I walked into this store letting them know I had a VIP event, and I need a dress! I found a few I liked on the floor but I literally felt like Pretty Woman when they kept bringing me dresses after accessing my style! WOW! I came out and showed them the dresses as I tried them on, and they helped me find the perfect dress! I was only there to buy one dress but I got 2 because of the amazing service and recommendations! Also bought jewelry and accessories! Thank you for making me feel like a celebrity! I feel bad that other people did not experience this service in the reviews, maybe time to access employees and what they can bring to the table! read more

I frequent Express, mostly the Woodfield location but decided to go to this location yesterday. This locations selection isn't as big as the others but it could still get the job done. Sighs... the ladies in the store are nice and very helpful, HOWEVER, there is a male (dark hair) that was working on 1/29/21 that was very impersonal, a bit rude, and I felt very rushed when I was trying to ask him questions about my purchase and points. I've never had this type of experience at an Express location. Typically I will respond to such behavior but it honestly caught me off guard and I wasn't ready. Because of this experience I do not recommend this location. I shop a lot (so my husband tells me) especially with Express, but I will not Spend 'MY' money where it's not valued and/or appreciated. Better luck next time, but there won't be a next time for me at this location. read more

If I could give no stars I would. Customer service is terrible. I walked in looking for a dress (very casually dressed at the time) and I was looked at as if I was less then. The staff completely ignored me even when I attempted to ask a question. I wont be going back ever. Wouldn't recommend going here. Terrible service. read more

O Express your clothes have gone waaaaay down hill. I feel that everything looks alike, all come in the same colors, or have some sort of lace on it. Doesnt leave much for variety!!! I've had to start shopping else where and am super sad about this. Also I dont seem to be getting coupons in the mail as much as I was before....Sorry dont buy clothes from there unless I have a coupon. HOWEVER...they are still my go to dress shop. I found the cutest blue dress when I came here over the weekend, and what made it even better is I still had giftcards from Christmas to use....cant beat that!! Here's to hoping they change thier clothes back to how they were so I can start shopping there again!!!! read more

I always come here to buy my jeans and sweaters. I love the style they have and they also have great deals too, even during the Holiday's! And the service you get while shopping there is great; they approach you almost immediately when walking into the store! read more

Express - Accessories Near Me - Algonquin, Illinois

After a bad mens wearhouse experience, I decided to make the trip out to express for a much needed closet overhaul. The place was very busy, but as soon as I entered the door I was met with a greeting and treated like a friend. The staff helped me find the right fit and was very patient with me when I wanted to try on virtually every different style to make sure it looked just right for an upcoming wedding. They gave me honest opinions and shared some laughs, and made it a very fun experience. They helped me get the best deals and I love the clothes I bought. Can't wait to go back! read more

I went into the store to find a blazer to match with my work pants. When I asked for help, the 2 girls working looked exasperated as if it was such a hassle to just give me a suggestion. The girl showed me the area where blazers were, even though I already knew that and was asking for an opinion instead. She looked at the pants I was holding and all she said was "black would look fine. There's some over there," pointed in an area and walked away immediately. I grabbed a blazer I liked and then went to the fitting room, where I waited for 5 minutes because the 2 girls working went back to chatting. They happened to be the only 2 employees in the store. Another woman who was in the fitting rooms waiting for her son told me that I needed to get someone or I'd be waiting a while like they had before anyone even noticed them waiting. Easily the worst customer service I've received in an Express before.. Schedule more workers for god's sake! read more

I have not been to Express in about 4 or 5 months and just today went in to browse and possibly pick up something for the weekend. I was so disgusted with the way #1 I was not greeted AT ALL. I was there for approx. an hour and neither the 2 associates working greeted me. Secondly, I proceeded to the checkout to ask the female associate if I may use their washroom and she replied, "We don't have a bathroom" seriously?!?! (I've used their washroom in the past when I have shopped there) Maybe it isn't for the public's use and they were just nice about it last time but, this girl was just plain rude. not a "sorry, about that" or anything. She then proceeded to roll her eyes when I replied, " Oh, ok well I know I've used one here in the past." This place has really gone down hill. The whole time I felt like I was a bother just being in the store. When I went to try on my selections, the male associate pointed me to a fitting room stall, didn't even ask me if I needed help or assistance with finding something in a different size or anything. This has never been my experience in this store in the past. I almost walked out without making a purchase as I was so mad about the whole experience. I think I'll take my business elsewhere next time. read more