Experian Customer Service, to put it mildly, SUCKS. If Experian was a fire department, the bot would say something like this, "I'm so sorry you are on fire, I can only get you to a real fire person if you are half dead, (must text photos) otherwise please call back at a later time". "Can I give you our website and mailing address?" read more

Absolutely TERRIBLE! One hour on phone trying to get something done. And that's after three prev tries. Very poor English reps when you are extremely lucky to finally get one. And he couldn't figure it out. TERRIBLE COMPANY. read more

one can not get a human being to actually speak with at experian. yet, they can destroy one's credit, by mistake, and we have no recourse. one is put in circles by their bots, and it is a helpless feeling.. read more

Lousy customer service, had my credit all screwed up with inaccurate information. took a federal complaint to get them to act.

Horrible, horrible, horrible!!!! I cannot log in even though I have given my correct date of birth and SSN, and I cannot get any help to correct this with the AI phone bot. So frustrating. Why is it so impossible to reach a real person? read more

Negative 10 rating. This is supposed to be a firm that protects your credit. However, my account with Experian has been hacked and I cannot reach a live person to handle it for me. Terrible communication system. read more

suspected fraud situation impossible to resolve with the call director system, multiple times. they have set the system up to drop complaint or resolution calls. Their website is set up only to make sales of questionable products. This company needs to be investigated. read more

wanna hear a story so I called yesterday because there was a charge on my account for their credit monitoring for $23 and some change when I already cancelled the membership so I was requesting a refund. It was very easy to get a live representative on the phone to assist me with my refund. When I spoke to her, she told me I needed to call back tomorrow and they would initiate the refund because it wasn't showing in their system as of yet. It was still pending on PayPal so It made sense to me. I agreed to call the following day. well, when we were on the phone I guess she went ahead and cancelled the membership. these reps HAVE TO BE AWARE that once you become a free member you can no longer access a human f'in being. So, how very nice of you to say that you would initiate my refund yet I would never be able to initiate my refund because I can't contact you anymore !! Soooo today I had to file a dispute with PayPal. I'm sure I'll receive my money back but now I have to wait probably ten days and not to mention I wasted over an hour of my life trying to reach something and you know what they say...."time is your most valuable asset. You can never get it back!!" ONE THING IS FOR SURE, I NEVER WOULD HAVE EXPECTED THIS FROM EXPERIAN! DO BETTER!!! read more

Horrific company.. every negative word you can imagine.. my Face ID stopped working and of course, my password disappeared. Typical mess on iPhones. So, tried to contact customer service with three different numbers, but same outcome nothing.!!!!!!!!!!! They say I have wrong username and password but NOT TRUEEEEEE I just used two day ago... I asked for a reset noww they dont recognize me BUTTT you emailed me with account updates two days ago ( but you dont recognize me) WFT. How do you not recognize me or no info.. now they say nothing doesn't match and now they blocked me so, trying to call in to get unblock and they said they can't help right now. They only encourage me to do a pass reset. Then they proceed to text a link but thennnn they say TOOO MANY FAILED ATTEMPTS. What is happening here Experian. THE ONE PLACE WHO SHOULD BE ON TOP OF YOUR IDENTITY IS THE WORSE IN HISTORY !!! What if you need to freeze or check things out. And here they are playing these games. Should be super embarrassed to run a company this way read more

Warning: Do not trust this company with your data. After my accounts were hacked, I discovered there is no way to actually contact a person. You are stuck in a loop of automated responses while they simultaneously have the audacity to ask for an upgrade fee. Paying them anything is an overpayment for the "service" they provide. Truly one of the worst customer experiences I've ever had. read more

After trying to contact a live Experian customer service representative at 888-397-3742, all that answered was a bot. Finally, tried another recommended number by a yelp user, I called: 714-830-7000 waited for the prompt... Pressed 2 then 3. WHALA!! A live person answered the phone and answered my questions promptly. Hope this helps for others. read more

Fuck this fucking automated BS! I'm calling to talk to another person, not some fucking computer that can't help me!!!!

The worse experience the bot is required specifically a command or else nothing happens. I've spent 30 minutes and now it's closed. I've entered everything they ask and they still struggle. read more

No live person interaction possible, even if you're willing to pay for it. All their listed phone #s have OGMs, indicating either "Sorry. We encountered a system error" or directing you to a chatbot which, after eating up huge chunks of your time, finally dump you into a blind loop leading to the same "We are experiencing a system error" OGM. read more

Great service if you visit this location in person. The employee I spoke to was very nice and incredibly helpful. You can get a sealed copy of your credit report in just a few minutes. read more

Talking only to a digital assistant was useless. I kept repeating my issue and the assistant kept repeating the same thing. I asked to be transferred to a real person and the assistant would not do that. read more

I was never able to reach anyone by phone. They can destroy your credit score but are totally inaccessible. Where's the oversight?

4 stars because I tried connecting with an agent at the 714 number and no luck. 5 stars because I went in person and the process took LESS THAN 10 MINUTES!!!!! Walk in (hours are 8-5), ring the bell at the desk, fill out a single sheet of paper with four questions (name; dob; address; ssn), ring the bell again, hand it in, wait 10 mins and voila!!! You walk out with your FREE report. read more

I have had the free membership forever. Suddenly, they are trying to charge me. And, like everyone else in the world: I also cannot get through to a human being. For a company that sells "fraud control," I guess they don't tell you EXPERIAN will be the one committing the fraud. Conveniently, you can't log into your account, even if they are fraudulently billing you. AND, the info I give the automated system "they can't find in the system." I am broke, and thank God: Because I would have been out about $26 from this little game they play. I want the account cancelled: But, since I can't get help, and it's a joke giving info to the automated system: I guess I'm beat? Um, NO. I'll keep calling up the ladder until I get someone who will FIX THIS FOR ME. read more

Suspicious activity on my account. Says I have a new card. Won't let me log on, wants to send verification code to an old number. Cannot get a live person on the phone to save my life. Tried for HOURS. Got nowhere. I am FURIOUS. This is my personal information that has been leaked on their watch and they wont even talk to me! read more

They have access to everyone's finances and social security numbers, but you can't even speak with a live person when you need to handle business with them. Horrible. read more

Nearly Impossible to talk to live agent, and if by miracle you do, those A-holes will transfer you straight back to the bot. The only solace is that I could tell the dude on the line absolutely hated his life. And how couldn't you? Being associated with this trash company. Can't log in. Can't lift a credit freeze. Can't talk to live agent. All the swear words. Karma is real, Experian. I bet your office is eerily similar to Severance, in a bad way. Losers! read more

Experian is NOT friendly at all. I've spent last 2 hours trying to talk to a human being because I cannot access my online account. Every number or contact us brings me to automation and I get NO WHERE with this. EXPERIAN SUCKS!!!!! read more

The worst automated phone system ever! Impossible to talk to a human. Their website is not able to verify me when I want to sign up. Their robo-system that never connects you to a human only works during the day 8am-7pm - why??? Some of their pop-ups under contact-us show a phone option with hours but no phone number - laughable! Other places mention different phone numbers and the 3 I tried did not let you speak to anyone, and did not help at all. Just - the worst! read more

Experian Consumer Services - phone option without phone number - Public Relations Near Me - Santa Ana, California

This is by far the WORST company I've ever dealt with. ZERO numbers to actual human beings - considering credit completely determines our life and they don't have ANYONE to talk to is fcking PATHETIC. If I could report this business I would. Seriously pathetic. What you have to do is call useless automated number, enter social, say 'dispute' then 'file a new dispute' - still on hold. This is a joke read more

Experian is a joke. I've been registered with them for years. Would not let me sign in yesterday and today. Reset password as per their instructions. STILL COULD NOT LOGIN. NO OPTION TO SPEAK WITH A REPRESENTATIVE. VERY FRUSTRATING!!! read more

My Experian account was hacked, and I can't get through their robot when I call them to attempt problem solving this, which has been infuriating. Their website won't allow me to use my phone as a means to troubleshoot this on my own read more

Horrible. I could not login, for second day in a row. Nothing I did worked, and there is no live voice to help me. Robot reset my password, but every new password I created they said that I had that password before. I came to Yelp in utter frustration, saw all the 1 star reviews all saying the same experience I had. But DL posted a 5 star with this ph # (714) 830-7000 Press #2, and a live voice came on right away. But they still transferred me to someone else, who said they have nothing to do with login, and gave me yet another phone number which is (866) 617-1894 and told me to say "Membership". That phone number seemed to be the same robotic phone number I used before. It refers me to Experian online and robot says they can "only transfer people in limited circumstances" . Only gives me option to use "self-service" or "end call". I called the 7000 # again and got the same hamster wheel. The live voice only transferred me to a number that had the same dead end. When I asked if I was gonna get a live voice, his live voice refused to tell me I will, he just transferred me to another number that when I ask for Live Voice it says "Sorry we are unable to help at this time. Try again later." After being in the same hamster wheel for the second day in a row, trying to get into my account, customer service is again closed at 8 pm CST. I am in PST two hours later. read more

I have spent the last 45 minutes trying to get hold of a live person at Experian membership, the ones I did get hold of were in different depatments and told me what to say to AI then transferred me but I never got any live person and AI hung up on me at least 3 times. This company is just like it's answering service, a BIG piece of shit. I had them for a couple years and finally canceled them and I can see why. God help you if you go with them. read more

714-830-7000 Press #2 and it will connect you with a human working at Experian. Those other Experian phone numbers will put you in an endless loop. Trying to update info online was futile. Thank you to the Yelp-er who posted this information. Once I used this number, service was great. Until...I needed something else and I was told I was being transferred to another department, only to be transferred to the automated system that goes in circles again! read more

They are awful. If you have a problem their automated service can't solve, you're out of luck. No option for human interaction. They disconnect the call if you repeatedly ask for a representative. read more

Totally impossible to get a human agent bc Experian is only AI hell. Even my bank couldn't get through. Use any other credit agency except Experian. read more

They took 109 dollars from my checking and I don't have a membership with them. You can't dispute a business that you are not a member of and only AI- no live representatives to speak with. Had to cancel my bank card and dispute charge with bank. AWFUL!!!!! read more

Absolutely impossible to reach a human! The automated system keeps saying not understand what I am saying - so eventually "you will need to call back later." I have called from different phones and had different people try all with same results. I am attempting to remove my credit freeze but impossible with Experian. Easy by comparison with two other agencies. read more

Absolute WORST customer service!! Deserves negative stars! Can't reach customer service by phone, website is looping in an error that cannot be resolved, absolute worst! For a credit monitoring company, this should be ILLEGAL! I can only imagine if I would actually have to *correct* something with them! HORRIBLE read more

Waited on hold for 45 mins on the 714-830-7000 number someone else recommended. Never got through to a human. 1-866-541-6913 got me to a human immediately. read more

Experian Consumer Service Division Headquarters is here and their employees are located across the United States. When I called the Experian Consumer Service Breach Division they answered quickly and my problem getting my free year of credit monitoring was accomplished. Not only that but I went into the regular Experian website and applied for the free credit monitoring for a year. On my account it said my membership is good until December 1, 2025! I'm hoping it is not a mistake. I learned a lot about the process of handling a breach and a lot about Experian from the employee that assisted me. She said Experian has never had a breach. The other credit monitoring company has..... So far I'm satisfied with the service. She was very patient with me going through the process. She reassured me my information over the phone was not going to be compromised. She said she also has been through a breach and used the service. Before the call ended she said she felt like she could talk to me all day but customers were waiting. I knew that she was physically located in Tennessee and a veteran with four children including triplets! Her husband was born in Kentucky so we shared that connection. It was a good experience but by the time I was done I spent two hours online and on the phone to get the free credit monitoring due to Northwell Health lack of security in handling my medical records. They're the ones I'm definitely not happy I used for my health needs. read more

No possible way to talk to anyone. Uou can hit the 2 button till it hangs up on you. Just did in fact.

Just a miserable experience. Totally hostage to the automated system and no access to human interaction. If your request falls outside the preprogrammed responses, there's no way out. An option within the automated system offering a live contact would solve this entirely read more

They never answer their phones unfortunately. Maybe if they did we'd be able to get some work done.