Salesman Brandon Mahon is a very nice young man. making sure we were happy with our new jeep we bought from him. He answered all our questions. Above and beyond. Kim read more

Great experience through the whole buying process. Highly recommend salesman Max Junkman!

We were looking for a car for our son and they had a few to choose from at a good price. We went in test drove them and discussed with are salesman our concerns. It was later in the evening and the service dept was gone. I called the next day and he said he drove both vehicles after leaving the service dept and reported what he had found out. It was not asked of him, but he told me the truth which matches a concern we had. We were able to move forward on a car we were interested in along with a purchase she myself. They worked to get both of the deals completed before my wife a I went in. All we had to do was sign off on the agreement and the financing paper work. We were in and out in less than an hour. Thank you for a low pressure car buying experience. read more

Just a warning for everyone: I have heard all sorts of terrible things about Expressway in Mount Vernon, but my significant other and I found a vehicle that was low mileage, looked fantastic, and was reasonably priced on the lot. I also had bought my car from them and everything went smoothly then so we took a chance. The vehicle was at Expressway Jeep so we went and talked with a salesman and started the process of buying. The finance manager acted as if he didn't really want to do any work Saturday night so we just left and he said he would call us with a few numbers on trade in values on our vehicles on Monday. They called and gave an offer WAY below value on my car, but gave a reasonable trade in value on our truck. I told him that I needed more on my car to be able to trade in, so he said to bring it in on Tuesday and he'll drive it and run more numbers. He drove my car and stated he would call back at lunch time with new numbers. We eventually called him several hours after he was supposed to call us and he gave new prices that worked for us. My significant other went in while I was at work to sign papers. Directly after they had ran our credit and sent paperwork to the bank, the finance manager went outside and came back in stating he "thought the truck was a diesel" and that since it wasn't he was going to give us almost $6,000 less than what he quoted. Needless to say after three days of being jerked around by these people, we walked out on the deal and will gladly be taking our business elsewhere. Poor service all around. read more

We bought a used Cadillac from Expressway in April. Granted it was used but the scum bag car salesman said it was "Certified"..yeah whatever..day two of owning it rear seal went out. Thank goodness for purchased warranty. It covered the $1500 cost but didn't cover the poor customer service we received. Took us days to reach anyone that would talk to us about the issue itself. When we finally reached someone, anyone..they would put us on hold, disconnect ect. ect. FINALLY after a week of phone chase we arranged service and they had our ride for two weeks. During those two weeks WE had to call and call and call just to to have them tell us "oh it will be ready this day, or that day..we will call you" THEY NEVER called us back. I emailed the manager Gary and oh was he a peach to deal with. He NEVER returned my email or calls either. Two and half weeks later we finally picked up our car. They were rude even when we picked it up. Ask our name handed off the key and walked off..sent us a bill two days later for the $100 deductible they should have covered due to POOR customer service. Would not release our tags to register our vehicle until we paid up. When i called to inquire all I got was more rude conversation and NO customer satisfaction. I paid the $100 over the phone and ask my tags be overnight ed..we will see...We had previously bought a Jeep from this complex about 9 years ago and received great sales and service. This time very disappointed in both sales and service. I have already told all our friends and family as well as co-workers not to buy from this complex. It will be our last buy as well. If they had been more customer service oriented and communicated with us we would have handled this so much better, but when you make a large purchase and NEVER get a call back in regards to repairs after you just bought it and when you DO get to speak to someone and they are rude, disrespectful and not helpful it leaves a bitter taste about spending money there again!. Oh the car salesman, Glen was supposed to call us back the Monday after we bought it...still waiting..oh if I could give this place ZERO stars I would! read more