Don't go to this guy he doesn't know what he's doing. He'll try to troubleshoot your appliance and…read morewill misdiagnose it and also he is extremely lazy he probably got into this field because of necessity not skills no one wanted to hire him, he's a scam. Call him and have him work you'll see what I'm talking about.

Identified the problem and replaced the necessary part. Reasonable price and great service.read more

Called for service on my refrigerator very honest company and showed up on time. I would recommend…read morethem for appliance repair.

Victor arrived on time. Very polite and professional. Determined what was wrong with our…read moredishwasher. He said it is more than 20 years old (this is accurate). He pointed out that it would cost about $590 to fix but we would still have a 20 year old unit. Recommended replacement. He is correct. Just charged $75 for the service visit. We would use them for any appliance issue.

Texted them last night about an issue with my freezer door that was stuck. They're currently…read morerunning an April promo with a $35 diagnostic fee, which is a great deal. They came out the very next morning--amazing response time! The two technicians, both named Alex, were super professional and gave me a quote of just $130 to fix the problem without needing to buy any parts. For comparison, another company had quoted me over $400 for labor and parts. They even cleaned the back of my fridge. They're a family-owned business and come across as very honest and trustworthy. Definitely recommend them!

Excellent service great price. Alex and Alex are honest and dedicated to the perfection of the job…read more If you need a water softener installed, a washer/ dryer cleaning or anything else that they I highly recommend this honest LOCAL company. One and done! Thank you so much Big Sam Appliance for your much needed help. We will be using you if we have any issues with any of our appliances in the future.

I explained the problem with the vacuum cleaner to the manager. I had cleaned it and checked the…read moresuction and everything worked fine except the brushes on the bottom didn't turn. He took the machine from me & put it on the floor. When he turned it on, it worked perfectly. He said he was glad because he couldn't get parts for this brand. The next thing he said made me smile- no charge!

Super friendly, helpful & knowledgeable service. Called to see if they had a part that I needed…read morefor my vacuum before trying to order it online and they did! Happy to not only not have to wait for a part to be mailed to me, but that I got to shop local! I would highly recommend Valone's.

My washer was out of balance... I tried researching problem online, discovering the repair was…read morebeyond my capablity. My neighbor Bill told me I could pick up a good used replacement at Family Appliance Dunedin. I stopped in and spoke to Ken Sr. We discussed fixing vs replacing. It was decided his son Kenny would call me to make an appointment to diagnose problem. Kenny called to let me know he was on his way. He professionally and accurately figured out what was wrong. Yes, parts and labor were high, but I really liked my washer and a new one would have cost hundreds of dollars more. I was given a written estimate and told I would receive a call within a few days when parts were in. Phone call received as promised. Date set, I received a call when he was on his way. Yes, it only took him a short amount of time to replace the bad struts and lid switch with manufacturers parts, because he knows what he's doing. I did receive a small discount for paying cash. I've already done 8 loads of clothes, washer is working like a brand new machine. I am very satisfied...

Yeesh. I had Family Appliance out for a repair on a broken stove, and while I will say that they…read morewere professional and timely, their costs are outrageous. I have no problem paying for expertise, time, and labor, but this repair took 5 minutes, no tools, was a $20 piece of equipment (probably less when bulk-ordered), and this "family business" charged nearly $200. Absolutely insane markup. Look elsewhere for a real honest business, please. Lesson learned to Google my own repairs in the future.

Quick next day service. Reasonable price to come out and inspect and that goes to repairs…read more Came out and assessed Dryer. Found out the problem and fixed it on the spot. Working perfectly now. Excellent communication throughout. Easy to pay and reasonable price to fix it Would recommend them.

Great service. Great customer support. They have replaced our ice maker and the seal to our…read morefreezer. Both were done correctly and they made sure of it.

Do not request service with this company…read more Made an appointment with them to come check our washer today, July 29th, from a window of 8am-10am. After no guy for 3 hours, I called and asked what was going on. What I got was excuse after excuse and no plan to reschedule and no apology for absolutely missing an appointment that I had to cancel other things to do. These people have zero sense of respect for other peoples' time and it's a wonder they're still in business after the repeated poor quality of service over the years.

Totally disorganized and unreliable…read more I called for an appointment and three times, they called the morning of the appointment to tell me they had to reschedule with excuses from the repair man had an emergency to they have someone on vacation. When they called the third time to reschedule, I told them to forget about it.