I can't say enough good things about this company. I had my Samsung Dryer stop working, before it did it was making a banging noise until it just stopped altogether. I called, they got me on the schedule right away. They communicated with me along the way, and were able to get the dryer fixed the day of the call. If you're looking for a serious appliance repair company give them a call, you won't regret it! [: read more

Thank God for Bill At Expert Appliance Service. Honest, reliable, helpful. HIGHLY RECOMMEND!!!

Scheduling with Alynn (I probably spelled that wrong) was very friendly and easy and I appreciated that she also called to confirm/remind me of the appointments the day before. Bill was prompt, very friendly and likeable and explained everything to me. I felt like he gave me honest options regarding repairing or replacing items. I appreciated that he called me each time when he was on his way (3 visits for 3 separate repairs). Repairs were quick and he didn't leave a mess. Great experience and I would definitely recommend this company! read more

Bill was professional and through. He was able to fix our dryer and refrigerator. He gave us a courtesy call when he was close by. The price was fair, I would definitely use them again. read more

Bill knows what he is doing he is an expert at repairing appliances and he is a professional.

Easily reached via website to make a request for service and I received a quick response and appointment. Bill arrived in a timely manner, made his diagnosis, had the part needed, and made the repair. Very friendly and respectful. read more

We were completely satisfied with Bill's work on our Stove, Refrigerator, and Pellet Stove. He is professional, prompt , dependable, honest, and reasonably priced . Thankfully he serves the High Desert and Mountain Communities! read more

These guys are life savers. I have a whirlpool French Door Refrigerator that was not cooling in the refrigerator section. I've had multiple repairmen come to check it out and they didn't know what was the issue. I had one company who wouldn't come check it out because it was too new (I bought it 6 years ago). Expert appliance sent Bill to my home and he spotted the issue immediately. We ordered the new parts that needed replacement and now it's working like new. They will be my go to for all my appliance repair needs. I mainly communicated through text which is a convenience since I'm always away from my phone. They would always confirm the appointments in advance and the technician was always on time. I highly recommend these guys if you're having issues. read more

I needed to repair my built-in microwave (over the stove) after it had no power going to it. The contracted appliance repair company from my home warranty was booked out for a good 2 and 1/2 weeks and the next contractor they they gave me didn't even answer the phone, nor could I leave a message. After calling a few others and not hearing from them or not servicing the Big Bear area, Allyn from Expert Appliance called me back and was able to schedule a technician to come out much sooner than the original company my home warranty referred me to. The technician came early in the morning and fixed the problem in about 30 minutes or less. He came before 7am (but no one was home so it was ok) to beat the snow that was expected to arrive. He had to reset the internal thermostat because someone was cooking on high heat for an extended period of time and running the microwave at the same time. The thermostat shuts off to prevent overheating (had this recent issue with my heater as well). Since they aren't local, they come to Big Bear twice a week and usually in the morning hours. They were totally worth it since the local appliance repair companies in Big Bear were either too busy or did not have really great reviews. My fear is that a vendor can take advantage of my situation and overcharge or recommend repairs that are not needed just to make more money because it's my vacation home. Expert Appliance was honest and very reasonable. I hope this issue doesn't happen again know who I'm calling if this problem ever happens again! read more

I was in a bind with my dryer not working, and the local guys on the mountain at Big Bear Lake were telling me they were about 3 weeks out. Not to mention those guys came to repair the same problem a few months back, and didn't take any responsibility for it continuing to be an issue for me. I found Bill with Expert Appliance Service a little bit out of the area, but he said he would be up in the area the following day anyway. Turns out he's going to make a regular route out of Big Bear, which will be huge for his business as there's a massive demand for guys like him. Anyway, Bill is a rockstar, and I'm so glad I found him. He's super reliable, came through when he said he would. Fixed my dryer, gave me some tips to keep it running, and really saved the day for me. I highly recommend him for any appliance fix needs. read more

Had Bill come out to service our washing machine and following a diagnostic it was determined that everything was okay, but he gave some great advice on our particular washing machine and how to prevent future problems. No upsell, just fantastic service and incredibly professional. I will keep their number handy for any future needs. read more

My ice maker went out on my refrigerator. I called and they were out in a day. Checked everything and determined that one, or two of the sensors wasn't working properly. A new replacement was ordered and when it came in, it was installed very quickly. I would recommend for your appliance repair. read more

I am so impressed with the service call I had today. Professional, kind and knowledgeable. thank you Bill. I highly recommend Expert Appliance Service. read more

Bill was born to do this. In less than a minute he diagnosed TWO problems. Sweet as can be. He and his business partner wife will be my GO TO from now on as well as my clients as I enter the world of real estate. You know you've met someone nice and knowledgeable when they make you feel like a proud parent. That was me. Thank you! read more

I have an older Okeefe and Merritt stove that was really in need of some adjustment. Bill came out and was great! Very professional and personable. My stove is now working great! Hard to find people that can work on these older stoves! Highly recommend Expert Appliance Service! read more

Our ice maker on the refrigerator stopped working and the food compartment had become slightly warmer than normal while the freezer temp was fine. Bill came out and had our problem diagnosed in about 25 minutes. He had to replaced the ice maker due to some fried wiring and problem fixed. Bill was professional and had a friendly personality. Expert Appliance has earned my future business. read more

E.A.S. was dispatched to my house in Lake Arrowhead as part of my home warrantee service. I couldn't be happier. Came when they promised, communicated well - from both the office and the tech, Bill. Best service experience of my life. Quick, knowledgeable, friendly and professional. A+++ read more

We filed a claim with our warranty company when our dishwasher went out. Expert Appliance called very shortly after to schedule our appointment. The lady was so nice and professional. The guy that came out to the house was very professional and definitely knew what he was doing. He cleaned our blade so we could still use the dishwasher while we were waiting for a new one to come in. The new blade was in within a few days and he was here to install it. He even ordered us a new silverware basket and had it delivered to is the next day. Super happy with this company. read more

Bill Peterson is the best! A friend of mine just called me this morning and asked if I knew of a good appliance repair company to repair her dryer that just went out. I gave her Bill's phone number. He knows what he is doing. read more

We have had multiple positive experiences with this company! They have a broad range of knowledge and skills; "expert" is no exaggeration. They are always prompt, efficient, and professional. They know their field and are intelligent problem solvers. We go to them for all our appliance repairs. We highly recommend Expert Appliance Service read more

Just had our washing machine fixed by Bill again. Always courteous and very knowledgable. Great rates and my may tag Neptune is back up and running like new. read more

I have to give a rave review for the best home appliance repair service I have ever experienced or even heard about, Expert Appliance Service. Bill has fixed both our washing machine and then this morning, following a long holiday weekend, our refrigerator. He charged only the flat service call fee. I would not have known the difference if he had told me these vital machines needed expensive parts, nor would I have minded if he had added on additional fees for his time and labor. But both times, he discovered a minor oversight in the factory assembly and fixed everything up better than new. I went all holiday weekend with no refrigerator, so you can imagine how grateful and surprised I was that Bill's schedule was re-arranged with other customers so our problem could be solved immediately. I sure am a happy camper now. read more