Clarine requested that we meet at a nearby Starbuck's, as she works from her home. At this…read moremeeting, she promised to have details for a planned trip to Europe within the next one to two days. There was no further response from her despite repeated efforts to contact her, all of which went directly to voicemail. We have since made arrangements on our own--significantly more expensively as due to Clarine's non-response we lost the chance at 21-day fares. If this is the way she provides customer "service," I'm astonished that she was able to run her Rohnert Park travel agency for 32 days, far less the 32 years of experience she claims.

My husband wanted to give me a wonderful trip to Greece and Italy. He started looking in the…read moreyellow pages and after many calls and messages left to different agencies, Clarine from Academy Travel called him back! Thank goodness! We had very specific things and places we wanted to do and go to that didn't follow a specific tour. Clarine went above and beyond to plan the most seem less, wonderful trip we could ask for. She followed all of our requests to the letter and stayed up many a night (because of time differences) to make sure everything would be just right for us when we arrived. She had out itinerary so well spelled out, even the most untraveled person could not get lost or miss a flight. She puts so much personal attention and thought into planning your trip as if it were her own. When dropping off paperwork, she even left a bottle of wine in honor of my birthday that was going to take place while we were on our trip. Needless to say, I highly recommend using Clarine and Academy Travel for your travel needs, you won't be disappointed!

Dimensions in Travel is an excellent Travel Agency! I am an extremely busy professional woman who…read morehas been using this company since 2010. And, the owner Ms Jill Romano has planned several outstanding vacations for me to Europe! These trips are exactly what I enjoy and every detail is planned is taken care of which eliminates my stress! I took a trip to Croatia last September during the COVID pandemic. It couldn't have been easier! Jill and her colleagues took care of COVID tests (provided sites and sent a nurse to my hotel for rapid PCR) with the travel arrangements! Also, I was traveling as a single woman and guess what... amazing!!!! Not scary!!! I highly recommend traveling at this time and calling Dimensions in Travel to help plan your life changing adventure!!!!

Have not taken our trip yet, but VERY unimpressed with this agency…read more We only contacted them at the suggestion of Backroads to assist with travel arrangements before and after our Backroads bike trip in Europe. First call into the agency, I was passed Around at least 3 times before someone was able to assist me. I was VERY clear with the agent that we wanted luxury hotels- prefer smaller boutique properties near sights BUT quiet- no nightclubs or hotels on busy main boulevards. Agent promised to send a few suggestions next day or so. Finally after about a week, she submitted her suggestions. I checked them out on Trip Advisor and guess what....her first choice for us was rated poorly due to LOUD, noisy rooms! When I pointed this out, she said " oh you are right!". Long story short, we are now at least 3 months since my first contact and we STILL do not have the promised arrangements finalized. I called her to ask when we would have it. She was not available so I left a voice message. When she called me, I was busy and asked her to call me in 10 minutes. An hour later, still no call, so I give up and go online and book my first hotel myself. I want to be sure we have a place to stay after a long flight overnight from the US. I call her back again and she says" oh I forgot about you". That was about a month ago, the trip is almost upon us and I STILL do not have all arrangements made. Horrible experience.

Not a paid review, I swear! Nina, Nate, and Justin all fielded my relentless questions in the weeks…read moreprior to my planned "Thelma & Louise" road trip with my high school bestie, and they helped get me into the car of my dreams--a BMW convertible. On the way home after picking up the car the night before the trip, I noticed an alert indicating a problem with the windscreen. Super annoying alert that couldn't be ignored, so I brought it back before they closed for the day. They promptly located and resolved the issue (related to a piece of the windscreen for the convertible that had broken off--once removed, alerts stopped). For this trouble, they extended a discount on the agreed rental price. Sweet! Also, my friend and I were so excited for our trip -- they seemed to be excited for us and happy to help get us into the "experience," which just made the start to our trip that much nicer. My experience at Petaluma Enterprise was wonderful, so it's a bummer to see others who had a different experience. It might've been because I knew what I wanted and made a point to get it, which meant I needed to call around to make it happen (this branch doesn't carry the "exotics" so one had to be delivered here for pick up). But again, they were happy to help where they could and the car was delivered to the branch the day before I needed it. I would absolutely recommend this Enterprise branch to rent a car from. They were fabulous!

My car was being repaired nearby so I chose to rent here for the convenient location. But it took…read morenearly an hour before my car was ready and I drove it off the premises -- Staff apologized repeatedly for the delay, saying they were picking it up from an oil change place, but the car had been reserved for weeks in advance and should have been ready within a more reasonable timeframe. The delay caused me to be late for an appointment. The Staffer checking me in said "...the last driver left it between a 1/4 tank & empty, so I'll just write down it's empty and you can bring it back empty, too." That put me in two bad positions: needing to get gas immediately, causing me to be even more delayed, and trying to gauge how much gas to buy to insure I wouldn't run out, but also to not leave TOO much unused gas. It seems like a risky tactic Enterprise uses to save money on fueling, (if they fuel at all,) because most drivers will buy more than needed to prevent the car conking out in traffic or getting stranded somewhere, leaving free fuel for the next customer. The Staff should have made sure the car had at least a 1/2 tank so I could go about my day without rushing to a gas station or worrying about being put in an unsafe situation. The best scenario would be for Staff to fill-er-up! Then customers can just top it off -- no guesswork on how much to buy with little risk of running out. Besides, what good is a car without fuel? Isn't that "Rental Cars 101?" Once the car was ready, the Staffer rushed to do the walk-around inspection, missing a 2" ding on the passenger door, so I pointed it out. He rushed while telling how the gas tank door worked, and when I didn't understand what he meant, he repeated himself rather than SHOW me how it worked, so I had to ask him to show me. He then gave me the key and took off, (at that time there were 4-5 other Staffers and only 1 waiting customer, so I don't know what his big hurry was. I was being patient and friendly, in spite of the long delay, so I know it wasn't me!) When I got in the car, I saw the windshield had a white film on the interior, causing a hazy view, even though the car had just been washed. (I bought Windex Wipes at the gas station and cleaned it.) I sat there trying to learn the car's unique gear shift, and other basic features like adjusting the seat, steering wheel, exterior mirrors, headlights, AC, radio, etc., but no Staff seemed to notice that I'd been there for several minutes -- no one asked if I needed any help. Yes, I could have gone back into the office to ask for help, but the Staff's rushed behavior wasn't welcoming and I was already made late, so I fumbled my way through... I finally realized a tiny pull on the gear handle changed it to "D" (the gearshift itself didn't move to a different position, it electronically shifted, which is hard to detect if you're not used to that.) Also, a faint light illuminated the "D" when it was in gear, which was impossible to see in the sun's glare. I had to cup my hand over the gear panel to be sure I was in the right gear. To go in reverse, I had to stop while blocking traffic and figure out that I had to pull the gear while pressing a side button. That put me in an unsafe situation! Another learning curve was parking -- it required me to push the gear up and push the "P" button, when the "P" was flat and didn't look like a button that'd push in! Setting and releasing the parking break was also odd -- an unlabeled button near the gearshift needed to be pushed and although it lit up to indicate it was on, the light had a 2-3 second delay, so I was pressing it repeatedly before realizing it was on when pushed in and off when pulled up. Geez! Staff should've taken 5 minutes to show me these quirky features to ensure I could operate the car safely before they gave me the key and split. Or at least give me a written "How-to start, stop and park the car" flyer! To be honest, the only reason I'd probably use Enterprise again is because it's near my home, and because the only other rental car co. in town is Hertz, which is further away and they've earned the same low Yelp rating as Enterprise: 3 of 5 stars. I hope Enterprise will read this review and give their Staff a refresher course in customer service and "Fill-er-up!"

They charged me for a toll, but I had added the rental plate to my Fastrak account. I'm currently…read moreon hold to speak to someone about it for THE SECOND TIME. I called before and still no refund. I've been on hold now for over 30 minutes.

Jan 6 was my 2nd experience with Enterprise car rental. I had returned a car previous and was…read morefamiliar with the staff that greeted me. The employee was kind enough to discount the fee for leaving the car where I drove to. It was returned on the 10th. I received my $300 deposit on the 12th to my bank and got a withdrawal of $109.75 without warning on the 22nd. For the drop fee that was already agreed upon and signed for. Will never get ripped off by Enterprise again!

Been given my family and I a ride since 2010 friendly outgoing kind and gentle thank you Rohnert…read morePark taxi

We rely on them for all our transportation needs. They are kind and attentive. Had some issue…read morewith communication with the administration a few months back, but that is all solved. Drivers are very friendly and safety conscious. They always treat my daughter very well. Only gets three stars because it is a bus service. It's A-OK in my book.

Totally surpassed all of our expectations ! Nanette sorted all the details we thought we…read morerequired, more importantly, she did so much that never occurred to us. Airports stress me out, and we required international flights with connections, and one of us is partially impaired. Nanette suggested and arranged every possible consideration. Then, she did it all, all over again! After researching workable options when we had to cancel a cruise out of San Juan. Nanette got Viking to wave penalties and kick us $600 of onboard credit for our Mediterranean Cruise. Hotel room specifications, pre-arranged personal guides for the Vatican and in Venice with personal water taxi for a day! All the things that really made our trip special, (and stress-free). Nanette knows about attention to details

Nanette made our first trip to Italy, perfect! She included so many details....we would have missed…read moreso much without her. If Italy is your plan, let her work her magic on your trip.

Best travel agency even if your not from the area. I've been booking all my flights from these guys…read moresince 2002. It's a family run business so I always know I can trust them. Lower prices than any other travel agency I've ever contacted.

This place has amazing customer service. They got me a ticket for the lowest price, helped me…read morefigure out where to stay. I'm very thankful for choosing this company!