I went to get my wash a couple of months ago when I came into S.I. from my condo in Florida for a couple of weeks. I went there to do a drive thru wash, but as usual, I was confronted by a worker who pushed the auto renew monthly. I told him under no uncertain terms. NO. I explained that I just wanted to pay for this one wash mainly because I am in Florida most of the winter. Sure enough, they put me on an auto renew monthly for $32.66/ month despite the fact that I said no. When the charge came thru to my debit card, I immediately called them. They said there was nothing they could do and I should call my bank. After speaking with 7 reps at Chase, they denied the credit saying "the Merchant said I authorized the charge and monthly plan". So Express actually did something I told them not to, but then LIED on top of it. They called me today after I placed numerous calls to them and said they still could not give me the money back but for "a fee", they would give me 2 months free washes. "For a fee". I told them to go to hell. Under no circumstances should anyone deal with these crooks, ever! I will pursue this issue until a resolve is issued
to me. In fact, I was forced to call Chase bank again to issue me a new debit card because I could almost guarantee the Express would charge the old card again. There are numerous, far better car washes nearby and across the street from this car wash. Go there, go anywhere else. These are sleezy, very ad people. Beware!!!! read more