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    5.0 (1 review)

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    27 days ago

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    North Travel

    North Travel

    3.8
    (9 reviews)

    I am writing in hopes of saving you 2-4 hours and some headaches. Overall, NCL was good. But the…read morePhoto Gallary was a downer. I recommend staying away from the Photo Gallery on Norwegian Cruise Lines. I regretfully spent over 4 hours of time in the buying process. I am now thinking that it is better to take your photos home and print your own locally. It will take less time. I paid over $370 for 5 pictures ($150), a hard cover photo book upload service ($85) and Iris Pics ($189) Each service had problems. Now the people who work there were fabulous. Please do not think anything negative about the workers in the store, including the manager. The problems are deeper in this company and need higher management to address. The problems are integrity in advertising and a process that misleads you on hpw much time you will have to give up on your vacation. Each pitch for each service I bought used enough overstatement and deception in both the artistic and verbal presentation that I as the customer did not receive nor experience the service so described. I think customers have a right to know the true quality of the service provided. If you still want what they actually provide and look past the deceptive advertising and verbal claims, then you can make your purchase with full knowledge of what you are buying. The Iris photo ads have vibrant colors, blue, brown, green. The actual product comes out mostly grey with an unrequested explanation about how the picture really represents your eyes. My eyes are blue green. My girlfriend has green eyes. Our pictures look nothing like the ads on promanent display next to the eye camera machine and nothing like how our eyes actually look to other people The photo book upload service was promised to be easy and well done by AI. "Simple, quick, easily edited, great results. My girlfiend spent an hour gathering pictures and two hours in the photo gallery getting frustrated that AI chose so poorly and because it was impossible to resize or crop pictures that AI chose. It is better and easier and more fun to use another online service. Maybe you want the NCL stock photos in the book, but you can purchase expecting it to absorb 3 hours of your time with technical challenges The 5 pictures promised us a digital copy. For $150, i was thinking i would receive a thumb drive. Instead they give you a QR code to goto their website and download your pictures. Sounds simple, like 5 min tops. But the process took me 30 min because the website has some nonuser friendly steps and pop ups. At $30 per picture, i think the customer service should include actually delivering the product to me as advertised and verbally promised, not making me deliver it to myself. This company fails in the areas of integrity in marketing, product delivery and meeting the expectations they create in the customer. The business model puts too much work on the customer for the prices charged. We ended up at the photo gallery at least 5 times including several evenings after 8pm to pick up photo hard copies. I would rather have done a piano bar, karaoke, or a theater performance with my time. Why not deliver the photos to the room? I think the reason they get away with such a misdescribed process and exaggerated promises is because the cruise ship delivers you to them in a captive pool of customers. They set up photo shoots as you board to suck you into the process. Most cruisers only shop once and do not want to take more time from enjoying their vacation to address the issues for future guests. So I want to get this information to you before you take the cruise. I hope to save you 2-4 hours of headache. And yet, you are free to spend the money and get the pics if you do not mind the time it takes or the experience being less than promised. For some, money does not matter. For some, time does not matter. If you do not have a camera, maybe you will love the experience and value the pics. If you do have options, i recommend exercising your options. Have more fun. Avoid some frustration. Bon Voyage.

    Just rode from Seattle to Portland. Old car, very rough ride, noisy because connecting doors often…read moreopen. Route changed from two years aho so instead of seeing Puget Sound and Columbia River it was crumbling buildings and junk filled yards and graffiti. Not looking forward to return ride. Seat was hard, no armrests.

    Anywhere

    Anywhere

    4.8
    (28 reviews)

    Just got back from my trip to Everest Base Camp and I am blown away by the thoughtfulness of the…read moreAnywhere team! The communication was seamless prior to the trip. We were given a detailed packing list, along with everything we may possibly need to know upon arrival. The group met in Kathmandu, and we were greeted with a duffle bag full of practical goodies which ended up being life savers on the trip (ie: cold weather outdoor clothes and accessories, toiletries, Nepali phrase book, prayer flags, wipes, roughly 100 USD worth of local currency, a postcard to send home with a stamp already on it, etc). Even though the website said "all-inclusive", this was a pleasant surprise and way beyond my expectation. Karl, our guide and super hero, is extremely knowledgeable about the area and shared his personal story of why he is leading this expedition (I won't spoil it here but it is very touching!) His passion for Nepal and enthusiasm for the outdoors is truly contagious, along with his sense of humor, even the steepest mountains surprisingly does not seem so difficult to summit. Due to the relationships Karl have fostered in the region over the years, we were able to trek the less-traveled roads and had a true immersion to the culture and people during this trip. Many times, we were the only people on the trails and a professional photographer was included, which allowed us to soak in every moment of the scenery while he captured memorable candid moments of the group. I can't quite express the experience. It was educational and insightful, and beyond the beauty of the Himalayas. I felt like I walked out of the journey with more patience, a better understanding of how the world works, and more appreciative than ever of the relationships in life. Even though this is my first trip with Anywhere, I will definitely travel with them again and highly recommend their service to anyone who is seeking a seamless travel experience to cherish for years to come! For those interested in the Everest Base Camp trek, here's a great blog post a previous traveler shared with more details and helpful information: https://bearfoottheory.com/20-stunning-everest-basecamp-tr.../

    I wanted to organize our trip to Costa Rica by myself but quickly felt overwhelmed with all the…read moredetails at play. That is when I decided to use Anywhere.com after reading all the great reviews. I am so glad I did. David Leon was our contact and he did a fabulous job! I told him how long we wanted to go, the places we wanted to see and our budget. He planned the whole trip with hotels, breakfasts, transfers, tours and more! He kept a constant communication with us before the trip and during the trip if we had a question. Everything went smoothly, all the hotels were fabulous, the transfers were on time, the tours were amazing, the guides were knowledgeable. We were absolutely delighted with the experience and this is thanks to this organization. They are professionals and they do their job with absolute perfection. Thank you so much!! Pura vida.

    My Way Travel

    My Way Travel

    4.0
    (4 reviews)

    DO NOT BOOK. The positive reviews are from years ago. This agency booked flights and and Thailand…read moreitinerary for us (family of 5) and they booked the flights with the names in reverse order so that we were not able to board our flights (this was not apparent from our travel confirmation from the airline). It was a horrendous experience to be so excited for our first international trip since the birth of our son, then at 4AM at the airport, you're panicking, calling the agent, the airline, anyone who might be able to help and realizing that the plane is going to take off without you. The only remedy they offered was a credit for a future booking. As you can imagine, flights and itinerary for 5 people is not cheap. I'm still trying to get my money back months later.

    I made three separate trips to four South Eastern Asian countries: Vietnam, Myanmar, Cambodia and…read moreMalaysia. Every trip was organized by Stephen from My Way Travel. I traveled most of my life and I've learned to distinguish a good travel agent from one, which is so-so. I must say that Stephen performance, his attention to a detail is quite remarkable. I even took my 15 year old grandson on the trip to Malaysia. I was a little concern on his behalf, but to my great relieve our complicated itinerary through Malaysia couldn't have been any smoother, more comfortable and care-free. I am in the planning stages for my next trip to South East. This time it is going to be Laos and Northern region Vietnam. I would trust to any travel agency to organize my trip, but My Way Travel. I recommend My Way Travel and Stephen very highly without any hesitation. Happy travels! William C.

    expedia customer service - hotels - Updated July 2026

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