I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

I was very happy with the service at Dryclean 1-2-3 in Fenton. The dry cleaning was excellent…read more The clothes look great! Also, the clerks were helpful and willing to rush my order when I needed the clothes soon.

These guys are the best. My dog peed on the seat cushions of my couch and it was completely soaked…read morethrough. Not only did they get the smell completely out, but they put the covers back on the cushions, which is a job in itself. I can't remember the cost, but it was extremely reasonable. Very personable and accommodating. They pick up in our neighborhood on Tuesdays and Fridays and have everything back the following Tuesday or Friday. They once went out of their way to pick something up from my house after I'd forgotten to call for a pick up the night before.

I like lite starch and they do a great job. The prices are reasonable and they're always friendly.read more

HORRIBLE! First & last time!! Pressed a men's casual button down shirt & tried to pass it off as…read morebeing cleaned!! Even had the nerve to attach a tag noting special attention given on spot??? Yes, spot on shirt that wasn't there to start with. My husband mention the tag so I looked at the shirt and could not believe they tried to pass this off as being cleaned. Both armpits still had white powdery residue from deodorant! No wonder they have signs up " No Refunds". Haven't checked others items yet but going to take it all to our trusted long time dry cleaner.. so much for trying to save a few dollars if they won't clean them!!!n

Newer owner and/or management, not for the better. I originally gave 4-stars but now down to 3 as…read morea result of numerous times (at least 4-5 now) where my request of folded work shirts along with regular hanging shirts when dropped off resulted in all hanging shirts, they've had to redo them at least twice and other times I just made do but next time will result in my departure as a customer. The front desk workers aren't at fault as I see them clearly marking "fold" from "hang". Do better!!

Way overpriced. Just paid over $11 to launder a shirt for crying out loud. Beware and get a price…read morein advance.

Awesome service. I left my old cleaner because of shorty service and lack of respect for my…read moreclothing. Not here...they take care of my clothes and do a great job.

We lived near Valley Cleaners for 14 years. They knew our names and were always friendly. I…read moretrusted them with everything we brought in. Three years ago I moved about 45 minutes away and forgot I gave them my daughter's wedding dress to preserve. They called out old home number trying to reach out to us. My son dropped something off yesterday and they asked if we were related. They said they had the wedding dress safely tucked away. I can't believe how wonderful and kind they are to hold onto the dress keeping it safe. I just picked it up today!

Not impressed. Saw great reviews so took a trenchcoat in. Asked specifically when dropped off,…read morecollar needs work on stains, would like scotchguarded too. Picked up, collar still dirty. Showed, was told "I'm sure we did the best we could". Agreed to try again. Collar was great. Coat, totally wrinkled, no scotchguard.

Last week I unexpectedly met the delivery driver as I was leaving and he was arriving…read more What a super Polite and Professional person. Up to this point I have only interacted via technology with Pleats. They make everything so easy. Place the bag outside twice a week get perfectly cleaned and pressed clothes back. It was nice to see the people are first rate too.

Clean, respectful, courteous, My dress came out beautifully…read more At first I thought the price a little high, but I remembered I haven't actually had any clothing dry cleaned in decades, and most laundries no longer offer dry cleaning. It was worth the drive, also.

Very fast and friendly service ! I had alterations and I left happy and it's so close to home.read more

A dog pissed on my bed. I realized this after I woke up in the morning, after smelling this odd…read moreodor all night when I would roll around. Luckily, this place is right up the street, and they got my down comforter back to new in just a few days. It no longer smells like dog piss, and my comforter is slightly more fluffy. Thanks, Mr. Kim!

I took in a favorite and old pair of boots to be worked on. The finished product took my breath…read moreaway--they restored my old boots to a magnificent degree....I could not be happier. Their work is the best I have ever seen. When I dropped them off, they told me when they would be ready and they were true to their word. Great shoe repair shop in convenient location.

Strangely angry over the phone. Wanted to ask questions but deferred due to owner's aggression…read more Pretty good work on the shoes though!