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Experimax Leesburg

4.8 (5 reviews)
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4 years ago

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5 years ago

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Talk N Fix

Talk N Fix

3.0
(2 reviews)

Highly recommend Talk n Fix! Robi was fantastic--he replaced…read morethe battery in my Samsung S23 and repaired the screen, saving me a lot of money since I thought I'd need to replace the entire phone. This is a first-class phone repair shop and definitely worth a visit!

If I could rate them at a zero, I would. Don't bring your phone to these people!! Please read…read morethis . . . My husband dropped my phone off to have the cracked screen fixed (The phone was completely operable). The technician said to come back in 20 minutes. He did and was asked to come back in another 20 minutes, which he did. Still working on the phone, he was asked again to come back in 20 minutes. My husband returned for the 3rd time, after 20 - 30 minutes. Upon my husband's return, the tech showed him the "Home Button" was no longer operable (which was fully operable prior to bringing it to him) and demonstrated a moon-like object on the phone. He said that I would need to click on the object and type in my passcode each time to gain entry into my phone. It turned out to be worse than that. I could no longer use my fingerprint to access any of my apps and they were not working in any manner at all. The bottom line is, my husband came in with a fully operable iPhone and left with a phone that was inoperable and useless. My husband brought my phone to the Apple Store in Reston, VA and they were able to fix my "home button" and restore my phone to working order. The total for these repairs was $136.74. My husband returned to Talk n fix and spoke with the same technician and asked to be reimbursed for the repair. He refused. He asked him if he could fix what he broke. He replied "no, no one could". My husband replied that "Apple could and did fix it". Then he said, "Well they are the only ones who could". Which was the exact opposite of what he previously said. I filed a dispute with my credit card company to have this charge reversed and was denied. I filed an appeal with greater detail and receipts, and the credit card company agreed I should get a refund from talk n fix for the amount it cost to repair the phone ($136.74). Talk n fix refused. We gave them a chance to make things right and they didn't. I have no other choice but to take legal action against this company and to report them to EVERY consumer protection agency I can find. Utimately, I do not want this to happen to others.

Experimax Leesburg - computers - Updated July 2026

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