Great, personal service. They planned my 5 week, 3 country trip perfectly. Thanks, to their…read moredetailed advice, we had an amazing experience.

Due to covid they said their location was closed but that the agent could help me from her home…read moreover the phone. Her name was Pat, So I began to give her details of what I wanted on my solo Trip I needed help planning to Alaska. She said to follow up with an email which I did. A week went by, no answer. I emailed back to ask how things were going and she acted like she forgot about me so I reminded her of all we talked about and she said she would work on it. In short, I wasted a month getting no answers, no info, and never a single call or email back. What a waste and now I have gotten no where closer to my trip. Why can't people just do their job or if they can't help you, tell you so you don't sit waiting! Total disorganization and unresponsive. Don't waste your time like I did!

Dimensions in Travel is an excellent Travel Agency! I am an extremely busy professional woman who…read morehas been using this company since 2010. And, the owner Ms Jill Romano has planned several outstanding vacations for me to Europe! These trips are exactly what I enjoy and every detail is planned is taken care of which eliminates my stress! I took a trip to Croatia last September during the COVID pandemic. It couldn't have been easier! Jill and her colleagues took care of COVID tests (provided sites and sent a nurse to my hotel for rapid PCR) with the travel arrangements! Also, I was traveling as a single woman and guess what... amazing!!!! Not scary!!! I highly recommend traveling at this time and calling Dimensions in Travel to help plan your life changing adventure!!!!

Have not taken our trip yet, but VERY unimpressed with this agency…read more We only contacted them at the suggestion of Backroads to assist with travel arrangements before and after our Backroads bike trip in Europe. First call into the agency, I was passed Around at least 3 times before someone was able to assist me. I was VERY clear with the agent that we wanted luxury hotels- prefer smaller boutique properties near sights BUT quiet- no nightclubs or hotels on busy main boulevards. Agent promised to send a few suggestions next day or so. Finally after about a week, she submitted her suggestions. I checked them out on Trip Advisor and guess what....her first choice for us was rated poorly due to LOUD, noisy rooms! When I pointed this out, she said " oh you are right!". Long story short, we are now at least 3 months since my first contact and we STILL do not have the promised arrangements finalized. I called her to ask when we would have it. She was not available so I left a voice message. When she called me, I was busy and asked her to call me in 10 minutes. An hour later, still no call, so I give up and go online and book my first hotel myself. I want to be sure we have a place to stay after a long flight overnight from the US. I call her back again and she says" oh I forgot about you". That was about a month ago, the trip is almost upon us and I STILL do not have all arrangements made. Horrible experience.

The most friendly, efficient, helpful travel agent I've dealt with in Marin County. She got back…read moreto me right away, got me good deals, and even helped get reservations for me for excursions for which she didn't get any extra pay. Super attitude. James T

I've been using Sandra for almost three years now to help book international and domestic flights…read morefor student groups. She is an absolute joy to work with! Punctual, highly organized, and available to help with all types of travel issues. She has helped dozens of our student's families find last minute flight options and coordinated emergency flights for urgent medical issues. On top of this, she's always an upbeat, positive and cheerful personality. Would highly recommend her for all of your travel planning!

The quality of the instruction and the availability of the certification classes were very good…read more However, my experience with the staff over the phone was disconcerting. Instead of explaining policy to answer my question, the employee spoke with a belligerent tone, interrupted me, and hung up on me. I can't think of a time when I have been treated so disrespectfully by someone theoretically in a service position.

Excellent service on snorkel mask with prescription lenses. Todd was super helpful explaining the…read moreoptions and helped to calculate the prescription magnification I needed. Highly recommend this shop.

My husband and I used Cruise Specialists to book our Honeymoon cruise to Alaska over a year ago and…read morewe cruised this June. Over the course of the year, the communication and service we received from Cruise Specialists was professional, punctual, and informative. We were extremely surprised and happy when we found out our representative requested an upgrade for us and a few weeks before the cruise we were placed in a suite! We had an amazing honeymoon and would definitely use Cruise Specialists again for our future cruise bookings.

From the owner: Cruise Specialists is an award winning luxury travel agency dedicated to providing you with a…read morepersonalized approach to planning your upcoming cruise travel experiences.

I planned a getaway trip for my husband and I mos ago (our first since 2017) but my husband had to…read morehave emergency surgery last week so we're unable to go. My first thought when realizing we weren't goin was, "Thank God" I have travel insurance". I always take out travel insurance due to the the unpredictablity of my 95 yr.old mother-in-law living with us. So the first thing I did was call the 800 number provided on my trip receipt. After 45 minutes of waiting on hold, I spoke to 2 people who I could barely understand. The first person either didn't understand me or doesn't understand her job description because she had know idea why I was calling. She sent me to a second person who had me on hold for long periods of time but managed to give me two "case numbers" for my claim and said that he would be emailing me information about the documentation needed to get a refund and that I would get the email in 24 -48 hours. It's been 4 days and I haven't received a thing!! I've tried every way possible of reaching someone at American Express travel by phone, been on hold 3 times only to be disconnected after holding 20-30 minutes later without speaking to anyone. I don't know if the amex travel insurance people even cancelled my trip as they claimed they were doing?? This is beyond frustrating!!! At $695/yr. I will definitely NOT be renewing my American Express platinum card again; I've only kept it for travel purposes but the travel service with AMEX has just gotten worse and worse as their annual fees have gotten higher and higher!! I wish I could leave a negative 5 star rating!!

I understand the coronavirus has caused backlog in the travel industry but this is ridiculous. I…read morehave been trying for a week and a half to get through to cancel my trip. Ive tried waiting on hold for an hour only to be disconnected several times. The website is useless for canceling or even make a change. Its impossible to talk to a real person. Somehow though they are able to send me a reminder of my upcoming trip but again no way to respond with my concerns. I'm at a loss on how to proceed.

I rented a limo bus for our team build event at the Giants game last in SF - from Watsonville,…read moreparty of 9! Raul was on time, dressed to impress and had the best customer service. His rates were reasonable, in fact they beat out the competition down here in Santa Cruz and had great communication. He even took us to in and out on the way home! I highly recommend using 24k Limo for your next event. We certainly will and I'll be letting all my colleagues know this is the company to book for all of our events, large or small.

fantastic--professional, punctual, and incredibly friendly. The vehicle was spotless, the ride was…read moresmooth, and everything ran exactly on schedule, which made the whole experience completely stress-free. You can tell Raul really cares about his customers and takes pride in his work. I wouldn't hesitate to book this limo company again and would absolutely recommend them to anyone looking for reliable, top-tier service.

Great, on time, reliable, easy to schedule, and a beautiful clean car. Needed a ride home from SFO…read morefor a family of 4 after an absolutely disastrous experience with UBER Reserve getting to the airport. I was worried that using a limo company instead of a shuttle company would spell $$$, but Aleks was upfront with a very reasonable fee and Jon the driver texted the morning of our flight and was waiting at the curb for us.

Alek is always on time and reliable. That's the most important thing you want from a limo service…read more His vehicle is clean and his drivers respectful.

Have been having Daniel or one of the guys drive me to and from the airport for years. Wonderful…read moreservice - always show up on time and are waiting at the airport when I arrive. Vehicles are beautiful and always clean. Bottle of water and charging cords available. Always an extremely easy and lovely experience! LOVE these guys!!

Daniel and his team of drivers are great. very courteous and kind. Safe driving to and from the…read moreairport every time