Achilles stretched my carpet initially and I then had my carpet shampooed. After the cleaning the…read more carpet needed to be retrenched again. Brandon came immediately to restretch the carpet and did a great job. He honored his policy of guaranteeing his work to make it right up to one year. He did a great job, was conscientious, and cleaned up after his work. Bronson, thank you.

Great, prompt, knowledgeable, reasonable!! Can't ask for more than that. I highly recommend…read moreBrandon!

I just had my third job done by Jabro's and I am blown away by how professional and efficient they…read moreare. My family room carpet, living room carpet, and vinyl Plank in the kitchen, dining and hallway all look great. The installers really know what they're doing! And the staff in the store are very courteous and helpful. I didn't get other estimates, so I don't know how prices compare, but it is certainly good value to deal with a reputable company. I would wholeheartedly recommend Jabro's to anyone!

After installing vinyl plank tile in my kitchen, LR, FR, Hallway and First Floor Laundry 2 years…read moreago, we selected Jabros Carpet One again to install more vinyl plank tile in our basement after having a broken cast iron pipe replaced under the cement floor. As usual, everyone we worked with on their staff - store sales staff, estimator, office staff, installers, and even the owner calling me while on vacation, did a fantastic job making it look perfect! If you want a beautiful, quality job - this is who you pick!

Finally had our carpet installed today after 1 month of chaos. The first time we scheduled…read moreinstallation, We found out that Kodiak shorted us 10 yards of carpet. Kodiak also expected the crew to install the carpet with 6 seams. 2 weeks later the next roll of carpet came in and the dye lot didn't match. Then I was told it was going to be 1+ weeks to get another shipment. With all of these delays we were not looking at having flooring for our Christmas party. Somehow they came through with one day to spare. Now I have half a day to clean and decorate for our party. My first three experiences with Joe's Carpet were great. Ryan was our sales rep and I had no issues. I would have given 5 starts until this last awful experience. *Beware of getting quoted by Kodiak. The crew said mistakes are frequent with him.*

We had an appointment for a measure between 1-4. NO CALL. NO SHOW. Reached out to them,…read moreconcerned where the person was. Spoke to Kodiak, the manager. stated yes he is late, he probably should have called. No apology or anything. No offer to make it right. He didn't care that we took off work to be here. Is this how they run a business?

Creative Carpet is the only carpet store I would ever consider dealing with. The know their…read moreinventory and how to advise you on the right choice for your needs. Our carpet is beautiful. Jim was an absolute jem in helping us position our carpet and loveseats. He outdid himself to help us get it just right. You cannot get better customer service anywhere. I cannot recommend them enough.

I understand this is a laid-back establishment family owned. But in today's economy where…read moreeverybody's looking to save money and going to the big box stores I think it would help if they upped their customer follow up. My wife and I purchased a floor from there and we never received a call thanking us or checking to see how we like our new flooring, that would be helpful and give a good lasting impression that they care about future customers

Out of the 5 people I came in contact with the total score out of 5 was a 4.2…read more Highest score was a 5 and the lowest was a 3. All of them were friendly and nice. The reason I decided on allowing this company to do the job was they were able to install next day. What did I hate the most about the install, the late start and the excessive amount of breaks. So much so another company here to install something, mentioned it. "I did not take off marks for that." It was just the worst part of the install. The best thing I loved about the installation is the color of the LVP. A better choice than the other companies I received quotes from. ----- I hate the pricing model from all of the companies. I'd like to see that I was charged the same as the people before me, apples to apples, prices are listed so I can see for myself. ($8+ a sq foot for 420 sq ft and there is no flooring to move. Compare it to the rest of the flooring that was done that included 21 steps. Rooms were bigger and there was carpet, and tack strips to take up. Plus, they already had the product on the truck, per installer. My fear, and I believe it happened. 1st sale was to get the job and the second was to make up the difference from the first sale. I felt I was stuck between a rock and a hard place. I loved the color and the reason they didn't get a score of 5 , I just wanted it over. Even though I knew $8+ was on the high side of competitive while telling me you're giving me a deal. Only y'all know if you lied. Since I'm not presented with a price sheet. I hate the, today it's 5, tomorrow it's 2 and next week it's 10. Whatever your head decides it is. You feel robbed while they're smiling in your face. Not once did someone mention the 60% installation, why, cause there's no such thing. Vent over! At the end of the day, I love the color and, install, the people were friendly and my salesman was Great!! He was knowledgeable of the product and delivered what he promised.

Just a little update after final installation. John, the salesman, never called me back to check-in…read moreafter the installation was complete. He also never showed up on the day of installation to check the job either. The installation was only "ok." I had to fix and repair dings around doors from the crew, they were a little messy and I am just hoping this carpet was installed right and there are no issues. The carpet itself was a good product and top-dollar. The installation would be a C-.

Jason and Gary did a fabulous job on our upstairs and stairs carpet! It looks amazing. It is also…read moregreat quality carpet at a reasonable price and pretty shades of dark brown with hints of beige. We couldn't be happier with the job done Bill the owner is also great to work with.

From the owner: Floorz By Bill is a Locally owned Downriver Michigan Floorcovering Company with over 25 years of…read moreexperience! We care about the installation of every room we install, Just like it was our own home.

Made an absolute dusty mess in my entire house by sanding thin set off floor. Did not follow…read morecontract and did not turn into insurance. We had to wash walls throughout our home and clean everything. Took weeks to clean it and Andy, the owner, accepted no responsibility. This happened 2 years ago and I am still upset.

Recently had all new vinyl plank flooring installed throughout my house. I couldn't be happier…read more Andy is great to work with and the installers were top-notch. They arrived on time every day and were responsive to all my questions and requests. Thanks!

I saw that Alexander's was highly rated on Yelp for carpet stretching and repair. I HAD several…read moreseams that were shredding thanks to our cat, and after 11 years the carpet had stretched in the upstairs hallway and on the staircase. These folks arrived at the exact time they had stated, did a quick walk-through and got right to work. Alex stretched carpet in several areas and his wife repaired doorway seams simultaneously. We had thought we might need new carpet but decided to try Alexander's, just to see. WHAT A FANTASTIC JOB!!! Our carpets looked as good as new and we no longer think it needs to be replaced. In addition to great work, these were some of the nicest people we have ever had work on our home. I will not hesitate to use them again! I originally thought the quote was high but after seeing the work, and getting to know these folks after a few minutes, we paid extra.

This husband and wife team are amazing, couldn't be more happy with the repairs he did on 3…read morepatches, very reasonable, punctual, and was quick to respond. Will definitely be referring them to friends that are in need of re-stretching of their carpet!

The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

Sasha installed our carpet in our basement today. Fantastic customer service, excellent…read morecraftsmanship. Looks fantastic! Will definitely use them again and recommend them for others!

Actually, I was looking for the flooring company my friend told me about. But to my surprise I met,…read moreMr. Gary Way he is very professional and knowledgeable about flooring. The quality of there products they supply are just what I was looking for. He allowed me to take some flooring panels with me to see what looked best in my home. And I was able to find what color paint would go well with the flooring. My experience was professional from beginning to end. Gary worked around my schedule. That meant a lot to me! Thank you, Gary and crew!

These guys were awesome, easy, and quick to work with for tearing out and installing new carpet!…read moreThey offered me a great price and did a great job! I would use Floor 4 Life again and recommend them