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    Expressway Credit Connection

    5.0 (1 review)
    Open 9:00 am - 7:30 pm

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    4 months ago

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    Kenny Kent Toyota

    Kenny Kent Toyota

    3.0
    (54 reviews)

    Avoid the service department here if you value your car's interior. I took my Sienna in for a minor…read moreoil leak, and they returned it with grease all over the driver's side carpet and door sill. They tried to 'fix' it by shampooing the mat, but it's permanently stained. Zero respect for customer property.

    They are trained to lie - which isn't news. but gd it's…read moreobnoxious and gross. Went for a regular oil change came out with 2 damaged skid plate sub-frame captive nuts (threads completely stripped out) Skid plate front came loose and was hanging under the truck when driving out of the parking lot - I just happened to hear it and stopped. Full story: After lots of back and forth they admitted to having a bucket they toss bolts into and just grab from - so not your own bolts, could be damaged, cross threaded cracked etc. They also have a quick change oil lane they push reg customers through if they get too busy which are not Toyota techs just off the street hires. The mgr tried to tell me "its a wear item" I called BS hard on that then he back tracked, and said theyd look at it again - and claime dit was just bad bolts.. so they used an impact to drive in different ones I stood and watched and could hear it spin, and the tech try to throttle the impact to act like it bottomed. I called that out and made him hand me the bolt .. it was destroyed again. go back to the mgr and he says they will look at it one more time. He said its fixed now, and i get a free oil change (for catching them in multiple lies essentially). I get it home and check ,and they just impacted a larger bolt into it completely destroying what threads were left, as soo as I took it out it wouldn't go back in. fkn clown shoes. over priced half a55ed services

    Kenny Kent Scion

    Kenny Kent Scion

    1.0
    (1 review)

    Talked to John Torres about buy in 2015 fusion. Told him I was coming from Owensboro so I wanted to…read morego ahead and see if we could make a deal before I drove all the way down. We made a deal for $12,000. He knew I was coming but the morning I got there he told me he sold the car the night before. Then tried to sell me a more expensive car that just happened to be parked right out front. I was more mad I spent $100 on a rental car because I planned on dropping it off and driving the car back. When I asked him why he let me drive all the way there and didn't bother texting me he sold the car, he lied and said he called and left a voice mail. I knew this was a lie and I called him out on it. The owner, if he really was the owner, came out and tried to help him sell his lie. They said they record every call in and out and could play me the recording. I said okay. They kept trying to sell me more expensive cars and after awhile I asked them if they found the recording and of course they said they couldn't find it. They then said they would send me a check for the $100 I was out on a rental car but I still haven't seen it. Also John sent me a text just before 6 p.m. the night before saying they'd be open 9-6 the next day. By the time he sent that text the car was already sold and he knew it. Everybody knows cars salesmen are lying con men, but the ones at Kenny Kent give the rest an even worse name. Whether you buy a car from them or not just be careful, they will say anything to get you to buy and after that they couldn't care less about you.

    Expressway Dodge Chrysler Jeep Ram

    Expressway Dodge Chrysler Jeep Ram

    2.5
    (39 reviews)

    was in transit, confirmed it was available, worked up a deal to only find that it was reserved /…read morepurchased 3 weeks prior. Human mistake but unfortunate. Decide to order the same thing from the factory but learn Jeep changed the MSRP price by 800 and With that, the dealer would no longer honor the previous negotiated deal (agreed on in writing through text). Called a sales manager (Chris) whom offered to do a couple hundred of the price increase but doesn't see how the dealership made any mistake / wrong doing. When I explained that it feels more like a bait and switch after numbers were agreed upon, he escalated his voice saying I was being unreasonable. Unfortunately he did not care if his GM (Ed whom he said was sitting next to him) received an email from me. As such I am posting my experience for others so you can be informed when buying a vehicle here. Just because it's agreed upon and in writing, doesn't mean they will honor it.

    Had a Chrysler Fiat vehicle towed over the weekend for my son (a University student in the area) to…read morethis facility as it is listed as a Chrysler service center. Receive a call this morning stating that they don't work on Chrysler Fiat products. It's a simple break line replacement but they don't have mechanics that can warrant the work so they refuse to do it. On top of having to pay another 85.00 tow bill to relocate it to another facility, when I mentioned I would complain to Chrysler corporation, Josh the "manager" condescendingly asked if I needed the complaint number. No empathy shown and when I asked why they are listed on their own website as a Chrysler service center they only offered excuses. Avoid this dealership and service department!

    Kenny Kent Lexus

    Kenny Kent Lexus

    3.0
    (6 reviews)

    Amazing out-of-state purchase experience (purchased from Seattle)! No games, no gimmicks, no BS…read more I made an offer, they countered, I accepted, put the deposit down and the rest is history. I purchased a practically brand new 24' IS500 with only 850 miles on it, L/Certified. I asked for a video of the vehicle and was provided a very thorough walk around. With such low miles, I did put a lot of trust into Kenny Kent Lexus by not having a PPI completed prior to my purchase, the L/Certified gave me piece of mind along with the amazing communication by their team. We communicated primarily through text and everyone I dealt with (Michael and Noah) were always responsive and professional. There were a handful of times where I needed to chat on the phone and again, everyone was helpful, responsive and professional. The car arrived via enclosed trailer, and I used the shipping company that Michael recommended (shout out to Stratton Express) who were also amazing to deal with. This is my 4th Lexus dealership experience (and my 5th Lexus) and by far THE BEST experience I've had to date with purchasing a vehicle. The only thing that would have made it better would have been having a Lexus Yeti mug, someday!! :)

    We were on our way to Evansville when we had a terrible road hazard emergency. We were able to…read morecontinue traveling with the spare tire and made it to Kenny Kent Lexus. We didn't purchase our Lexus there, but their Service Dept Mgr, Tyler, went right to work for us advocating with our road hazard insurance company that didn't want to cover a necessary new tire and wheel. The final outcome, thanks to Tyler, and His service team, we were able to get back on the road in a short time. Kenny Kent is blessed to have Tyler working for them. If I had still been working in HR Recruiting, I would do my best to get him to work for the company I used to work for. Thank you, Tyler!!!

    Expressway Credit Connection - usedcardealers - Updated June 2026

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