Scheduled appt with Halo rep, but he never showed up. When I tried to call their company phone…read morenumber, the message says it's been disconnected... I would say that my experience so far is 1-10...they want me to trust them with security monitoring?!?!?

From the owner: Protect What Matters Most – Professional Security Camera Installation, Done Right!read more

So the alarm was installed 4 years ago. It was pricey but I needed simplicity for a handy capped…read morefamily member. It was use a few times as an alarm but mostly for the ability to view the front door. There were problems in the beginning with that camera getting scorched by the sun through the lenses. That was rectified. So the Hurricane comes along and the battery was used up. I bought one on line and installed it. The alarm didn't work. I called American and we tried a few things but no good. Seemed to both of us that the transformer plugged in the wall might have gotten a surge and wasn't working . No problem, come on out and check it. But you must pay for the service call before we come out. What!! That is not how good business is done when you have a 4 + year customer and you have all my info of payment every month. If I was late once in that time of didn't pay, well ok. But that's not the case. All repair companies come perform a service and are paid. Not treat the customer like a looser that they can't trust. Trust this ,good bye to American Alarm of Fort Myers.

Our daughter had a break-in at her home in Cape Coral on Friday afternoon. Broad daylight, lost a…read morelot of "things," like the TV, her computer, her camera, jewelry, and also a lot of memories - sentimental items from her life... I'm writing to recommend an incredible business, All American Alarm. I was in town, and I called AAA on Friday evening after hours, and he called me back! On Saturday he was there, at the house, with our family. Today, Monday, a full home security system was installed. He is a man of action and integrity, as is his son, Ameer, who works with him. If you are even thinking about a home security system (isn't it just like human nature to need to be prodded by a personal home invasion -- don't wait), or a commercial security system, call Syed. He is absolutely the best! Thank you, Syed and Ameer!

I'm just a regular homeowner with nagging wifi issues. After reaching out to a few companies, Brian…read morefrom CCC quickly responded and was able to come by in short time. He was able to troubleshoot the issue and come to the right solution quickly. Back to solid internet!

Have never been ther I have heard good things from others but I have yet had no need to visit the…read morestore

Have been with them for maybe 15 years or more. Great company, reasonable and responsive to help or…read morequestions. I like talking to an owner when I have questions vs. A 1-800 call center where you are just a number. They are always there when I need them. Reccommend!!

Tom and Kelly are a family team. Both are very knowledgeable. They respond quickly to request for…read moreservice. Quite cooperative, friendly, and reasonably priced.

We built a new home in Naples and our home builder used Ron and Sons as their Alarm and home…read moretheater company. We met with their rep ("Ronny") at the beginning of the process. He was nice and went over the options. When we spoke with Ronny we told him we were looking for Bluetooth speakers so we could play music from our phones in our home. We both work from home and I also game online so we wanted the fastest internet so we wanted plug in jacks in each room which they said would not be a problem. They also offered a security doorbell camera and stated our HOA pays for the monitoring service. So after speaking with Ronny we decided to add Cat6 wiring to the house, speakers for our pool area, speakers for our great room, and a video doorbell solution. Fast forward 10 months and out home is done and we get to move in. First there is no video doorbell installed. I talk to Ron and Sons and they state I need to sign up for the service first and again state that my HOA covers the service. After a lot of back and forth I find out they will pay for basic service which is if you have a land line (which we don't). So we have to sign up for a wifi adapter which is $10 a month. So we felt a little duped. I asked Ron and Sons to install the doorbell that we paid for without monitoring service so we could just use the app and they stated that wasn't possible. Second, after our internet is hooked up the outlets in each room don't work. The internet provider tells me Ron and Sons will have to come out to configure. Ron and Sons has still not been out to the property to correct this. We have lived here 6 months now. Third, the speakers are not Bluetooth at all which I am 100% sure we spoke about. To even get these speakers to work we needed to add an amp, a volume control for the inside speakers. Why would Ronny have let us leave the initial meeting knowing we would show up in our home with speakers that don't even work? On top of that, they wouldn't even let me transfer the money I paid for the doorbell to finish the audio setup. I would not do business with this company as I feel they lack integrity and have not even tried to make anything better.

Professional, knowledgeable and thorough. Very happy with the service they provide. The installer…read morewas very knowledgeable and explained the process thoroughly.

Shameful that ADT is scamming my mother! She lost her husband, called to cancel service in 2021…read more ADT verified that she called to cancel.... but according to them, it didn't get switched to the correct department and finalized. So they've been taking money out of her account for over 5 YEARS SINCE SHE CANCELED. This wasn't discovered until I started helping her with bills. Now mom calls and they will process THE NEW CANCELATION effective 4/2025. We will be seeing them in small claims over this one! STAY AWAY FROM DOING BUSINESS WITH ADT !!!! And yes I'll be posting this everywhere as often as I can until it gets resolved. Horrible business to be taking money from the elderly like this.

I have been an ADT customer for 35 years. After hurricane Ian in 2022, my house was severely…read moredamaged they paused my security fees, and I was told five separate times that they were going to go ahead and get me information on what it would cost to refurbished my system. Each of those five separate times resulted in no information being emailed and no phone contact back. when I called to cancel I was met with an almost $100 bill for a service that I didn't use. I spoke to several people and they told me that the bill would be credited back to zero they now are putting me through collections for again a service that I didn't use and all they want to go ahead and say to me is that they will give me a quote to upgrade my system. Please be aware of ADT security. They say that they want to retain my business after 35 years of me paying my bill on time however this is not the case. I will now post this wherever I can because I feel that it's unfair after going through a natural disaster that they continue to try to bill me for a service that I did not use and I could not use even right now in the state that my equipment is in. Finally, the last time I spoke with ADT they told me that if I paid half my bill of which I didn't go ahead and even have the service that they would wipe the rest of that out this is not a reputable company.

What a terrible experience - We made a huge mistake and paid them in full before we had a chance to…read morecheck out the system. The security camera system was installed 60 days ago and has never properly worked. We followed their recommendation on equipment and were even billed for additional work when the system they told us would originally work, didn't - and then even with the additional work and additional equipment the system still doesn't work. It shouldn't be difficult to get 6 cameras to work - but we have never had more then 1/2 the system working at any point in time. The most recent event in this nightmare was a security incident we had this morning. We had construction equipment stolen right from our driveway, and of course the cameras were not operating and didn't record anything! Only after calling them every week will they come out and try to fix. Tired of calling them, sending them videos of non working system, and hearing how they are busy on bigger jobs - wish they would just do the right thing and take back their equipment and refund our money. They obviously don't have the expertise to do residential work or have an interest in making it a priority to service residential customers. Stay clear of Securitech1.

They never answer their phone or call back after leaving several voice messages and emails to…read moreprovide service on a system that is no longer working. I get the fact that businesses are busy but as a business owner my self, returning a message is not that complicated and only takes a couple of minutes. Common courtesy of replying to a service call should be a top priority of customer service!