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Express Nails

2.0 (1 review)

Services - Express Nails

Manicure

Manicure and pedicure

Nail fill-in

Express Nails Photos

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7 years ago

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Nail Therapy Salon & Spa - Gel manicure "bubble bath" color

Nail Therapy Salon & Spa

3.5(14 reviews)
32.4 mi
$$

Relocating to a new area is difficult; especially, when you make attempts to identify quality…read moreservices. When I entered the establishment earlier in the day, there was a younger white woman and a middle-aged Vietnamese man present. They both were engaged in conversations with two white guest. Both made direct eye contact with me, yet neither greeted me, welcomed me in, or instructed me to sign in -- which is the standard and expected process when a patron enters your business. The lack of basic acknowledgment was immediately noticeable and unprofessional. Due to a prior meeting, I had to leave before being seen. I returned at 2:30 PM and signed in for a gel polish change. At that time, there were three white customers seated in pedicure chairs. The same young white woman approached them without ever looking in my direction or acknowledging my presence, despite my being clearly seated and waiting. At 2:39 PM -- twenty-one minutes before closing -- the Vietnamese gentleman approached me. As I began explaining the service I was requesting, he interrupted me to state that the salon closes at 3:00 PM. The interaction was abrupt and dismissive. The contrast in treatment was apparent. The only plausible explanation, outside of a severe lapse in professionalism and customer service standards, is that my ethnicity did not warrant the same courtesy extended to the white patrons in the salon. I ultimately chose to take my business to Venus Spa down the street, where I was greeted immediately upon entering and offered water while I waited -- the baseline standard of hospitality any paying customer should expect.

I had a pedicure. I asked the guy to please be gentle since I had an ingrown toe nail. he…read moreimmediately shoved the tool into my toes as if he was trying to dig a ditch i told him to stop. Then he proceeded to do the pedicure at the fastest pace ever. It was the WORST pedicure in my entire life. And I'm over 50 and been getting my nail a feet done for years. Paid $40 for a 15 minute horrible experience .

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Nail Therapy Salon & Spa
Nail Therapy Salon & Spa - Gel manicure in "bubble bath"

Gel manicure in "bubble bath"

Nail Therapy Salon & Spa

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Express Nails - othersalons - Updated July 2026

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