DO NOT USE THIS COMPANY…read more I hired Orkin for a comprehensive wasp treatment for a nest located near my chimney--directly above my newborn's bedroom. When I called to schedule the service, I was told it would not be an issue. I paid $415 expecting professional, effective removal. What followed was a frustrating, ineffective, and misleading experience: The first technician walked around my house but did not spray the actual nest. The nest continued to grow. I requested a follow-up, specifically noting the need for a ladder to reach the nest near the roof's peak. Two weeks later, a tech returned--without a ladder. Still, I insisted he spray again and watched him do it. Wasps returned again shortly afterward. I informed Orkin that the underlying issue--a gap in the masonry--needed to be sealed to prevent the wasps from coming back. At first, they said this would not be a problem. Then, they quoted me an extra $1,500 for a scissor lift rental, despite initially promising comprehensive service. When I questioned the added cost, I was told it was because the nest was "too high." This height limitation was never mentioned during scheduling or on their website. After nearly 1.5 months, I still have an active wasp nest above my child's room. If you want transparency, follow-through, and actual pest resolution, look elsewhere. Orkin failed on every level. ADDITION: Orkin did provide me with a full refund after creating this post, and we agreed to sever our services with each other.

Lied about a mouse problem to get money out of us. We had used Orkin for the past year due…read moreinitially to having spiders. They told us during the first inspection that they found mice in the attic and basement when it is only a 1.5 year old house. They set up traps and we paid for them to seal up holes. The traps never found anything... Fast forward to last week when they showed up unannounced to check the status of the attic with the mice. They told us the problem was now worse and we needed to completely replace our insulation and were trying to charge us $10,000!! (This was after their "discount" off of $13,000). We've have 2 other pest companies come and inspect since and none of them have found ANY signs that there have EVER been mice. I asked them if they saw the holes that Orkin showed us picture of. The only holes they found they said were clearly made by HUMANS. No holes from mice whatsoever.

We detected a bees nest (I'm allergic) and Upstate came out promptly…read more Very thorough, discovering a more serious situation on the house. Friendly service, fair price.

Bee issue, and they were making their way into the house. Andy came out the same day I called and…read moretook care of the problem toot-sweet. I'll be having him out again in the Spring for some other pesky critters too. excellent service. Expert service. The "Bees knees!"