As a professional travel advisor, my goal is to make traveling as stress-free as possible for my…read moreclients. I plan ahead, confirm details, and try to make sure every part of their trip is handled before they ever leave home. That is why I was extremely disappointed with my clients' experience with Seattle Express. I booked and paid for their cruise transportation 9 days in advance. Unfortunately, an error was made by Seattle Express when the reservation was scheduled, which resulted in my clients waiting for hours and ultimately having to find another way to get to the cruise port. Seattle Express did apologize and refund the transportation cost, and I appreciate that. However, a refund simply returned money for a service that was never properly provided. It did not address the inconvenience, stress, time lost, or the additional effort my clients and I spent trying to arrange last-minute transportation for something that had already been booked and paid for. As a business owner and travel professional, I understand that mistakes can happen. When I make a mistake, I believe an apology is only the beginning. I do everything possible to correct the situation, rebuild my client's trust, and reassure them that their business matters. Unfortunately, I did not feel that same level of accountability or concern from Seattle Express. The response felt more like, "You received your refund, so the matter is resolved." For travel professionals, our reputation depends heavily on the companies we trust with our clients. I expected better follow-through and customer service after an error that caused such a major disruption on cruise embarkation day. I hope Seattle Express reviews how situations like this are handled in the future. A refund may correct the financial portion of a mistake, but good customer service should also address the experience and inconvenience caused. Towana S Davis Travel Advisor

Our driver Jim was amazing on our trip from the airport Marriott to Pier 91. He was helpful and…read moreengaging. We would definitely use the service again.

Great service! On time!…read more Luxury vehicles! Definitely will use this service again!

Been using LX for years...doesn't matter how much my flights have been delayed or how early I need…read morethem, they are always on time and waiting for me. (I even had a flight arrive something like 7 hours delayed at 4am once and they were there as promised. They simply followed the flight info and got someone there in the wee hours of the morning.) They don't have a mobile app like Uber but we don't live in an Uber friendly area (rural Eastside) but someone is always available on the phone. I keep my card on file so the only thing I need to do is send an email with dates, times and number of people and they pick out the right car for me.

We have used Ecorides a number of times now and they have always provided amazing service. This…read morelast trip our dates shifted and we were able to move to the new dates with no issues. We highly recommend Al and his team.

My family and I used Ecocides recently for our trip to and from the airport during the busy…read moreholiday. It was our first time and most definitely will not be our last time. First off, Al is incredibly prompt, responsive, and incredibly accommodating. I love that we could book a car that includes an already safely installed car seat for our kiddo. As a parent, knowing I don't have to worry about this logistic is a HUGE weight off my shoulders. Let's talk about the vehicle itself - just wow. It was comfortable, had entertainment for the little one, and incredibly spacious. We were able to comfortably fit ourselves and our luggage without any problems. All in, I would recommend Al and his company to anyone who is looking for a reliable and luxurious experience.

Communication was great. The driver was very professional. Would definitely use them again!!read more

Ace never picked us up at airport or even gave us a call. We tried to call them with the number the…read morehotel gave us and the message says they don't support phone communication. Of you use them, you could get left high and dry like we did. Good thing we weren't in a hurry. Just get a Lyft.

About as perfect as the ride could get! Pricing was a little expensive but the travel was also…read morepretty far (Aberdeen to Olympia in WA). My taxi driver was well kept, vehicle was clean, driver arrived early, and was very courteous and friendly. The customer service team too, friendly, responsive and understanding while trying to reserve in a low cell service area. Kudos to the team and please treat them well! They all earned it! (I believe the team was Ashley as the service rep, and Williams as the driver. 10/10 would recommend both for their interpersonal skills!)

Dennis was on time, very friendly and when we got to our destination waited to make sure we were…read moreable to gain entrance to the building. That was important since a call had to be made in order for someone to unlock the door and let us in. It took a while before the person came out of a back room and opened the door so we weren't sure for awhile about being let in. We appreciated very much that he waited for us to gain entrance. We would definitely use his service again! Teresa 3/25/2023

Sefa is amazing. Very professional. He has driven my parents in their 80's always thoughtfully and…read morewith care.

At first, I was a little put-off to not find this company on Yelp. I needed transportation to the…read moreairport for 3 people on Christmas Eve, and wanted to schedule something ahead of time. Despite not being able to find too many reviews on Usher, we went with them anyway, and I'm glad we did. First: They're pretty cheap. $50 from Ballard to SeaTac, not including tip. That deal is hot. 2nd: They were prompt 3rd: The guy we had was pretty funny The owner pretty much runs the business from his phone, so he was dispatching and answering calls while we were in the car. If you care about that type of thing, then take note. It wasn't the most formal town car experience, but it sure got us from point A to B.

I had reached out for a quick bid for an event I was putting together at the last minute. I was…read moreextremely impressed with the immediate response and creative thinking the owner applied in helping me with my needs. It is seems unusual in this modern day to have such good service even without hiring them to move forward with the job. My daughter had a change of plans where we no longer needed the service, however, I plan to keep this company in my list for future needs!

I requested a quote through Yelp to several car services looking to go from a hotel near the…read moreairport to the cruise port and Seattles Car Service was the the most reasonably priced. Booking the service was easy and The driver was on time. He sent a text a few minutes before saying he would be there and to come to the entrance. He was able to place our large number of bags in his vehicle easily making them all fit with no problem. Cam was pleasant to chat with about a variety of things on the way to the port and we hope we get him for our pick up after our cruise. Great service , thanks for everything!