I have been to many many smoke shops... None that care like a gentleman named Jacob has ever shown!…read moreThis gentleman answered my call earlier in the day While I was in search of a part for my vape which at that point seemed hopeless and he so calmly told me to "come in".... "you never know what can happen".... Well I showed up and walked inn... Just so happens Jacob had my pod and I walked out skipping I was sooo happy to finally be able to use my vape again! I almost forgot I also purchashed an e- juice calEld Tortoises...wow

went in to buy a replacement coil for two different smok vapes I have and the employee working at…read more230pm Monday the 19th first of all didnt even know there was a whole shelf of smoke coils for sale and when I found the shelf and asked to look through the basket to see if my sizes were available I was told I couldn't look through the basket and he wasn't going to look through it for. me either. so whatever employee you have is actively losing you sales. I wouldn't keep an employee like that around.

I love this store and especially the guy's running it! Musa is so helpful and friendly and his…read morebrother(?) is super nice too! He gave me the most delicious stuffed veggie thing's indigenous to their home land! They offer best prices on everything and since it's Monterey County, you won't be taxed as much as in Santa Cruz County! That said, they offer both Santa Cruz AND Monterey branded merchandise. They're open later than most other shops and their store is always well stocked with a little bit of everything making gifts or personal item's fun to shop and fulfill all your smoke shop needs!

This shop never fails to please with every variety as far as brand and flavor for disposable and…read morerechargeable vapes. as the market continues to produce more brands and more flavors so does the inventory at dullys to matc.the ever expanding array for the most innovative and flavorful Vapes and juices can always be found here I promise u that. prices are very fair not trying to rip u off.bomb masks and accessories too.

An excellent shop! For anything and everything related to tobacco--whether it's cigars, pipes, or…read moreroll-your-owns--this is the place to go. Honestly, I've never in my life encountered such an attitude toward customers! They don't just try to push products on you; they take the time to help you make the right selection and provide detailed information. A good selection. The salesperson explains everything about the assortment perfectly. An excellent shop with a proper humidor room! The cigars are always in perfect condition--never dried out. There is a wide selection of both Cuban and non-Cuban brands, offering everything from classics to interesting new releases. The staff is extremely knowledgeable about the inventory. I definitely recommend it!

Great selection of cigars fair prices…read more Mo was very helpful! They also offer a variety of tobacco products

An excellent selection--the cigars are stored properly. The shop owner is a truly passionate…read moreindividual who genuinely loves his craft. We had a pleasant chat, received expert advice, and left with the very best impressions. We wish you continued success and prosperity! For three years now, I have purchased my cigars and cigarillos exclusively from this shop. The products are consistently of excellent quality, and the prices are as low as they get. If you are an experienced connoisseur of flavorful, aromatic--and, most importantly, natural--tobacco, then this is the place for you. If you are just starting out, they will be happy to assist you with your selection. Experiment to find your own personal taste--the variety here is extensive. It's a shame that reviews are limited to just five stars; oh well--I'll add a sixth one myself!

In my 40 years of cigar lifestyle and etiquette in customer service, this shop lacks neither. I…read morehave been to this shop over the course of 5 years and my recent and last purchase will end due to a small in stature and intellect hipster man boy who doesn't know the first thing about customer service and was extremely rude. I now work in the cigar industry and can tell you as a cigar lounge manager I would not give this shop the time of day until they clean up their act. Or find a new store clerk. Preferably one with manners and knowledge of cigars and customer service! Avoid at all costs.

I called and I got a good sense that the other person on the line helping me stepping into my shoes…read moreand getting, "the sense", of what I was looking for. The person helped me and then followed up with a call like he said he would and just what I needed. Tx

I stopped here on my way out of town after a visit. I actually walked out of a shop right before…read morecoming here due to customer service. I'm glad I did. This shop was absolutely solid. The dude running the store when I walked in was on top of everything. Welcoming, knowledgeable, and honest about products, just a solid dude. Not my first time in that area, when I'm back I know where to stop.

Visited the other week and had a great experience! Shoutout to one of their employees, Carter! She…read morewas incredibly helpful, answering all of my questions with patience and a positive attitude. You can tell she really knows the products and is a great resource if you're indecisive about what to try. Overall, the customer service was excellent. I'll definitely be returning!

This review is way overdue because I absolutely love, love, LOVE The Hook. Their selection is…read moreunreal -- honestly one of the best around. There's always a daily deal going on, so even if you're shopping on a budget, you can still score top-shelf bud at a great price. Today I got a top shelf 1/8 for $28 I've checked out all the shops in the area, and this one hands down has the best variety and quality. But my favorite part of The Hook is the staff. They are truly what makes this place special. Alyssa and Starr aren't just helpful -- they're genuinely kind-hearted, warm, and so easy to talk to. They always have the best recommendations, and because of them I've discovered so many new brands I absolutely love. I'm a budget shopper too, and they've put me onto amazing, affordable options that still hit just right. Denny is also super helpful every time I go in -- honestly, everyone who works there is great. The vibe inside is always good energy -- super welcoming, chill, and even pet-friendly, which I love. If you're in the area, I highly recommend checking this place out. They've got everything: flower, pre-rolls, edibles, drinks, vapes -- literally all the goods

Rate is the man Santa Cruz locc you aren't from the 831 if you don't know the owners name off hand…read more This shop has been around for over 20 years selling local products from local glass blowers. The owner will even repair your broken piece! They don't make em like iries now a days

I had such a good experience here today!…read more The man with the awesome hair and cool glasses is very knowledgeable about all things Vape. He really taught me a lot today. Completely unexpected, and I'm thankful :D

I love this place it's convenient in the morning afternoon and after work no trips to Salinas or…read moreSanta Cruz

Best dispensary in SC county. Price is right and the bud…read moretenders are most helpful. They cave the best dog treats too