I made an appointment via Samsung Care + to have the back glass on my S24Ultra replaced. I came in…read morefor the appointment and the employee working to open the store (appt was for 10AM, right when they opened) was friendly and helpful. But he advised he had to take the phone and couldn't work on it for at least another hour when the next employee showed up for work. I came back the next day and it was ready to be picked up. The repair was perfect, couldn't tell the back glass was new, not the one that came on it. Would highly recommend them, but they need to do a better job keeping appointments and doing the work when the appointment is made, I can drop off a phone anytime, don't need an appointment for that.

Great customer service here from the whole team. They made a complicated process easy-peasy.read more

Bottom line: fast, good service, reasonable pricing…read more Very good experience for repairs done on my electronics... My iPhone X had a cracked front screen, and took it in for repair. After a quick inspection and few questions, I was told it was repairable, and would take about 2 hours.. great, because I was expecting at least a day down for service. Got a call in about two hours informing me everything was fixed and ready for pick up.! The young gentleman at the shop was very help, informative and my device is working properly. I knew that this particular device had a unique replacement glass that was pricier than the other models, however The pricing was a bit less than other quotes I had gotten.. I would bring my damaged phones on again for repairs here. Very pleased with the service! Thank you!

They are closed on Saturdays. Meaning they are closed both weekend days. The business needs update…read moretheir hours. Was a wasted trip.

I went to The FIX at Walmart in Utah! within three days! I got my phone back fixed! and I was very…read moregrateful for their work! thank you so much! for fixing my phone! I am so grateful for how they fixed my Google pixel 6 pro!

From the owner: The Fix is one of biggest phone repair franchisee company in the USA and we opened a phone repair…read moreshop located inside the Walmart in Stafford, VA, offering same-day service for most repairs. We use high-quality parts, have expert technicians, and provide a range of services including screen repair, battery replacement, water damage repair, and more. We also sell phone cases, screen protectors, and chargers, and offer AKKO Phone Insurance. Customers can visit the store, or contact us online to schedule an appointment.

Tony was great to work with and was very responsive in his communication with me. I had a broken…read moreapple watch screen and it's Ridiculous the price apple charges you without apple pay. I mean, you might as well buy a new watch..junk. They were able to fix the watch screen for less and even sending it to them via mail was easy. Highly recommend them!

Had an external hard drive that the USB connector had come loose on so could not access the data…read more Had data I needed same day. Tony was able to retrieve all the data and have it back to me the same day to complete the necessary projects. Repairing the hard drive would have taken longer so transferred data to another SSD drive. Kept me informed of everything. Excellent service. Great value!!!

Very poor and disappointing. They scanned in one large map for $1.98 Ok but when I asked them to…read morescan letter sized multiple page documents the answer was $2.50 per page ( from the manager) and they would not scan it as a multi page single file but only as one file per page I know they can do it they have all the machines like at work but they refused I guess work and doing the job they say they can do is too much effort I priced it at less convenient places at $0.03 to $0.11 per page but at the current gas prices cost too much to get there I stopped buying toner etc from this Staples and get it on Amazon for much less delivered and it is the same brand Staples doesn't want to stay in business so help them out and go elsewhere

Made me pay pay per minute to use their computer to find out that they charge you 4x more for the…read moresame printing service than if you order from their site. Utter garbage

Brought my phone here, on a Monday afternoon, after seeing that my screen on my Google Pixel 6 Pro…read morewas separating, while inside my case. I called first to ask if they were open and available - They were. I had never heard of this store before. Upon arrival I was quickly seen and discussed the issues with the employee there. The employee stated that they did not have the Pixel 6 Pro batteries in stock at that location but that I could travel ~40 minutes to one of their other locations and get the service done there or I could wait and have one of their regional staff managers bring a battery another day, or have them order a battery. Since they offered the service, and it's built into their price, I opted to have them transfer the battery from the secondary location, figuring it would be faster than ordering one... I left with my phone and waited a few days. The receipt stated that I'd be notified by 06/11. So on the morning of 06/12 I contacted the store to inquire if the parts had come in. The employee stated that the parts were in-store and that they had called an left a voicemail (and gave me the time of the VM call) on my phone, but I never received it. No worries! I'm sure they did leave me one. I'm just happy to finally be able to get it fixed. Not stressing over a day! Upon arrival they stated that they were going to put my phone into a repair mode and that they wouldn't be able to access any of my data while it was in that mode, and to enter and exit that mode they'd need my PIN (which they DO NOT write down or keep in any way). Very happy to see that their customers' personal data, in their phone is secure, and that curious eyes wouldn't be looking through it (not that I think they would!) Nice to see they care to educate and re-assure their customer base. They also use GENUINE and not aftermarket parts for Google and Samsung, unlike other shops. The only gripe I had was the price -- but then again, who doesn't whine over an expensive bill?! ...$150+ for a battery replacement seems a bit much. But, I do understand that they need to pay for 2 staff members every day, insurance, rent for the space, and parts... But, at least maybe give first-time customers a 10-30% discount to keep them coming back, maybe..? Another shop told me they'd do the battery replacement for $80. But again.. who doesn't want best price? It's crazy to me that it's failing so soon, when I've always kept it in a case, only dropped it twice, and always take care with it. I ordered the phone in April 2022, from Google, for just over $1,050! I am happy with the service I got, and hopefully this will be the only time I'll have to make such a heavy investment into a phone that's not even 4 years old to me yet... Great job on the work, uBreakiFix. Hopefully I'm good for another 3-4 years, at least!

Quoted a ridiculous rate for a minor fix. Just a loose button, wanted to replace entire frame.read more

Went to upgrade my phone, also my husband wanted to speak with business rep about his business…read moreline. Brandon was helping us and kept trying to tell my husband what he should do with his business line. My husband told him multiple times, that he needed to speak with business rep about his line because non business reps have tried to help him before and it didn't turn out good. Brandon ended up throwing a fit saying "he can't help a customer that doesn't want to help himself" and walked away and left us with another rep. It was very unprofessional, rude and childish behavior from Brandon.

On April 18 our fiber optic cable failed and the Verizon technician Kyle was at our rural home…read moreearlier than promised the next morning. He laid over 1000 feet of cable and installed a new exterior junction box within about 3 hours. His cheerful attitude and ability to answer all of our questions was greatly appreciated. Thanks Kyle and Verizon. Robert B

I called Matt with a knotty printer problem when my toner cartridge would not reset after…read morereplacement. Rather than charge me a service fee and cause me to wait hours or days for a fix, he emailed me a solution within minutes. The instructions were very clear and when I tried it - VOILA! I was back in business. Natco has now become my new go to PC/Printer repair provider. Thanks, Matt!

Natco is qualified to maintain sophisticated network and associated systems - essential credentials…read morewhen reliability is mandatory - Highly recommended.