was in a situation where I needed a taxi but could only use cash. My father called me home in an emergency and was going to pay for the taxi once I arrived. Well they want payment upfront, which I thought there was some kind of meter in a taxi. Maybe that's old school? I don't know. This isn't Uber or Lyft. How would you know how much before the trip. I explained the situation to the driver and he said it would be fine, that I would remain in the car until someone came out to pay. He even called me back to confirm that I explained the process to my dad which I confirmed that I did. When the driver pulled up and saw me, he immediately changed his mind, told me not to get in and refused the ride. I understand that it's not the usual policy to receive payment at the destination, but they had suggested the alternative way then completely flipped the script and with the attitude of someone who had been wronged. I can only speculate there's an anti-African American bias at play as we had spoke on the phone twice before his arrival and he had agreed to the alternative that he himself suggested. But upon seeing me immediately changed his mind. He was actually charging double of what it would normally cost. We were willing to pay it. He took the job and then upon seeing me became very abrasive argumentative and disrespectful. If you don't respect the population that you make money from, you don't deserve our money. Do not use this company. read more

I call this taxi service when I need a ride. They are reliable with no hassle service. A+

Wow, didn't show for a prescheduled ride to the airport. Won't use again.

I love Express Cab. They are on time or early, always courteous and professional. This company is the best in Columbus for reliability & service. I highly recommend Express. read more

DO NOT rely on this company for an important ride!! My daughter called them twice to reserve a 3:30 am ride to the bus station in Columbus... they said, "Yes, you are confirmed,see you then. She calls at 3:45 when No One Shows UP!! She misses her bus and thankfully has a Uber drive her all the way to Cleveland! I call the idiot and he just says the had no one sorry! Idiots!!!! read more

Oh, HELL NO!!! DO NOT rely on this company for an important ride!! I called them twice to confirm a 4am ride to the airport... they said, "Yes, see you then. And we'll call you at 3:45 when we're on the way." NO ONE CALLED!! NO ONE SHOWED UP!! Thank god I was able to wake up a neighbor, or else I would have missed my flight!! read more

Set up for a cab pick up this am for 0430 for a 0615 flight two days prior and confirmed it.This morning noone was there at 0430. Called at 0435 and he was "on his way". At 0445, my best friend who was traveling with me, had to wake her husband and two young kids so they could take us to the airport to keep us from missing our flight. Professionalism is questionable when considering a reliable transportation company. Would not recommend Express Taxi. read more

JAY is friendly, professional, and above all, reliable. My wife and have been using Jay's cab company for 2 years. It's really Outstanding taxi service, highly recommended read more

Pick up at home in Worthington to airport, excellent service, called about 30 min prior to scheduled reservation time & arrived 10 min before scheduled time. Straight to the airport, no problems. Pick up at airport, called as instructed, I asked where to meet, given the info & cab #, told it would be about 10 mins but waited less than 5. Thanks! read more

After calling a different cab service who said they'd pick us up in an hour, we decided to give this one a try. The man said he'd pick us up in 20 minutes, and he did. The driver was quiet, his cab clean, and he didn't drive like a maniac. All in all, I'd use their service again. read more

Express Cab (614) 822-8666 arrived on time on 06-14-17. He went down the road that was a little out of the way, but I thought perhaps he wanted to catch a light. Then he began to turn left. I reminded him he needed to turn right. He said he had to stop for gas first and would turn off his meter. He knew I had a medical appointment because he mentioned to me that the address I gave him was a medical building. When we pulled up to the pump he turned around and asked if I had $10.00 cash! He explained I was his first fare of the day and that he would apply this $10.00 toward the fare. I usually don't carry cash. I had wanted to use my credit card because I earn reward points. I made it to my doctor's appointment on time, but I had wanted to get there early. The interior of the cab was okay, but cramped. I will not use Express Cab of Columbus again. The fare was $20.64 and I gave him $22.00. I hope he understood that the poor tip was due to his lack of professionalism and that he not only insulted me, but made me freak out that I was going to be late for my doctor's appointment. The doctor's office called Yellow Cab for me when it was time to leave. It was a Toyota and more roomy and tidy. There were also licenses on the windshield that Express Cab didn't have on it's windows. Yellow Cab, however, also wanted cash from me which left me with very little cash in my wallet. The fare was also around $20.00. I gave Ali at Yellow Cab $25.00 and let him know I'd give him a good review. read more

i was very lucky to find this taxi, i had really bad service from 2 previous cab companies, i needed a dependable taxi service, the owner/driver was always on time and knew the routes and very quickly got to my destination. the best taxi i ever used in my life. read more