Avoid this agency!Regret booking my flight through this location and company. Brett Siborne was…read morequick to take our $5k vacation, yet when we needed assistance his poor customer service skills came through. Very unprofessional emails and non chalant attitude (took over a week for a careless response & by then we paid out of pocket) Book with Forbes Travel awesome customer service & attitudes.

Saw Alisa Howe for a very quickly planned trip. She hit the nail on the head. She exceeded every…read morerequest I had. She listened to what I wanted and provided A+ customer service. Can't say enough good things about my experience except I'll be a repeat customer

esraa@odenza.com Did an incredible job when above and…read morebeyond helping me with my Hawaii vacation!! I highly recommend Jennifer and Bryan S.

Our advisor was Akshay Sadh. He is very responsive and make all of our trips very smooth! His email…read moreis asadh@odenza.com I would 100% recommend him and appreciate this service very much. Can't wait for our annual trips.

Professional and friendly staff. They offer amazing 24/7 support whenever an emergency comes upread more

Jatinder GILL she is very helpful and she find good deal and provide useful stuff all over she very…read morekind

Horrendous travel agency. They sold us a ticket (ran the credit cards, the payment went through on…read moreour statement) and then turned around two days later and stated that we must pay $500 more per ticket because "air Canada" changed its' fares. The employees kept claiming they were "on our side" and wanted to help us but said they could do nothing. THEY had made the mistake and THEY were unwilling to admit it. FINALLY after a week of non stop stress and asking US to call Air Canada for THEM (that is their job afterall), the manager asked for us to NOT give them any more business. Incompetant staff and extremely rude.

I've booked numerous vacations with Jubilee aka Travel Best Bets over the last 17 years and every…read moreone has been wonderful from start to finish!! France, England, Spain, Mexico, Cruises, Hawaii, Disneyland...all the places we've visited have given my children and I too many happy memories to recount here but suffice it to say, it's given them a well rounded view of the world and we owe it all to our fabulous travel advisors!!

First & last time using a travel agent. Started with agent taking full payment when we were told…read morethey were taking a deposit, next booked flight for my husband as a "Mrs.", next booked wrong seats on flights. We weren't told that there are multiple flight times to choose from so are booked to arrive back home late at night with a long drive to get home from the airport. When I requested a change to flight times I was told it would cost about $500 more! We leave on Saturday & can only hope the trip will go without further issues.

Terrible. They owed my parents money after they refunded a ticket and have taken over 3 months and…read morestill haven't repaid it. My parents also discovered that the owner, Lily, charged an extra two thousand dollars to their credit card. In their dealings with her, she has been dishonest and unprofessional. Buyer beware!

This company deserves zero star, I have to put one star here in order to post a review, but in all…read morehonesty, they don't deserve even that. I've learnt that this company has borrowed the credit card of the mom of my friend. Throughout 2015, they have continuously charged other customers' airfare expenses onto this credit card and at one time up to 30,000 dollars within one month. The outstanding balance was averaging to around 15,000 to 20,000 a month and they were delinquent in paying back these expenses. This practice is very suspicious as to why a customer airfare has to be charged into other people's credit card. The saga has continued through out the entire year in 2015, and has put tremendous stress to the old lady. This company was enticing the old woman with a sweet credit card rebate points in exchange to using her credit card, but they simply offload the risk and the burden of the debt to an elderly, what a shame! The back and forth communication between the old woman and this company has dragged on for one year. Terrible practice, dishonest, liar, cheater, you name it.