Today I was treated by the most arrogant, insulting, and disrespectul woman on earth at the Clark…read moreRd, Sarasota location. As I entered the office to inform them that I had emptied the contents of my unit, this woman continuously interrupted me, and started screaming at me to "Get out"!!!!! at least ten times. She accused me of blocking her gate, which I wasn't, as my wife who was following me had no problem driving through. This woman should be fired immediately if you intend to maintain good relations with your customers and ultimate success. As a result of this encounter, I will never use your services again, and will advise my extended family and my 29 employees to do the same. I would encourage management to review the video of this encounter, if available, which took place around noon May 9.

Kayli at Extra Space Storage on Fruitville Rd is wonderful to work with. she goes above and beyond…read moreto assist you. I highly recommend this location for storage needs. Katie Mazzella

We have used this storage facility twice, over a period of several years, and have had a great…read moreexperience with them! We have also rented U-Haul trucks here several times with equally good results. The Area Manager, Katy Quinn, has been incredible to work with --- she is knowledgeable, caring, and very attentive to the needs of her customers. I highly recommend this business and wouldn't hesitate to rent here again if the need arises!

Service and availability of units was exceptional. The access hours are sufficient for my needs.read more

This is the first time I've used a self storage unit and I was really impressed. Corbin took great…read morecare of us from start to finish, helped us pick the right size unit that fit our needs. It was conveniently located at ground level, no elevator needed and the large moving truck could pull right up to the facility for unloading. The facility is clean, air conditioned, required a code to get in, lots of security cameras so I felt safe even after hours. They sell locks, packing materials, have quality carts for your use, a clean restroom and water fountains. Plenty of room in the parking lot to navigate your vehicle and load / unload. Corbin helped us pick the right rental and take advantage of a great special being offered. Thank you for an easy experience!

We rented for three years from Big Jim's, Lakewood Ranch in hope of making Florida our home. We…read morenever did move so decided to donate items. I originally went to unit on 5/7 and talked to Gracie, she said Sharon will be back on Monday 5/11 and will call me. I didn't hear from her so on Monday around noon I called her. Sharon (Manager) SAID NO ONE TAKES BEDS AND THERE IS A 350.00 DUMPING FEE. She wanted me to sign abandoned paperwork on the unit. Guess what I found a Charity and they came and took everything on 5/19. My billing went from 5/15-6/14, and they charged me my monthly rate of 158.00.(3 days) Over 3 years Big Jims has made a small fortune off of us $5688.00. but still took their 158.00. I tried reaching out to their Corporate office listed in SARASOTA FLORIDA, 941) 379-8470 (Primary Corporate & Sarasota Line) phone number disconnected. Good Luck people, Shame on Big Jims! Thank you Donna C

EXCELLENT Storage Facility. Beautiful spotless building and fantastic rates. That alone makes…read moreit rank highly with me, but the best part about Big Jim's is the staff. Sharon and Matt were unbelievably helpful and just made everything so easy. I have never had such stellar service at a storage unit place EVER. They go above and beyond.. Knowledge, Efficient, and 10/10 for service with a smile.

When I first got my storage I met Tracy she was very nice to make. Long story short this rude lady…read moreby the name of she was there recently my storage was gone in without my permission the storage unit across from. Me had big cock roaches out they unit running in the hall I recorded on my phone ok my storage was ram.shack all my stuff was throwed all over place my lock.was broken off and threw .in my storage in the ground when I confronted whomever through email I was told I had to move my things out cause I straighten the fact of my storage being broken into it was wrong all she had to do was call me tell me to let whomever in my storage to check no.i e has permission to enter my storage without my permission. I would not recommended. No one to go there she was very rude to me cause I was upset about my storage I don't think I was wrong at all so I give it a thumbs down

I normally do not give reviews but I feel I should this time to tell you just how professional,…read morekind and friendly Sue and Wendy are at the one on State Rd. 70 in Bradenton. They were so helpful and knowledgeable and listened to exactly what type of storage I was looking for there. I had already been there for 8 years renting but this is the first time I met Sue and Wendy. What a pleasure it was to talk to someone that listened and helped me in getting exactly what I was looking for there. I would strongly suggest if you are looking for a storage unit, go see Sue and Wendy and you will very happy. Thanks again for all of your help the other day from both of you.

RecNation bought a storage facility where I was storing a boat trailer. Access became a problem…read morewhen the keypad was broken for weeks. Then they added a proof of insurance requirement that I complied with. Within a couple months they DOUBLED the storage rate and added $15 for insurance even though I had complied. When I moved out they required 59 days notice in order to charge for an additional month. My registered letter of move-out notice came back undeliverable. When I finally reached them via email they required a PHOTO of the empty spot. I had to drive 70 miles round trip to provide the photo I've enclosed.

Do NOT come here. They have scammed me out of alittle over $1100. I have tried to get in contact…read morewith them through email & calling them over 40x. Still no response, call back or anything. Just speaking to a AI system every time. Stay away!!!

I have had a unit here for several months. The staff (Courtney and Brett are amazingly helpful with…read moreeverything at this location . If you need a place to store you extra things, this is the place. Tell em I sent you... They care about your things.

I started out paying $22 a month 4 months later it jumped to $90 a month I called they brought it…read moredown to $50 a month now 6 months later they raised it again to $99 a month that's another 100% increase and rent without notice. I don't know how anybody can double your rent and feel comfortable about it. But apparently they do I will be moving out ASAP

John, the manager was very nice and super helpful. The location is great, close to downtown with…read moreclimate control units of various sizes.

From the owner: Store your belongings at Extra Space Storage on 2201 Fruitville Rd in Sarasota, FL today. Our large…read moreselection of storage units, drive up access, drive up units, all-hours access, climate controlled units, electronic gate access, exceptional security, ADA compliant, non climate controlled units available, parking spaces, elevator access, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.