Absolutely five-star customer service! We have been clients for several years. The prices are…read morevery competitive, the premises are clean and secure, and Denise in the office has been very accommodating. We wholeheartedly recommend this self-storage facility-- convenient, affordable, and very well-managed!

From the owner: Sarasota/Bradenton self storage and outside RV/Boat storage. Family feel, locally owned.read more

Poor service representatives! Refused to return unused…read moreproduct (roll of shrink wrap). First took the product back saying it was opened and used. Stated we may not be refunded since they claimed it appeared used. Although it was not and appeared identical to other off self rolls. Then refused to give us receipt that they accepted the product. We asked for the product back and left the store after being insulted accusing us of trying to return an open and used product. 1 employee who claimed to be training the two others shouted profanity and walk out of the store in a drama filled manner. All this for an attempted to return a $35 @U-Haul roll of shrink wrap.

Stay away from this company! They are crooks! I was a customer for over 7 years. I gave 30 day…read morenotice for my unit, vacated, and cleaned the unit a week prior to lease termination. Notified the office my unit was empty and cleaned. Over a week later, they sent me a bill stating that my unit had items left in it and they were charging me a dumpster and lock fee. They have security cameras all over the property and they know that the items were not mine. I have called and can not get anyone to give me an answer on why they have allowed me to be falsely accused and charged for not vacating my unit. Over the years, I have had many units with them and I have never once left a unit with items in it or unclean. Ruthless crooks! They don't deserve a 1 rating. They should receive a negative because they are horrible!

I was impressed with this place when we moved in but as time went on and mgmt changed, the…read moreexperience went down. My monthly rate increased every few months and light bulbs in the place stopped being replaced (so my locker was always on the dark). I eventually cancelled since there was another self storage that had opened up down the street that was cleaner, nicer and cheaper.

DO NOT TRUST MIDGARD!!! THIS COMPANY IS A DISHONEST FRAUDULENT ORGANIZATION!!! I rented there for…read moreover 2 years, was totally paid up through end of term, gave more notice than was required to management when leaving, left a totally clean unit and confirmed such with management at facility. They have made a fraudulent claim against me and had National Credit Systems file NON OWED collections and post to my credit reporting. You can not trust this company!

Today I was treated by the most arrogant, insulting, and disrespectul woman on earth at the Clark…read moreRd, Sarasota location. As I entered the office to inform them that I had emptied the contents of my unit, this woman continuously interrupted me, and started screaming at me to "Get out"!!!!! at least ten times. She accused me of blocking her gate, which I wasn't, as my wife who was following me had no problem driving through. This woman should be fired immediately if you intend to maintain good relations with your customers and ultimate success. As a result of this encounter, I will never use your services again, and will advise my extended family and my 29 employees to do the same. I would encourage management to review the video of this encounter, if available, which took place around noon May 9.

Kayli at Extra Space Storage on Fruitville Rd is wonderful to work with. she goes above and beyond…read moreto assist you. I highly recommend this location for storage needs. Katie Mazzella

We are very happy with Xpress Storage! Manager, Tonia and employee, Jim were awesome and also very…read moreprofessional to help us get our belongings from our storage unit packed up and shipped to our home address. We were unable to take care of what we had stored in our unit living far from the state of Florida. Tonia and Jim worked together to make it happen for us! We highly recommend, Xpress Storage, for all storage needs. Our stored items were always as we had left them... clean and undamaged! A side note- We decided not to ship all of our stored items and donate them to a worthy cause. We asked Manager, Tonia, what our options were and she suggested a program with Express Storage that donates items to be placed in their "Donation Storage Unit" that is used for those in need in their community. We liked that idea so she forwarded a link that spoke about what Express Storage does in their community. http://www.hideawaystorage.com/storage_press_releases 5 Stars all the way...by the way all of our items arrived on time and in great condition! Tx to all~

Just because a few molecules came together in the universe to create me, I'm not sure where my…read morefreewill comes from. I often wonder because I operate my daily life so differently than others close and distant from me and my family think I'm a bit off kilter. Freewill brought the nomadic gypsy dude lifestyle that was within and looking to get out in the woods, upon the prairie and in the swamps freewill has me still going to see what's on the other side of the mountain. However there is a plan that I'm pulling together, the four states that I will resolve around. Full time travel to and thru the states that I return to require storage as I'm not pulling a trailer as drag coefficient really bums me out, light and fast is how I roll and wish to continue to travel. What are your important needs and lifestyle requirements? Tax, healthcare, guns, weed, work, schooling - there's a lot to consider no matter your domicile but ya still need storage. Extrinsic and intrinsic values aren't on my doomer spreadsheet, I'm not an owner nor investor in storage, merely a renter to keep state necessary needs. And in Florida my needs are mainly golf related items and microfiber materials, I think I'll buy some land here, and I still might require storage. I'm very pleased this far with my storage unit here as prices are fair and the facility is secure and clean. Happy Trails to you too.

We rented for three years from Big Jim's, Lakewood Ranch in hope of making Florida our home. We…read morenever did move so decided to donate items. I originally went to unit on 5/7 and talked to Gracie, she said Sharon will be back on Monday 5/11 and will call me. I didn't hear from her so on Monday around noon I called her. Sharon (Manager) SAID NO ONE TAKES BEDS AND THERE IS A 350.00 DUMPING FEE. She wanted me to sign abandoned paperwork on the unit. Guess what I found a Charity and they came and took everything on 5/19. My billing went from 5/15-6/14, and they charged me my monthly rate of 158.00.(3 days) Over 3 years Big Jims has made a small fortune off of us $5688.00. but still took their 158.00. I tried reaching out to their Corporate office listed in SARASOTA FLORIDA, 941) 379-8470 (Primary Corporate & Sarasota Line) phone number disconnected. Good Luck people, Shame on Big Jims! Thank you Donna C

EXCELLENT Storage Facility. Beautiful spotless building and fantastic rates. That alone makes…read moreit rank highly with me, but the best part about Big Jim's is the staff. Sharon and Matt were unbelievably helpful and just made everything so easy. I have never had such stellar service at a storage unit place EVER. They go above and beyond.. Knowledge, Efficient, and 10/10 for service with a smile.

no one answers the phone, you leave a voicemail and they dontcall you back. they saw they want your…read morebusiness, but you can't talk to them. I rented a space on Monday, stopped to pick up the keys, no one was there, the business was all locked up. I then called and left a message , no return call in 24 hours, I called again, straight to voicemail. I will not be using them again.

Viviana is amazing and a joy to work with. the property was clean and safe the rest room was…read morespotles!!!!!!! I'll definitely use this location in the future 5150 University Pkwy Sarasota, Fl 34243