They make sure that you have a good experience every time. They shake your hand, look you in the…read moreeye and give excellent service.

Pre‑Order Nightmare. Buyer Beware: Six‑Month Delay, No Accountability!!!! placed a preorder with…read moreToronto Gold Bullion (TGB) under their advertised 2‑day FastShip delivery guarantee, expecting a simple, straightforward transaction the way any customer service should be. Instead, my order turned into a six‑month ordeal that caused me an enormous amount of stress and frustration. What should have been a routine purchase became one of the most exhausting consumer experiences anyone could have. My emails went unanswered for long stretches -- sometimes 6-7 weeks with no response. Updates were vague or nonexistent. At one point, I was even told that I would need to pay for the time spent reading and responding to my emails, which added even more stress to an already difficult situation. At no point did I receive any clear documentation or proof that my order was actually being sourced. There was no indication that my order would ever be delivered. Watching months pass with no transparency, and feeling like I was being punished for asking questions or filing with government oversight agencies, was incredibly stressful -- especially when you've entrusted a significant amount of money to a business and have no idea what's happening behind the scenes. When the delay became completely unreasonable, I escalated the issue through the Better Business Bureau and provincial consumer protection services. Even with these agencies involved, communication from the company remained sporadic and unhelpful. Deadlines were missed, explanations kept shifting, and requests for alternative solutions using in‑stock items were dismissed. It felt like every attempt to resolve the situation was met with resistance or silence, and the stress of not knowing what was happening only grew. As the situation dragged on with no progress, I reached a point where I genuinely didn't know what else to do. Things only began to change when I consulted a paralegal to understand my rights and prepared to file a Small Claims Court claim. I even considered contacting local and federal police services and other government agencies for guidance, simply because I felt completely stuck and overwhelmed. When you're dealing with a half‑year delay and no transparency, you start looking for any legitimate avenue to get help or clarity. Only after significant escalation and maximum pressure did the company finally agree to ship part of the order and refund the remainder. I did eventually receive my partial shipment and refund, but the process was far more difficult, stressful, and drawn out than it ever should have been. The emotional toll of dealing with months of uncertainty, unanswered messages, and inconsistent communication was honestly draining. In my experience, TGB's preorder system allows customer funds to be held for long periods without clear timelines, accountability, or evidence of progress. This is extremely concerning given the substantial amounts of money customers entrust to bullion dealers. Their advertised ratings also do not match the reality reflected in many recent customer reviews, which potential buyers should pay close attention to. Based on what I went through, I strongly advise anyone considering a preorder with TGB to review recent customer feedback and proceed with caution. In my own experience, other Canadian dealers such as Border Gold and SilverGoldBull have been far more reliable, communicative, and transparent. This review reflects my personal experience and opinion as a consumer.

My experience at 401 gold was fabulous. I had been to another business to check out the price for…read moremy coins and the price that Daniel gave me was much better. I would say that it was more than competitive. Daniel was very friendly and explained things to me. I would definitely recommend this business. You won't be disappointed. Lynn

I sold some bullion gold and jewelry. They offered very good prices. I will keep coming backread more

Friendly staff, good prices, and a wide assortment. Their team is really nice, was patient showing…read moreme options, and helped me find something really beautiful and one of a kind. The checkout process was really seamless and they ensure you have everything you could possibly need. They also offer resizing services! If you're looking to purchase jewelry or bags and are open to something previously owned, it's a great place to check out!!! They also have a wonderful assortment on their website.

Pro-Tip for anyone selling luxury items here:…read more Do NOT overshare your personal situation with the staff. When they ask why you're selling or why you need the money, keep your answer completely vague, just say "I don't wear/like it anymore" or "I'm clearing out my closet." If they sense you need cash quickly or are in any kind of financial crunch, they will use that leverage to drastically lowball the offer below what was initially quoted and put intense pressure on you. Keep it strictly business, hold firm on your price, and don't give them any personal details they can use against you during negotiation.

This is one shady company. I signed up for a trial membership and they were so desperate to sign…read moreme up, they kept on coming back to me with more discounts and larger credits - that should have been my first red flag. I was looking for quite a few different items since we're renovating most of the house. However, DirectBuy was more expensive compared to what I could find locally or online, especially after factoring in all their hidden charges for mark-up, handling or shipping (and most items don't even ship to the home - you have to pick it up from the store or pay a second shipping fee to have another company ship it from the store to your home). One thing I liked when I signed up is they have this minimum guaranteed savings (e.g., hardwood flooring could be a minimum 20% cheaper guaranteed than any price available to the public). The problem was the staff in-store refused to honour this guarantee, providing different non-nonsensical excuses. Add to this their completely antiquated e-commerce website where you need to click through to the checkout page before you can see the true cost for an item, and this was all a huge waste of time. Don't bother with the travel side of the company either. I just got another telemarketing call from them and the guy wouldn't tell me what the fees were, at first pretending like my membership was still valid in his system, and kept on just beating around the bush. Save your time, save your money and avoid this terrible company.

BUYER BEWARE!! This franchise is going under. Do not give…read morethem $$$ for memberships. You can get better prices by shopping around. They take your money upfront for orders and then ignore requests when looking for updates. I have 2 orders with them for bedroom sets for my kids. I paid upfront and 7 months later I still have no furniture and no one calls you back or takes any ownership. VERIFIED THAT THE CANADIAN OPERATION IS OUT OF BUSINESS.

Recently purchased an Omega watch from their new boutique…read more I dealt mostly with Elizabeth, and her manager, Ryan. Both of them were VERY approachable and willing to strike a good deal after making it clear I had done some research beforehand. The reason I gave only 4 stars is because the payment process did not go smoothly. The computer & point of sale at the front was not working properly. It was only after a long delay did Ryan step in and complete the transaction at another terminal.

Service and selection. Great value and good quality watches to buy from. Would highly recommend…read morebuying from this place anytime.

I reached out to them on Kijiji and had the item shipped my way with no hassle! Whoever I dealt…read morewith were wonderful & helpful. Item was packaged nicely and as shown. 100% happy!

amazing !!!! bedt deal in toronto!!!! great costumer service !!!! always a pleasure to go there !!!read more

We've made several purchases at Moshe over the last almost 10 years. These include everything from…read morea Tissot watch, to a silver chain, to replacement batteries, and items in between. We recently returned to Moshe for a bundle of watch battery replacements. Although the mall was very quiet, there was a steady stream of customers in the store. We were noticed immediately at the door and the gate opened to let us in. We were quickly greeted by another staff, who asked what we needed (which was 5 watch battery replacements on this occasion.) She let us know that we could check the items in for the work and return in half an hour. We left to browse the mall and duly returned not too much longer than the allotted half an hour. Once again, we were immediately let back in the store. I recognized the lady who attended to us for the pickup. She advised that one of the watches was not in fact working. Her assessment was that it likely wouldn't be worth investing more money into fixing. The other 4 watches were all ready to go, complete with updated date and time settings on all of them. I really appreciated that they will recognize the value of not using a credit card, and give a discount accordingly. In the past, the proprietor Ray spent a patient and fulsome amount of time with me to review pieces I was interested in. I also like that they update their inventory regularly, so there's always something new to look at for an upcoming occasion. It was the only reason we had for going to Promenade, and definitely worth returning.

Amazing service and great staff who know the meaning of service!! Would definitely recommend this…read morebusiness to everyone!

I don't usually do this type of thing so this was my first experience ever selling any gold…read morejewellery. Over the Holidays, my family decided to do a deep clean of our house and we found a lot of random chains, rings and bracelets we were unsure of. We brought them in to Oliver Jewellery after seeing all their commercials to have them check if it was of any value. I was honestly very happy with the service provided here. The staff was all very pleasant and kind and was able to walk me through the whole process and explain how my items were valued. I was seriously very happy with how much my items were appraised for, I ended up selling everything! Overall, it was a very easy and seamless transaction and I felt very safe. The value of my jewellery was worth a lot more than I expected so I will for sure be returning with more items soon!

I came here in May to sell my Rolex watch that I had for a long time. It was a nice watch but a bit…read moretoo small for me and no date, so I decided to let it go. Adrian helped me out. He's very experienced and explained everything clearly. We talked a bit and came to a deal that felt fair. Store is easy to find and clean. Good service. Came back in again today to sell something else and dealt with Adrian a second time. Just like before, smooth experience and I left happy. Appreciate the consistency!