EDIT: Attaching company's email response below…read more.. I will never come back here. They sold me a product that burned my entire body and said "all sales are final". They offered nothing, not even store credit, the manager shrugged and said they'd tell the product manufacturer. Terrible customer service and so disheartening from a Black owned company. They lost a loyal customer.

I found this place on IG and was happy to stop by and support a black owned business. Very clean…read moreand great service. I initially went in there for something else but they didn't have it but I picked up some magnetic lashes and a body oil that smells amazing. I can't wait to go again.

I was visit the area from out of town and didn't get around to washing and styling my hair before…read moretraveling there. I decided to check out the Ulta salon for a blow out with Tori. Tori was lovely and did an amazing job with my hair. I would totally go back for a blow out with Tori should the opportunity present itself. I am sure she has a great future ahead of her.

My daughter and I entered this Ulta store and was never greeted nor asked if we needed assistance…read more I'm not sure why on that particular day we were not acknowledged. But we went across the street to Macy's Galleria and made a $513 purchase for Parfums that we were going to purchase from this location. Well I want step foot in that place again. I posted on their website and still no one has reached out. Not even to apologize for the poor Customer Service experience. It's okay. Macy's is the store.

1 star experience here. Never received items. Had to go across town and buy from the big retailer…read moreto get them in time for Halloween all of which was explained to them and they just kept saying I needed to reach out to the shipper. DHL never responded and had to open a claim with the post office which took 40 minutes to get someone on the phone and get it sorted. This company kept saying to give it a few more days and check with my neighbors which I had already done and said they'd send more product out of goodwill when I had already told them I needed the product for Halloween which we were past already. Then they just point out they won't refund items that are lost or stolen. Crappy customer service they can't even refund like $25. Never again.

if i could give negative five-star review to this company i would…read more.. run...don't walk..away before ordering from them!! placed one order & never recd..pulled tracking # they provided & not even going to same city?? they refunded the priority shipping $ i pd, but no customer serv....liz & cust serv mgr jess joke...reported to bbb & so many complaints abt non-receipts...got my $$ refunded & being in finance 30+ yrs, warning everyone, as well as on all social media sites!! worst nightmare i've ever dealt with...horrible company!

Well deserved update. My last review was in 2017 and the place was in a nose dive. After 25+ years…read morethey undertook a remodel which added a lot of new archetecual features like new planters with palms,ice rink remodel etc. but 25 years after that it needed a major freshening up and they did. Not only does the mall cosmetically look better but a fresh mix of small shops adds to a new vibrant feel. I'm really glad they took action and even more happy I noticed it. I'll visit more often and you should too... Go!

There is a wide selection of stores/brands you love, the space is pretty cool and easy to…read morenavigate, high end retail, and high level service from retailers. Pricey for the most part but that's luxury retail!

My partner booked a soap making class for our anniversary and we had the best time pouring, mixing,…read moreand talking with Jordan! It was so much fun and Jordan made the process fast and easy. He was very fun and hyped us up the entire time. He was also informative about soap techniques and did his best to guide us through the process of making our own loaves, and stepped in if we needed assistance. You get to pick your own scent, up to 3 colors, addons like glitter, oatmeal, exfoliants, etc., and what size you want (we did the half-size which is about 7 bars). I believe it was around $40-50 per person and to book, just call Buff City and say you'd like to book a soap making class! You'll receive PPE for your clothes and goggles for your face so you don't have to worry about the mess. The soap making process took only about 30 minutes to maybe an hour because we spent quite a bit of time picking out our customizations. The soap has to settle and isn't safe to use for about 3 days, so you'll have to return to the store to pick up. I came back a day later after making the soap to cut it, but you can choose to have them cut it for you if I remember correctly, and it was such a workout! I loved experiencing every part of the soap making process and didn't want to skip the soap cutting because this always looked like the best part from what I've seen on TikTok. Because I went a day later, the soap was already pretty solid and so it was difficult for me to cut, but I was able to do both loaves by myself so it's definitely doable! My partner chose one of Buff's already mixed scents to use (I think it was "Commando") for his purple and gold bars while I mixed coconut, honey, and oatmilk for mine! Both smell and look really nice in my opinion and I know this is an activity we'll do from time to time once we run out of soap. Thank you so much again, Jordan!!

Disappointing service On Aug 24, my 16-year-old daughter…read morepicked up a bag of oil infused Epsom salt she didn't realize was already open. Half spilled out, after immediately notifying the staff they asked if she planned to buy it. Feeling pressured and embarrassed, she paid full price, $20 of her babysitting money for half a bag. I called the store after my daughter came home, clearly shaken by the experience. The associate admitted he remembered the incident and that the spill was still on the floor. He also explained they often have open bags for customers to test. Rather than offering a replacement with me on the phone, he said it was "fine for them" she paid full price for a half empty tester product and chose to debate me on my logic. I can't help but feel like they were simply taking advantage of the situation. Accidents happen, but customer service is the one advantage brick-and-mortar stores have over online shopping. If stores lose sight of that, they lose their customers too. I imagine Buff City will read this review. I don't want a refund, I don't want a full bag. I just hope Buff City considers retraining staff to handle these kinds of situations and to prioritize customer care. Do better.

Troyah and Tanya are literally amazing. They both took the time to answer all of my questions…read moreduring and post appointment. They took their time during my appointment to explain what they were doing, what I would feel, and healing process. Such great bedside manner. My time in the waiting room was very minimal (about 10 minutes) and check in was great. I'm currently 1 week post under eye filler and the process has been going well. Can't wait to see my final results!

With an appointment, wait times have been over an hour for me. Perhaps they are lacking enough…read morestaff. But don't schedule so many patients back to back.

A variety of different types of items. Big and organized…read more Clean and great customer service

TLDR: great store but was followed for the first time. Will lose my business if they do this again…read more Just because I am black, doesn't mean I'm a thief! This is my go to beauty supply store for the past 6 years. They always have what i need at a reasonable price. Today the younger lady followed me and then acted like she was looking at merchandise. I guess when I walked towards merchandise near the door she thought she needed to ensure I didn't steal $40 worth of stuff. Seriously? I stared at her and when she realized I knew she was following me, she walked back to her register. I checked out immediately to get out of this situation and she looked up expecting me to check out with her. No ma'am! Walked right past and checked out with someone else. The other two ladies were kind, patient, and helpful. This is my typical experience. If I'm followed again and watched by the employees suspiciously, they will lose my business!!

Love love love Merci! She is so welcoming and warm. I felt so comfortable in her hands. I have not…read morelet ANYONE wax my brows in 10 years. She is the first and only person to wax my brows. I'm a medical aesthetician so I know good work when I see it. She is the real deal. I loved every second of my appointment

Mercedes is the professional you want in charge of your brows/lashes and etc. She takes the time to…read morereally evaluate what is going to work best for you and get you the desired results you're paying for. Honestly I've never been happier or enjoyed a session of eyebrow plucking as much as I do since visiting her studio. After complaining about feeling like my natural lash curl had decreased after being on long term acne meds she performed a lift and tint that brought my lashes back to life. Honestly, I enjoyed it more than I could have ever expected. She makes me feel comfortable to try new products and I trust her judgement after so many successful adventures.