Excellent work, quick responses, fast turn around, reasonable prices…read more Imed responded to all my texts right away. His team did an excellent job laying our cork floor. Reasonably priced. Thank you!

Updated the carpet on my staircases today and was super impressed with the job. The scheduling and…read moreinstallation process was timely and seamless. Thank you Flooring Co for giving my house a much needed update! Will definitely come back in the future for renewing my wood floors.

I've had the pleasure of doing business with crw multiple times…read more It is by far the most relaxing showroom that you can get when it comes to flooring, it doesn't feel like a dungeon when you walk in. They provide personalized service and you're dealing with real people- instead of whoever is on shift at the big box stores. I especially like the samples they have as well as their expertise. Highly recommended.

On April 15, I came into this store and placed a special order for tile. I was told by Tommy, whose…read morereal name is Haitham, that my order would arrive within five business days. After that time passed, I received another call saying the order still had not arrived. At that point, I requested to cancel the order and pick up my check because I could not continue waiting. Shortly after, Tommy (Haitham) contacted me again and promised he could get the order within 10 more days, so I agreed to continue waiting. After 22 total days of delays, excuses, and lack of communication, I became extremely frustrated. What disappointed me most was not just the delay itself, but how the situation was handled. After expressing my frustration through text messages, Tommy (Haitham), instead of having management or the owner professionally address the issue, involved people from my community who had absolutely nothing to do with this transaction. I started receiving calls regarding a private customer dispute. No business should allow an employee to involve outside individuals in a customer issue. That was extremely unprofessional and inappropriate. I later spoke with the owner, Simon, and explained the entire situation. At the beginning of the call, I even asked him what the company's mission was, and he stated that it was to make customers happy and satisfied. Unfortunately, I can honestly say I left this experience feeling neither happy nor satisfied. The delays already caused enough stress and financial loss due to rent and project setbacks, but the employee behavior and management's acceptance of it made the experience even worse. For the record, I never used disrespectful language toward Tommy (Haitham). I simply asked Tommy (Haitham) to stop contacting and harassing me, and I expressed how frustrating and exhausting this situation had become after weeks of delays and broken promises. I do not recommend this business based on my experience. Very disappointing overall.

Wonderful employees and vast selection of flooring at a good price! Family owned business treats…read moreyou like family.

Westland Floor Covering is a wonderful local family owned business. We hired them to replace all…read moreof the floors in our house and they did a great job in the show room and with installation. In the show room we worked with Rich and he knew everything about the products and made us feel comfortable. He did not pressure us and made sure that we were selecting the best product that would work for us and our needs (which is unlike other larger companies in our area). Wonderful products and service. His son did the installation. We had a complicated project with nice hardwood laminate that was put into several rooms. First they had to tear out several different types of flooring and make sure all the rooms were all level. This was complicated because we had several years and layers of laminate from the previous homeowners. His team was on time, worked hard and in the end their work was beautiful! This is the best flooring company in the canton, Livonia, Plymouth and Westland area. You will get individual service because the people care about their customers and it is family owned. I will be using this company for all my flooring needs in the future as well!

Actually, I was looking for the flooring company my friend told me about. But to my surprise I met,…read moreMr. Gary Way he is very professional and knowledgeable about flooring. The quality of there products they supply are just what I was looking for. He allowed me to take some flooring panels with me to see what looked best in my home. And I was able to find what color paint would go well with the flooring. My experience was professional from beginning to end. Gary worked around my schedule. That meant a lot to me! Thank you, Gary and crew!

These guys were awesome, easy, and quick to work with for tearing out and installing new carpet!…read moreThey offered me a great price and did a great job! I would use Floor 4 Life again and recommend them

My husband and I have been buying our flooring and carpeting from Independent Carpet One for 39…read moreyears. This is the most amazing business, and we wouldn't go anywhere else for our flooring and carpeting needs. They have the best prices and quality of any flooring company in the area, and their sales staff points us to exactly what we're looking for. The quality is also the best. I recently had to have two areas of damage repaired to laminate flooring in my home, and Carl sent two experts to evaluate the floor. I didn't think it was possible to repair the damage. But the contractors were able to remove the damaged planks and replace them with new ones that I had on hand from the original installation. You can't tell that a repair was done. The contractors were professional and so friendly. It was apparent that they loved doing their work. I highly recommend this flooring company.

Had a wonderful experience with Independent Carpet One- I had a custom made area rug which was…read morebound- and it turned out beautifully. Cameron was my salesman and advised me well and communicated perfectly as to status of completed rug. Will and Brian laid it down in the room, taking care with moving furniture. All in all- a great experience.

The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

Sasha installed our carpet in our basement today. Fantastic customer service, excellent…read morecraftsmanship. Looks fantastic! Will definitely use them again and recommend them for others!

Professionalism, very respectful and prompt timing of project completion. I am so grateful to have…read morehired David we are very satisfied with his work! I will definitely rehire for additional home projects. Highly recommend Keen Woodwork to everyone!

David is wonderful. Shows up when he says he will. His work is flawless. I can't recommend him…read moreenough!!