After being a customer of Sonoma Travel for over 20 years for our big trips, my wife and I will no longer be using their services. This last time was to plan our bucket-list trip to Fiji - 7 nights, split between 2 resorts We were working with the owner. The core issue is that she has continued to refuse to explain a significant price hike on the last itinerary she sent us. Basically priced 6 nights at 1 family resort as costing more than 7 nights split between 2 high end adults only resorts. We did NOT book our trip with Sonoma Travel, and do not plan to use her company again. read more

Let me say.... The worst services ever. Not surprised to see three 1 star ratings. Debbie was in charge of our Hawaiian vacation. We booked about one year in advance because there was 12 of us - and we finally got a confirmation email about a month before we left. One of the names was a family member that wasn't even traveling with us. Actually it was my sisters first name with my last name. That person doesn't even exists. So a last minute change cost more and screwed up all the flight seating. She booked the 2 year old in an exit row, and when we told her that we don't think a 2 year old can be in an exit row she said "it's not a big deal" well- when we got to the airport we had to change all of the seats around last minute because - as we said - a 2 year old can't sit in an exit row. We asked her to book us a luau, and when she hadn't yet booked it a month before we were leaving... We decided to book it ourselves. When telling her that we booked it, she said "oh good, I haven't done that yet" So we booked our luau, we changed our names on the flight, we changed all of the family members seats on the flight... What did Debbie do again? read more

Called Sonoma Travel to ask a question about VISA travel cards and use in Ireland. I was told since I didn't get my ticket through them that they couldn't help me. The ticket was bought as a gift through a corporation account. How many tickets or recommendations from me do you think you will get now? read more

Owner was rude and in no way a pleasure to work with....left without service. Would never recommend.

WORST EXPERIENCE EVER with a Travel Agency. DO NOT USE this travel agency. They are inefficient, unprofessional and dishonest. They eagerly collected my $25 research fee, and then did NO research. The promise to do the research that very day, or the next business day was simply forgotten, once they had my money. A week later, without any contact, I had to make my own arrangements online. When I informed them and asked for a refund of the research fee, Tina promised to refund the money right away. After a month of more than a dozen emails and phone calls, followed by myriad excuses and numerous promises to process the refund, still nothing. I was warned by three different people not to use Sonoma Travel, but I foolishly tried them, anyway. Don't be a fool. Avoid Sonoma Travel Service at all cost. read more

Terrible. Didn't know anything beyond the brochures for cross-country Amtrak travel a year ago. And no knowledge of traveling by train for a person needing assistance. We ended up making our own modifications for more efficiency. This year we asked for a simple one way airfare to the east coast. That quoted rate seemed high, and we found a rate for $150+ less per person within ten minutes of their quote. To boot, we were told, verbatim, "I make my money on cruises and tours." Do not bother with these people. I've booked a LOT of travel on my own, and they are complacent and lazy. read more

I was trying to find a flight to Malawi Africa and a flight back for both me and my friend that currently lives there - so 1 ticket there and 2 back - Much more complicated than I expected. They found me a great flight path with the shortest layovers (way better than I could find myself), and were helpful with all of my questions along the way. They saved me a lot of time both in the search and for the flights themselves. read more

Thank you Sonoma Travel for helping me create the vacation my husband has always dreamed of! Planes, trains, and automobiles... We traveled across country and experienced it all. The owner Tina and her team researched how we could do and see all the sights we wanted to see and experience within a three week period. Their knowledge and helpfulness made it easy for us. Next trip, we will use them for a Canadian adventure! read more

Great service! My husband and I planned a trip to Europe last year with the help of Tina, owner of Sonoma Travel. She was organized, accessible, reliable and very patient. While in Europe I needed her assistance and advice and she called me right back with the answers I needed. I am planning another trip and the only person I would trust to help me is Tina. I highly recommend this travel service. You won't be sorry. read more

Thank you Sonoma Travel for all your help! Tina was my agent and she went to the ends of the earth to make sure my vacation travels were met! I'm not an easy person to please and Tina did it! I'd give Sonoma Travel 10 stars if I could! Thank you for the best experience of my life! read more

I was just looking around the Yelp site and came across Sonoma Travel Services. My wife and I have been booking cruises, including air, cars, trains, and hotels through them for over 18 years. We have never had any problems at all. Several times our agent has been able to tie us to other groups for some wonderful savings. When we are ready to travel. Sonoma Travel is always our first stop! We have used other services in the past and have had problems. For the past 18 years it has been SONOMA TEAVEL SERVICES. read more

I noticed someone had a difficult experience with Sonoma Travel and my experience was quit opposite. I worked with Tina on booking a cruise and not only did she find us the best price for the cruise, before we finalized the booking, she called me back and let me know the cost had even gone lower! Wow, she actually saved us hundred of dollars towards our trip. I will use Sonoma Travel and also noted that Debbie is a very good travel agent as well! read more

I have used Sonoma Travel for several vacations and will use them again! My questions are always answered, the service has always been excellent and the agents have helped in every way they could. They have been professional, efficient and wiling to go the "extra mile" to make sure the travel experience was a good one. I recommend them wholeheartedly. read more

I give these people no stars...I have never used a travel service before and never will again. My family and I booked our tickets in May for a Mexico trip in September. When my family and I, 2 kids, all our stuff for our pre paid for beach vacation, arrived at SFO to check in at 10:30 pm, it turns out our flight tickets had BEEN CANELLED by our travel service, Sonoma Travel, and I had to quick borrow a credit card from a family member and re-buy the plane tickets for the low price of $800 per ticket set to leave the next day. "The Sonoma Travel emergency line was not working that night. sorry". Seriously, nobody picked up the emergency phone that night. Long story short, it is now Sept 26th and I am still trying to get reimbursed for my mother's payment for the 2nd set of airline tickets. I did get a quick payment and an apology, but that's it...save yourself any possibilities of problems and stay far from this place. Do it yourself... read more