Drove about 20-25 minutes to this location for a simple hemming of three pairs of pants. I was told…read morethe turnaround time would be about three weeks, which seemed unusually long for basic alterations. When I asked about the timing, the owner showed me the amount of work currently in progress behind the counter, which appreared to be a relativily small volume (about the size of half a closet). Based on that, the extended turnaround time was surprising. I was offered a faster turnaround of one week, but with an additional $100 fee. That pricing felt excessive for straightforward hemming. The customer before me appeared to be receiving a quicker turnaround at a lower cost. The customer was receiving her item in five days for $50.00, which added to the confusion about consistency in pricing and timelines. I ended up leaving without service. I would recommend calling ahead to confirm turnaround time and pricing before making the trip.

This alteration shop has been in business in Winthrop Town Center for 17 years…read more I had several slacks, shirts and a sport jacket altered over the years. Karen is excellent. She is very busy and her turn around time is usually 3 weeks. Her work is worth the wait. If you need a garment done properly, especially expensive items, she is the seamstress to go to. Just plan ahead. Her shop is in the back of the center. Can be hard to find at first.

Outstanding service, quality of work, price and turn around time…read more I'm always looking for a good alterations place. Most places are hit or miss and I leave clothes concerned about the results. From the start, I had confidence in Kelly. She took the time for me to try the jackets on and knew what the length should be based on the type of jacket. I've been a couple different places where the people didn't know how things should look, only asking what I wanted and if that looked ok. I left two jackets with her to hem the sleaves. My jackets came back in a week and the sleeves were $25 each. They are perfect. The stitching is excellent, the fit is exactly how it should be and the jackets don't look hemmed. The sleeve cuffs are straight and look original. I'll be back here for all my alteration needs.

Kelly did an AMAZING job bringing in the waist on my jeans that were too large for me. You can't…read moreeven tell that any alterations were done, that's how seamless it is, not to mention she finished the job so quickly! When I was calling around most places told me it would take weeks to get my jeans back but she was kind and accommodating. I highly recommend this business for any of your alteration needs! I told her I would definitely be back with any of my garments that need alterations and send all my family and friends to her!

The work was sloppy. They didn't use the correctly-colored thread for the pants (see pics). They…read morealso pulled off too much of the thread up the pants (see pics). The cost to tailor 2 pants was $46. This was cash price. If you want to pay credit, it's additional 3% charge. It took them 1 week to tailor 2 pants.

I haven't received my clothes yet. So far, I can tell you the owner was there and he was very…read morepersonable and seems to know what he's talking about. I've spent cash on alterations for two sport jackets and at least four pairs of pants. This was expensive for me but getting your clothes done by a professional always will be worth the money. I'm assuming that all is going well with these alterations but I won't know for two weeks. I wanted them to take their time to do it right. As soon as this is done, I will take my clothes to his recommended dry cleaners. Be aware that the hours here say they are open on Sunday. This is incorrect. The website doesn't have the latest updated schedule. Your best bet is to always call ahead of time if you are under a time crunch. In my case, I was called Friday and was told my clothes are ready. Unfortunately, I'm not anywhere near that area so I'm going to have to pick it up on Tuesday because Monday is a holiday. Planning ahead works for me, but many people wait until the last minute and alterations are one of those things you need time for. Other places may accommodate you, but I'm sure you won't get the same quality. Actually I just realized that this was sitting in my drafts waiting for me to finish my overdue evaluation. The clothes were done very well and they are still looking good. One pair of pants that are my favorite now look very well on me. I use them a lot. Can't find any faults with their alterations. I definitely will use them again even though they are pricey. You get what you pay for here no doubt about it. I've read the reviews about this establishment and all the negative comments are from people who don't understand work, quality, speed, & cost.

Don't waste you're time and money…read more I took a tuxedo to be fixed. After trying it on, the lady came from the back and said there was enough material to loosen the jacket and pants. When I picked up the suit, I was told there wasn't enough material in the jacket to loosened it so they just fixed the pants. I tried to explain that it was a suit and only fixing the pants didn't help me at all. The man that works there said I should have told him not to fix the pants, if they couldn't fix the jacket, but i didn't know until I picked up the suit and I was initially told both could be altered. He said he didn't care and I believe him. ****** If they didn't tell me there was enough material in the jacket to loosen it, I wouldn't have left the suit to be altered at all. ******

Made an inquiry for an emergency need. Frank was super responsive and professional! Hope to be able…read moreto use them in the future.

Excellent work ! Very reasonable prices and fast turn around…read more She is very kind person as well.

The value of what Crystal offers is above and beyond what she charges! Very quick and exceptional…read morework. I requested a pair of shorts be altered to fit my waist better, and that I would need them in a bit of a time crunch. She finished over 3 days earlier than when she said they would be ready! Crystal is also just very kind, made me feel very welcomed and comfortable. I would recommend her to any and everyone looking for a tailor in the area!!

I have never left a review, good or bad, for any business, but I felt the need to download this app…read moreand review this business. She was rude and completely unprofessional. I was raised by a mother of Asian descent and completely understand the foreign language and cultural barriers. My mother was also a seamstress. So, when this woman was rude to me when I called, I gave her the benefit of doubt. When I entered her shop with a smile and polite greeting and experienced more rudeness, I bit my tongue. But, when I was completely dismissed and told she would not alter my dress, I reached my limit. I have had similar alterations done to a different dress in the past, so I know they could have been done. She just did not want to do it and ended the consultation. Very, very disappointed.

Found out the night before a wedding that the Mother of the Bride's dress had not been shortened by…read morethe person we had taken it to. Took dress to Expert Alterations at 815am the morning of the wedding and they shortened it for us by 1:00pm that day. Thank you for for saving the day.

Great job on the hem on my pants. Price is also good I paid cash so left her the change as a tip. I…read morewill definitely use her services again.

Beware do not go to this place. My wife went there to get three pair of pants hemmed and they came…read moreout horrible. First when we arrive their customer service was horrible she spent nearly 2 seconds measuring one pair pants and not the others. Needless to say they all came out different lengths. To make matters worse we paid for expedited service to pick them up the next day, and were told they will be ready by 4pm and when my wife arrived at 4pm they were just starting to work on them. My wife waited around 2 hours for her to complete them. Stay away

I would highly recommend this tailor shop over any others in the area, their prices are very fair…read moreand the turn around time was quicker than I expected, it took only 2 weeks for my dress to be altered perfectly and returned back to me! She did an amazing job with what I asked for to be done, and I'm overall very satisfied with the quality of the service I received. She was also very kind and measured me very quickly and accurately! Just know this a cash-only establishment so be prepared for that. I will go back here anytime I need anything else altered but thank you for listening to exactly what I needed and helping me get the best experience with my wedding dress!

She is good at tailoring but she does not give what the customer asks for…read more She will argue with you about the length you want your pants. I wear these pants with different shoes i need them where i ask. Recently, i went for some pants to be tailored and cover the heel, i saw her pin them to cover the heel but got the jean jumpsuit back and they are high-waters when worn with the heels i had them tailored to. she only accepts cash, which is quite inconvenient and after this last instance where she wouldn't give me my clothes unless i paid for then all at once. I won't be back. If I want to pay for 2 of the 3 pants i and hemmed, why can I not if I have the money. She wanted to hold them hostage unless I paid for them all. If I had all the CASH to pay for them all, I would've. After one or two visits, her service and kindness leaves. I think my main problem is that you should listen to the customer. As a young individual who enjoys fashion, my standards are not going to be the same as an older woman and i enjoy the style and length that i like and request for.

Carmen and her partner are the best. She was able to shorten my designer jeans without cutting and…read morekeeping the original cuff.

Carmen and Betty are a Phenomenal team!! My wedding gown customized alterations came out…read moreAMAZINGGG!!!! Carmen and her team exhibit professionalism; impeccable expertise, quality deliverables, and the list can go on and on!!! I absolutely LOVED working with them to bring my wedding gown vision to life!!! I would HIGHLY recommend Carmen's tailoring & design services for ALL of your alterations and customization needs!!! They are TRULY 5 STAR Customer Satisfaction!!!