The tour group announcement came home in May of 2025. My daughter really wanted to attend, which is…read morerare that she gets excited about school trips. I was a few months away from finishing Breast Cancer treatment so I wanted to make this happen for her since the last year of my time was spent in treatment and feeling ill. I knew it would be a tough expense but I wanted to spend valuable time with my daughter after having to undergo treatment and feeling like I couldn't be as present during that time as I normally would be. I logged on to Bob Rogers Travel and entered the group information for East Troy Community School District's Choir group. We had not yet been provided a finalized itinery and in fact, the itinerary changed several times over the next year. I signed us up in good faith and chose to add the travel insurance as traveling with children is always uncertain. Throughout the year I made my payments on time, reviewed itinerary changes each time and my daughter and I were excited for our special trip. After President Trump started the war and TSA agents were replaced by ICE workers, my daughter started becoming very anxious about the trip. She was worried that there was a chance of retailiation to New York City. She was afraid of ICE agents at the airport and was worried about the images of the long lines for lack of TSA and the possibilites of what could happen to New York City while we would be there. She was losing sleep, having anxiety and panic attacks at the thought of it all. Knowing my daughter, I was worried that she would have a panic attack in the airport or while in New York City that could impact the whole group or worse, require a higher level of care while in a city that we don't know. I told my daughter that it was up to her if she wanted to cancel the trip since I bought the travel insurance, I should get a refund. She took some time to think about it and told me that since I will get a refund, she prefers to cancel. I logged on to Bob Rogers Travel and requested to cancel my trip. I was then directed to go to Trip Mate to submit a request for my travel insurance. I didn't realize my insurance was through a third party. But I submitted my proof of cancelation, my documentation for my reasons, explaining that my daughter has anxiety and gets panic attacks, I provided documentation showing the travel warnings, etc. The website stated that it could take up to 25 days for a refund. I didn't worry about that, I felt confidant that I would get a refund and I saved my daughter much undue stress and trauma. Then I got an email stating that I would not be refunded. Unaware to me, there are very few and extreme circumstances when Trip Mate will actually pay a claim. I then messaged Bob Rogers Travel explaining my circumstances as well. Both interactions between Trip Mate and Bob Rogers Travel responses were rude and snarky. On Trip Mate, I filed for an appeal. I explained my situation thoroughly to Bob Rogers Travel again, since they are the one that I paid all of the money to for a trip that we canceled and did not take. I pointed out to Bob Rogers Travel that I feel their practices are predatory as they target tour groups and mostly schools. I as a single mother can not afford to lose out all of these funds for a trip that I did not take and I canceled only due to political agency and systems that are beyond my control. I did not realize the travel insurance was, in my opinion, a scam. I was not able to choose who they pick for travel insurance and I wouldn't have even purchased it had I realized the limited ability to cancel at any time. Reading through the policy is not easy and is very restrictive. I think Bob Rogers Travel knows this, which is why they pick Trip Mate, in order to get away with not giving refunds. Both of these companies are acting together in predatory practices to scam people out of their money. I'm a single mom, recovering Cancer patient with a daughter that was losing sleep and having anxiety attacks. It would have been negligent of me to force her to go on this trip. There is no reason why I shouldn't get a full refund. Not only that, but using an insurance company whose policies are so convoluted and difficult to understand is further upsetting. When purchasing airline tickets or other travel groups, it is clear that you can cancel at any time to get a refund. I wonder how many other single parents or families have been treated like this through these two companies. Not just the lack of refund, which is egregious, but also the rude responses from customer service. I wish I would have researched BOTH companies before signing up. Trip Mate also has terrible reviews and is listed all over as being a predatory company.

My daughter canceled out of a trip 6 months prior to the trip and we are unable to get any refunds…read morein spite of taking their recommended travel insurance If given any other choice take it!

Thinking about travelling? Looking for an experienced travel agent to help you plan your next…read moreadventure? Be sure to contact Dawn Reynosa at My Travel Agent located in Naperville, Illinois. Dawn has assisted me and my travelling companions each of the last two years. Dawn's attention to detail and her availability at all hours will ensure that your trip will be the best experience possible.

We have used Dawn for 4 trips now. She is easy to work with, very responsive, and extremely…read moreknowledgable about the ins and outs, and fine points of travel and destinations that help plan good trips. Helped also with making the best decisions on which travel insurance plan would best suit us, and with the various pricing options out there. Very happy with her help!

I would work with PS Travel again in a heartbeat! Paula and Judy (& team!) helped my husband and I…read moreand coordinate our travel/destination wedding in the Dominican Republic and they were just amazing. They helped me find the BEST resort and helped my family and friends every step of the way with accommodations, flights, hotel transports, etc. They're so genuine and provide first-class service. If you're looking for a great travel agency -- you won't have to look any further. Thank you PS Travel!

Cathy, Judy, and Paula are the BEST! I can't even imagine booking a major vacation without their…read morehelp. Judy helped us book our Mexico honeymoon 3 years ago and was amazing, so when we were looking to book our recent vacation, we knew they were the ladies to turn to for the best service, guidance, and recommendations. Cathy booked our recent Dominican Republic vacation and was so easy to work with. She was knowledgeable, accessible, and got us some fabulous deals and upgrades. We are already looking forward to booking our next vacation, and we wouldn't trust anyone else to book it but the PS Travel gals!

Our family traveled to Disney World from June 3-8, 2025 and we had a fantastic experience with Matt…read moreand Adventures of a Disney Dad overall! Matt was incredibly responsive and communicative from the day we decided to book to day we landed home. He managed key bookings, assisted in rebooking to save money and was also constantly accessible while we were at Disney World. Since June I have recommended four families who have now booked through Adventures of a Disney dad and everyone has agreed that this is customer service of the highest order! Outstanding work!

Have used several times. Extremely knowledgeable and helpful about all things Disney! Highly…read morerecommended!

This is the WORST travel agency I have ever talked to. I spent 20 minutes explaining in detail the…read morebooking specifics I needed with Ruby Espinosa. This happened at 9:50 in the morning. At 10 minutes to 5 (quittin' time) Ruby sends me flights that are NOT EVEN CLOSE to what I requested. I wasted a day waiting for what turned out to be a nightmare experience. There are so many competent travel agents out there. DO NOT CALL THESE IDIOTS!

We worked with Christie K. to plan our first trip to Paris and it was a fantastic experience from…read morestart to finish. I was planning on surprising my girlfriend so Christie put together a length and location of the trip within my specific budget and booked the flight and hotel. Later on she patiently emailed back and forth until our itinerary was set, each item on which she reserved. She sent us a packet with detailed info including maps and confirmations for everything. Lastly, the day of our departure, United cancelled our flight without notice. Christie immediately answered my call and literally within 30 minutes we were rebooked on a same day flight. Fantastic service!

Deborah Trevino at Direct Travel is the best. She has been great to work with in helping me decide…read morewhere I want to travel. She is friendly and knowledgeable. Her advice made me feel completely informed about different destinations, giving me confidence about making the best travel decisions to meet my goals.

I have been using this travel agency for years. When you call ask for Karen Ewald. She is the…read morebest. She has helped me book several trips, and everything has always been seamless. Professional, courteous, and extremely knowledgeable. Don't wait book your trip today!!!

Worst travel agent ever. She is in the business to take trips not make trips. She is in town for…read morea few weeks then gone for a month and is pushing you to make your plans so she can leave town again. I ended up going with a different agent and she had the audacity to call that agent and say SHE was my travel agent and would book my package. Unprofessional.

From the owner: Abbey Travel Ltd. was established in 1982, offering leisure, corporate group and incentive travel…read moreservices. We continue to be innovative, focusing on high levels of customer service and travel experience. A wholehearted commitment to excellence is Abbey Travel's company philosophy; a promise that extends not only to the quality of our work, but to all aspects of travel consulting, product development, marketing, meetings and corporate planning, and professional reporting. The success of our long-term customer relationships has largely been due to our mutual business philosophies, our high level of customer service, and our efforts to control travel budgets. Abbey Travel Ltd. is staffed with highly qualified and experienced personnel, knowledgeable in the travel industry and capable of assisting you in your planning process. The average experience of our consultants is over sixteen years, adding to the value of our services. We invite you to work with our professional travel consultants, and hope making your arrangements is a pleasant, enjoyable, money saving experience.